Gain Control over Cloud Services and Grow Your Cloud Professional Services Practice

Transcription

1 Gain Control over Cloud Services and Grow Your Cloud Professional Services Practice Presenter: Robert Dimicco Host: Vikram Gulati Sr. Director, Cloud and Data Team Lead, Cisco Cloud Services Center, Cisco Systems Marketing June16, 2015

3 277X Data created by IoE devices v. end-user 30M New devices connected every week 180B Mobile apps downloaded in % Workloads processed in Cloud DCs by TB+ of data per person by 2020 Exponential Rise in Connectivity Source: IDC Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 3

4 IoT Customer Scenario with FANUC Intercloud Collect Analyze Visualize Onsite Machine as a Service Machine Health Physical Access Asset Tracking Safety Curtain PLC HMI Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public

6 Exponential Growth of Shadow Cloud Cloud Use In Enterprise Shadow IT Challenge H H % Growth Customers use 675 cloud services on average 15-20X more cloud services purchased without IT involvement Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Based on Cisco Cloud Consumption Service engagements with large enterprise customers

7 Challenges: Managing Private/Public/Hybrid Clouds Risk Compliance 91% Enterprises have a lack of visibility into CSP security controls (Ovrum) Data security, privacy, compliance risks Financial stability of CSPs often unknown Lack ability to enforce risk mitigation policies Establish cloud risk policies, and manage them across multiple clouds Service Management 76% Respondents who believe IT will be a broker of cloud services for LOBs (Cisco/Intel) Limited skills/processes to manage complexity of multi-cloud environment No ability to correlate cloud usage against business outcomes Enterprise-wide approach to govern cloud Costs 20-40% More spent on shadow IT beyond the IT budget (CEB CIO Survey) Cloud spending shifting from IT to LOB Partial understanding of cloud costs Duplicate costs & minimized buying power Need understand full scope of cloud costs Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public

8 Your Opportunity Strategic Cloud Manager IT: Provider and Broker of Cloud Services for Internal Groups Private Infrastructure Public Cloud Hybrid Cloud Right Service Right Time Right Cost...Securely Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public

10 The Intercloud The globally connected network of clouds Partner Intercloud Services Cisco Intercloud Marketplace Cisco Intercloud Services Infrastructure as a Service Desktop as a Service Enterprise Private Clouds Spark Energy Management Disaster Recovery as a Service Cloud Cell Architecture for SAP HANA INTERCLOUD Connected Analytics for Events Extended Patient Care Video & TelePresence as a Service Unified Communications as a Service Intercloud Providers Intercloud Services Intercloud Alliance Service Grid Service Delivery Platform Exchange Contact Center as a Service Public Clouds Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public CIMK v1.0

11 5 Imperatives to Success in the Journey to Intercloud 1. Develop a Strategy 2. Build or Buy Private Cloud Capability Cloud Consumption Service & Domain Ten Cisco One Enterprise Cloud Suite, UCS, ACI, OpenStack Private Cloud Know where you re spending for Cloud services & build a comprehensive plan Provision resources quickly and flexibly based on changing application demands 3. Complement with Public aas Offerings SaaS, PaaS, IaaS Increase agility with ready-to-consume public cloud services from a distributed architecture 4. Expand to Hybrid Cloud Intercloud Fabric, App Integration, Data Virtualization Connect private clouds to public for failover or to accelerate development and testing 5. Streamline Service Delivery Cisco Intercloud Marketplace Launch new services quickly & securely using a turnkey Cloud catalog of public services Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public

12 Cloud Consumption as a Service Strategically Manage Cloud Use from One Portal Visibility Monitor Use & Predict Cloud Needs Discover all cloud services (SaaS, PaaS, IaaS) User identification Cloud usage trending, reports Monitor website usage Advanced categorization, filtering Risk Reduce Cloud Risk & Protect Your Business Data security notifications Cloud provider risk profiles based on 150+ industry risk controls Cloud provider certification records Trigger-based usage anomaly alerts Benchmarking Discover & Evaluate Providers Compare providers and find the right cloud service to meet your requirements Benchmark usage against peers Cloud Consumption Annual License -and- 30-day Try-and-Buy 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

