AdvancedHosting SM Solutions from SunGard Availability Services

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1 AdvancedHosting SM Solutions from SunGard Availability Services A SINGLE POINT OF CONTACT A COMPLETE MANAGED SERVICES SOLUTION

2 Higher levels of availability Continuous investment in people, technology and infrastructure more than 35 Managed Services data centers in North America and Europe 25,000 miles of dedicated global network backbone Operational excellence and alignment with ITIL-driven standards 2

3 LEVERAGE OUR RESOURCES TO YOUR ADVANTAGE Your IT infrastructure is the backbone of your business. But managing and maintaining multiple mission-critical systems and applications from Web 2.0 and to Software-as-a-Service and internal applications can strain your resources and get in the way of executing your business and IT strategy. Meanwhile, finding and retaining the right people is a growing challenge. CASE IN POINT Managed hosting solutions for a growing business This healthcare company came to SunGard as a start-up, in search of a vendor that could seamlessly scale their IT infrastructure as they grew, while also accommodating future data center capacity needs. SunGard s buy-as-you-grow Enterprise Managed Services utility model delivered this flexibility, while removing the need for up-front capital expenses. We also provided infrastructure expertise and availability Service Level Agreements (SLA) to help ensure that the company s employees in the field had reliable, immediate access to medical databases. As a result, the customer was able to focus their resources on growth and their core business mission: the successful rollout of a healthcare service. If you re looking for an easier and more cost-effective solution, add SunGard to your team. SunGard s AdvancedHosting SM portfolio encompasses a comprehensive range of managed solutions that are flexible and scalable to meet your evolving needs. Whether you entrust us to manage the infrastructure that supports a single application or all of your data center operations, you can count on optimal security, redundancy and cost-effective expansion capabilities as your IT requirements grow. With SunGard you can count on: Higher levels of availability Integration with best-in-class recovery, consulting services and continuity management software solutions Operational excellence and alignment with ITIL-driven standards Local access to global capabilities: more than 35 Managed Services data centers in North America and Europe and 25,000 miles of dedicated global network backbone Service scalability and flexibility By using our AdvancedHosting services you ll also benefit from: Multi-platform support, including virtualized systems 100% power SLA SAS 70 Type II, ISO and PCI DSS-certified facilities and processes Cost savings affordable access to secure, highly reliable infrastructure as well as enterprise-class skills Our continued investment in people, technology and infrastructure. More than $250 million was invested over the past year with more planned in the coming years Integrated customer support through our Service Desk and Monitoring Services operations team 3 3

4 What sets SunGard solutions apart? You probably know us from the reputation we ve earned as the leader in disaster recovery: a 30-year, 100% success track record. We re proud of our legacy. But we re much more than just the recovery experts. Over the last ten years, we ve maintained a distinct focus on managing production environments. In a 24/7 economy, you need to know that your critical infrastructure is always on, keeping your business in business. SunGard s AdvancedHosting solutions can help. Today, we support more than 3,600 managed services customers worldwide. We provide our small customers with cost-effective solutions that scale seamlessly as they grow, as well as tools, technology and best-in-class support. We help our medium and enterprise customers manage their applications more efficiently, with infrastructure management and integrated, multi data center solutions that include fail-over options for increased resiliency. A Proven Hosted Services Environment for Web 2.0 and SaaS Business Models After experiencing several outages with a previous hosting provider, this social business software market leader decided to entrust their hosting and facility management to an established expert. They chose SunGard s Enterprise Managed Services based on our operational excellence, our ability to meet service level agreements and our scalable, secure environment. With our cost-effective, fully managed services solution, the client was free to focus their internal IT resources on supporting the explosive growth of their enterprise software suite. CASE IN POINT SM SUNGARD ADVANCEDHOSTING Enterprise Managed Services Fully managed hosting solutions To improve IT operations and explore ways to innovate and grow while reducing costs, you need a pragmatic approach to internal and external resource evaluation. Trying to handle it all on your own comes at a significant cost in expenses, time and effort that could be more strategically spent. SunGard s Enterprise Managed Services offer fully managed, end-to-end infrastructure solutions. Purchase what you need, when you need it, at a predictable cost. There s no up front investment in tools or technologies to deploy, monitor or support your mission critical infrastructure. We provide skilled personnel, 24/7 support and as much space and power as you need. This utility-like model also makes it easy to plan for future capacity as you expand your physical and virtualized environments. Our Enterprised Managed Services include: Server Management Services Proactive administration, management, monitoring, reporting and support for the following operating systems: AIX, OS/400, HP-UX, Linux (Red Hat ),Microsoft Windows, VMware (ESX) and Solaris. Storage Services Data Backup Services and SAN services, to support primary storage and information backup as well as data protection and compliance requirements. Server Replication Services Server Replication and Virtual Server Replication for critical applications that need to be up and running all the time. Includes activation, management, monitoring and problemresolution, as well as managed fail-over and fail-back. Security Services Monitoring, management and support, and 24/7 access to our certified technical, engineering and security specialists. Network Services Proven and reliable network connectivity (WAN, LAN and Internet) throughout your enterprise, with redundant and secure infrastructure solutions engineered for uninterrupted performance. Monitoring Services Notification of performance issues and proactive testing of web sites, applications and appliances, from our IT experts working around the clock. 4

