Can We Really Measure Training ROI?
|
|
|
- Timothy Wiggins
- 9 years ago
- Views:
Transcription
1 UT Center fr Industrial Services Can We Really Measure Training ROI? (D We Really Want T?) Bill Stetar University f Tennessee 2003 DOE Annual Training Sympsium "Transfrmatin fr Success"
2 UT Center fr Industrial Services Purpse f this Sessin Examine advancements in mdels that apprach training ROI systematically and rigrusly in rder t gain a truer measurement f training impact. 2. Prvide ways fr training prviders t cnfidently prvide data that supprts justificatin f training frm a business perspective. 3. Describe hw training prgram design shuld start with business results and nt learning bjectives. 4. Distinguish between predictive and retrspective measurement. Stetar - DOE Training Sympsium - Aug
3 UT Center fr Industrial Services Level 1 Reactin 2 Learning 3 Behavir 4 Results The Kirkpatrick Mdel Type f Measure Satisfactin Learning, Attitudes Behaviral change Results Fcus Learner satisfactin with the prgram Principles, facts, techniques Changes in jb behavir Tangible results cst, quality, quantity Stetar - DOE Training Sympsium - Aug
4 UT Center fr Industrial Services Origin f "Training ROI" Key prpnent Jack Phillips Expressed as a rati / percentage % ROI = (Net Benefits / Csts) x 100 Level 5 measurement Effrt t speak the vernacular Gain acceptance & credibility Stetar - DOE Training Sympsium - Aug
5 UT Center fr Industrial Services Why ROI? Abut $5.6 billin t $16.8 billin is wasted annually n ineffective training prgrams American industry is spending billins and billins n training prgrams and ding n evaluatin f their effectiveness. Yu have t measure it. - Cary Cherniss, Rutgers University 10/07/1998 Stetar - DOE Training Sympsium - Aug
6 UT Center fr Industrial Services Why ROI? A study f 15 cuntries in the Organizatin fr Ecnmic Cperatin and Develpment fund that the majrity f enterprises believe emplyee training is respnsible fr "prductivity imprvements, greater wrkfrce flexibility, savings n material and capital csts, imprved quality f the final prduct r service, and a mre mtivated wrkfrce." Hwever, many cmpanies have nt measured the benefits and related them t the cst f training in a way that reveals the rate f return n a firm's investment. Apparently there is n ther wrkplace issue n which s much mney is spent with as little accuntability as training. Myths & Realities N. 16: Return n Investment in Training, Bettina L. Brwn, Center n Educatin & Training fr Emplyment, Ohi State University, ERIC/ACVE, 2001 Stetar - DOE Training Sympsium - Aug
7 UT Center fr Industrial Services Critics f Level 5 Say... N mre than a restatement f Level 4 results Executive management has nt bught int the cncept ROI des nt measure wrth r "sft" benefits, it is nly ne tl that can measure results (Ernst & Yung) Accunting wrld des nt view training as a capital investment Stetar - DOE Training Sympsium - Aug
8 UT Center fr Industrial Services ROI vs Cst-Benefit Analysis Surce: Measuring Return n Investment (ROI), David P. Wegenast, D.S.W., Prceedings f the Furth Annual Natinal Human Services Training Evaluatin Sympsium, May 23-25, 2001, UC Berkeley "Ding training ROI analysis is a fancy way f ding cst-benefit analysis." - Olga Bulatva, Direct f Ernst & Yung Prfessinal Educatin Center in the CIS Cuntries Stetar - DOE Training Sympsium - Aug
9 UT Center fr Industrial Services N tw mdels are alike... Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
10 UT Center fr Industrial Services Mst Have These In Cmmn Direct & Indirect Csts Attributable t the Prject r Prgram Benefits Must be Cnverted t Equivalent Mnetary Units Measurement is Abslutely Critical Baseline & Pst- Mrtem ROI r CBA must be reserved t missin-critical prgrams Assumptins, assumptins, & assumptins Stetar - DOE Training Sympsium - Aug
11 UT Center fr Industrial Services Merck Mdel Develped early-1990's in respnse t CEO's inquiry: "What are We Getting fr Our Mney?" Situatin at Merck: 1986 $25 millin spent n training $70 millin spent n training Stetar - DOE Training Sympsium - Aug
12 UT Center fr Industrial Services Merck Mdel (cnt'd) Cnstructed its wn versin f the "Utility Mdel" Value f an activity is derived based n statistical infrmatin and a clear understanding f hw the business perates. Stetar - DOE Training Sympsium - Aug
13 UT Center fr Industrial Services Key Terms: Validity & Reliability Valid: measures what it is suppsed t measure Reliable: cnsistent and reprducible Stetar - DOE Training Sympsium - Aug
