TRAINING BROCHURE 2015

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1 CHAMBER CERTIFICATION ASSESSMENT SERVICES LIMITED TRAINING BROCHURE 2015 For the last 20 years, Chamber Certification Assessment Services Limited has been providing highly professional, quality training services to a range of industries across the United Kingdom. Creating an engaging yet relaxed environment, CCAS aim to excel delegate learning by promoting modern teaching techniques in highly prestigious venues. For bookings, further information and latest course updates, visit

2 ISO 9001:2015 UPDATE SEMINAR Every organisations approach to the changes will be different, meet our experts in person to understand the best approach for you. HALF DAY 9am pm With the ISO 9001:2015 Standard scheduled to be released in September 2015, CCAS will be delivering a series of half day seminars at various locations across the United Kingdom. Aiming to firstly explain the reason for change, the key differences between ISO 9001:2008 & ISO 9001:2015 and to provide the guidance and confidence need to achieve certification to the new Standard. WHO SHOULD ATTEND Those who need to become aware of the changes to the standard and the impacts that they will bring. Directors, top management and personnel whose organisations currently have or are building towards implementing a quality management system in accordance with ISO 9001:2015. Why the standard is due to change The time frame for the launch of ISO 9001:2015 Annex SL - the new framework behind ISO 9001 An in depth review of the changes that ISO 9001:2015 will bring The certification bodies approach to assessing organisation s management systems to the new standard. On completion, all attendees will: Have a greater understanding of the differences between ISO 9001:2008 and the ISO 9001:2015 standard Gain knowledge of how the changes will affect their own management system, manuals and procedures Be able to make amendments to existing systems to achieve ISO 9001:2015. A 10% discount applies to CCAS registered customers. You can guarantee your place on this highly valuable seminar by visiting and completing our online booking form.

3 QMS FOUNDATION IRCA APPROVED / REGISTERED 1 DAY Gain a good understanding of ISO 9001 with our QMS (Quality Management Systems) Foundation Training Course. This course is an IRCA (International Register of Certificated Auditors) certificated course in the origin and Development of the current Standards, the fundamentals and benefits of quality and the role of management. The course is intended for all levels of personnel who are requiring an understanding or who will become a quality practitioner and proving significant for those who will attend the Internal QMS Auditor and Lead Auditor Training Courses. No previous knowledge of Quality Assurance or Quality Management is necessary; as the course starts from basic definitions of quality, quality assurance, quality management and explains the development and requirements of Quality Standards up to the current issue of the International Standard ISO 9000:2005 Series including BS EN ISO 9001:2008. The course gives a detailed introduction to the requirements of the International Standard ISO 9001:2008 and the related Quality Standards ISO 9000:2005 and ISO 9004:2009; the structuring of a Quality Management System using the Process Approach and the benefits in terms of reduced costs and improved efficiency, from the implementation of a system. By the end of the course, it is expected that delegates will understand: Quality Management Systems - Purposes, Creation and Implementation Quality Assurance Definitions and Expectations The Origins and Development of Quality Standards Objectives of a Quality Management System Requirements of the current Standard The Role of Management Quality Costs - Failure, Appraisal, Prevention Continual Quality Improvement and Future Development. I certainly enjoyed the course, thought the tutor was great and it helped me gain a better understanding. Also what a venue, beautiful. If taken consecutively with the IRCA QMS Internal Auditor course, a discount is applied!

4 QMS INTERNAL AUDITOR IRCA APPROVED / REGISTERED 2 DAY This is an advanced course for those wishing to gain an in-depth understanding of the auditing skills required for effective internal auditing of managements systems. Our expert tutors' have combined a series of auditing techniques to help build student confidence and knowledge. The course addresses the ISO 9000:2000 series of standards, but the skills acquired are also applicable to auditing of Environmental Management Systems. Personnel wishing to gain an insight into auditing practice, those who will or currently have responsibilities for auditing the Quality Management System or for those who are planning to attend the IRCA QMS Lead Auditor Training Course. Participants should have attended the IRCA QMS Foundation Course Q1 or be able to demonstrate knowledge of the ISO 9000:2005 series of standards including ISO 9001:2008 to an equivalent level acceptable to IRCA. I thoroughly enjoyed both courses, I think this was down to the tutor s relaxed attitude that filtered through to the participants. COURSE CONTENT - PROGRAMME Extensive practical exercises and videos, including two "live" audits are an important feature of this course. Audit planning and preparation Internal audit live Finalising the audit Reporting and Distribution of Review/ Audit Findings and Follow-up Management Review / System Review. By the end of the course it is expected that successful delegates will be able to: Explain the purpose and structure of ISO 9001:2008 Explain with reference to the Plan, Do, Check, Act (PDCA) cycle and the Model of a process based Quality Management System Describe the responsibilities of an internal auditor and describe the role of internal audit in the maintenance and improvement of management systems Plan and prepare for an internal audit Gather objective evidence through observation, interview and sampling of documents and records Write factual audit reports that help to improve the effectiveness of the management system Suggest ways in which the effectiveness of corrective action might be verified.

