Released On 30 th March 2015

Transcription

1 Referral Management Market by Type (Self-referral, Professional-referral, & Third party-referral), Component (Software, & Services), Delivery Mode (On-Premise, Web, & Cloud), End-user (Provider, Payer) - Trend & Global Forecast to 2019 Released On 30 th March 2015 The healthcare industry is undergoing a fundamental transformation globally as it shifts from a volume-based business to a value-based business. Growing demands from consumers for improved healthcare quality and greater value are forcing healthcare providers and payers to deliver optimized outcomes. In addition, while the number of hospital admissions is rising globally, healthcare infrastructure is not growing at a similar pace, which has added to the burden on healthcare systems. In order to overcome these challenges and meet consumer expectations, healthcare providers are increasingly adopting referral management solutions that enable them to provide improved healthcare at reduced costs. The global referral management market is estimated to grow at a CAGR of 22.1% from 2014 to 2019 to reach $2,686.3 million by 2019 from $988 million in Over the years, the healthcare industry has recognized that traditional approaches to patient care, quality assurance, and cost management are inefficient in the face of emerging challenges. Therefore, referral management solutions will be among the priorities on the investment list of healthcare organizations seeking to streamline the referral process and ensure effective cost management.

2 Based on type, the professional referrals segment is the largest (in 2014) and the fastest-growing segment. Based on mode of delivery, the web-based solutions segment dominated the referral management market in However, cloud-based solutions will be the fastest-growing delivery mode. Among end users, the providers segment was the largest (in 2014) and is expected to be the fastest-growing (during 2014 to 2019). Based on region, North America is expected to grow at the highest CAGR during 2014 to The high growth of the North American region can be attributed to factors such as rising healthcare costs in the U.S., increasing government initiatives to incorporate IT solutions in healthcare, rising aging population and incidences of chronic diseases in the U.S., and increasing healthcare spending in Canada. Browse complete Report on: The companies in this market focus on growth strategies such as client acquisitions; agreements, partnerships, collaborations, and alliances; new product launches; and others (marketing and promotion, certification, and funding) to increase their customer base. The major players in the global referral management market include Allscripts Healthcare Solutions, Inc. (U.S.), Cerner Corporation (U.S.), McKesson Corporation (U.S.), ReferralMD (U.S.), Harris Corporation (U.S.), The Advisory Board Company (U.S.), ehealth Technologies (U.S), Eceptionist, Inc. (U.S.), Clarity Health (U.S.), and Kyruus, Inc. (U.S.) Reasons To Buy the Report: The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market shares. Firms purchasing the report could use any one or a combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market shares.

3 The report provides insights on the following pointers: 1. Market Penetration: Comprehensive information on product portfolios and services offered by the top 10 major players in the referral management market. The report analyzes referral management across regions. 2. Product Development/Innovation: Detailed insights on upcoming technologies, R&D activities, and new product launches in the referral management market. 3. Market Development: Comprehensive information about lucrative emerging markets. 4. Market Diversification: Extensive information about new products and services, untapped geographies, recent developments, and investments in the referral management market. 5. Competitive Assessment: In-depth assessment of strategies, products, and services of leading players in the referral management market. Table of Contents 1 Introduction Objectives Of The Study Market Definition Market Scope Markets Covered Year Considered For The Study Currency Limitations Stakeholders 18

4 2 Research Methodology Secondary And Primary Research Methodology Secondary Research Key Data From Secondary Sources Primary Research Key Data From Primary Sources Key Insights From Primary Sources Key Industry Insights Market Size Estimation Methodology Bottom-Up Approach Top-Down Approach Market Breakdown And Data Triangulation Assumptions 26 3 Executive Summary Introduction Market Dynamics Referral Management Market, By Type Referral Management Market, By Component 29

5 3.2.3 Referral Management, By Delivery Mode Referral Management Market, By End User Referral Management Market, By Region Market Share Competitive Landscape Key Players 33 4 Premium Insights Attractive Opportunities In The Referral Management Market Global Referral Management Market, By Type Referral Management Market, By End User And Region Referral Management Market- Segment By Type Regional Snapshot 37 5 Referral Management- Case Studies Introduction Boston Medical Center (Bmc) Deployed Harris Healthcare s Referral Solution Diagnostic Imaging Northwest (Dinw) Accelerated Patient Referrals By Deploying Clarity s Web-Based Referral Management Solutions St. Joseph Health System (Sjhs) Deployed Allscripts Care Management And Homecare Solutions 40