14 UT Center fr Industrial Services What are the trends? The basic Kirkpatrick, Cst-Benefit mdel appears t have widespread usage r applicatin Predictive measurement is as crucial as retrspective measurement Causal analysis methds being used t link results t actin Training design predicated by quantifying desired business results Stetar - DOE Training Sympsium - Aug
15 UT Center fr Industrial Services Trends (cnt'd) Shift in emphasis: Frm "training" t "learning" Key prpnents: Mtrla, IBM & Xerx (t name a few) Stetar - DOE Training Sympsium - Aug
16 UT Center fr Industrial Services Where's the Lw Hanging Fruit? Due Diligence training yu are required t d either by law r mandate Business imprvement training prvided t increase skill capacity, cunteract perfrmance gaps, supprt business gals Stetar - DOE Training Sympsium - Aug
17 UT Center fr Industrial Services Fr "Due Diligence" Activities, typically, the measurement is internally fcused Fr example. Cst per student Travel cst reductins Material csts Supprt csts Emphasis is n "Cst-Avidance" ROI Stetar - DOE Training Sympsium - Aug
18 UT Center fr Industrial Services "Business Imprvement" Activities are Ideal Candidates fr ROI Analysis ROI Perspective Specifies desired utcmes befrehand Captures baseline data Establishes measurement criteria what & when Identifies ptential variables Stetar - DOE Training Sympsium - Aug
19 UT Center fr Industrial Services Benefits Target Key Areas Prductivity & Efficiency Sales & Prfitability Quality f Prducts & Services Custmer Service & Satsifactin Health & Safety Organizatinal Learning & Develpment Organizatinal Climate, Culture & Practices Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
20 UT Center fr Industrial Services Prductivity & Efficiency prductin csts per unit prductivity targets met/exceeded prductin/cmpletin time per unit (e.g. frms, lans, clients, prjects) utput (per wrked hur, per shift, per machine, r per annum) vertime (quantity, cst) imprved innvatin in prducts/services inductin time fr new emplyees prductivity f new emplyees equipment/facility/asset utilisatin (e.g. dwn time due t machine stppages, shift changever time) equipment maintenance (csts r repair time), r replacement csts respnse time (e.g. t service calls r rders) capacity f staff t slve rutine and nn-rutine prblems (e.g. supervisin time required) staffing requirements and wrkfrce flexibility (e.g. dependence n casual/cntract labur) Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
21 UT Center fr Industrial Services Sales & Prfitability verhead csts perating csts perating csts as a percentage f ttal csts/revenue value f cntracts wn, lans prcessed revenue/incme/sales (mnthly, annually, per emplyee, per team, per branch r stre) market share (number f custmers, dllars spent, unit vlume sld) sales t new custmers grup perating prfit prfit per emplyee stck market perfrmance (i.e. sharehlder return) Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
22 UT Center fr Industrial Services Quality f Prducts & Services n time prvisin f prducts/services wastage, reject, errr r rewrk rates cnfrmance recrd with quality specificatins (e.g. batch yields, thrughput f invices) achievement/maintenance f quality rating cmpliance with quality, legal and/r ethical requirements achievement f quality award Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
23 UT Center fr Industrial Services Custmer Satisfactin & Services custmer satisfactin levels (with timeliness, availability, quality and price f gds and services) custmer relatinships and experiences repeat business (custmer retentin r lyalty) new business resulting frm client referrals mre/new custmers r markets (e.g. cntracts wn, lans prcessed, funding awarded) lst business number f cmplaints Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
24 UT Center fr Industrial Services Health & Safety accidents r injuries (number, time lst, cmpensatin csts, premium cst/rating) safety critical incidents (number, cst) cmpliance with safety and health requirements vilatin f safety rules imprved respnse t crises Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
25 UT Center fr Industrial Services Organizatin Learning/Develpment perfrmance appraisal ratings achievement f rganisatinal cmpetency prfile requirements (e.g. t meet accreditatin r licensing requirements, new perating envirnments r facilitate rganisatinal expansin) number/percentage f emplyees with natinally recgnised qualificatins internal prmtins resulting frm emplyee cmpetence and perfrmance training awards received emplyee perceptins f training and develpment pprtunities alignment with human resurces, business and strategic planning Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