5 QMS LEAD AUDITOR IRCA APPROVED / REGISTERED 5 DAY Develop the skills, knowledge and confidence needed to carry out 1st, 2nd and 3rd party audits. Registered by IRCA as providing training for individuals in accordance with the IRCA Scheme for Registration of Auditors of Quality Management Systems seeking to operate with independent assessment bodies and satisfies the IRCA/IATCA requirements for Auditor/Lead Auditor Training to ISO 9001:2008. Those anxious to qualify as external auditors and anyone seeking a detailed understanding of Quality Management Systems to ISO 9001:2008 Standard and their implementation. Students should have prior knowledge of: The Plan, Do, Check, Act (PDCA) cycle The relationship between quality management and customer satisfaction Commonly used quality management terms and definitions The 8 Quality Principles as given in ISO 9000 The process approach The Model of a Process Based Quality Management System, the structure and content of ISO The above knowledge can be obtained by attending the Foundation Course which is providing pivotal, prior to attending the Lead Auditor Course. Delegates are coached in the philosophy, structure and implementation of Quality Management Systems, the requirements of ISO 9001:2008, along with reference to ISO 9000:2005 including the guidance document for improvement and managing for sustained success, ISO 9004:2009 and the techniques for auditing such systems. Case-studies are examined in relation to audit findings as the basis for developing report-writing skills. Videos, role plays and practical exercises are used to enhance the knowledge and techniques involved in undertaking audits. By the end of the course it is expected that successful delegates will be able to: Describe the responsibilities and the role of a Lead Auditor Plan and prepare for a 1 st, 2 nd and 3 rd party audit Conduct an effective and professional audit Gather objective evidence Report on the effectiveness of the management system Follow up a quality management system audit in accordance with ISO & ISO Thoroughly enjoyed the course and I would recommend it to anyone, the instructor was second to none (excellent) equally was the venue.

6 EMS FOUNDATION ISO ENVIRONMENTAL 1 DAY The aim of this one day course is to provide delegates with a good understanding of ISO environmental management systems (EMS) the ISO standard and the benefits an organisation can derive from the operation of an effective environmental management system. Improve your organisations reputation with its clients by committing to improving your knowledge, understanding and the effects that it has on the environment. Managers and staff wanting to gain a better understanding of EMS and ISO 14001, the benefits operating a certified environmental management system and the resource implications of firstly implementing and then maintaining an EMS to the ISO standard. No previous knowledge of Environmental Management Systems or ISO is required as the course starts from the very basics, up to the current issue of the International Standard ISO 14001:2004. The course gives a detailed introduction to the requirements of the International Standard ISO 14001:2004, the overview of ISO along with the benefits and impacts a business can have on the environment therefore its reputation. Using practical and visual exercises, training is enhanced for students to learn the foundations of environmental management systems. By the end of the course it is expected that successful delegates will understand: The ISO Standard Environmental issues and impacts of an organisation Resource implications Integration with other systems e.g. ISO 9001 Benefits of a certified EMS Role of management. Thank you to CCAS for an interesting and wellpresented course.

7 EMS INTERNAL AUDITOR ISO ENVIRONMENTAL 1 DAY To provide formal training in how to carry out internal audits of an ISO certified environmental management system (EMS) and is based around the ISO auditing standard The requirements of ISO Audit planning Conducting the audit Audit reporting Typical non-conformances Typical areas for improvement. Individuals tasked or looking to conduct audits of their organisation s environmental management system. Those thinking of attending should have some knowledge of environmental management systems, ISO 14001:2004; which can be gained by attending the ISO EMS Foundation Course. Great teacher, pupils on course were a pleasure to be with. By the end of the course it is expected that successful delegates will be able to: Describe the responsibilities of an internal auditor and describe the role of internal audit in the maintenance and improvement of management systems Plan and prepare for an internal audit Gather objective evidence through observation, interview and sampling of documents and records Write factual audit reports that help to improve the effectiveness of the management system.

8 Chamber Certification Assessment Services Limited Established MORSTON COURT, CANNOCK, STAFFORDSHIRE, WS11 8JB

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