Your Infrastructure. Our Responsibility.

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1 Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology, and hospitality industries. However, that is not what that makes it the reckoning force in the IT industry. It s powerful brands, professionals with multi-lingual capabilities, technological expertise, and unwavering commitment that have helped SRM Group tohave long-standing and vibrant partnerships with over 100 companies across the globe. SRM group truly understands its social responsibilities and therefore has established strong alliances to facilitate joint research and collaborative programs and constituted an international advisory board with members from international universities and trans-national conglomerates. SRM Technologies, a part of the renowned SRM Group, is a leading, global provider of IT outsourcing services specializing in product engineering, application software development, enterprise applications & transformation, independent testing, infrastructure management and technology consulting services. It has now grown to over 470 professionals with Global Headquarters in Chennai, R&D center in Bangalore and Regional Headquarters and proximity centers in the United States, UK, and Japan. SRM Technologies is an ISO 9001 and SEI CMMI Level 3 Certified company. IT IT Infra Services The backbone of your Enterprise o Value we add Why settle for 180 when we have 360 o Business Continuity SRM ensures that your business never stops Make sure your IT infrastructure is prepared for any disruption with world class revoery mechanism Managed Services Our experts monitor, you relax We have experts to efficiently manage & monitor your servers, desktops, network, data storage & security and messaging & collaboration services IT as a Service Your focus on running your business while we plan, build & manage your IT infrastructure Our consulting services assist any enterprise in planning, building, managing its activity in the cloud IT Help Desk & Support Experience happy and satisfied customers Our technical sound IT support team uses state-of-the-art tools and techniques to ensure technical issues are closed to customers' satisfaction Cloud Computing SRM provides services with an aim to help clients identify the cloud service options that are relevant to its need, help migrate them from existing setup to private cloud computing delivery models and offer true enterprise class service over cloud delivery platforms to meet business needs. Strategize Design & Implement Migrate Manage Virtualization As IT organizations look for more ways to reduce costs and increase the agility of their infrastructure. However, virtual environments also can present management challenges. This evolution has involved a shift in thinking away from making a business case for virtualization services and toward how to do it safely Your Infrastructure. Our Responsibility. Japan USA UK India Middle East Tokyo Fukuoka Hamilton, NJ Santa Clara, CA Long Island, NY London Chennai Pune Bangalore Saudi Arabia For more information write to If you would like to contact a customer manager, visit our worldwide page at: Effective. Efficient. Engineered Solutions.

2 There can be no business without infrastructure as it is the key to its success. Without proper infrastructure, no application would run and no calls can be made. At SRM, we understand the necessity of making your critical IT infrastructure available for business in real time and all the time. Therefore we make sure that the services operate in a secure environment and are updated efficiently and effectively to meet the changing business requirements. With SRM s extensive and truly global delivery network, we ensure the delivery of advanced, real-time, 24x7x365, resilient, secure and mobile infrastructure services to clients across various industries around the world. Why SRM? «SRM is vendor agnostic and delivers 65% of the desktop support remotely «Dedicated teams at key locations across the globe «Clients have an option to procure assets & spares under direct contract or through SRM. «SRM provides End-to-End Desktop & Network Life Cycle services «Reduce desk-side support costs by % over the contract period «Focused team for asset procurement, contract negotiations, vendor management and spares management «Improve mix of remote and onsite support and reduce desk-side visits by 20-30% through IT helpdesk & Technical Support Client Onsite Services: Our Global client Onsite services thrives upon in-house expertise and experts as well as a strong partner ecosystem, which enables us to leverage global sourcing to render remote and onsite support and improve the ratio of remote vs. onsite and provide consistent high-touch, high quality services. Following are SRM s Field Support services capabilities: Hardware maintenance for a wide variety of equipment «Network devices «Computer Peripherals including Printers «Servers and storage systems «Desktops and laptops Services «Extended support options «Deployment and project management «Remote deployment methodologies «Desktop build and test staging (Network) Software Support Applications Middleware OS Virtualization Database Storage Servers Network NOC Infrastructure Compliance Security Operations Monitoring People Process Technology CUSTOMER PORTAL «Tier 1 client unique(bespoke) applications «Tier 1& 2 commercial off-the-shelf software support (Microsoft, Linux, Unix, Cisco) «Specialized software support for server OS environments Flexible options «2 hour, 4 hour, 8 hour, or Next Business Day (NBD) resolution times «5x8, 5x12, 7x12 or 7x24 support coverage «Dedicated or dispatched staffing models, depending on requirements RIMM Offerings: SRM provides management, monitoring, security, and compliance services for your network, servers, storage, OS, application infrastructure, and custom applications. We can staff and operate your service desk, problem management, change management, patch management, and incident management.

3 Effective. Efficient. Engineered Solutions. Servers & Databases SRM s Servers and Database practice focuses on building expertise that addresses the entire systems needs of an enterprise, i.e. design, deployment & migration and optimization. It helps customers consolidate and optimize the server infrastructure by centralizing business- critical applications and servers. Similarly database management solutions help you continuously monitor, manage and ensure optimal performance of the database environment and function as an extended arm of your organization Server optimize your server infrastructure by centralizing business. Services are designed to address an enterprise's entire server platform needs from design, deployment and migration to optimization. Our services ensure better server utilization rates, improved system a v a i l a b i l i t y a n d i n c r e a s e d performance. Sybase. Databases SRM s Database Services ensure 24x7 availability and performance of your business critical databases. Our experts continuously monitor, manage and ensure optimal performance of the database environment and function as an extended arm of your organization.

