Candidate Information Booklet. Assistant Director Nursing Safety, Quality and Patient Experience / Deputy Director of Nursing

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1 Candidate Information Booklet Assistant Director Nursing Safety, Quality and Patient Experience / Deputy Director of Nursing Completed Application Forms must be returned no later than 4.00pm on Weds 13 th May

2 Contents Page Letter from Director of Human Resources 3 Information for Applicants 4 Job Description 5-12 Pay, Terms and Conditions 13 Personnel Specification 14 Useful Links 16 Map of the NHSCT geographical area 17 2

3 Dear Applicant Thank you for your interest in the role of Assistant Director Nursing Safety, Quality and Patient Experience / Deputy Director of Nursing at the Northern Health & Social Care Trust. This pack will provide you with information regarding the Trust and also of the role and its responsibilities. This is an exciting and demanding role and this appointment comes at a time of significant organisational change. I hope this information is helpful for your application. Should you wish to have an informal discussion about the role please feel free to contact Carolyn Kerr (028) I look forward to receiving your application. Yours sincerely Clare Duffield Director of Human Resources 3

4 INFORMATION FOR APPLICANTS Please read the following before completing your application form. We require all sections of the application form to be completed in full. We do not accept curricula vitae (CVs) in lieu of the application form. The Trust is under no obligation to take account of your holiday arrangements. Please pay particular attention to the essential criteria detailed on the Personnel Specification and make sure you address these requirements when completing your application form. Shortlisting will be carried out on the basis of the information contained on your application form. We cannot make any assumptions about such information, and failure to address the requirements of the Personnel Specification will result in you not being shortlisted. The application form must be completed on-line. Postal applications will not be accepted for this post. You must provide the names and addresses of two referees. At least one of the named referees must be your current or most recent employer. Please note that relatives must not be used. We will seek a reference from your last health service employer. Please give full details of all qualifications requested including the level, grade and date of the examination. If professional registration or membership is a requirement on the Personnel Specification, you must record the name of the Professional Body and your registration or PIN number in the appropriate boxes. If you are successful at interview, you will be required to produce original documentation of all qualifications / professional registration prior to commencing the post. All sections of the monitoring questionnaire must be completed. The information is treated as strictly private and confidential and is used for statistical purposes only. Panel members do not have access to this information. If you have a disability and you feel you may have difficulty with car parking or access arrangements at interview, please contact the Human Resources Department immediately when you receive your letter calling you to interview, to discuss any special requirements. You will note that the application form asks you to complete a section on criminal convictions / offences. It is essential that you state all offences, including road traffic and motoring offences. No criminal convictions may ever be regarded as spent and must be disclosed when applying for a post in the Health Service. Disclosure of criminal convictions will not necessarily debar you from employment within the Health Service. Please note the closing date and time stated on the advertisement and application form. It is your responsibility to ensure that the completed application form is submitted to the Human Resources Department by the time and date stated. 4

5 MISSION STATEMENT To provide for all, the quality of service we expect for our families, and ourselves. Job Description Post Assistant Director Nursing Safety, Quality and Patient Experience / Deputy Director of Nursing Band AfC Band 8c Department Nursing and User Experience Base Antrim Area Hospital Reports to Director of Nursing and User Experience Responsible to Director of Nursing and User Experience 1. CONTEXT The Northern Trust has been going through a period of transformation over the last year. Since May 2013 a Turnaround Team has been supporting the Trust s Senior Management Team in a number of areas; focusing on the Acute to Community interface, the need to provide quality Emergency Medicine services while ensuring the Community services are efficient and effective; and within the financial constraints that exist throughout the Trust. The Turnaround Team completed their role in May 2014 and this placed the newly appointed Chief Executive in a unique position to lead this Trust into the organisation he/she envisages it can be. This is a highly challenging post which requires exceptional strategic vision and outstanding leadership abilities. The post holder will support the Director of Nursing and User Experience in the delivery of high quality care to our patients/clients. The successful applicant will have a proven track record of success and must demonstrate that he/she has delivered significant performance management programmes, achieved major organisational change, and has successfully led innovation, motivation and service improvement initiatives within a highly complex organisation. 2. JOB SUMMARY The post holder will be responsible through the Executive Director of Nursing for the development and delivery of a range of high quality, safe and effective governance processes. He/she will lead the strategic planning of the Trust s nursing and midwifery 5

