insuringyourfuture Study Insurance Broking at NIBA College Professional Qualification Programs nibacollege.com.au

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1 insuringyourfuture Study at NIBA College Professional Qualification Programs T : F : E : qualifications@nibacollege.com.au W : niba.com.au Level 11, 20 Berry Street North Sydney, NSW 2060 Australia ABN nibacollege.com.au

2 Studying with NIBA College what s in it for me? We re confident that our training and qualifications are the best way of preparing brokers for a long-term career in the industry. Why? Because all our courses were created by brokers, for brokers. This means that you can be sure that whatever training you undertake with us isn t just going to tick a compliance box it s going to make you a better broker. NIBA College is the educator of choice for our business because it provides us with the most relevant training and qualifications for brokers. About NIBA College NIBA College of and Risk Professionals is part of the National Brokers Association (NIBA), the peak body for insurance brokers in Australia. Since 1995 the College has provided qualifications and ongoing professional development programs for those in the risk insurance broking industry. NIBA College is a registered training organisation (RTO) accredited by the Australian government to offer national qualifications from Certificate III through to tertiary level Graduate Diplomas. Our compliance courses meet ASIC training requirements for advisers and responsible managers in the life and general insurance broking sectors. This symbol is your assurance that as an approved educational provider, NIBA College adheres to strict national standards for the delivery of education and management of students. The College provides a guarantee to students that it will deliver relevant, quality programs in accordance with its Code of Educational Practice, which can be found in the Education section of the website At NIBA College we constantly monitor our service and program delivery to make sure our training is as relevant and accurate as possible. We regularly survey learners and employers about our programs and take action to improve services where we identify a need. Our training and assessment staff are highly experienced industry practitioners who are required to keep up to date with current industry practice and training and assessment skills. Apart from national qualifications, the College provides a wide range of professional development programs and activities to assist individuals to keep their skills and knowledge up to date. The College also runs regular seminars on a range of topics throughout the year, which are advertised on our website calendar of events. 3 No exams your learning is assessed by quizzes, short assignments and practical case studies. 3 Enrol any time of the year. 3 Study at your own pace. Courses are offered as stand-alone blocks so you can complete your studies in your own timeframe. 3 Choose distance learning or a blend of workshops and distance formats to suit your learning style. Experienced brokers can also complete qualifications by workplace assessment. 3 Qualifications courses earn you CPD points. 3 Our compliance courses meet ASIC training requirements. 3 Your qualifications can earn you credits towards relevant tertiary qualifications at Australian TAFEs and Universities. 3 Our programs cover the essential skills and knowledge you need to be confident and professional in your broking role. 3 You have access to extensive learning support including detailed study notes, tutorials and an online student lounge. 3 Our programs are practical, covering broking skills relevant to your job role. 3 Our programs offer excellent value for money and some attract government traineeship incentives. 3 Our instructors are skilled and provide enjoyable training sessions, with plenty of class interaction and individual feedback on your work. 3 You gain automatic Associate membership of NIBA when you enrol in a qualification course, giving you access to discounted events, training, resources and publications. Rebecca Wilson, General Manager, Austbrokers ABS, NSW 2 3

3 Our qualifications NIBA College of and Risk Professionals has a broad range of qualifications on offer in financial services. Although we have a traditionally strong focus on educating insurance brokers, we also offer general and life insurance programs and specialities such as risk management and workers compensation insurance. Content Each College qualification is made up of modules that consist of related topics. These topics cover the skills and knowledge required to perform job functions in the risk and insurance broking industry sectors. NIBA College makes it easy for students to attain the skills they need by organising the topics into blocks of study. This way you can opt to attain a full qualification, or undertake a single block of study that covers an area of specific interest or relevance. Studying in blocks allows you to gradually build up a qualification in a realistic timeframe that suits your work and personal commitments. The enrolment period for each block is 12 months and the vast majority of students comfortably complete their studies within this time limit. As you complete each topic you earn national competency units that are recorded on your Statement of Attainment. You can use your Statement of