4 Effective. Efficient. Engineered Solutions. Data & Information SRM's Data and Information practice is focused on building consulting and management expertise that allow 24x7 access to your data, improve performance and operational flexibility with minimal business disruption. Efficient storage management, archival management and back up management are crucial to help you manage evolving mission critical environments. We have built an expertise across leading operating systems, network devices, messaging and collaboration environments, web and web application servers, databases, security devices, besides Backup and Storage devices. Storage Data Storage Solutions & Backup Services We provide a comprehensive suite of remote storage management services, ensuring an enterprise's businesses run efficiently while you are confident that your data is safeguarded and secure. SRM s Remote Storage Services will help extract the best out of your data storage infrastructure by aligning capacities and performance demands with important business continuity parameters like availability and compliance in a cost-effective manner. èstorage System Monitoring & èavailability Performance of the SAN/NAS èfabric èstorage Array èbackup èstorage LAN Configuration & Zoning Incident Problem Change Configuration Service Level Vendor & 3rd party Supplier Coordination Managed Backup Services Enterprises need a robust backup management service that enables reduction in risk exposure and adheres to stringent service levels while being a cost effective solution. Monitoring & Routine Tasks 24x7x365 remote backup management operations and monitoring Trouble Shooting and Permanent Remediation ITIL, Six Sigma based continual improvement Change Perform multiple task like change requests, configuration management, addition, removal or decommissioning of backup client server Administration Planning Maintain standardized document and SOPs Archival Archival Service Deliverables Include SRM offers e-discovery and Archival Support Service for Enterprise Vault customers through proactive monitoring 24 X 7, managing a healthy EV environment and search support for e-discovery. Microland helps enterprises in implementing and managing Enterprise Vault archival environment and e-discovery, delivered through remote operations. Discovery Accelerator Support Monitoring Incident and Problem Performance & Capacity «Cases «Analytics rules «Roles & permissions «Managing searches «Importing & exporting data «Availability of archival including services «Searches «Availability of storage capacity «Archival backup completion «Index status «System hardware usage of archival servers (CPU, Memory, Local Disk) «Tasks for archiving success/failure «Archival event logs «Troubleshooting and remediation of all related issues «Root cause analysis and prevention of incident recurrence «Archival storage forecasting «Performance tuning

5 Effective. Efficient. Engineered Solutions. End User Computing SRM s End User Service practice builds services that help organizations standardize processes and the end user environment by facilitating centralized Enterprise service desk, IT asset management, migration lifecycle services, Application packaging and remediation services, deployment & migration, desktop virtualization and Imaging services. Windows Migration Strategies Modernize Migrate SRM helps you unleash migration services strategy that not only allows a seamless migration but also creates an optimized virtual desktop and application environment thus making it true workplace of the future. Business Challenges IT Imperatives Diverse User Needs Application Compatibility Hardware Refresh Functionality Application Remediation Application Virtualization VDI Image Engineering Program Core Infra Validation End User Deployment Optimized Managed Desktops Our Offering includes Integrated help desk from Level 1 (Call logging) to Level 3 (System administration) Facilitating customer change request management, software license management, configuration management, availability management Handling incidents, problems, and service requests IT Service Desk We help you to realize a significant impact on your help desk productivity and end user efficiency. This is made possible by our proactive approach which addresses not only escalating issues, but also identifies and prevents recurring issues. In-house developed ITIL compliant helpdesk tool Desktop Our Desktop Services are designed to optimize your IT resource utilization and provide a standardized end-user environment. Services Professional/Project Services Platform Services Application Packaging and Core Build Services Our Service Offerings include Strategize Mobility Assessment Design & Implement/ Migrate ITIL, Six Sigma based continuous improvement Mobility We enable and manage mobility for the workforce of tomorrow by securing flow of information, simplifying enterprise mobile management and infrastructure and enabling mobile transactions across different business processes. Manage Mobility Infrastructure End User help Desk

6 Instant Messaging Effective. Efficient. Engineered Solutions. Messaging & Collaboration SRM's Messaging and Collaboration practice is dedicated to building messaging migration and messaging management services to ensure six sigma class messaging services availability, standardized messaging infrastructure globally and zero data loss transitions. Messaging Messaging Services helps organizations ensure that work effectiveness continues grow despite increasing growth in volumes through a standardized global messaging operation service with zero data and productivity loss. It allows end-to-end ownership of operations management of the messaging landscape. User Admin & Help desk LINES OF BUSINESS Monitoring & ToolsApplication Mobility Support High Available & DR Backup Messaging Storage Archival & e-discovery Security UC Integration Server Messaging Migration We offer end to end services in the messaging migration domain which includes - migration assessments, design, deployments and user migrations. We ensure that your messaging infrastructure rests on a robust architecture and deployments & migrations have zero disruptions within the organization. Migration Assessments Messaging Architecture Design Deployments and Migrations Technology expertise Lotus

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