BSB51107 Diploma of Management

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1 BSB51107 Diploma of Management 2014 Learning Pathway Application Pack

2 Acknowledgements This work has been produced for the Centre for Community Welfare Training (CCWT) by Lesley Furneaux-Cook Learning and Development Project Manager for Version No 6 Date released 2014 Disclaimer CCWT does not give warranty nor accept any liability in relation to the content of this work. Copyright CCWT This publication is copyright. Except as expressly provided in the Copyright Act, 1968; no part of this publication may be reproduced by any means (including electronic, mechanical, microcopying, photocopying, recording or otherwise) without prior written permission from CCWT. Centre for Community Welfare Training 2014 Page 2

3 Invest in your community services management career! Who is this qualification designed for? Workers who undertake this qualification generally work, or aim to work, as managers in community service organisations however it is transferable across sectors. They work independently and report to executive management or Boards, and may supervise other staff or be responsible for managing a team. These workers have input into the development of policies, procedures, budgets and operational plans. Why should I undertake this qualification with CCWT? CCWT is a leading training provider for those in the community services sector. Our trainers have experience in this sector as well as expertise in adult education and training. Within the training sessions you will have an opportunity to learn with other managers and coordinators in the community services sector, enabling the sharing of ideas and the development of networks. CCWT offers flexible options for completing the qualifications. These options include: Choice of appropriate subjects for your work role (see below). Distance packages for some units of competency. Recognition of Prior Learning Assessment over clusters of units or individual units Assessment through completion of a workplace project. CCWT s program offers quality, relevant training and support at a highly competitive price. What subjects will I cover? To complete the Diploma you will need to achieve eight (8) units of competency. You will be able to choose these 8 from a number of topic options. These can be either in a face to face delivery mode or by Distance Packages. You should consider your interests and work role when choosing your units. How long will it take me to achieve the Diploma? It really depends what pathway you choose to complete your Diploma. Workshops are offered at least once a year, so you may choose to complete the qualification in one year. However, you can take up to two years to complete the workshops and assessments. With other pathways( RPL) the time can vary between 6 months and 18 months to complete. Can I have my current skills and knowledge recognised? Yes, you can elect to undertake Recognition of Prior Learning (RPL) for one or more units. If you think that you already have the skills for the unit, consult with the Course Coordinator. RPL can be done either by portfolio or by workshop. See page 4 for further information on RPL or go to our website How much does it cost? The cost of the program depends on the units that you choose. Costs range from depends on the units you choose. However enrolling in the Diploma will also give you a 10% discount. See page 17 to calculate the cost of your Diploma. These fees cover all workshops or distance options, learning materials and support services. Part payment is generally required before commencing the course. The cost of the Recognition of Prior Learning Portfolio is $1760 for the entire qualification or $220 per unit. If you choose to do your Diploma by RPL workshop, the cost will be $1760/$1720 VIP. Centre for Community Welfare Training 2014 Page 3

4 Pathways to a Qualification Pathway 1 Learning and Assessment This pathway is recommended for participants who have limited management experience and for participants who enjoy the opportunity to learn skills in a face-to-face workshop environment. Six of the required eight units are offered as face to face modules. You need to attend these modules. To complete the remaining two units of competency you can choose from a range of workshops and/or distance kits, depending on your areas of interest and relevance to your work role. Assessment is by completion of written assessment tasks. You will draw on your workplace experience to complete these assessments. You may also find that you can submit examples of your work for part or all of your assessment requirements. Pathway 2 Assessment Only This pathway is for experienced managers/coordinators to demonstrate their skills and knowledge to gain a formal qualification. It is also known as Recognition of Prior Learning (RPL). There are two options for RPL: 1. Portfolio-Participants need to collect evidence from their workplace to demonstrate their skills and knowledge or complete other assessment tasks. Participants are supported by an experienced assessor and written resources. 2. RPL Workshop- Participants prepare for a 2-day workshop using material given to you prior to the. In the workshop, Diploma participants demonstrate their skills and knowledge in the units with an assessor. Pathway 3 A Combination If you are experienced in some of the knowledge areas, you may apply for RPL for these units and complete the remaining units by learning and assessment. The cost for this pathway will be negotiated with the Course Coordinator. How do I know which pathway to choose? Before undertaking the you can discuss your options with the Course Coordinator. Pathways 2 and 3 require you to complete a self-assessment process before registering. This is also a useful tool if you are unsure about the Recognition of Prior Learning process. The Self Assessment and other relevant information is available on our website Can I attend an individual workshop and not complete the whole Diploma? Yes you can choose to attend only the workshops that interest you. Apply for these workshops through the normal CCWT registration process. How do I apply? Fill in the Application Form on page 16 or ring the Course Coordinator on Centre for Community Welfare Training 2014 Page 4