Attainment to apply for credits towards TAFE courses and those offered by other private providers or university. NIBA College will also award you credits in its programs for relevant competency units you have attained at other training organisations. Your Statement of Attainment is also important to demonstrate to ASIC that you have attained the units it requires for accreditation as a Tier 1 or Tier 2 product adviser or Responsible Manager. Completion of various blocks of study at NIBA College can also earn you professional development points that can be used to meet the annual training requirements for NIBA members. Course delivery There are a number of options for how you go about learning at NIBA College. Traineeships Distance study Workshops Professional assessment NIBA College has enhanced my career immensely. Not only was I able to obtain my qualifications and develop my skills and knowledge quickly and effectively, it also provides me with on-going support and encourages me to take my career further. Lindsay Turner, Warren Saunders Brokers, NSW Traineeships Both Certificate III and IV programs are eligible for government traineeship funding support. Each College trainee has a personalised training plan and learning and assessment takes place in the work environment. Trainees study via distance learning and the College regularly monitors their progress. Study texts are interspersed with online presentations and practical activities that encourage interaction with colleagues and supervisors. Full details about how to participate in a traineeship can be found on the NIBA website as well as details of State or Federal governments training incentives available to employers. Distance study The College is primarily a distance education provider. We provide a mix of technologies including study notes, online presentations and podcasts. NIBA College regularly updates learning resources and learner support systems. Distance study is especially suited to individuals that seek the flexibility of self-paced learning. Once enrolled, you can access your reading materials, elearning and podcast presentations via the My NIBA College website login. We provide regular student reminders to help keep you on track with your coursework. All participants are provided with detailed feedback on their assignments and tutorials are easy to arrange when required. Workshops The College offers 3-day workshops in a number of courses to complement the distance study materials. Workshops are for small groups and are led by expert trainers who provide an overview of the key skill areas and provide extensive advice on assessment requirements. Most workshop participants find that their study time is reduced because of the learning opportunities provided in the classroom setting. Workshops suit participants with all levels of experience as the types of learning activities employed provide opportunities for collaboration and learning support. Assessment There are no final exams for any topic. Your skills and knowledge are assessed by a combination of quizzes, short assignments, self-assessments, third party verifications and practical case studies. Our prior students and employers have confirmed that this is an effective way for professionals to acquire relevant capabilities that can be applied on the job when required. Professional assessment This option is suited to individuals who have been working in the industry for some time and seek to have their current competencies formally recognised with the award of a national qualification. As an assessment candidate, you work closely with your assigned NIBA College assessor who provides detailed guidance on how to prepare and present evidence of your skills and knowledge. Not only do you gain formal recognition of your capabilities but many find that this program is an excellent professional development activity. 4 5

4 Learning materials Summary of broking courses All the resources you need to complete the course are accessible online. Distance and workshop students have access to one on one tutorial sessions with our trainers and assessors on request. INTRODUCTORY COURSES Course name Pre-requisites Delivery Weeks/ months Suitable for Asic compliance Membership recognition Detailed feedback on assignments is provided to all course participants and opportunities are provided to gain the competencies at the level of performance set by the industry. Participants are also able to communicate with colleagues via our online student lounge. NIBA College provides free Associate membership of the College to all participants for the duration of their qualification. This benefit provides valuable access to information and technical resources on the NIBA website as well as a free subscription to our multiaward winning & Risk Professional magazine, the NIBA Gazette, and regular member technical and legal updates and news. Student Associates also receive discounts to NIBA events. Whenever I recruit brokers I always look for evidence of them having earned their qualifications through NIBA College because I believe it s the best, most relevant education a broker can receive. David Wyner QPIB, Managing Partner, Reliance Partners, VIC FNS30610 Certificate III in FNS41710 Certificate IV in None INTERMEDIATE COURSES Course name FNS51210 (Block 1) FNS51210 (Block 2) 1. Traineeships 2. Online distance education 3. Professional assessment 