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1 Claranet services services Managed hosting delivering your applications anywhere, 24x7 Ensuring the right experience, security and availability For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our hosting services : Call us : us :

2 Claranet services About Claranet Claranet is Western Europe s largest independent managed service provider offering businesses integrated hosting, networks and communications services. Over 4,500 businesses trust Claranet to deliver their applications and websites 24x7. Founded in 1996, Claranet has continued to evolve from a strong base as an innovative network services company into a leading hosting provider positioned as a leader in the Gartner Magic Quadrant for European Managed. We leverage our partnerships with the world s largest technology vendors to create services that meet your needs now and in the future. By continually investing in the technology platforms and local expertise that you require we can help you get ahead. With over 750 employees, across six countries (UK, France, Germany, Portugal, the Netherlands, and Spain) our mission is to build trusted customer relationships for the long-term, helping you to focus your resources on innovation and creating value for your business. We take the time to really understand your business and create tailored, flexible solutions which transform the complex challenges you face into opportunities. Managed hosting Virtual Data Centre Colocation Networks Managed networks Connectivity Mobile broadband Communications Collaboration Telephony Our customers Quick facts 130m annual revenue Over 4,500 business customers Operations in six European countries Network services leader since 1996 Circa 750 staff in 16 offices 20 data centres Positioned as a leader in the Gartner Magic Quadrant for European Managed

3 excellence you can rely on The ability to deliver applications effectively is a cornerstone of the successful business, so the demands placed on IT professionals are huge, and growing. Business stakeholders demand enterprise-grade solutions on decreasing or flat budgets, while service disruption is not tolerated. Users demand faster and more flexible IT, but IT teams struggle to commit time to important and strategic projects because of the overhead of low-level infrastructure management. Transform your ability to deliver Claranet builds managed hosting solutions which reflect the needs of your business now and in the future. We are experts in delivering managed infrastructure and applications together. Traditionally each component in a hosting solution was considered in isolation. In today s economy, these components are becoming increasingly obscure and stakeholders really care about application outcomes. Leverage our process expertise Claranet designs, builds, manages and evolves your hosting solution in partnership with your business helping you create a roadmap for the future. We support you at every step of the journey with dedicated teams, robust processes, industry accreditations and innovative portal technology. Our people build effective partnerships providing the level of technology management that best suits your needs. Benefit from a proven approach Claranet is recognised as a leader in the 2013 Gartner Magic Quadrant for European Managed, based on our completeness of vision and our ability to execute One vision: seamless integration of hosting, network and communication services Multiple award-winning hosting services Delivering the business outcomes you need Staff are freed up to focus on the tasks that matter most to your users Your services are managed by VMware and Microsoft certified experts at a fraction of the cost and hassle of in-house management Your business benefits from our on-going commitment to technological innovation In a volatile business climate Claranet provides shelter against unpredictable cost, technical risk and financial exposure Strong SLAs guarantee availability Safe and secure hosting delivery based on ITIL v3 and PCI DSS compliance

4 Claranet services Our process Claranet designs, builds, manages and evolves your services in CUSTOMER partnership CUSTOMER with your business helping you achieve your desired business outcomes today and in the future. We combine the insight we gain from our customers with the knowledge of our own subject matter experts to design solutions tailored to your needs. We continually work to improve everything we do. Design We take the time to listen and understand your business along with your EXPERIENCE personal EXPERIENCE and IT objectives. By understanding your challenges we can work with you to design a tailored service to meet your needs. By using common service ingredients and proven processes we speed up deployment times while maintaining quality. Build Once your solution has been designed, our Service Delivery team EXPERIENCE will EXPERIENCE take over, to manage the implementation and delivery process working closely with your internal teams. We take pride in ensuring your solution is delivered correctly and to the agreed schedule. Manage Your business is managed by our Service Operations team who provide a proactive, ITIL aligned, service around the clock. You receive a single point-of-contact, providing fast response and clearly defined ownership. A technical expert is always on-hand should any issues arise. Evolve Circumstances and objectives change. Our teams understand your business and new technologies, and are available to work with you on your strategic planning and roadmap development. We aim to continuously improve your services. Claranet understands just how important IT is to our customers businesses. We take the trust that our customers place in us very seriously and are completely focused on ensuring that all elements of the services we provide continually reflect this understanding. Wiebe Nauta - Operations Director, Claranet UK Expertise you can trust Solution Design Service Delivery Service Operations Service Management Service Quality Security & Compliance Vendor Management