6 governance performance and quality services and ensure effective multidisciplinary working. He/she will provide clear leadership and oversee the management of all staff involved in Patient Pathways, Infection Prevention and Control, Tissue Viability and Falls Prevention Nursing services in a way that supports the service modernisation and improves the patient/client experience. As a member of the Trust s Nursing and Midwifery Executive Team, the post holder will provide expert advice and leadership on initiatives to further develop a culture of accountability, safety and performance management within the organisation. The post holder will deputise for the Director of Nursing and User Experience. He/she will provide strong professional leadership and ensure high standards of patient / client experience in all health and social care services. Specifically, the post holder will lead strategic development of nursing and midwifery standards and performance management systems, including clinical governance, policies and procedures, standards and guidelines, management of the corporate nursing and midwifery risk register and development and monitoring of Key Performance Indicators. He/she will provide expert advice and leadership in relation to nursing and midwifery governance, patient safety and user experience, development and monitoring of Key Performance Indicators. KEY RESULT AREAS SETTING DIRECTION Ensure the development of a strategic plan for professional nursing and midwifery standards and performance management systems, including clinical governance, policies and procedures, standards and guidelines in line with regional strategies, Departmental and Public Health Agency (PHA) priorities. Work closely with commissioners and relevant stakeholders to secure their commitment and involvement in the implementation of strategic planning initiatives and targets. Contribute to the Trust s corporate planning, policy and decision making processes as required and ensure the Trust s objectives and decisions are effectively communicated. SERVICE DELIVERY Lead multidisciplinary teams to deliver high quality nursing and patient services with particular emphasis on those relating to patient experience engagement and involvement. Provide resolved professional advice to the Director of Nursing and User Experience where relevant on all nursing and midwifery matters. Facilitate ongoing development of multidisciplinary teams to deliver high 6

7 quality care in primary and secondary care. Actively promote the development of clinical and professional networks across primary and secondary care. Manage the Patient Pathway Teams, Infection Prevention and Control Nursing Team, Tissue Viability Nursing Team and Falls Prevention Nursing Services across the Trust. COLLABORATIVE WORKING Engage with a range of external organisations securing positive working relationships and with representatives of Trade Unions, Professional bodies, Department of Health, Social Services and Public Safety (DHSSPS) and the PHA, as well as representing the Trust on national and regional forums. Assist the Director to ensure that the profession is effectively organised and developed to support the strategic aims of the Board and the planning, implementation and performance management of health services provided by the Trust. Provide high-level contribution to national and regional work groups and initiatives, ensuring the best and most up-to-date practice is adopted within the Trust. Demonstrate and exemplify positive behaviours and attitudes, acting as a role model to others and contributing to the development of the future cadre of professional clinical leaders. Develop and maintain working relationships with colleagues to ensure achievement of Trust objectives. Establish collaborative relationships and network with external stakeholders in the public, private and voluntary sectors to ensure the Trust effectively discharges its functions. COMMUNICATION AND INFORMATION MANAGEMENT Analyse and interpret Nursing and Midwifery Key Performance Indicator data and ensure appropriate improvements are implemented to enhance the service, ensuring informed decision making. Use appropriate information to hold others to account and to be held to account. In collaboration with the Governance Department ensure the development of effective information systems to support the development and implementation of Key Performance Indicators across nursing. Communicate with a wide range of senior clinical and non-clinical staff in the Trust, DHSSPS and with senior officials of external organisations. QUALITY Ensure the Trust complies with all professional regulatory and requisite 7