6-12 months Pre-requisites Delivery Weeks/ months Tier 2 General Advice Tier 1 Advice 1. Online distance education 2. Distance with 3 day workshop 3. Senior Professional Assessment (SPA1) 6 weeks to 12 months School leavers with no work experience New to industry with some work experience Suitable for Assistant Broker seeking to provide broking services to retail clients Account Executive working with commercial clients Tier 2 General Asic compliance Tier 1 in Associate Membership recognition Associate QPIB Starting points Even if you already have a degree or another qualification, a NIBA College broking or insurance qualification will enable you to build your professional expertise. We provide a number of entry points to our professional qualifications that recognise job requirements and prior experience. NIBA College advisers can point you in the direction of a program that will suit your experience and educational background, career aspirations, interests and roles. FNS51312 Life (Block 1) FNS51312 Life (Block 2) Tier 1 in General, Financial Planning or Tier 1 in Life ADVANCED COURSES 1. Online distance education 2. Senior Professional Assessment 3-6 months Brokers who want to extend their adviser services to cover life risk insurance 6-12 months For life brokers who manage life insurance advisory operations Tier 1 Life Product Accreditation Responsible manager Life Associate QPIB In some areas of study you can move progressively from introductory to advanced qualifications to match your career progression to Diploma, Advanced Diploma and Graduate Diploma levels. For example, in insurance broking you can start as a Certificate III trainee and build your qualifications. If you are an experienced broker, you can enter directly into an advanced program that develops your capability in a specialist area. Brokers with extensive industry experience may be able to achieve higher level qualifications by workplace assessment instead of completing coursework. Course name FNS60110 Advanced 91552NSW Graduate Pre-requisites Delivery Weeks/ months 1. Online distance education 2. Senior Professional Assessment 1. Online distance education months Suitable for Manager of broker facilities/schemes or risk management General Manager or specialist in compliance, risk management Asic compliance Responsible Manager Accreditation Membership recognition Fellow NOTE: The content of courses as outlined in this brochure is correct at the time of printing but some variations may occur due to NIBA College updates or changes to the national broking standards NSW Graduate Financial Services More details on the above can be found on the following pages. 6 7

5 Introductory courses Our certificate programs Getting off to the right start is essential to a long and successful career in broking. That s why NIBA College places such an importance on making sure brokers are given a solid foundation to build on. Our certificate programs will give you the best possible start in the industry as well as giving you a competitive edge in the long run. Certificate III in FNS30610 School leavers with no work experience Certificate III is a good starting point into the world of work and insurance broking for school leavers. It s one of the courses eligible for funding under government traineeship schemes. Certificate III consists of two blocks of study covering 12 units of competency: 1. Block 1 covers the background knowledge of the insurance industry, economy and legislation as well as general insurance advice skills for retail clients. This block qualifies you as a Tier 2 General adviser. 2. Block 2 covers the general business skills needed to work effectively in a broking office as well as foundation skills in insurance broking including risk assessment, client advice and claims services. Certificate IV in FNS41710 New to industry with some relevant work experience Certificate IV is suitable for those who are new entrants to insurance broking but have some prior experience working in the industry. It provides more focus on client research and presentation skills than Certificate III. It is one of the courses eligible for funding under government traineeship schemes. Certificate IV consists of two blocks of study covering 13 units of competency: 1. Block 1 covers the background knowledge of the insurance industry, economy and legislation as well as general insurance advice skills for retail clients. This block qualifies you for ASIC Tier 2 General Advice. 2. Block 2 covers the general business skills needed to work effectively in a broking office including interpreting and applying compliance procedures. The block also includes foundation skills in insurance broking including risk assessment, client advice and claims services and analysing and presenting research information relating to clients and other stakeholders. 