26 UT Center fr Industrial Services Organizatin Culture/Climate emplyee retentin/turnver/recruitment (e.g. numbers, csts) absenteeism disputes/grievances (number, cst r time lst) number f emplyee suggestins (submitted r implemented) emplyee satisfactin and mtivatin interpersnal relatinships and cmmitment t team gals participatin in teams and cmmittees team perfrmance internal cmmunicatin and infrmatin systems implementatin f new wrk practices standardisatin f wrk practices implementatin/maintenance f a service culture cntributin t re-engineering and refcussing f enterprise Surce: Shwing That Enterprise Training Pays Off, Janelle My, NCVER Stetar - DOE Training Sympsium - Aug
27 UT Center fr Industrial Services ROI Starts with FEA First & fremst: determine if there is a prblem r a perfrmance gap wrth ding smething abut Quantify the cst f the prblem Specify a slutin that csts less than the prblem Specify the utcmes f any training interventin t be applied Set up yur measurement methdlgy validity & reliability It's like risk analysis Stetar - DOE Training Sympsium - Aug
28 UT Center fr Industrial Services $Benefit Prgram Benefit 0 $Cst Prgram Cst t 1 t 2 Time Measuring ROI at time t 1 will nt be able t justify HRD investment Surce: Greg Wang, PhD, DPT Cnsulting Grup, Inc Stetar - DOE Training Sympsium - Aug
29 UT Center fr Industrial Services Pay me nw r pay me later Evaluate & Imprve Implementatin Develpment Design Analysis Stetar - DOE Training Sympsium - Aug
30 UT Center fr Industrial Services Target Audience Des Matter! A FRESH LOOK AT RETURN ON INVESTMENT A White Paper by Jay Crss, 2000, SmartFrce Stetar - DOE Training Sympsium - Aug
31 UT Center fr Industrial Services Thank yu Bill Stetar University f Tennessee [email protected] Stetar - DOE Training Sympsium - Aug
Professional Leaders/Specialists
Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and
ISO Management Systems. Guidance on understanding the benefits of an ISO Management System
ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm
Represent New College Stamford at both national and regional events and serve on appropriate external committees.
JOB DESCRIPTION Pst: Reprts t: Respnsible fr: Executive Directr Partnerships & Skills Principal and Chief Executive Apprenticeship Develpment Manager Head f Marketing Business Sales Team Salary: Attractive
Duration of job. Context and environment: (e.g. dept description, region description, organogram)
Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir
A Walk on the Human Performance Side Part I
A Walk n the Human Perfrmance Side Part I Perfrmance Architects have a license t snp. We are in the business f supprting ur client rganizatins in their quest fr results that meet r exceed gals. We accmplish
Job Classification Details Department Job Function Job Family Job Title Job Code Salary Level
Jb Classificatin Details Department Jb Functin Jb Family Jb Title Jb Cde Salary Level Chief Diversity Office Marketing, Cmmunicatins, & Outreach Cmmunicatin/Cnstituent Relatins Cmmunicatins Crdinatr PMP1
Job Profile Data & Reporting Analyst (Grant Fund)
Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract
Conversations of Performance Management
Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...
The actions discussed below in this Appendix assume that the firm has already taken three foundation steps:
MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply
Grant Application Writing Tips and Tricks
Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,
STARplex Fitness Centre Manager
Annexure A: DRAFT 11/9/14 POSITION SPECIFICATION & DESCRIPTION FOR: STARplex Fitness Centre Manager Incumbent: T be selected Jb Analyst: General Manager Sign ff: General Manager Date: September 2014 Lcatin:
Change Management Process
Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses
POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position
Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin
POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES
POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES M. PĘCIŁŁO Central Institute fr Labur Prtectin ul. Czerniakwska
Recognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment
Recgnitin f Prir Learning (RPL) TAE40110 Certificate IV in Training and Assessment What is RPL? RPL recgnises that yu may already have the skills and knwledge needed t meet natinal cmpetency standards.