5 Learning Pathway Course Schedule You then need to choose 8 (eight) units of competency from the following options. Course Name Unit(s) of Competency Mode of Delivery Trainer Course Dates Cost Project Management BSBPMG510A Manage Projects 1 day Face to Face Grace Leotta Feb 19 May 28 - Albury $420/$400 VIP Aug 4 Managing Budgets and Finances BSBFIM501B Manage budgets and financial plans Distance Kit CCWT L&D Specialists Distance kit available at any time $250 Managing Teams BSBWOR502B Ensure team effectiveness 2 day face to face workshop Judi Apte Sept 4, 5 $645/$605 VIP You as Manager BSBWOR501B Manage personal work priorities and professional development Distance Kit CCWT L&D Specialists Distance kit available at any time $250 Continuous Improvement BSBMGT516C Facilitate continuous improvement Distance Kit CCWT L&D Specialists Distance kit available at any time $250 Managing WHS and other Workplace Risks BSBIOHS509A Ensure a safe workplace BSBRSK501B Manage risk Distance Kit CCWT L&D Specialists Distance kit available at any time $320 Supervision and Debriefing CHCCS505B Provide support to community sector workers 2 day face to face workshop Judi Apte/CCWT Apr 8, 9 Sept 16, 17 Oct 23, 34 - Coffs Harbour $645/$605 VIP Manage People Performance BSBMGT502B Manage people performance 2 day face to face workshop Donna Bevan Jun 12, 13 Nov 3, 4 $645/$605 VIP Managing Operational Plans BSBMGT515A Manage operational plans 2 day face to face workshop Grace Leotta Nov 20, 21 $645/$605 VIP Recruitment and Selection Essentials BSBHRM405A Support the recruitment, selection and induction of staff Distance Kit CCWT L&D Specialists Distance kit available at any time $ 250 Unless specified all training is located in Sydney Centre for Community Welfare Training 2014 Page 5

6 Course Descriptions Manage Budgets and Finances Distance package only This Distance Kit identifies the outcomes required for financial management within a work team in an organisation. This includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from the BSB07 Business Services Training Package: BSBFIM501A Manage budgets and financial plans Participants will have the opportunity to: understand the purpose and terminology of budgeting and financial management understand basic accounting principles involved in budgeting, cash flows, financial statements, accrual accounting concepts and electronic spreadsheets understand how to negotiate required changes to budgets and financial plans understand how cost management plans are developed analyse budgets and identify contingency plans identify the skills involved in managing financial management processes, the range of financial roles and responsibilities in the organisation and how to manage financial risk review and evaluate financial management processes Cost Distance Kit with assessment: Centre for Community Welfare Training 2014 $250 Page 6

7 Project Management Grace Leotta 19 th February or 28 th May (Albury) or 4 th August 2014 Everyone works on projects. We may call them tasks or jobs but ultimately they require our energy and attention. Despite the fact that many project management tools and techniques are available, projects still fail with monotonous regularity. Why? Because the basic principles of project management and the critical success factors to make a project work are frequently ignored. The aim of the workshop is to provide a clear understanding of the generic principles and techniques of project management. The workshop will provide participants with strategies to implement the tools and skills needed to manage a project from start to finish. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from the BSB07 Business Services Training Package: BSBPMG501A Manage projects Participants can expect to cover the following topic areas: define a project identify project management tools develop a project plan plan to involve their team implement quality management skills to the project understand the required record keeping systems Who should attend? Managers, co-coordinators, team leaders and participants. Registration/Cost Options Individual workshop training and assessment cost: $420/$400 VIP Centre for Community Welfare Training 2014 Page 7