8 standards and the discharge of statutory functions. Lead on establishment of appropriate audit systems to monitor, evaluate and improve the patient care. Develop and implement a performance improvement system for nursing and midwifery to ensure the highest possible quality of care and patient experience across the Trust. Support the development of a framework for the effective monitoring of nursing and midwifery complaints, accidents, incidents and Serious Adverse Incidents (SAIs) in order to ensure that lessons are learnt across the Trust and to contribute effectively to the improvement of clinical care. Contribute to the development of risk management strategies across the Trust and ensure that they are effectively monitored. Lead the harmonisation of nursing and midwifery policies and procedures across the Trust. Lead on the development and implementation of evidence based, best practice across the Trust. Lead on the identification, development and implementation of an appropriate quality system for the Corporate Nursing Department. Ensure the needs of patients, clients are their carers are at the core of the way the Trust delivers its primary and secondary care services. Ensure high standards of governance including assessment and management of risk. Ensure the Trust s services comply with all professional regulatory and requisite standards. Lead on development and implementation of best practice in relation to medicines governance including nurse prescribing. Lead on information governance on behalf of nursing. Lead on measurement of patient and client experience and represent the Trust at local and Regional level where required. Contribute to the Trust s overall corporate governance processes to ensure its compliance with public sector values and codes of conduct, operations and accountability. STRATEGIC PLANNING AND DEVELOPMENT Lead and manage the development of a strategic plan for the professions of nursing and midwifery across all directorates in the Trust. Play a leading role in the modernisation and reform of nursing roles and service provision to meet the performance management agenda. 8

9 PROFESSIONAL MANAGEMENT Responsible to the Director of Nursing for all professional issues and advice pertaining to nursing and midwifery. Responsible for ensuring that all nursing policies, procedures and legislative standards are adhered. Liaise with the Chief Nursing Officer (DHSSPS) and the Director of Nursing (PHA). Establish collaborative relationships and networks with external stakeholders in the public, private and voluntary sectors to ensure the Trust effectively discharges it functions. Contribute to the Trust s overall corporate governance processes to ensure the development of an Integrated Governance Framework for the Trust that assures safe and effective care for patients and clients, and complies with public sector values and codes of conduct, operations and accountability. PEOPLE MANAGEMENT Provide professional support to the designated nurse lead for child protection and lead of adult protection issues in the Trust ensuring that national and local recommendations have been fully implemented. Ensure there is a process for continuous improvement through the auditing and monitoring of existing practice. Provide strong professional leadership and ensure high standards of patient / client experience in the health and social care services. Ensure that management structures and practices within nursing and midwifery support a culture of effective team working, continuous improvement and innovation. Lead by example in practising the highest standards of conduct in accordance with the Code of Conduct for HPSS Managers. Participate in the Trust s Staff Development and Performance Review Scheme. Review individually on a regular basis the performance of immediately subordinate staff. Provide guidance on personal development requirements and advise on and initiate, where appropriate, further training. Ensure that the review of performance identified above is performed for all levels of staff within the Trust in accordance with Trust Board policies. Maintain good working relationships and morale amongst staff reporting to him/her. Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making, whilst retaining responsibility and accountability for results. 9

10 Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by the Trust. Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the Trust. Promote the Trust s policy on equality of opportunity through his/her own actions and ensure this policy is adhered to by staff for whom he/she has responsibility. FINANCIAL AND RESOURCE MANAGEMENT Implement arrangements to ensure the strong financial management of the directorate plan and where required other directorate s plans, leading the development of service plans within the area of responsibility and ensuring all staff within the department agree personal objectives. Attend meetings of the Trust Board, its committees or Executive Management Team as required to provide appropriate, high quality information to the Director, Chief Executive and Trust Board concerning those areas for which he/she is responsible. Contribute to the corporate decision making of the directorate and other directorates in relation to nursing and midwifery issues. Advise the Director of Nursing and other Directors on all issues relating to nursing policy, statutory requirements, professional practice and workforce issues. Ensure the maintenance of professional standards and statutory requirements as laid down in the current roles of nurses, midwives and health visitors and the NMC Code. GENERAL MANAGEMENT RESPONSIBILITIES Adhere to the Code of Conduct for HPSS managers which states that managers will be expected to work with integrity, honesty and openness, probity, accountability and respect, available on Ensure the appropriate governance and risk management arrangements are in place for the services you are responsible for and take appropriate action to identify and manage risk and to maintain safety of users, staff and others in accordance with relevant regulations, policies and procedures. It is essential to ensure that the highest standards of infection prevention and control are maintained to ensure patient and client safety and maintain confidence in the Trust. As a Manager, you must ensure that you implement all instructions/ policy in this area and that all staff are made aware of and fully comply with these. 10