14 Journey Begins By Gaining Complete Visibility of Cloud Usage Known Unknown 15-20X More Cloud Services Customer Collector Customized Dashboard Internet Gateways Via Netflow Web Security Gateways Cloud Usage Data, No Personally Identifiable Information Professional Services Analytics w Reports w Alerts w Trending Risk Mitigation Cost Reduction Cloud Lifecycle Management Private, Hybrid Cloud Customer Cloud Consumption Software & Analytics Consumption Analytics, Vendor Profiles, Spend Data, Industry Benchmarks 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

15 Cloud Consumption Web Portal Features Automated Cloud Monitoring/Discovery Customized Dashboard Detailed Analytics, Reports & Alerts User Information & Trending Cloud Vendor Assessment 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

16 Cloud Consumption Services Three Options To Meet Customer s Needs Mid-Market: SaaS Subscription Cloud Consumption as a Service Annual software subscription Discovers cloud usage and identify potential risks Helps find the right cloud service to meet business requirements, and benchmark cloud use Cloud Consumption Enterprise: Software + Professional Services Cloud Consumption Assessment One-time baseline assessment cloud use + Analysis & actionable strategies to mitigate cloud risks & costs + Initial assessment of cloud service management processes Cloud Consumption Optimization Annual optimization subscription + Establish lifecycle management approach to manage cloud/hybrid IT from end-to-end + Implement CSP on-boarding processes, risk and cost mitigation strategies Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public + Evolve IT into cloud serve brokerage

17 Insight from Cloud Consumption as a Service Helps Partners Gain Ground In Cloud, Hybrid IT Become Your Customer s Strategic Cloud Advisor Improve relevancy in cloud Advise customer on cloud/ hybrid IT strategy with concrete usage data Mitigate customer s cloud risks and costs Help customers select the right cloud services Grow Your Revenue Enable data-driven, consultative-selling approach Identify hybrid IT/Intercloud opportunities Grow cloud professional services and managed services Position Cisco Powered Providers to your advantage Improve Account Intelligence Obtain deep intelligence into customer s cloud usage Gain insight into competitive pressures in accounts Strengthen account control Create foundation for your Intercloud strategy 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

18 Help Customers Monitor Cloud Usage & Predict Needs of Internal Groups Discover & Monitor Cloud Service Provider Use Identify Usage Trends & Predict Future Needs Identify all known and unknown CSPs CSP usage Individual CSPs by traffic CSP categories by traffic CSP traffic volume, trending CSP distribution: authorized, unauthorized Identify cloud use by individual users Understand under/over-utilized CSPs Identify potential consolidation opportunities Monitor accessed websites Consolidation Opportunity Top CSPs by Traffic/Users CSP Traffic 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

19 Identify Cloud Risks & Protect Your Organization Data Security Tools & Alerts CSP Risk Profiles & Certifications Explore CSPs by high-risk categories. View CSP risk distribution and prioritize mitigation actions Cloud service anomaly alerts and triggerbased alerts to monitor spikes in usage or discover usage anomalies Risk profiles derived by comparing the vendor against nearly 150 industrydefined cloud risk controls View lists of CSP certifications Data Security Snapshot Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public

20 Evaluate Providers In Less Time with Benchmarking & Analytics Provider Comparisons & Benchmarking Find the right provider for your business and security requirements Benchmarking Compare costs, risk profiles, anomalies and certifications Benchmark cloud provider service use against peers Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public

22 Customer Benefits: Help Reduce Cloud Risks/ Costs & Strategically Manage Cloud Challenge Visibility Benefits Monitor Cloud Usage Outcomes Know what cloud services are being used Predict future cloud needs Benchmark cloud use against peers Risks Compliance Mitigate Business Risk Reduce security and financial exposure by identifying cloud risks and compliance issues Finding/ Managing Providers Meet the Needs of Business Faster Find the right cloud services to meet business, risk, and compliance requirements Rapidly meet the needs of internal groups Optimize Costs Costs Reduce cloud costs by consolidating cloud services 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