1 (Tier 2) 2 1. Essential knowledge for general insurance brokers 2. General insurance advice skills FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSIBK301A Provide insurance broking services in response to a customer enquiry FNSASIC304A Provide Tier 2 general advice in general insurance FNSASIC305A Provide Tier 2 personal advice in general insurance FNSIBK403A Implement an agreed insurance program for a broking client 3. Business skills for insurance brokers FNSINC301A Work effectively in the financial services industry 4. Client Service skills for brokers 5. Designing risk programs for broking clients BSBCMM301A Process customer complaints FNSCUS401A Participate in negotiations FNSIBK401A Research and analyse client and industry information for a broking risk assessment FNSIBK402A Provide personal advice in general insurance broking products and services FNSIBK404A Provide a claims service to an insurance broking client 6. Effective communication and teamwork BSBWOR203A Work effectively with others 1 (Tier 2) 2 1. Essential knowledge for general insurance brokers 2. General insurance advice skills FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSIBK301A Provide insurance broking services in response to a customer enquiry FNSASIC304A Provide Tier 2 general advice in general insurance FNSASIC305A Provide Tier 2 personal advice in general insurance FNSIBK403A Implement an agreed insurance program for a broking client 3. Business skills for insurance brokers FNSINC301A Work effectively in the financial services industry 4. Client service skills for brokers 5. Designing risk programs for broking clients BSBCMM301A Process customer complaints FNSCUS401A Participate in negotiations FNSIBK405A Meet industry and legislative guidelines and organisational procedures relating to insurance broking FNSIBK401A Research and analyse client and industry information for a broking risk assessment FNSIBK402A Provide personal advice in general insurance broking products and services FNSIBK404A Provide a claims service to an insurance broking client 6. Research and presentation skills BSBRES401A Analyse and present research information 8 9

6 Intermediate courses Our Diploma programs NIBA College s is the industry benchmark, and essential for brokers who wish to provide advice to retail and wholesale clients, and achieve their QPIB status. Meanwhile, our new Life Diploma offers general brokers the chance to branch out and add new means of offering advice to clients. FNS51210 Block 1 Assistant Broker seeking to provide broking services to retail clients Block 2 Account Executive working with commercial clients The Diploma is the recognised benchmark qualification for a professional broker and covers the skills and knowledge requirements to work as a practising general insurance broker. This qualification is undertaken in two blocks of study covering 13 competency units including those required for ASIC Tier 1 insurance broking accreditation. 1. Block 1 covers the broking advice skills required for ASIC Tier 1 accreditation including those required to provide compliant general and personal advice services to retail clients. 2. Block 2 covers broking skills required to manage broking clients with significant or complex risks and claims, particularly in the commercial sector. Pre-requisites Those entering the Diploma should have previously qualified in Tier 2 general insurance advice as outlined in Certificate III or IV. Those who have not done so complete these pre-requisites in Diploma Modules 1 and 2. Intending Diploma students who meet this prerequisite commence their studies at Diploma Module 3. FNS51312 Life Brokers who want to extend their adviser services to cover life risk insurance; and life brokers who manage life insurance advisory operations The qualification is undertaken in two blocks covering 12 competency units. 1. Block 1 covers both individual and business life insurance products and provides ASIC Tier 1 life insurance product accreditation; and 2. Block 2 covers the skills to manage distribution of life insurance within an organisation. This block consists of a guided program to assist experienced managers to compile a portfolio of workplace documents in each competency area in distribution management. Pre-requisites Those entering Block 1 are required to have Tier 1 general insurance broking or Tier 1 financial planning. Those entering Block 2 are required to have significant experience in life distribution management. Applicants must provide a detailed outline of their experience prior to admission. 1 (Tier 2) 1. Life insurance for retail and commercial clients FNSILF403A Develop and maintain in-depth knowledge of products and services used by the Life sector that are appropriate to your clients needs FNSCUS505A Determine client requirements and expectations 1 (Tier 1) 1. Essential knowledge for See Module 1 Certificate III or IV general insurance brokers 2. General insurance advice skills See Module 2 Certificate III or IV FNSIBK505A Undertake risk analysis for an insurance broking client FNSIBK508A Implement changes to broking client s insurance program 3. Providing insurance FNSIBK506A Monitor broking clients broking advice FNSIBK507A Review broking client service performance FNSASICY503A Provide advice in FNSIBK405A Meet industry and legislative guidelines and organisational procedures 4. Client advice services relating to insurance broking for brokers FNSIBK501B Provide general advice in general insurance broking products and services FNSIBK503B Provide personal advice in general insurance broking products and services FNSIBK509A Identify and advise on significant risk changes to broking client insurances 5. Managing complex FNSIBK510A Assess and negotiate complex risk portfolio for broker client at renewal broking clients FNSIBK511A Review incidence of loss for broking clients FNSIBK512A Negotiate complex claims settlement for insurance broking client 6. Research and