8 Managing Teams Judi Apte 4th and 5th September 2013 Managers have an important role in facilitating the development and empowerment of work teams, so that employees, clients, the organisation and contractors achieve planned outcomes. This workshop looks at the skills required by frontline managers to manage these team relationships. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from the BSB07 Business Services Training Package: BSBWOR502B Ensure team effectiveness Participants will have the opportunity to: examine the leadership role in the development of a team develop strategies to lead and facilitate teamwork and strengthen the team culture identify strategies, processes and procedures to monitor team effectiveness identify strategies to manage difficulties faced in the team to achieve positive outcomes Who should attend? Managers, coordinators, team leaders and participants Registration/Cost Options Individual workshop training and assessment cost: Centre for Community Welfare Training 2014 $645/$605 VIP Page 8

9 You as Manager Distance kit only This unit applies to managers and focuses on the need for managers to be organised, focussed and skilled, in order to effectively manage the work of others. As such it is an important unit for most managers, particularly as managers serve as role models and have a significant influence on the work culture and patterns of behaviour. BSBWOR501B Manage personal work priorities and professional development Participants will have the opportunity to: Establish personal work goals Set and meet own work priorities Develop and maintain professional competence Who should attend? Managers, coordinators, team leaders and participants Cost Distance kit with assessment $250 Centre for Community Welfare Training 2014 Page 9

10 Continuous Improvement Distance package only This distance package looks at what is required to lead and manage continuous improvement processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvement. The utilisation of a range of problem solving and decision making strategies underpins this training. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from the BSB07 Business Services Training Package: BSBMGT516C Facilitate continuous improvement Participants will have the opportunity to: gain a knowledge of continuous improvement systems and processes discuss quality approaches relevant to their organisation experiment with problem solving and decision making strategies identify consultation and communication techniques, including reporting and recommendation processes identify strategies to ensure that team members are actively encouraged and supported to participate in decision making responsibilities and to assume responsibility, as appropriate discuss effective mentoring and coaching processes develop monitoring and evaluation skills Who should do this unit? Managers, coordinators, team leaders and participants. Cost Distance package with assessment: Centre for Community Welfare Training 2014 $250 Page 10

11 Managing WHS and Other Workplace Risks Distance package only This distance package provides an overview of the roles and responsibilities of managers in managing risks in the workplace. Occupational health and safety will be highlighted, although a broader range of risks will also be examined. Issues such as risk identification and analysis, implementation and evaluation of treatment options, and working effectively with staff to manage risks will be explored in the light of relevant legislation and standards. Participants who successfully undertake assessment will receive a Statement of Attainment for the following units from the BSB07 Business Services Training Package: BSBOHS509A Ensure a safe workplace BSBRSK501B Manage risk Participants will have the opportunity to: identify tools for identification of risks identify, analyse and evaluate risks discuss risk categorisation and risk priorities determine appropriate control measures and prepare a treatment plan develop strategies to monitor and review treatment of risks undertake practical exercises to understand the process of hazard identification and risk management examine the legislative responsibilities for managers to develop and maintain safe workplaces explore what constitutes an occupational health and safety management plan discuss participative arrangements plan an induction process for new staff Cost Distance package with assessment: $320 Centre for Community Welfare Training 2014 Page 11

12 Supervision and Debriefing Judi Apte/ CCWT specialist 8th and 9th April or 16th and 17th September or 23rd and 24th October 2014 ( Coffs Harbour) It is widely recognised that effective workplace debriefing and support enhances service outcomes and reduces worker burnout and turnover. This workshop examines the range of methods by which support can be provided; including structured planned supervision, debriefing following incidents and support to achieve required skills. The skills that are needed by supervisors and managers to ensure that support is provided effectively, the role of organisational policies and procedures, and the nature of the supervisor-worker relationship are also emphasised. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from CHC08 Community Services Package: CHCCS505A Provide supervision support to community sector workers Participants will have the opportunity to explore: supervision models and practices facilitation of emergency interventions techniques to identify staff needs types of internal and external support available to staff the legal, ethical and organisational implications for both workers and managers communication skills needed to carry out debriefing effectively typical organisational policies and procedures Registration Cost Individual workshop training and assessment cost: $645/$605 VIP Centre for Community Welfare Training 2014 Page 12