11 Where the post holder has responsibility for managing a budget, ensure that services are managed and developed both in accordance with agreed and funded priorities as set out on a yearly basis and in accordance with Standing Financial Instructions, particularly ensuring your compliance with payroll documentation procedures and timescales. Ensure the necessary arrangements are in place in regard to the Knowledge and Skills Framework outlines, where this applies, for the posts for which you have management responsibility and ensure that each member of staff has an annual development and performance review, a personal development plan and that arrangements are in place to ensure that staff have maximum opportunity to progress through gateways in their pay bands and to contribute effectively towards our objectives. Promote a culture of continuous service improvement amongst your staff, encouraging their participation and that of service users in reviewing and modernising current services and in service development. Make sure you are trained and competent in the relevant policies and procedures which apply to the management of staff and other resources and abide by these policies; seeking advice as necessary from senior management or specialist staff as necessary. Communicate effectively with staff and maintain productive working relationships amongst your staff and with others. Delegate appropriate responsibility and authority to staff in order to ensure optimum and effective service delivery and decision-making, whilst retaining overall accountability and responsibility for outcomes. Promote a culture of learning and development and facilitate arrangements for and participate in training and development of staff as agreed for the performance of their duties. Where training is in accordance with relevant standards make sure you have the relevant competences in order to carry out this responsibility. Promote equality of opportunity for all by personal action, both in the management of your staff and in the provision of care to service users in accordance with the Trust s Equality of Opportunity Policy and Equality Scheme. Take responsibility for ensuring appropriate standards of environmental cleanliness and for encouraging staff to maintain standards in their work area. Have an awareness of environmental issues and take appropriate action, for example to ensure the efficient use of energy and other resources, recycling etc. 11 Make sure that staff are aware of trust policies regarding the Data Protection Act 1998, the Freedom of Information Act 2000, the

12 Environmental Information Regulations 2004 and Records Management and that they must not disclose, withhold, retain or dispose of any information unless legally authorised. GENERAL RESPONSIBILITIES Employees of the Trust will be required to promote and support the mission and vision of the service for which they are responsible and: At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner. Carry out their duties and responsibilities in a manner which assures patient and client safety. Comply with all instructions in regard to Infection Prevention and Control. Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them. Comply with the Trust s No Smoking Policy. Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations. Adhere to equal opportunities policy throughout the course of their employment. Ensure the ongoing confidence of the public in service provision. Comply with the HPSS Code of Conduct. RECORDS MANAGEMENT All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patient/client, corporate and administrative records whether paper-based or electronic and also including s. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environmental Information Regulations 2004 and the Data Protection Act Employees are required to be conversant with the Trust s) policy and procedures on records management and to seek advice if in doubt. INFECTION CONTROL All staff will act as role models and champions for the highest standard of all aspects of infection prevention and control. Therefore it is a responsibility of the post holder to ensure implementation / compliance of all Infection Prevention and Control Trust policies and guidelines across operational services. In addition, demonstrate respect for the roles and endeavours of others, in implementing good standards of hand hygiene whilst valuing and recognising the ideas and contributions of colleagues in their endeavours to reduce the incidence of healthcare associated 12

13 infection. This job description is a guide to the duties and responsibilities of the postholder and is not exhaustive. Subject to the needs of the service, the content of the job description for this post is subject to continuous review. PAY AND TERMS AND CONDITIONS Salary 54,998-67,805 per annum Hours Normal full-time hours of duty are 37½ hours per week, exclusive of meal times. Flexibility in relation to out-of-hours working may be required. Medical Appointment will be subject to a successful pre-employment health assessment. Holidays 27 days each year; 29 days after 5 years service; 33 days after 10 years service and 10 statutory and public holidays. Pension The postholder can participate in the Health and Personal Social Services Superannuation Scheme. Probationary Period You will serve a probationary period of normally six months. Closing Date Completed application forms should be returned to the Human Resources Department, Bush House, 45 Bush Road, Antrim, BT41 2QB on or before the closing date as stated in the advertisement. Canvassing, either directly or indirectly, will be an absolute disqualification. We will review this Job Description and it may include any other duties and responsibilities we determine in consultation with the jobholder. We do not intend it to be rigid and inflexible but rather to provide guidelines within which the jobholder works. APRIL