PHYSICIAN COMPENSATION PLAN DESIGN STRATEGY
April 17, 2014 PHYSICIAN COMPENSATION PLAN DESIGN STRATEGY Mark Blessing, CPA, FHFMA Partner [email protected] Randy Biernat, CPA, ABV Directr [email protected] TO RECEIVE CPE CREDIT Individual Attendee Participate
Succession Planning & Leadership Development: Your Utility s Bridge to the Future
Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,
Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012
Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.
FINANCE SCRUTINY SUB-COMMITTEE
REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member
Mobile Workforce. Improving Productivity, Improving Profitability
Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services
Work- and Process Organisation
Das Knw-hw. Wrk- and Prcess Organisatin Seminars and Training Prgrams Fr Effective Prductin Management - REFA Basic Training in Wrk Organisatin - REFA Germany s leading assciatin in Wrk Design Industrial
Nursing Jobs Description and Profile of a Health & Medical Assistant
HOLY CROSS HOSPITAL JOB DESCRIPTION AND CANDIDATE PROFILE Jb title: Respnsible t: Accuntable t: Key wrking relatinships: Staff Nurse Ward Sister Directr f Clinical Services Directr f Clinical Services,
Aim The aim of a communication plan states the overall goal of the communication effort.
Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.
Strategic Goal 2. Timely, Accurate, and Responsive Customer Service U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR
U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR Strategic Gal 2 Timely, Accurate, and Respnsive Custmer Service Strategic Plan FY 2014-2018 0 Strategic Gal: 2 Timely, Accurate, and Respnsive
Basics of Supply Chain Management
The Champlain Valley APICS Chapter is a premier prfessinal assciatin fr supply chain and peratins management and wrking tgether with the APICS rganizatin the leading prvider f research, educatin and certificatin
Do you have little or no incentive to enhance your agents listings online because there is no clear way to track the results or measure payback?
Rapid Respnse Real Estate Turning Clicks int Clsings! Des this Sund Familiar? Are yur Internet leads ging unanswered by yur agents? Is this negatively affecting yur brand? And are yur cmpetitrs reaping
ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback
ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT A. Principles and Benefits f Onging Feedback While it may seem like an added respnsibility t managers already "full plate," managers that prvide nging feedback
Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply
Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
The Importance of Market Research
The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which
The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant
The Allstate Fundatin Dmestic Vilence Prgram 2015 Mving Ahead Financial Empwerment Grant Due Date: September 1, 2015 Online applicatin: https://www.grantrequest.cm/sid_1010?sa=sna&fid=35296 The Allstate
ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days
ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management
Workshop on Business Analysis
Wrkshp n Business Analysis 1. Prgram Overview Three days Business Analysis wrkshp frm Raj InftechBiz Slutins prvides 360 degree view f all activities pertaining t Business Analysis functin. Business Analysis
Independent Development Trust JOB DESCRIPTION
Independent Develpment Trust SECTION A: JOB INFORMATION SUMMARY JOB DESCRIPTION POST IDENTIFICATION Jb Title: Indicative PEROMNES / EXECEVAL Pst level: Name f Business Unit: Lcatin: Pst Reprts t: Duratin:
HUMAN RESOURCE DEVELOPMENT FOR ADJUSTMENT AT THE ENTERPRISE LEVEL
INTERNATIONAL LABOUR ORGANISATION ACT/EMP PUBLICATIONS [Tp] HUMAN RESOURCE DEVELOPMENT FOR ADJUSTMENT AT THE ENTERPRISE LEVEL Training Prgramme (Edited by C.S. Venkata Ratnam) [Next] Table f Cntents Intrductin
Accident Investigation
Accident Investigatin APPLICABLE STANDARD: 1960.29 EMPLOYEES AFFECTED: All emplyees WHAT IS IT? Accident investigatin is the prcess f determining the rt causes f accidents, n-the-jb injuries, prperty damage,
Waitemata District Health Board, 15 Shea Terrace, Takapuna
Date: Octber 2015 Jb Title: Quality and Audit Manager Department: Planning, Funding and Outcmes Unit Lcatin: Waitemata District Health Bard, 15 Shea Terrace, Takapuna Reprting t: Directr Funding Direct
Risk Management Policy AGL Energy Limited
Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...
