Analysis of the Latin American Information Technology (IT) Infrastructure Outsourcing Services Market Maturity of the Latin American Market Drives

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1 Analysis of the Latin American Information Technology (IT) Infrastructure Outsourcing Services Market Maturity of the Latin American Market Drives New Investments in Outsourcing September 2014

2 Contents Section Slide Number Executive Summary 4 Market Overview 9 IT Infrastructure Outsourcing Services Market - Drivers and Restraints 13 Forecasts and Trends 21 Market Share and Competitive Analysis 37 The Last Word 40 Appendix 43 2

3 Research Team Lead Analyst Mauricio Chede Research Analyst ICT Contributing Analyst Bruno Tasco Senior Industry Analyst ICT Strategic Review Committee Leader Jose Roberto Mavignier Business Unit Leader ICT NE2B-72 3

4 Executive Summary Return to contents 4

5 Key Findings The study comprises the following countries Argentina, Brazil, Chile, Colombia, Mexico, and Peru. The IT infrastructure outsourcing services market in Latin America is becoming more mature each day. Companies are understanding the benefits of outsourcing, focusing on the core business, reducing costs, followed by the strategy of turning capital expenditure (CAPEX) into operational expenditure (OPEX), where instead of investing money in expanding capacity, it is turned into monthly-payment services. The Latin American market garnered $3,031.7 million in 2013, and is expected to reach $5,216.8 million by Brazil represents 55.2% of the total market, Mexico 21.0%, Chile 7.3%, Colombia 7.0%, Argentina 6.6%, and Peru 2.9% in The market in Brazil has seen a considerable number of mergers and acquisitions. Furthermore, private equity funds have been buying participation in datacenter companies. Peru has been receiving investments mainly from foreign companies starting datacenter operations in the country. Interviews with market executives revealed that Chile, Colombia, and Peru are the most mature countries in terms of adoption of outsourcing services. 5

6 Key Findings (continued) The Argentinian economy is not very stable at the moment and the government has very protectionist laws. Moreover, due to currency problems it is expensive to import equipment, as well as government has bureaucratized imports, which has impacted growth on this traditional regional market. In the Latin American consolidated landscape, dedicated hosting was the most demanded service in 2013, with a 42.6% share, followed by disaster recovery with 25.0%, storage with 22.0%, and colocation with 10.4%. In the Latin American landscape, verticals such as banking and finance, government, IT and telecom, and manufacturing are the highest outsourcers. Although these verticals are ahead in the share of outsourcing, others such as retail, healthcare, and education are also increasingly resorting to outsourcing. 6

7 Market Engineering Measurements IT Infrastructure Outsourcing Services Market: Market Engineering Measurements, Latin America, 2013 Market Stage Market Revenue Market Size for Last Year of Study Period Mature $3.03 B $5.21 B (2013) (2019) Compound Annual Growth Rate Customer Price Sensitivity Degree of Technical Change 9.5% 7 5 (CAGR, ) (scale:1 [low] to 10 [high]) (scale:1 [low] to 10 [high]) Decreasing Stable Increasing For a tabular version, click here. Note: All figures are rounded. The base year is

8 CEO s Perspective 1 Outsourcing services demand have been increasing, as enterprises turn to third parties to manage their information The market is demanding more value added services, although there is still demand for basic services in Latin America. Cloud will become an important driver for datacenter services; storage and disaster recovery will be more common offerings in the cloud. The next generation of datacenters in the region will be tier III, in order to meet increasing customer requirements. 5 The Latin American market is concentrated; however, strong competition and new market participants will change this in the future. 8

9 Market Overview Return to contents 9

10 Market Definitions The economies in Latin American countries present different levels of growth. Some countries such as Peru, Colombia, and Chile present a growth of more than 4% in their GDPs and Argentina, Brazil, and Mexico present a more moderate growth. IT services have been presenting a growth, as companies are understanding that IT can bring higher levels of productivity and they can focus on their core business by outsourcing what is not their core. This is the strategy of turning CAPEX into OPEX. Latin American countries also have been increasing their connectivity, which is also a driver for datacenter services and, especially, for cloud computing, where connectivity is crucial for accessing information. There are still some concerns among companies about outsourcing their information, but the market is much more developed than before for this type of service, especially with the growth of other datacenters services such as cloud computing that are causing a big revolution in the Latin American market. The market is demanding more value added services such as dedicated hosting, storage due to the increase of the data being generated, and disaster recovery due to contingency. The rise in demand is because companies are aware of the importance of these service for their data and applications. 10

11 Market Definitions (continued) Although the colocation market has been losing participation, there is still a demand for this type of service, especially in Brazil, where there are companies focusing on providing colocation. This service can be a driver for the adoption of cloud computing. Companies that offer this business model provide space for their clients inside the datacenter for racks, energy, and connectivity. Chief information officers (CIOs) face numerous challenges such as managing a bring-your-owndevice (BYOD) policy, ensuring network security, managing big data, creating a cloud strategy, and keeping up with the perpetually changing needs of the modern worker. With these increasing needs, CIOs are realigning their roles by availing the services of outsourcing companies and outsourcing what is not their core business. Energy and connectivity are crucial for datacenters, but some Latin American countries such as Chile have been suffering from energy transition and generation and some such as Argentina with poor connectivity. These are two vital things for outsourcing services, and a lack of these might be jeopardizing the company s information access. 11

12 Percent Revenue by Service Type Key Takeaway: Although there is still space for solutions such as colocation, the Latin American market is demanding more value added services. IT Infrastructure Outsourcing Services Market: Percent Revenue Forecast by Service Type, Latin America*, 2013 Colocation 10,4% Storage 22,0% Dedicated Hosting 42,6% Disaster Recovery 25,0% *Latin America is composed of Argentina, Brazil, Chile, Colombia, Mexico, and Peru Note: All figures are rounded. The base year is