presentation skills BSBRES401A Analyse and present research information 1 2. Providing Tier 1 life advice FNSCUS506A Record and implement client instructions FNSINC501A Conduct product research to support recommendations FNSIAD501A Provide appropriate services, advice and products to clients FNSASICX503A Provide advice in Life FNSINC401A Apply principles of professional practice to work in the financial services industry 3. Customer service skills FNSCUS401A Participate in negotiations FNSILD501A Prepare a distribution plan Life distribution management FNSILD502A Resource a distribution plan FNSILD503A Establish services to provide advice FNSILD504A Implement and manage the distribution plan FNSCUS401A Participate in negotiations Once you have completed the and have attained more than 4 years broking experience you are eligible to apply for the professional membership designation of Qualified Practising Broker (QPIB)

7 Advanced courses Advanced FNS60110 Manager of broking services or operations This qualification is for senior brokers managing their own clients or managing others providing client advice. This qualification is undertaken in two blocks covering 12 units of competency including those that satisfy ASIC training requirements for broker licensees or responsible managers: 1. Block 1 covers skills in leadership, business planning and insurance product management. This block covers the units required for responsible managers in insurance broking 2. Block 2 covers marketing and sales planning and client retention strategies. Pre-Requisites. Graduate Diplomas The Graduate Diploma programs are for senior brokers who want to develop specialist capabilities in brokerage management, broking facilities and schemes, risk management and compliance management. These courses are suited to those who are already working at management level or are on course to hold a role where they require skills in establishing and monitoring policies and procedures, managing business resources and undertaking business development activities. These courses satisfy ASIC educational requirements for responsible managers in broking and insurance organisations because of their focus on management skills. Each graduate diploma qualification is undertaken in two blocks of study. All students commence graduate diploma studies by undertaking an Orientation Module that covers key research skills and professional practice standards. Course graduates can apply for credits towards degree courses in relevant Australian university programs for electives undertaken at the College. Pre-requisites Intending students should have either: 1. A degree from a recognised University or other equivalent higher education institution and a minimum of two years relevant work experience; or 2. Extensive work experience and evidence of a capacity to undertake tertiary studies in insurance/insurance broking such as completion of a relevant professional qualification like the Diploma in or Advanced Diploma in. Students undertaking the Risk Management Elective Those participants who intend to undertake the Risk Management Elective without prior risk management training may need to undertake additional units in risk identification, assessment and mitigation at Diploma level before completing this elective. Graduate 91552NSW Manager of broking facilities/schemes and compliance systems This qualification is undertaken in two blocks of study covering 12 competency units: 1. Block 1 covers the skills to develop, implement and market an insurance scheme/facility for an insurance brokerage; and 2. Block 2 covers the skills to develop and manage the compliance risks in an insurance brokerage. BSBLED503A Maintain and enhance professional practice 1. Orientation to professional Practice FNSINC401A Apply principles of professional practice to work in the financial services industry 1 2. services management BSBMGT616A Develop and Implement strategic plans BSBMGT515A Manage operational plan FNSIBK605A Manage insurance brokerage service performance Orientation Research and professional skills FNSINC401A Apply principles of professional practice to work in the financial services industry FNSIBK601A Develop guidelines for broking services NIBINBK701B Develop insurance broking scheme/facility 2 3. broking operations 4. Sales and marketing management FNSIBK602A Implement broking service support systems FNSIBK603A Manage contractual obligations for insurance and insurance broking products FNSSAM602A Identify and evaluate marketing opportunities in the financial services industry 5. Managing client insurance programs FNSSAM603A Tailor financial products to meet customer needs 6. Leadership in broking practice BSBMGT605B Provide leadership across the organisation 1 broking facilities and schemes NIBINBK702B Coordinate implementation of insurance broking scheme/facility support systems NIBINBK703B Develop an insurance broking facility marketing plan NIBINSV701B Review strategic implications of portfolio and claims management performance BSBREL701A Develop and cultivate collaborative partnerships and relationships FNSRSK602A Determine and manage risk exposure strategies Upon completion of the Advanced Diploma, brokers who have been a QPIB for more than 5 years may apply to become a Fellow of NIBA College the highest membership designation currently available to individuals. 2 Managing compliance risks NIBCOMP701B Determine and manage disclosure obligations NIBCOMP702B Manage an internal compliance culture NIBCOMP703B Identify and address organisational compliance and capacity issues 12 13