14 PERSONNEL SPECIFICATION POST: Assistant Director Nursing Safety, Quality and Patient Experience / Deputy Director of Nursing Essential Criteria for this post Applicants must provide evidence by the closing date for application that they are employed within the Northern Health and Social Care Trust or an agency worker engaged by the Northern Health and Social Care Trust Qualifications and Experience (Application form) Live NMC Registration. AND University degree, or relevant professional qualification, and worked for at least 3 years in a senior management role* in a major complex organisation**. AND Have experience in the following areas for a minimum of 3 years: Personal responsibility for achieving measurable safety, quality and patient experience improvements in outcomes for Health and Social Care Services. Have worked with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful outcomes. Have experience of managing people and evidence of successfully leading on organisational change or a successful change programme. Have proven in-depth experience of senior nursing professional management role, leading professional agenda and Trust-wide/cross boundary projects. Have proven experience of budgetary/financial management and managing complex HR issues. Have proven track record in improving patient experience and gaining patient/public views. Ensuring professional governance arrangements are in place and delivering clinical governance, risks and safety management and leading investigations into complex complaints and clinical incidents. AND A current full driving licence valid for use in the UK and access to a car on appointment. This criterion will be waived in the case of applicants whose disability prohibits driving, but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of this post. Knowledge 14 Sound understanding of the professional nursing agenda. Good understanding of the HSC agenda. Understanding of the complexity of service delivery in a large organisation. Knowledge of performance management systems. Understanding of strategic planning. Skills and Aptitudes (Personal Qualities, Attributes and Behaviours)

15 Person-centred focus and putting patients first and committed to improving patient care. Highly motivated with strong interpersonal skill. Exceptional leadership skills to inspire teams to deliver. Change management skills. Able to grasp concepts and understand the wider significance. Can act on own initiative. Evidence of flexible and innovative approach to service delivery. Ability to produce concise and informative reports for use internally and externally to the Trust. Ability to develop policies and guidelines. Demonstrate high level communication (verbal and written) and negotiation skills. Proven performance management and monitoring skills. Proven workforce and planning skills. Ability to apply evidence-based practice. Demonstrable data collection, analysis and evaluation skills. Demonstrable skills in leading change management with teams. A proven ability to deal effectively with patients, their families and carers and the general public. Skills in working with a range of professionals across differing organisations and boundaries Ability to work in a pressured environment and balance competing priorities of services and staff. Excellent ability to manage complex budgets. Evidence of leading innovation in practice. Demonstrated skills in addressing complex problems on a day to day basis. Problem solving skills. SHORTLISTING A shortlist of candidates for interview will be prepared on the basis of the information contained in the application form. It is therefore essential that all applicants demonstrate through their application how and to what extent their experience and qualities are relevant to this post and the extent to which they satisfy each criterion specified. An assessment centre may also be used as part of the shortlisting process. Candidates who are shortlisted for interview will need to demonstrate at interview that they have the required competencies to be effective in this demanding leadership role. The dimensions concerned are given in the Healthcare Leadership Model. Particular attention will be given to the following: Inspiring shared purpose Leading with care Evaluating information Connecting our service Sharing the vision Engaging the team Holding to account Developing capability Influencing for results The following additional clarification is provided: 15

16 * Senior management is defined as experience gained in a senior management post, reporting directly to an Assistant Director, in a major complex organisation. ** Major complex organisation is defined as one with at least 200 staff or an annual budget of at least 50 million and involving having to meet a wide range of objectives requiring a high degree of co-ordination with a range of stakeholders. APRIL 2015 Useful Links

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