13 Revenue ($ Million) Growth Rate (%) Revenue Forecast Key Takeaway: The CAGR of 9.5% from 2013 to 2019, indicates that the outsourcing market is in a growing stage, and still has a lot of scope for demand to grow over the next years. IT Infrastructure Outsourcing Services Market: Revenue Forecast, Latin America*, Revenue CAGR, = 9.5% U$ 5.21 B U$ 3.03 B Year 0 *Latin America as far as this study is concerned, is composed of: Argentina, Brazil, Chile, Colombia, Mexico, and Peru Note: All figures are rounded. The base year is

14 Drivers and Restraints IT Infrastructure Outsourcing Services Market Return to contents 14

15 Market Drivers IT Infrastructure Outsourcing Services Market: Key Market Drivers, Latin America, Drivers 1 2 Years 3 4 Years 5 6 Years Maturity of the Latin American countries in buying datacenter services H H H Cost reduction and focus on core business H H H High prices of energy and lack of high quality connectivity H H M IT complexity and new business models M H H Increasing generation of data M M H Growth of cloud computing services M M H Impact Ratings: H = High, M = Medium, L = Low 15

16 Drivers Explained Maturity of the Latin American Countries in Buying Datacenter Services The Latin American market has become more mature in terms of buying datacenter services. Companies of different sizes and verticals are now better understanding the benefits of this business model and are increasingly trusting service providers` capabilities to guarantee availability and service level agreements (SLAs). Cost Reduction and Focus on Core Business Due to the dynamic nature of the market, companies must constantly update and be ready to respond quickly to demand changes, competitor changes, or even regulatory changes. For this to happen, companies have sought service providers to outsource infrastructure management and monitor control. Thus, IT executives take on a more strategic role within the company, assisting in the organization and optimization of business processes, with lesser focus on operational work. 16

17 Drivers Explained (continued) High Prices of Energy and Lack of High Quality Connectivity Lack of and high prices of energy and connectivity continue to be the major costs of companies that keep information internally, whereas, companies that outsource don`t need to worry about these two issues. Some Latin American countries have been suffering from energy transition problems and poor connectivity. Energy and connectivity are two vital things for outsourcing services, a lack of which might jeopardize companies access to their information. Therefore, outsourcing is a good alternative to overcome these issues. IT Complexity and New Business Models As new trends such as big data, cloud computing, and mobility are emerging in the market, it is becoming harder and more complex to manage this new information. Therefore, companies tend to outsource to keep focusing on their core business. 17

18 Drivers Explained (continued) Increasing Generation of Data With the rapid increase in creation and analysis of internal and external data by companies, Big Data is becoming an everyday part of companies. Therefore, there is a need to store this information easily, while having easy access to it. For this, outsourcing services such as cloud and storage can be the best solutions. Growth of Cloud Computing Services Companies are adopting the cloud computing model, to increase productivity, reduce costs, and change investments from CAPEX to OPEX. Cloud computing also gives them the option the increase or decrease outsourced services and have access to information anywhere at anytime. 18

19 Market Restraints IT Infrastructure Outsourcing Services Market: Key Market Restraints, Latin America, Restraints 1 2 Years 3 4 Years 5 6 Years Lack of, shortage of, or high cost of qualified workforce H H M Vertical and country restrictions H M M Cultural Barriers M L L Impact Ratings: H = High, M = Medium, L = Low 19

20 Restraints Explained Lack of, Shortage of, or High Cost of Qualified Workforce The Latin American landscape suffers from labor force problems. There is a lack of qualified IT labor force compared to developed countries such as the United States (US) and Europe. The churn is also elevated and salaries are high, largely due to the high taxes that companies need to pay to have employees, especially in Brazil. Vertical and Country Restrictions For some verticals, such as government, information is the main market asset. As a result, some companies prefer to keep the infrastructure and managerial operations internal so that monitoring is easier. This is usually due to the fear of theft or loss of information. In Colombia, for example, the law number 1581 is responsible for defining norms of protection of personal data. Similarly, Brazil has the Marco Civil. 20

21 Restraints Explained (continued) Cultural Barriers Infrastructure outsourcing refers to loss of control for some IT executives. The fact is that the management and monitoring of infrastructure under the responsibility of another company can generate mistrust, especially in a market such as Brazil, which has a cultural characteristic of centralized control. Moreover, a vast majority of IT executives would have managed infrastructure and, once outsourcing is done, they would need to take a more strategic role within the company. 21

22 The Last Word Return to contents 22

23 The Last Word Predictions 1 The necessity to focus on the core business, cost reduction and new technologies such as BYOD, Big Data, and cloud will have a big impact on datacenter outsourcing market. 2 Services such as storage and disaster recovery will be on offer in the cloud. 3 Software defined datacenter (SDDC) platforms virtualize multiple datacenter components, and manage them as a cohesive unit. 23

24 Legal Disclaimer Frost & Sullivan is not responsible for any incorrect information supplied to us by manufacturers or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Our customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for customers internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the permission of the publisher. For information regarding permission, write to: Frost & Sullivan 331 E. Evelyn Ave. Suite 100 Mountain View, CA Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan. 24

25 Appendix Return to contents 25

26 Market Engineering Methodology One of Frost & Sullivan s core deliverables is its Market Engineering studies. They are based on our proprietary Market Engineering Methodology. This approach, developed across the 50 years of experience assessing global markets, applies engineering rigor to the often nebulous art of market forecasting and interpretation. A detailed description of the methodology can be found here. 26

27 Learn More Next Steps Talk to an analyst Take our DNA Survey Arrange a Growth Workshop Explore the Growth Excellence Matrix

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