Analysis of The Telemedicine Market in Asia-Pacific. Affordable Telemedicine Services Are Enabling Business Model Evolution

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1 Analysis of The Telemedicine Market in Asia-Pacific Affordable Telemedicine Services Are Enabling Business Model Evolution July 2015

2 Contents Section Slide Number Executive Summary 4 Perspectives on Telemedicine 12 Driver, Restraints, and Trends Telemedicine Market 27 Forecasts and Trends Telemedicine Market 35 Competitive Playbook 47 Technology Vendors Segment Breakdown 62 Service Providers Segment Breakdown 66 ANZ Breakdown 70 ASEAN Breakdown 73 China Breakdown 76 India Breakdown 79 Japan Breakdown 82 South Korea Breakdown 85 Predictions Appendix 93 2

3 Methodology Telemedicine Market: Frost & Sullivan Research Methodology, Global, 2014 Research Goals, Objectives, and Scope Secondary Research Research Approach Primary Research The data presented in this study was gathered through the following processes: o In-depth interviews were conducted with telemedicine equipment and platform vendors, telemedicine service providers, and key opinion leaders (KOLs). o Secondary research was conducted using Frost & Sullivan proprietary content as well as publicly available sources of information, such as government Websites, academic and trade journals, and online media. o Market size and forecast were developed using Frost & Sullivan proprietary forecasting models. Detailed description and forecast assumptions are included under Forecast Methodology. Analysis and Forecasting Writing Quality Check and Strategic Review Release 3

4 Key Findings As identified through recent Frost & Sullivan surveys across the telehealth industry, access to care is a key issue across the world. The key telehealth markets include telemedicine, remote monitoring, mobile health (mhealth), and wearables. Telehealth enables anytime-anywhere access to healthcare services, thus serving a pressing market need. Consumers as well as telehealth companies in developed countries agree that telemedicine is a core technology-based healthcare service that is in demand and is expected to generate high market returns in the near future. The major industry trends driving telemedicine adoption in North America include the availability of reimbursement, the adoption of standards and guidelines, technology improvements, and the increasing interest in specialized telemedicine consults. The Asia-Pacific (APAC) scenario is similar to Western countries in that governments and healthcare providers have acknowledged the needs and the benefits of telemedicine in the region. However, the lack of education and training, along with virtually absent industry standards, has hampered market development across most part of the region. The key challenge is the lack of a sustainable business model because reimbursement mechanisms are under-developed and consumers are unable to pay. Telehealth = Telemedicine + Remote Monitoring + mhealth 5

5 Key Findings (continued) In 2014, the APAC telemedicine market generated a revenue of $ million. The market is expected to register a compound annual growth rate (CAGR) of % from 2014 to 2019, with a revenue estimate of $ million in Japan and Australia-New Zealand (ANZ) represent developed markets while the largest opportunity lies in India and China. Across all APAC countries, the government offers direct and indirect incentives in the form of pilot projects, financing programs, guidelines and policies, and regulatory reforms, with various countries at different stages of the adoption curve. Although the cost of telemedicine technology is declining, direct-to-consumer models continue to be unaffordable for the masses and are generally offered as a premium service by healthcare providers. The most profitable target segments for technology vendors continue to be healthcare providers (both public and private) and government agencies. Emerging Technologies Mobile apps for telemedicine Web-based telemedicine platforms Evolving Business Models Co-pay models with private and state insurers Industry partnerships with aged care and home monitoring companies Unmet Market Needs Affordable consumertargeted models that encourage widespread adoption, thus addressing healthcare challenges, such as the rising cost of care and crowding at hospices 6

6 Scope and Segmentation Geographic coverage APAC Study period Base year 2014 Forecast period Monetary unit U.S. Dollar In this research service, telemedicine is defined as the ability to deliver medical consultation over a distance using ICT, through an engagement that has the following characteristics: o Telemedicine is conducted for the purpose of providing medical care and not solely for education or research purposes o There is a real-time exchange of medical information, including video images and health data o Medical information is exchanged using globally accepted standards of health information exchanges, which may require the use of commercially available telemedicine platforms and solutions The current scope does not include teleradiology. The market is segmented into technology vendors and service providers. 7

7 Key Questions This Study Will Answer Is the market growing, how long will it continue to grow, and at what rate? How does the market differ across various APAC countries? Is this an industry or a market? Will these companies/products/services continue to exist or will other companies acquire them? Will the products/services become features in other markets? How will the structure of the market change with time? Is the market ready for acquisitions? Are the products/services offered today meeting customer needs or is additional development needed? Are the vendors in the market ready to do it alone or do they need partnerships to take their businesses to the next level? 8

8 Market Engineering Measurements Market Overview Market Stage Telemedicine Market: Market Engineering Measurements, APAC, 2014 Market Revenue Technology Vendors Revenue Service Providers Revenue Market Size for Last Year of Study Period Nascent $ M $ M $ M $ M (2014) (2014) (2014) (2019) Base Year Market Growth Rate Compound Annual Growth Rate Customer Price Sensitivity Degree of Technical Change % % (CAGR, ) (scale:1 [low] to 10 [high]) (scale:1 [low] to 10 [high]) Decreasing Stable Increasing For a tabular version, click here. Note: All figures are rounded. The base year is

9 CEO s Perspective 1 2 Healthcare in APAC continues to be provider-centric, with the physician being the key decision maker in care delivery. Thus, telemedicine s target segment continues to be physicians. Payment models in APAC still reward physicians for volumes rather than quality. As a result, physicians view telemedicine as a tool to increase business volumes Cloud-based telemedicine platforms that reduce capital investment and eliminate the need for an in-house IT team are preferred by providers. An additional advantage of such platforms is that they may be integrated with monitoring devices and/or hospital information systems to provide a comprehensive offering. Such integrated telehealth platforms are of interest to insurers as well. They also allow a more stable business model that goes beyond episodic consultation and includes long-term care. 10

10 Executive Summary 3 Big Predictions 1 As a stand-alone service, telemedicine is un-sustainable. The money lies in building a telehealth ecosystem. 2 There is growing interest in the B2C models of telemedicine. 3 Local APAC vendors are exploring opportunities to provide outsourced telemedicine services to fulfill demand from both domestic and foreign markets. 11

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