6 5.1.4 Liverpool Heart And Chest Hospital Nhs Foundation Trust (Lhch) Womens Hospital In Qatar Implemented New Referral System 41 6 Market Overview Introduction Market Segmentation Market Dynamics Drivers Increasing Government Initiatives To Incorporate It Solutions In Healthcare Automated Referral Processes Prevent Information Leaks Rise In Aging Population And Incidence Of Chronic Diseases Benefits Offered By Referral Management Shortage Of Nursing Staff & Doctors Restraints/Challenges Protection Of Patient Information Referral Management Solutions Fail To Reduce Outpatient Attendance Lack Of Skilled Healthcare It Professionals Opportunities Apac Region Offers Huge Market Potential Cloud-Based Models A Significant Growth Opportunity 51

7 7 Industry Trends End-User Affinity Analysis Assessment Parameters Direct Benefits Purchasing Power Infrastructure Capabilities Regulatory Impact End-User Affinity Assessment Force-Field Analysis Driving Forces Benefits To End Users Ease Of Use Restraining Forces Change Management Health Information Safety Concerns Force Field Analysis 55 8 Referral Management Market, By Type Introduction Self-Referral 60

8 8.4 Professional-Referral Third Party-Referral 63 9 Referral Management Market, By Component Introduction Software Standalone Software Integrated Software Services Consulting Services Implementation Services Training & Education Post-Sale & Maintenance Services Referral Management Market, By Mode Of Delivery Introduction Web-Based Delivery Mode Cloud-Based Delivery Mode On-Premise Delivery Mode 81

9 11 Referral Management Market, By End User Introduction Providers Payers Patients Others Referral Management Market, By Region Introduction North America U.S Referral Management Solutions Help In Curbing Healthcare Costs In The U.S Rising Prevalence Of Chronic Diseases In The U.S Increase In Aging Population In The U.S Affordable Care Act (Aca) Stimulating The U.S. Referral Management Market Conferences To Create Awareness About Referral Management In The U.S Canada Increasing Healthcare Spending In Canada Europe Increasing Aging Population Coupled With Rising Healthcare Costs In Europe 102

10 Growth In The Hcit Market In Europe Rising Adoption Of Ehrs In Europe To Trigger Demand For Referral Management Asia Rapidly Growing Healthcare Industry In India Increasing Investments In Healthcare Ict Sector In Japan Rest Of The World (Row) Increasing Number Of Hcit Programs And Rising Prevalence Of Chronic Diseases In Australia Growing Healthcare It Market In Latin America Competitive Landscape Market Share Analysis Introduction Allscripts Healthcare Solutions, Inc Cerner Corporation Competitive Situation And Trends Introduction Client Acquisitions New Product Launches Agreements, Partnerships, And Collaborations Acquisitions 121

11 Expansions Others Company Profiles Introduction Allscripts Healthcare Solutions, Inc Cerner Corporation Ehealth Technologies, Inc Kyruus, Inc Mckesson Corporation Referralmd The Advisory Board Company Clarity Health Service, Inc Harris Corporation Eceptionist, Inc. 145 *Details On Financials, Products & Services, Key Strategy, & Recent Developments Might Not Be Captured In Case Of Unlisted Companies. 15 Appendix Discussion Guide Company Developments ( ) 150

12 Cerner Corporation Harris Corporation Kyruus, Inc Introducing Rt: Real-Time Market Intelligence Available Customizations Related Reports 153 List Of Tables Table 1 Increasing Government Initiatives For Hcit Propelling Growth Of The Global Referral Management Market 48 Table 2 Privacy And Security Concerns Of Electronic Healthcare Records Restraining The Referral Management Solutions Market 50 Table 3 Emerging Markets Offer Huge Potential For Referral Management Solutions 51 Table 4 Parameter Weightage 53 Table 5 Referral Management Market Size, By Type, ($Million) 59 Table 6 Self-Referrals Market Size, By Region, ($Million) 60 Table 7 North America: Self-Referrals Market Size, By Country, ($Million) 61 Table 8 Professional Referrals Market Size, By Region, ($Million) 62 Table 9 North America: Professional Referrals Market Size, By Country, ($Million) 62 Table 10 Third-Party Referrals Market Size, By Region, ($Million) 64 Table 11 North America: Third-Party Referrals Market Size, By Country,