23 Save Time For Your IT Team Mid-Sized Businesses Activities Visibility Cloud Service Provider Discovery Risk Respond to Data Security Anomalies Find & Manage Providers Research & Compare New Cloud Providers Assess Cloud Provider Risks Average Days Spent Per Year Average Days Per Year Using Cloud Consumption as a Service Presentation ID 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Findings based on time savings estimates for mid-market customers and derived from customer interviews. Time savings will differ based on customer complexity. Cost savings based on of $55/hour IT employee.

24 Mapping Cloud Strategy Global Automobile Manufacturer: Cloud Consumption Assessment The assessment provided valuable insight into how [we] are using cloud services enabling our team to understand where our data is going, to which providers, and most importantly it gave us an instant view of the risks, costs being taken either with or without the knowledge of legal, commercial and IT teams. [Now we can] take the appropriate action to assure our business services can operate effectively and securely. Head of Technical Architecture Business Outcomes Challenges Complete cloud usage data informs development of cloud strategy to support business Five risk controls require immediate attention to mitigate business risk Mapped cloud usage against existing projects. Discovered which departments/regions were using their most heavily used public service providers Google, AWS. Discovered cost savings, private cloud opportunities Aware of only a small amount of approved services Wanted to understand how business units were using cloud services Needed to establish cloud strategy, and cloud management and governance Assessment Results 240+ cloud services only 11 authorized 26 business risk controls need improvement Over $1 million dollars of spend on cloud services, >40% shadow IT, majority IaaS, higher than benchmark average CSAT: 4.7 of 5 delivered beyond SOW 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

25 Informing Cloud Strategy Global Pharmaceutical: Cloud Consumption Assessment Business Outcomes Concrete usage data informs future public/private cloud strategy Identified dozen controls to immediately improve to mitigate business risk Discovered cost savings opportunities through CSP consolidation Benchmark: SaaS usage, shadow IT spend higher than average Challenges Wanted to define cloud strategy based on indepth usage data Unsure what public cloud services employees were using High compliance requirements, needed to ensure compliance and avoid business risks Assessment Results 650+ cloud services 10X higher than customer expectation, over 90% unauthorized 12 business risk controls need improvement Multi-million dollars of spend on cloud services, >70% shadow IT CSAT: 5 out of 5 customer cloud exec sold 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 on value of using Cloud Consumption on-going

26 Reducing Costs Global Equipment Manufacturer: Cloud Consumption Assessment Business Outcomes Found 250+ CSPs accessed by business 90% unauthorized Identified $800K annual spend on CSPs For the first time, CIO has full picture of cloud spend, understand how to reduce costs Now consolidating applications to reduce costs with cloud Discovered top 20 corporate CSPs with risk implications Global manufacturer of heavy equipment Facing declining revenues reducing costs #1 business concern Vast, declining, costly IT infrastructure: ~ on-premise apps, multiple data centers Challenges Did not know the scope/costs of unauthorized cloud services Assessment Results Partnered with Cisco Services to pilot Cloud Consumption Assessment to understand their shadow IT challenge Assessment provided IT with full visibility into cloud services being accessed Identified costs and risks of cloud consumption 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

27 Understanding Employee Cloud Needs Provincial Government: Cloud Consumption Assessment Business Outcomes Challenges Despite 90% of public internet traffic being blocked, identified 220+ CSPs were being used less than 1% were authorized by IT Helped manage risk so they can authorize more cloud services to meet employee needs Spend for segment of government was nearly $200K/yr, projected over $750K across all segments Assessment Results Provincial government responsible for citizen services Heavily restricted internet/cloud service usage for employees to avoid risk Employees pushing for additional cloud services to improve productivity Partnered with Cisco Services for Cloud Consumption Assessment to understand their current cloud usage, cloud costs and risk, and employee needs Delivered collaboratively with a Cisco certified partner 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27

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