13 Managing People Performance Donna Bevan 12th and 13th June or 3rd and 4th November 2013 The efficient allocation of work and the monitoring of work outcomes are two important tasks for managers. This workshop begins with the development of work plans and performance standards and examines the skills needed by managers to ensure that workers are able to carry out the work plans. This includes how to monitor work, provide feedback and coaching to staff, and how to initiate and manage performance improvement systems. This workshop is particularly useful for managers of small teams or organisations that do not have trained human resource staff. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from the BSB07 Business Services Training Package: BSBMGT502B Manage people performance Participants can expect to cover the following topic areas: development of performance indicators and work plans design of performance management and review systems development of performance improvement plans providing effective feedback to employees (both formal and informal) coaching and mentoring skills to improve worker performance legal responsibilities in staff termination Who should attend? Managers, coordinators, team leaders and participants. Registration/Cost Options Individual workshop training and assessment cost: Centre for Community Welfare Training 2014 $645/$605 VIP Page 13

14 Managing Operational Plans Grace Leotta 20 th and 21st November 2014 Managers are required to develop and monitor the implementation of their organisation s operational plan. The success with which this happens determines the quality of the services delivered and the level of resources required. This workshop will look at how to develop and implement systems and procedures to effectively manage your organisation s operational plan in a way that produces efficient and effective workplace practices and quality service delivery. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from the BSB07 Business Services Training Package: BSBMGT515A Manage operational plan Participants will have the opportunity to: understand the process of developing an operational plan identify the resources required to implement a plan understand the required record keeping systems discuss performance systems and processes to monitor and review operational performance Who should attend? Managers, coordinators, team leaders and participants. Registration/Cost Options Individual workshop training and assessment cost: $645/$605 VIP Centre for Community Welfare Training 2014 Page 14

15 Recruitment & Selection Essentials Distance package only Successful recruitment and induction of staff is essential for the organisation s short term needs and long term development. We need to find people who are the most suitable for the job as the results of ineffective recruitment can be additional financial expense, disrupted workplaces and stressed staff. Participants who successfully undertake assessment will receive a Statement of Attainment for the following unit from the BSB07 Business Services Training Package: BSBHRM405A Support recruitment, selection and induction of staff Participants will have the opportunity to examine: the place of recruitment and selection in the overall human resource cycle identifying what will attract good staff to this job identifying key job requirements and developing/ updating job descriptions best practice guidelines and legal requirements for recruiting and selecting advertising essentials developing selection criteria and interview questions the processes of effective interviewing responding to different generational expectations the elements of an effective induction program establishing team relationships and supervision Who should do this unit? Managers, coordinators, team leaders and participants. Cost Distance package with assessment: $250 Centre for Community Welfare Training 2014 Page 15

16 Application Form I understand that by lodging this Application Form, I am agreeing to CCWT s Terms and Conditions on page 18 of this form. Please note refund conditions in particular. 1. Personal Details Family Name: Given Names: Date of Birth: / / Gender: Male Female Address: Postcode: This is my home / work address (please circle one) Phone (H) (W) (M) Current Employer: Fax: Position: Do you identify as: Aboriginal Torres Straight Islander CALD (NESB) What language(s) do you speak at home? Do you need special assistance in training (including literacy support) If yes, please outline: Yes/No 2. Documentation Please attach the following: 1. Current Job Description (if available) 2. Current Resume (if available) 3. Payment Details Please note: CCWT does not require full payment up front. For the full qualification the payment schedule is: 1 st instalment of $1000 due before attending first workshop 2 nd instalment of up to $1000 due mid Diploma 3 rd instalment of remaining payment due after completion of Diploma CCWT will invoice you for all payments. The invoice can then be paid by cheque, credit card (Visa or Mastercard), direct deposit or cash (at Sydney office only) Total Amount Payable: (Calculated from following pages) Centre for Community Welfare Training 2014 Page 16