13 ($Million) 64 Table 12 Referral Management Market Size, By Component, ($Million) 66 Table 13 Referral Management Software Market Size, By Type, ($Million) 68 Table 14 Referral Management Software Market Size, By Region, ($Million) 69 Table 15 North America: Referral Management Software Market Size, By Region, ($Million) 69 Table 16 Referral Management Standalone Solutions Market Size, By Region, ($Million) 70 Table 17 North America: Referral Management Standalone Solutions Market Size, By Country, ($Million) 70 Table 18 Referral Management Integrated Solutions Market Size, By Region, ($Million) 71 Table 19 North America: Referral Management Integrated Solutions Market Size, By Country, ($Million) 71 Table 20 Referral Management Services Market Size, By Region, ($Million) 72 Table 21 North America: Referral Management Services Market Size, By Country, ($Million) 73 Table 22 Pros And Cons Of On-Premise Mode Of Delivery 76

14 Table 23 Pros And Cons Of Cloud-Based Mode Of Delivery 76 Table 24 Referral Management Market Size, By Mode Of Delivery, ($Million) 78 Table 25 Web-Based Delivery Mode Market Size, By Region, ($Million) 79 Table 26 North America: Web-Based Delivery Mode Market Size, By Country, ($Million) 79 Table 27 Cloud-Based Delivery Mode Market Size, By Region, ($Million) 80 Table 28 North America: Cloud-Based Delivery Mode Market Size, By Country, ($Million) 80 Table 29 On-Premise Delivery Mode Market Size, By Region, ($Million) 81 Table 30 North America: On-Premise Delivery Mode Market Size, By Country, ($Million) 82 Table 31 Referral Management End User Market Size, By Type, ($Million) 84 Table 32 Referral Management Market Size For Providers, By Region, ($Million) 85 Table 33 North America: Referral Management Market Size For Providers, By Country, ($Million) 86 Table 34 Referral Management Market Size For Payers, By Region, ($Million) 86 Table 35 North America: Referral Management Market Size For Payers,

15 By Country, ($Million) 87 Table 36 Referral Management Market Size For Patients, By Region, ($Million) 87 Table 37 North America: Referral Management Market Size For Patients, By Country, ($Million) 88 Table 38 Referral Management Market Size For Other End Users, By Region, ($Million) 88 Table 39 North America: Referral Management Market Size For Other End Users, By Country, ($Million) 89 Table 40 Referral Management Market Size, By Region, ($Million) 92 Table 41 North America: Referral Management Market Size, By Type, ($Million) 93 Table 42 North America: Referral Management Market Size, By Component, ($Million) 94 Table 43 North America: Referral Management Software Market Size, By Type, ($Million) 94 Table 44 North America: Referral Management Market Size, By Delivery Mode, ($Million) 94 Table 45 North America: Referral Management Market Size, By End User, ($Million) 95 Table 46 U.S.: Referral Management Market Size, By Type, ($Million) 97 Table 47 U.S.: Referral Management Market Size, By Component,

16 ($Million) 97 Table 48 U.S.: Referral Management Software Market Size, By Type, ($Million) 98 Table 49 U.S.: Referral Management Market Size, By Delivery Mode, ($Million) 98 Table 50 U.S.: Referral Management Market Size, By End User, ($Million) 98 Table 51 Canada: Referral Management Market Size, By Type, ($Million) 99 Table 52 Canada: Referral Management Market Size, By Component, ($Million) 100 Table 53 Canada: Referral Management Software Market Size, By Type, ($Million) 100 Table 54 Canada: Referral Management Market Size, By Delivery Mode, ($Million) 101 Table 55 Canada: Referral Management Market Size, By End User, ($Million) 101 Table 56 Europe: Referral Management Market Size, By Type, ($Million) 103 Table 57 Europe: Referral Management Market Size, By Component,

17 ($Million) 104 Table 58 Europe: Referral Management Software Market Size, By Type, ($Million) 104 Table 59 Europe: Referral Management Market Size, By Delivery Mode, ($Million) 105 Table 60 Europe: Referral Management Market Size, By End User, ($Million) 105 Table 61 Asia: Referral Management Market Size, By Type, ($Million) 107 Table 62 Asia: Referral Management Market Size, By Component, ($Million) 107 Table 63 Asia: Referral Management Software Market Size, By Type, ($Million) 108 Table 64 Asia: Referral Management Market Size, By Delivery Mode, ($Million) 108 Table 65 Asia: Referral Management Market Size, By End User, ($Million) 108 Table 66 Row: Referral Management Market Size, By Type, ($Million) 110 Table 67 Row: Referral Management Market Size, By Component, ($Million) 111 Table 68 Row: Referral Management Software Market Size, By Type,