8 Graduate Financial Services 91554NSW General Manager or specialist in compliance, risk management or broking schemes and facilities Upgrade programs The Graduate Financial Services is a more broad-based qualification that allows participants to specialise in management and technical areas relevant to a number of management roles. The qualification consists of an orientation module and two electives selected from the four options available: Business Management, Risk Management, Management of Compliance Risks and Broker Managed Schemes and Facilities. Upgrades from Tier 2 to Tier 1 For those who have attained their Tier 2 General accreditation and wish to move to upgrade to Tier 1 General or Tier 1 the College offers the following programs: Orientation Research and professional Skills ELECTIVES choose 2 from the 4 offered: 1. Business management for insurance and risk professionals 2. Managing compliance risks 3. Risk management 4. Developing and managing broking facilities and schemes FNSINC401A Apply principles of professional practice to work in the financial services industry FNSPRM602A Improve the practice FNSPRAC701B Prepare, supervise and monitor application of practice guidelines FNSPRAC702B Establish or review marketing. Client services and supplier relationships FNSPRAC703B Establish or review human resources, administration and information support FNSRSK602A Determine and manage risk exposure strategies NIBCOMP701B Determine and manage disclosure obligations NIBCOMP702B Manage an internal compliance culture NIBCOMP703B Identify and address organisational compliance and capacity issues FNSRSK602A Determine and manage risk exposure strategies NIBRISK701B Monitor and review risks and mitigation plans NIBRISK702B Develop organisational risk management systems NIBRISK703B Facilitate development of a risk management organisational culture NIBINBK701B Develop insurance broking scheme/facility NIBINBK702B Coordinate implementation of insurance broking scheme/facility support systems NIBINBK703B Develop an insurance broking facility marketing plan NIBINSV701B Review strategic implications of portfolio and claims management performance BSBREL701A Develop and cultivate collaborative partnerships and relationships The College provides easy options for practitioners to upgrade their qualifications to a higher level of advice or a new product area. Upgrade to Tier 1 General Advisers complete the College s module in Personal Accident and Sickness. Upgrade to Tier 1 Advisers complete Module 3, Advice Services in the Diploma in. This consists of the following topics: FNSIBK405A Meet industry and legislative guidelines and organisational procedures relating to insurance broking FNSIBK505A Undertake risk analysis for an insurance broking client FNSIBK508A Implement changes to broking client s insurance program FNSIBK506A Monitor broking clients FNSIBK507A Review broking client service performance FNSASICY503A Provide advice in Personal Accident and Sickness Upgrade from General to Life The Life Diploma is for experienced practitioners who wish to extend their adviser accreditation to include life insurance advising or gain recognition for their management of the distribution of life insurance services in their organisation

9 Our Continuing Professional Development (CPD) programs Brokers are required to keep well informed and up to date by undertaking relevant continuing professional development (CPD) every year. NIBA College has an extensive range of CPD programs available including our Certified Professional Broker (CPIB) a professional development program designed specifically for our QPIBs. Those completing the program earn the CPIB membership designation. elearning catalogue We have a catalogue of workbooks and elearning programs that cover broking skills, general business skills and insurance product knowledge for all levels of experience. Programs range from 1 to 6 hours. Induction program This is a free online program for those entering a brokerage with little or no broking experience that covers the principals of insurance, the role of insurance brokers and the regulations governing the financial services industry. Duration around minutes. Certified Professional Broker program (CPIB) The CPIB program includes modules for senior brokers. It consists of 8 modules that each require the completion of activities and a work-related project that is of specific interest to the participant. Several of the CPIB program modules earn credits in the Advanced qualification. CERTIFIED PROFESSIONAL INSURANCE BROKER CPD PROGRAM credits Module 1 Foundation of Professional Practice covers the skills to analyse trends and developments that impact on the brokerage and broking practice and apply them to a broking business Advanced Diploma Credit Module 2 Module 3 Module 4 Module 5 Module 6 Module 7 Module 8 Ethics & Professional Practice covers the skills to deal with ethical issues in the workplace The Art of Deal Making: Sales & Marketing covers the application of marketing concepts to servicing broking clients Relationship Management covers the skills to identify, develop and maintain effective relationships with clients, insurers and other key market participants & Technical Expertise covers analysing client profiles identifying client service standards that focus on a whole of business risk management approach Presentation & Persuasion Skills covers the skills to effectively plan client presentations for maximum impact and outcomes Networking & Collaboration covers the skills to develop a strategic approach to networking and collaboration to meet business goals Leadership in Practice covers the skills to identify and apply leadership styles to develop the broking capabilities of others within the brokerage Advanced Diploma Credit Advanced Diploma Credit Advanced Diploma Credit 16 17