Duty Statement Manager The Early Years at Seymour (TEYS)
Duty Statement Manager The Early Years at Seymur (TEYS) Psitin Title Respnsible T Time Fractin Status Salary and Cnditins Psitin Purpse: Manager The Early Years at Seymur (TEYS) Business Manager and Head
AN ROINN OIDEACHAIS THE LEAVING CERTIFICATE
AN ROINN OIDEACHAIS THE LEAVING CERTIFICATE BUSINESS SYLLABUS (HIGHER LEVEL and ORDINARY LEVEL 1 Cntents Preamble (ii) 1. Intrductin 1 2. Structure f the syllabus 3 3. Business syllabus Peple in business
Succession management in the Queensland Public Service
Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply
WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items
WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts
The Millionaire Real Estate Agent (MREA) Book Club Guide
The Millinaire Real Estate Agent (MREA) Bk Club Guide An MREA bk club is a great way fr agents t strengthen their skills and understanding f The Millinaire Real Estate Agent in a mastermind-type envirnment.
LINCOLNSHIRE POLICE Policy Document
LINCOLNSHIRE POLICE Plicy Dcument 1. POLICY IDENTIFICATION PAGE POLICY TITLE: ICT CHANGE & RELEASE MANAGEMENT POLICY POLICY REFERENCE NO: PD 186 POLICY OWNERSHIP: ACPO Cmmissining Officer: Prtfli / Business-area
NHS Citizen Assembly Stocktake (March 2015) Mental health and parity of esteem. Version 1
NHS Citizen Assembly Stcktake (March 2015) Mental health and parity f esteem Versin 1 1 Mental health and parity f esteem Parity f Esteem Objective 1. In line with the cmmitment in the Mandate, 2013 t
TERM OF REFERENCE. for the English Based Curriculum Development (Primary) for Westline Education Group
TABLE OF CONTENT TERM OF REFERENCE fr the English Based Curriculum Develpment (Primary) fr Westline Educatin Grup 1- Cmpany Backgrund. 2 2- Strategic Challenges. 2 3- Cnsultancy Objectives. 2 4- Purpse
SHRM CERTIFICATION PROGRAM
SHRM CERTIFICATION PROGRAM D Devn Cnley Human Resurces Manager SHRM member since 2005 1 New Expectatins fr HR Business has new and different expectatins f HR and its cntributins leader f peple strategy
PURPOSE The purpose of this Position Description (PD) is to assist the employee in the following areas:
PURPOSE The purpse f this Psitin Descriptin (PD) is t assist the emplyee in the fllwing areas: 1. Prvide them with a clear understanding f their rle within RCR Tmlinsn Ltd t assist the Cmpany reach its
JOB DESCRIPTION. Director of Contracting and Performance
JOB DESCRIPTION Directr f Cntracting and Perfrmance Jb Prfile Jb Title Directr f Cntracting and Perfrmance Respnsible t Chief Officer, Brent, Harrw and Hillingdn CCGs Accuntable fr Deliver the CCGs required
Wiltshire College. Job Description. Public Relations Officer (Fixed term maternity cover) 5: 21,103 per annum Marketing and Communications Manager
Wiltshire Cllege Jb Descriptin Jb Title: Grade: Respnsible t: Lcatin: Public Relatins Officer (Fixed term maternity cver) 5: 21,103 per annum Marketing and Cmmunicatins Manager Trwbridge Intrductin All
Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012
Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut
Chief Finance and Operations Officer IfM Education and Consultancy Services (IfM ECS)
Chief Finance and Operatins Officer IfM Educatin and Cnsultancy Services (IfM ECS) Rle Summary IfM ECS disseminates the research and educatin utputs f the University f Cambridge Institute fr Manufacturing
Job Summary. Job Title: Head of Sport & Recreation. Grade: 9. Job reference: CSE01521
Jb Summary Jb Title: Head f Sprt & Recreatin Grade: 9 Jb reference: CSE01521 Department: Sprts and Recreatin Service Divisin f Student Experience Pst Respnsible T: Directr f Student Experience Jb Purpse:
Delaware Performance Appraisal System
Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated
Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission
Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.