5 Your mission critical web applications Claranet can design, build and manage the whole technology stack up to databases and web servers for your development, staging and production environment, offering SLAs at a solution level. Get the flexibility and control you need. Free your developers to concentrate on releasing code faster with reduced risk while you focus on high value projects. Supporting you from dev to live Development Give developers the flexibility they need while you keep control of costs and security. Empower them to self-serve and spin-up new virtual machines as required. Staging/UAT Upload new code, database content and install programs without the overhead of keeping the operating system healthy or managing low-level IT infrastructure. Test code on the same specification platform as the live environment. Production/Live Claranet s process expertise ensures the uptime and successful running of your application, including change management. If there is an application that we are not familiar with, our engineers will undergo intensive sessions with your developers and thoroughly log the application s details in a run book. Connect Distribution The Connect Distribution group specialises in component and accessory distribution for both white and brown goods handling over 1.4 million product lines, with a database of over 16,000 active customers. The managed application hosting is giving us unparalleled uptime and flexible capacity management, setting us free to focus on our financial targets. Andrew Button Systems Designer at Connect Distribution Channel 5 Claranet fully repaid our trust in them: they delivered on the guarantees they promised in their service level agreement by providing an affordable, scalable and ultra-reliable hosting and management service for the two apps, both of which are crucial to our digital strategy for Big Brother. Paul Thornton-Jones Head of Digital Media at Channel 5

6 Claranet services Your business applications We know that ensuring the right experience, availability and security of the applications that your people rely on day-in-day-out, is critically important to you. That s why, month-in-monthout, IT teams in the UK are extending their capability and using our application platform expertise to get the service they need and get ahead. We design, build and manage the application platform, so you don t have to Our team of expert Solution Architects work with you to create the right hosting solution for your business application, considering your requirements now and in the future. We apply the experience gained from delivering thousands of application hosting projects each year for our customers to your specific project. Speed up your delivery times, eliminate spikes in capital expenditure and reduce risks. Benefit from our close technical partnership with application vendors such as Microsoft. We utilise standard proven building blocks to accelerate deployment. As hosting and network experts we offer you the option of a combined service that means you can avoid the finger pointing that is inherent in using separate hosting and wide area network providers. WPA - CASE STUDY Claranet hosts and manages WPA s customer-facing informational and e-commerce website; its internal accounting and business systems, which are used from many locations around the globe; and its company-wide Microsoft Exchange platform. The hosting service is complemented by an integrated highly-resilient MPLS network, incorporating IPSec VPN connectivity between UK locations and India.

7 Secure application delivery to any device Claranet provides a platform for the secure delivery of applications to any end-user device regardless of location. Utilising the latest technologies from Microsoft and Citrix, our hosted desktop services provide significant efficiencies and productivity gains, while reducing the burden of hardware management and security on internal IT teams. Whether your goal is to reduce PC refresh costs, support a BYOD programme, improve business continuity provisions or manage remote workers more effectively we can tailor a solution for your needs. Benefit from our economies-of-scale and expertise, without the need to commit to a CapEx model. Leverage our investments to get ahead We are continually working with the world s largest technology vendors and investing in the best technologies, skills and accreditations to support your needs now and in the future. Industry leading monitoring and reporting Our stringent Service Level Agreements are supported by our advanced monitoring platforms. Monitoring and reporting is configured by our team of experts and watched 24 hours a day, 365 days a year to ensure that any events are dealt with promptly. This helps to ensure that any potential problems are noticed before they become service affecting. Our accreditations ITIL v3 ISO 9001 ISO ISO PCI DSS Security and compliance you can rely on Claranet has a reputation for technical innovation and excellence. Our expertise and knowledge is built not only on the skills of our people, but also on the highest industry standards and investments in leading service platforms such as ServiceNow. You can be assured that our practices, processes and competencies meet all the key industry accreditations from PCI DSS certification through to ITIL and that you will receive the highest quality of service for your business requirements.

8 For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our hosting services : Call us : us :

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