10 NIBA College support services Student learning support NIBA College provides students with access to learning support services to help make learning efficient and enjoyable. Student support staff can be contacted by phone and . Students receive detailed feedback in writing on their completed assessments by the teaching staff. Students can discuss any aspect of the learning content and assessments by requesting a teletutorial with a member of the teaching staff. Students have access to discussion boards and forums, library resources and other technical information provided by NIBA on insurance and broking. Each block of training allows an enrolment period of 12 months and students receive regular reminders of their obligations throughout their training program. All course assessments must be completed within this time-frame. Students may submit their assessments up to three times within the 12-month enrolment period. Students may apply for limited extensions beyond their expiry date on payment of the required extension fee. Beyond this period no extensions will be granted and students will need to re-enrol in the appropriate block of study or module to complete their course. At the end of the enrolment period students will be issued with a statement of attainment for any competency units successfully completed. Supervisor services Most programs require a supervisor to provide third party verification that the student has demonstrated their learning by applying it in the workplace. This can be through observing the student s work generally in the workplace or by supervising a practical task outlined in the student s course materials. NIBA College provides supervisors with the appropriate paper work to complete a report on the student s work. The College also provides supervisor guidelines that provide hints on how to assist the student to undertake the practical activities. Individuals undertaking government-funded traineeship programs in general require the most supervisor involvement. Supervisors and training managers also have access to the College s student records system to view the progress of their staff or representatives attached to their business. The NIBA College system provides an activity report which provides details of their students assessment submissions, results, feedback and level of on-line activity. How to enrol 1. Visit the College website Qualifications page and review the program of interest 2. Read the NIBA College Terms of Study and Privacy Policy 3. Download and complete the program enrolment form 4. Download and complete the RPL application form if you have evidence of prior learning for prior studies 5. Send completed enrolment form with payment details to qualifications@nibacollege.com.au 18 19

11 Why it pays to study with NIBA College We re confident that our training and qualifications are the best on the market, and specifically tailored to get the best out of you or your staff. But don t take our word for it. Here s what some of our current and past students have to say about studying with NIBA College. NIBA College s has given me tools which are applicable to my work and everyday broking activities. The workshop environment was a great way to share knowledge among the students and to learn from our facilitator s wealth of industry knowledge and expertise. I encourage anyone who wants to do their Diploma to aspire for Student of the Year the prize is very generous and provides a rare chance for national exposure in the industry. Alexandra Fox-Slater, Aon, WA Winner of the 2013 NIBA College Student of the Year Award I can t recommend the Graduate Diploma highly enough and I encourage others to seriously consider completing it as a key step towards improving their long-term career prospects. Emilie Webster, former student, now NIBA s Technical & Training Manager, VIC The Advanced Diploma through NIBA College equipped me with high level broking, technical, management and business planning skills, which I have been able to implement in my role as a general manager. Chris Donnelly QPIB, Donnelly Brokers, SA Winner of the 2012 SA Young Professional Broker of the Year Award NIBA College s traineeships are very practical. I learnt a lot about financial regulation and legislation and we were given a lot of hypothetical circumstances that helped us think about how to handle different situations and clients. Being able to apply that knowledge in my day-to-day work has been very valuable. Sally-Anne Townley, PSC Coast Wide, QLD Winner of the 2012 QLD Young Professional Broker of the Year Award NIBA College s fast-track Diploma workshops are amazing! Being able to complete the majority of work in a classroom situation works well for me and my busy life. The workshops have equipped me with more