17 NEXT STEP. Please choose 8 units by ticking the boxes then add up the cost and take off 10% Use this information to complete your application on page 16 Remember that the WH&S Distance kit is 2 units. Course Delivery mode Unit Tick Cost You as Manager Distance kit 1 o $250 Project Management Managing Teams Supervision and Debriefing 1 day Face to Face workshop 2 day Face to Face workshop 2 day Face to Face workshop 1 o $420/$400VIP* 1 o $645/$605 VIP * 1 o $645/$605 VIP * Manage Budgets and Finances Distance kit 1 o $250 Manage People Performance Managing Operational Plans 2 day Face to Face workshop 2 day Face to Face workshop 1 o $645/$605 VIP * 1 o $645/$605 VIP * Continuous Improvement Distance kit 1 o $250 Manage WHS and other Workplace Risks Recruitment and Selection Essentials Distance kit 2 o $320 Distance kit 1 o $250 Total number of units (8) Total cost $ Less 10% discount $ * VIP- Discounts apply to ACWA members and those who have applied for CCWT s Training Discount Service. Centre for Community Welfare Training 2014 Page 17

18 Terms and Conditions By lodging this Application Form, you are agreeing to CCWT s Terms and Conditions. Course Attendance Unless completing the distance education options, it is essential to attend all workshops for the full duration. If you would like to change your preferences for distance or face to face delivery, please do so 10 days before the commencement of the workshop. You may elect to complete some units of competency by Recognition of Prior Learning (RPL). Please make your choice carefully before you enrol. RPL attracts lower fees, so a combination of RPL and workshops can be more cost effective, but refunds will not be given to participants who choose the RPL process for some units after they have registered for the complete Diploma. For further information on RPL please visit the CCWT website ( or phone the Learning and Development Coordinator. What does my course fee cover? Course fees include: Course attendance or distance resources (where available); Handouts; Support provided by the Learning and Development Coordinator; Tea/coffee and biscuits at workshops; Assessment services if more than two attempts are needed an additional fee of $50 per unit will apply; Issue of Certificate of Attendance; and Relevant certification, that is, Statement of Attainment, or Diploma. It is important that assessment tasks are submitted by the due date given by the trainer/assessor, or that you apply for an extension. Generally there is no problem with gaining an extension but it is essential to request one. You can request an extension by contacting the Learning and Development Coordinator or faxing in a completed Extension Request Form (found in your Student Handbook). If completed assessment tasks are not received within six months from the completion of the workshop, and an extension has not been arranged, a further fee of $50 per unit will be charged. This fee must be paid when you lodge late assessment tasks. Course fees remain valid until 1 st October After this date, 2015 course fees will apply. Receipts Please note that invoices and receipts are only issued on request. Refunds Once your registration is processed we will refund 75% of the course fees provided that you notify us in writing two weeks before the commencement of your first workshop. Course fees are not refundable after the first workshop that you attend, except in the case of illness or misadventure as stated below. A pro-rata refund will be considered if a medical certificate is provided in the event of an illness or misadventure. Any requests for refunds or changes to your enrolment or attendance preferences must be made in writing. Centre for Community Welfare Training 2014 Page 18

19 Please return your Application Form, required documentation and payment to: Course Coordinator If you register CCWT for a nominated workshop and do not attend, you will need to register in that workshop for the Locked following Bag 13 year and will incur an additional charge based on the current CCWT Handbook Haymarket fees. Post Office NSW 1240 Phone (02) Course Cancellations/Postponements CCWT does all it can to ensure that courses run in accordance with the course schedule, however CCWT also reserves the right to alter any arrangements, including course cancellations. In the event of a course cancellation, CCWT will negotiate a mutually satisfying arrangement. This may include registration into the same workshop at a different time, registration into a similar workshop, completion of distance packages, and/or personal support from a CCWT trainer/assessor. If CCWT is unable to provide the required training and assessment to complete the qualification, you will receive a refund of all unused registration fees, and assistance in sourcing a vacancy in a similar qualification elsewhere. Travelling Costs In the event of a workshop postponement or cancellation, CCWT is not responsible for travel costs that may be incurred. If a workshop is postponed or cancelled CCWT will make reasonable efforts to contact you within seven days of the scheduled date. It is advisable that before booking travel you phone CCWT seven days prior to the workshop. After reading the Terms and Conditions: Centre for Community Welfare Training 2014 Page 19

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