18 ($Million) 111 Table 69 Row: Referral Management Market Size, By Delivery Mode, ($Million) 111 Table 70 Row: Referral Management Market Size, By End User, ($Million) 112 Table 71 Client Acquisitions, Table 72 New Product Launches, Table 73 Agreements, Partnerships, And Collaborations, Table 74 Acquisitions, Table 75 Expansions, Table 76 Other Strategies, List Of Figures Figure 1 Referral Management Market Segmentation 17 Figure 2 Global Referral Management Market: Research Methodology Steps 19 Figure 3 Sampling Frame: Primary Research 21 Figure 4 Break Down Of Primary Interviews: By Company Type, Designation, And Region 22 Figure 5 Market Size Estimation Methodology: Bottom-Up Approach 24 Figure 6 Market Size Estimation Methodology: Top-Down Approach 25 Figure 7 Market Research Design 25

19 Figure 8 Data Triangulation Methodology 26 Figure 9 Professional Referrals Segment To Grow At A Higher Rate In The Forcast Period 28 Figure 10 Software Segment Continues To Dominate The Referral Management Market 29 Figure 11 Web-Based Segment Accounted For The Largest Share In The Referral Management Market 30 Figure 12 Providers Segment To Grow At A Higher Pace In The Forecast Period Figure 13 Asia To Show The Highest Growth Rate 32 Figure 14 Attractive Markt Opportunities In Referral Management: 34 Figure 15 Professional Referrals To Witness Highest Grow Rate During The Forecast Period 35 Figure 16 North America Dominated The Referral Management Market In Figure 17 Professional-Referal Segment To Grow At The Fastest Rate Among The Top Three Segment In The Referral Management Markt, By Type 36 Figure 18 Asia To Witness Highest Growth Rate During The Forecast Period 37 Figure 19 Drivers, Restraints, & Opportunities 44 Figure 20 Medicare Ehr Incentive Timeline 45 Figure 21 Medicaid Hitech Incentive Timeline 45 Figure 22 Hitech E-Prescribe Bonus 45 Figure 23 Hitech Act - Subsidy Plan 46 Figure 24 Factors Affecting The Adoption Of Referral Management Solutions, By End User 54 Figure 25 The Adoption Of Referral Solutions Is Expected To Increase In The Future 56 Figure 26 Referral Management Process 58

20 Figure 27 The Professional Referrals Segment To Command The Largest Share In The Forcast Period 59 Figure 28 Professional Referrals To Witness The Highest Growth In North America 63 Figure 29 Software Segment Continues To Dominate The Referral Management Market 66 Figure 30 Referral Management Software Market, By Type 67 Figure 31 Integrated Software Segment To Grow At A Higher Pace In The Forecast Period 67 Figure 32 Software Market To Witness Highest Growth In North America 68 Figure 33 Deployment Of On-Premise, Web-Based, And Cloud-Based Solutions 77 Figure 34 Cloud-Based Mode Of Delivery Poised To Grow At The Highest Cagr 77 Figure 35 Providers End-User Segment Shows The Fastest Growth 84 Figure 36 Geographical Snapshot (2014): Rapid Growth Markets Are Emerging As New Hot Spots 91 Figure 37 North America Market Snaphot: Largest Segment In The Global Referral Management Market In Figure 38 Europe Market Snapshot: Europe Is The Second-Largest Segment Holding A Share Of 22% In The Global Referral Management Market 102 Figure 39 Asia Market Snapshot: Asia Is The Fastest-Growing Segment In The Global Referral Management Market 106 Figure 40 Row Market Snapshot: Referral Management Market In The Row Expected To Grow At A Cagr Of 14.3% In The Forecast Period Of 2014 To Figure 41 Market Share Analysis, By Key Player, Figure 42 Strategies Adopted By Key Players Over The Last Three Years 116

21 Figure 43 Battle For Market Share: Client Acquisitions Was The Key Strategy 117 Figure 44 The U.S. Is The Major Revenue Generating Market (~94% Of Total Revenue In 2014) For Top Players 124 Figure 45 Ehealth Technologies, Inc.: Company Snapshot 131 Figure 46 Kyruus, Inc.: Company Snapshot 133 Figure 47 Referralmd: Company Snapshot 137 Figure 48 Clarity Health Service, Inc.: Company Snapshot 140 Figure 49 Eceptionist, Inc.: Company Snapshot 145 Product Price : License Type Price PDF $ 4650 Multi User Licence $ 5650 Corporate Licence $ 7150 Enterprise Wide Licence $ 9000

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