knowledge in risk management and complex claims, while still leaving me time to manage my clients accounts. Samantha Forkas, Planned Cover, VIC The NIBA workshop was a brilliant way to complete my Diploma. I found the classroom environment to be much more motivating than completing the course by correspondence. Highly recommended! Catherine Reilly, MA Risk Solutions, NSW NIBA s QPIB designation provides you with the recognition as a practicing professional within our industry. It is a great honour to be a part of this group, and I would recommend NIBA College s to anyone wishing to attain QPIB status and obtain a higher profile within the insurance market. Ben McKinnie QPIB, Aon, QLD NIBA College has provided me with the tools to achieve my goals within the industry through a strong academic foundation and invaluable practical knowledge. The courses were interactive and informative and the support from the trainers was excellent. I believe the NIBA courses to be an essential part of any broker s development. Bronte Neville, Queenscorp Services, QLD NIBA s Advanced Diploma is a gold mine of impressive content that equips brokers with solid skills and techniques for successful planning, marketing and managing. Gemma Gould QPIB Fellow, MGA Brokers, NSW The insurance industry is a very diverse, challenging and rewarding industry to be a part of and by completing my Diploma through NIBA College it has given me the added confidence to continue my professional journey. Kate Giles, Carriers Brokers, NSW 20 21

12 Niba College scholarships and awards NIBA College believes in offering life-long learning opportunities for dedicated brokers. To that end we offer a number of annual scholarships to help top brokers achieve the next level of professionalism. Our industry awards, meanwhile, recognise our top students as well as the leading young and senior brokers at regional and national level on an annual basis. Industry awards NIBA College, in partnership with industry sponsors, provides awards to young and senior brokers to recognise their high level of broking professionalism. The awards set out to celebrate the best in broking at both state and national levels. Winners are announced at the annual NIBA Convention each year. The individual award winners and their brokerage receive extensive exposure and public recognition across Australia as well as various cash, educational and travel prizes. Student of the Year Award Sponsor: QBE The winner of this award is selected from all the individuals awarded Student of the Month in the preceding 12 months. The winner receives a cash prize and is invited to attend the QBE equip program, and also receives free accommodation and travel to the NIBA Convention. The award was launched in 2013 and won by Alexandra Fox-Slater of Aon in Perth. SPONSORED BY QBE 2014 STUDENT OF THE YEAR Trainee & Student of the Month NIBA College recognises students (trainees and non-trainees) who demonstrate excellence in the preparation and presentation of their formal assignments with a monthly award including a certificate and training voucher. The student of the month is also awarded a certificate and cheque to the value of $50 by our Student of the Year Award sponsor, QBE. Academic scholarships NIBA College, in partnership with industry sponsors, provides assistance to brokers to complete qualifications and ongoing learning activities. The current scholarships are available: Frank Earl Memorial Scholarship Sponsor: Macquarie Premium Funding This is a full scholarship to complete the Graduate. It is offered annually to a broker who demonstrates a high level of leadership and participation in professional and career development. This scholarship is valued at approximately $10,000. CGU NIBA Professional Excellence Scholarships Sponsor: CGU A number of scholarships are awarded annually to senior brokers to undertake the 8 CPIB modules. Each scholarship is valued at approximately $3500. Young Professional Broker of the Year Award/ Warren Tickle Memorial Award Sponsor: Vero This award is conferred annually, in each NIBA State Division, to an insurance broker below the age of 35 who exhibits an outstanding level of professionalism. The prize is a trip to Sydney to attend a professional development workshop and an all-expenses paid attendance to the NIBA Convention. Our regional winners go on to contest the national Warren Tickle Memorial Award. The prize varies from year to year but includes an all-expenses-trip to London, valued at approximately $10,000. Broker of the Year Award Sponsor: Zurich The Broker of the Year Award celebrates the achievements and contribution of an outstanding a Qualified Practising Broker (QPIB) who is judged to be an inspirational role model, a strong contributor to the broking community and who demonstrates excellence in broking practice. The national winner is selected from five regional finalists. The national winner receives an outstanding international business and pleasure experience to the value of approximately $20,000. WARREN TICKLE MEMORIAL AWARD OVERALL WINNER SPONSORED BY VERO NIBA BROKER OF THE YEAR OVERALL WINNER SPONSORED BY ZURICH For more information about NIBA College courses, For visit more the information College section and eligibility of niba.com.au requirements, or contact visit niba.com/awardsandscholarships our Qualifications Advisor on (02) or qualifications@nibacollege.com.au 23