5 Application Services Ensure maximum reliability for your critical applications and IT infrastructure with SunGard Application Services. We ll provide ongoing administration, proactive monitoring and maintenance, and immediate support when problems occur so you can minimize downtime. We ll also ensure that your applications are deployed correctly right from the start to prevent issues down the road. SunGard Application Services include Managed SAP and Oracle E-Business Suite Services, Managed Database Services for Microsoft SQL and Oracle, Managed Citrix Services and Managed Microsoft Exchange. Recovery Services for Managed Services Ensure resiliency in case of hardware failure and other types of malfunctions that cause outages. Our Recovery Services for Managed Services include restoration of all servers, applications, network and security devices in your SunGard contract. Remote Managed IT Services Have our services delivered remotely to your facility or a location of your choice. SunGard Colocation and Managed Colocation Availability, redefined There s no room for compromise when it comes to keeping your mission-critical applications and data safe and readily available. But building a truly enterprise-class IT environment requires formidable amounts of time, money, infrastructure and expertise. Today, data centers can cost as much as $1,800 a square foot to build, 1 while high-density racks can cost as much as $5,000 per square foot for the necessary air conditioning, power supply, power conditioning and other equipment. 2 SunGard offers a more cost-effective solution comprehensive colocation and managed colocation services that include: On-demand access to our robust, redundant and highly available facilities Multi-vendor internet transit connectivity options Real-time network monitoring and management On-demand visibility into your environment through our Managed Services Portal 24/7 device monitoring Operational support from some of the top IT professionals in the industry Access to enterprise-class skills in operating system management, storage, monitoring and security 1 San Francisco Business Journal, February Dell, February 2007 CASE IN POINT A more comprehensive one-vendor solution at a lower monthly cost A leading supplier of business and financial data was using three different vendors for basic colocation and cold site (recovery space), testing not included. SunGard determined that the firm had, in fact, purchased too much space for what they really needed, without achieving any improvement in availability levels. We right-sized the solution to offer Managed Colocation including Monitoring, Management and Firewall services, and also included Full System Restoration, providing restoration support at time of test and time of disaster all at a lower total cost than the customer's previous solutions. 5 5

6 Our consultants will put expert insights and capabilities to work for your organization whether it s helping you understand your current capabilities, moving or consolidating your data centers, guiding the design of a best-practice security policy or delivering a security service. SUNGARD CONSULTING SERVICES We ll take you where you need to go Data Center and IT Services: Our consultants can help you transform your data center operations, better align IT infrastructure with business drivers and reduce capital and operational expenses for a more efficient infrastructure. Storage Optimization: Our consultants will help you improve operational efficiency using a five-step program that pinpoints and optimizes actual storage capacity, allocation and use all with a focus on resilience. To read more about our Information Availability Solutions, including Virtualization and Cloud offerings, as well as our approach to Sustainability and Green IT, call to speak with a SunGard representative, or visit Security Services: We provide a full range of services to help protect your critical data and systems, including PCI Cardholder Assessment, IT Security Policy Development, IT Security Enterprise Assessment Identity and Access Management. A Singular Solution: SunGard With our resilient infrastructure and deep information availability expertise, SunGard is uniquely positioned to help you do more with less. No matter what your needs, we can help you create a more efficient IT environment, freeing up dollars and hours that can be reinvested in your business. And as your needs change, we ll be right there with you. 680 E. Swedesford Road, Wayne, PA SunGard Availability Services LP. All rights reserved. SG-BRO

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