Purchasing Policy Checklist for Procurement with Federal Grants Eileen Youens, JD
Purchasing Plicy Checklist fr Prcurement with Federal Grants Eileen Yuens, JD T cmply with the Unifrm Administrative Requirements, Cst Principles, and Audit Requirements fr Financial Awards (the Super
Identifying and Using Leadership Competencies to Grow Leaders in Higher Education
Identifying and Using Leadership Cmpetencies t Grw Leaders in Higher Educatin Lri Lamb, Vice Chancellr fr Human Resurces Anita Ris, Directr, Staff and Leadership Develpment Tdd Thrsgaard, Directr, Supervisry
Request for Proposal (RFP) RFP HQ2015-01 Training Session and Leadership Program Development Consulting Services
technserve.rg Date: January 5, 2014 Request fr Prpsal (RFP) RFP HQ2015-01 Training Sessin and Leadership Prgram Develpment Cnsulting Services Subject: Request fr Prpsal TechnServe Inc. (TNS) invites yu
Importance and Contribution of Software Engineering to the Education of Informatics Professionals
Imprtance and Cntributin f Sftware Engineering t the Educatin f Infrmatics Prfessinals Dr. Tick, József Budapest Plytechnic, Hungary, [email protected] Abstract: As a result f the Blgna prcess a new frm f higher
INFRASTRUCTURE TECHNICAL LEAD
1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure
Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013
Research Reprt Abstract: Advanced Malware Detectin and Prtectin Trends By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm, Senir Prject Manager September 2013 2013 by The Enterprise Strategy Grup,
An employer s Guide to engaging an occupational health physician
An emplyer s Guide t engaging an ccupatinal health physician When and why d emplyers need the services f ccupatinal physicians? Being in business invlves risk. Business pprtunities are inherently uncertain
CMS Eligibility Requirements Checklist for MSSP ACO Participation
ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.
Project Startup Report Presented to the IT Committee June 26, 2012
Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee
How To Be An Administrative Assistant
RESTRUCTURING THE ADDITIONAL DUTY HOURS ALLOWANCE Part I f Vlume II JOB DESCRIPTIONS FOR ADMINISTRATIVE AND SUPPORT STAFF I ACCRA, SEPTEMBER, 2005 Ghana Ministry f Health Ghana Health Services Cnsultants:
VACANCY. SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) JOB LEVEL: 5
VACANCY POSITION: DURATION REGION: PORTFOLIO: SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) NATIONAL OFFICE OCEO JOB LEVEL:
Project Name: Herefordshire and Worcestershire Short Course Market Research Proposal. Andrew Corcoran
Prject Name: Herefrdshire and Wrcestershire Shrt Curse Market Research Prpsal Amendment Histry: Versin N. Date Reasn fr Amendment Prject Manager Andrew Crcran Business Partnerships Office Dcument Distributin
PBS TeacherLine Course Syllabus
1 Title Fstering Cperative Learning, Discussin, and Critical Thinking in Elementary Math (Grades 1-5) Target Audience This curse is intended fr pre-service and in-service grades 1-5 teachers. Curse Descriptin
QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11
QAD Operatins BI Metrics Demnstratin Guide May 2015 BI 3.11 Overview This demnstratin fcuses n ne aspect f QAD Operatins Business Intelligence Metrics and shws hw this functinality supprts the visin f
The Cost of Not Nurturing Leads
The Cst f Nt Nurturing Leads The Cst f Nt Nurturing Leads The legacy yu are stuck in and the steps essential t change it Lisa Cramer President LeadLife Slutins, Inc. [email protected] 770-670-6702 2009
FAQs. Therefore, the company submitting the application will be required to confirm that
Versin January 2014 FAQs WHAT KIND OF COMPANY IS NFFX BUSINESS SUPPORT CENTER? NFFX was established as an inter-cmmunity partnership between the cities f Nürnberg and Fürth in the year 2010. It is funded
White Paper on Business Process Outsourcing in Automotive Industry
White Paper n Business Prcess Outsurcing in Autmtive Industry Intrductin As autmtive industry is stepping int a market landscape which is favrable t it, there is untapped market ptential which is critically