Job Description. Business Improvement and Support Manager

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1 Job Description Job Title: Band: Reports to: Accountable to: Location: Scanning Centre Team Leader 5 ( 21,388-27,901 per annum) Business Improvement and Support Manager Chief Executive Applicants should note that whilst this post will initially be based at BSO Headquarters, 2 Franklin Street, Belfast, once the Shared Services Centre becomes operational they will be required to move to the new location for Accounts Payable at Braid Valley Hospital Site, Ballymena. Job Summary The Business Improvement and Support team will provide a range of central support functions Shared Services across HSC organisations. The Business Support Team Leader will ensure scanning and other central support services are delivered in accordance with the Service Level Agreements (SLAs). He/She will be responsible for leading a small team, dedicated to providing scanning support to busy and fast paced Shared Service (SS) centres. He/she will co-ordinate administrators to ensure the policies and procedures are implemented appropriately and to the correct standard. Key Result Areas Service Delivery 1) To supervise the training and development of a team of business support administrators. 2) Contribute to recruitment and selection of staff as necessary. 3) Deliver business support and in particular scanning activities to the organisation based upon managing Key Performance Indicators (KPI), maximising efficiency and overall effectiveness. 4) Mitigate financial risk by maintaining fit for purpose control environments. 5) Oversee all activity undertaken by the business support team administrators 6) Meet and discuss any issues with operatives which may affect Centre policy/protocols which have arisen from enquiries.

2 7) Produce monthly reporting information and dashboard data, ensuring accuracy and timely production. 8) Lead and/or contribute to business support projects in conjunction with required Team Leaders and Centre Manager. 9) Take responsibility for resolving any queries as appropriate if referred to him/her by Centre Manager and operatives. Quality 1) Ensure optimum staff performance and create development plans for areas of improvement, and provide recognition for exceptional performance. 2) Regularly review policies in order to determine required changes and take corrective action where appropriate. 3) Contribute to BSO s overall corporate and integrated governance processes to ensure compliance with public sector values and codes of conduct, operations and accountability. Financial and Resource Management 1) Anticipate the financial implications associated with the operational performance of the centre ensuring that business risks are identified, documented, controlled and mitigated. 2) Be accountable for the accuracy and integrity of financial records, ensuring adherence to HSC and HMRC policies. Collaborative Working 1) Maintain excellent working relationships with HSC customers, Team Leaders, Centre Managers and Centre Operatives. Communication and Information Management 1) Develop and deliver a range of communication interventions, including reports for senior management, Centre Managers and other team leaders, following on from information provided by operatives. 2) Maintain appropriate communication with Centre Managers to ensure the API needs of BSO customers and Trusts are being met. People Management and Development 1) Participate personally in the organisation s Performance Review Scheme and review individually on a regular basis the performance of any direct reports, providing guidance on personal development requirements and advice on appropriate action. 2) Take responsibility if required for a team of support staff and maintain good relationships and morale amongst those reporting to him/her. 3) Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making whilst retaining responsibility and accountability for results.

3 4) Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down. 5) Take such action as may be necessary in disciplinary matters in accordance with procedures laid down. 6) Promote equality of opportunity through his/her own actions and ensure that policy is adhered to by staff for which he/she has responsibility. General Responsibilities 1) Employees will be required to promote and support the mission and vision of the service for which they are responsible. 2) At all times provide excellent customer service and to treat those with whom they come into contact in a courteous and respectful manner. 3) Demonstrate their commitment by the efficient completion of all tasks allocated to them. 4) Comply with the No Smoking Policy. 5) Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations. 6) Ensure the ongoing confidence of the public in service provision. 7) Comply with the HSC code of conduct. 8) Participate in regular BSO performance Appraisals 9) Assist the employing organisation in the fulfillment of its statutory duty under Section 75 of the Northern Ireland Act 1998, to promote equality of opportunity and good relations, and also the Human Rights Act 1998 and the Disability Discrimination Order Records Management He/she is responsible to the organisation for all records held, created or used as part of their business including corporate and administrative records whether paper-based or electronic and also including s. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Information Regulations 2004 and the Data Protection Act Employees are required to be conversant with the relevant Policy and procedures and to seek advice if in doubt. Anti-Bribery Requirements All staff are required to comply with the BSO s Anti-Bribery Policy

4 Personnel Specification Job Title: Band: Reports to: Accountable to: Location: Scanning Centre Team Leader 5 ( 21,388-27,901 per annum) Business Improvement and Support Manager Chief Executive Applicants should note that whilst this post will initially be based at BSO Headquarters, 2 Franklin Street, Belfast, once the Shared Services Centre becomes operational they will be required to move to the new location for Accounts Payable at Braid Valley Hospital Site, Ballymena. Applicants must clearly demonstrate in the application form evidence of the qualifications and experience noted below. Only information contained in the application form will be considered at the short listing stage. Essential Criteria - Knowledge, skills and experience required: A university degree or relevant professional qualification AND 2 years relevant experience* OR Have 4 years relevant experience* * Relevant experience is defined as having worked within a similar operating environment. AND have Experience of managing/leading a small team to deliver results within a target driven environment. Have worked with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful outcomes. Demonstrable track record of strong negotiation, communication and influencing skills in order to meet the needs of the post. Demonstrate evidence of personal responsibility for achieving significant measurable improvements, at an organisational level, across a range of management activities. Hold a full current driving license (valid in the UK) and have access to a car at the closing date or have *access to a form of transport which will permit the applicant to carry out the duties of the post in full.

5 *This relates only to any person who has declared that they have a disability, which debars them from driving Shortlisting A shortlist of candidates for interview will be prepared on the basis of the information contained in the application form. It is, therefore, essential that all applicants demonstrate through their application, how and to what extent their experience and qualities are relevant to this post and the extent to which they satisfy each criterion specified. Applicants please note: Whilst elements of the essential criteria of the Personnel Specification will form the basis for short listing, these may become more stringent by tightening of the current criteria. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for short listing. Failure to provide evidence of the required qualifications prior to taking up the post may result in the offer of employment being withdrawn. Job Description Review This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the band may be assigned from time to time by the BSTP Programme Director and SS Project Manager. All appointments are subject to assessment by the Occupational Health Service. Please note that the BSO operates a No Smoking Policy and all employees MUST comply with this. We are an Equal Opportunities Employer August 2013

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