Business Together unifying communications for your global workplace

Transcription

1 Business Together unifying communications for your global workplace

2 the global enterprise It s a geographically dispersed workforce functioning across time zones and continents. With the need to manage multiple communications tools. And the ability to work anywhere. Workers want to team and meet virtually at a moment s notice. And work with colleagues like they're sitting next to them. The global enterprise needs to maximize effectiveness by unifying its communications and speeding up business processes. The global enterprise needs to do business, together.

3 productivity tools that work as hard as you do Staying in touch is as easy as turning on your handheld. And now with Business Together, your teams can work together just as easily, whether they're on different floors, in different cities, or across the world... at a moment s notice, with a unified set of communication tools. simplify life, improve performance and reduce costs Collaboration tools can bring together colleagues, partners and customers. Nearly every company has the basics, like and telephony, but what about instant messaging, Web conferencing and presence knowing where your colleagues are and if they are available, in real time? Unifying all your communications tools so they work together can improve the efficiency of your business, making it easier for your people to get things done faster. Our collaboration portfolio consists of the best communications tools on the market. By customizing them to your requirements, you get a unified communications solution perfectly suited to your business. We ll help you and your business work smarter across locations and time zones and provide whatever level of support you need. With Business Together users can collaborate seamlessly, from continent to continent, with a full range of productivity-enhancing tools like instant messaging, telephony, conferencing, document sharing and interactive directory services. We bring together best-in-class technology to build robust solutions with help from leading vendors, including Avaya, Cisco, IBM, Microsoft, Polycom Tandberg and WebEx. Based on your needs we design, implement and manage your solution so your critical business functions, from sales to finance to customer service and supply chain personnel, can interact more effectively and improve business processes. As a communications services integrator, we help you standardize, consolidate and integrate critical communications functions to enable collaboration. When it comes to collaboration, we've got you covered in product breadth, reach and experience. messaging: a leading Lotus Notes partner and a global Microsoft Gold certified partner and Global System Integrator with voice specialization in unified communications with more than 15 years experience managing over one million users telephony: from IP telephony to voice over IP, servicing more than 500 customers at 9,000 sites across 100 countries and over 350,000 IP phones deployed mobility: wired and wireless access in nearly 150 countries including around 114,000 Wi-Fi hotspots and over nine million business users conferencing: high quality, easy to use audio, video and Web conferencing using local, toll-free or Internet access

4 all kinds of options for all kinds of business From global audio, video and Web conferencing to enterprise instant messaging, presence, IP telephony and document sharing, we offer a full suite of managed services for all your collaboration needs. No matter which elements you choose, you can be sure you'll get the highest quality services and the best technology on the market. And we bring it all together so it s easy to use through a single unified client on your computer or mobile device. presence and instant messaging: Find the right resource the first time through presence and communicate in real time with instant messaging with managed services based on Microsoft Office Communications Server or IBM Lotus Sametime. Our managed solutions from Microsoft Exchange, Lotus Notes and Sun Java all include antispam, anti-virus, archiving and continuity for compliance and reliability. Scalable and secure, our messaging solutions include the application, the underlying infrastructure and proactive management for high service availability for your end users. data management: Fully managed, wireless push-mail gives you access to your messages on the go. We can also simplify archiving and message retrieval in compliance with regulatory requirements. conferencing: Conduct meetings around the world with a moment s notice using audio, video and Web conferencing. Our comprehensive, cost-effective services offer the right meeting options for everyone you work with. Personal conference services enable end users to start a session on demand. document sharing: Our managed solutions are based on industry-leading technology and enable co-authoring and desktop and document sharing. telephony: When s and instant messaging aren t enough, we can combine the functionality of IP telephony with Microsoft OCS or IBM Lotus Sametime to enable true unified communications for maximum benefit. mobility: Because your users need anytime, anywhere access to information, we offer one number, one voic , hot call transfer and dual mode (Wi-Fi/GSM) mobility services.

5 unified by design We bring your IT and communications together to keep your entire community connected. That gives you the ability to know where your colleagues are, if they are available and the best way to contact them. By reducing delays in communications, you improve business processes, time to market and customer satisfaction. click to increase efficiency Each of our stand-alone collaboration tools can help your teams work better together, but with a single unified client that s available wherever your employees are working, the click of a mouse can be your key to maximum efficiency. With a custom-designed, fully integrated solution, your users gain control over their communications with greater accessibility to colleagues. You gain manageability, predictable cost and performance in a secure manner. Key business benefits of our unified communications solutions include: greater collaboration within and outside the company, reduced voice costs, cost-per-user pricing with no capital investment, reduced travel and improved workflow resulting in increased worker productivity. productivity: accelerate your business by unifying the communications tools employees need most for effective collaboration through a single interface ease-of-use: allow colleagues to find each other quickly with presence information, exchange instant messages, share documents and launch a voice or conference call effortlessly accessibility: ensure that services can be accessed anywhere, anytime on or off-site flexibility is our middle name From individual services to comprehensive collaboration suites, our solutions can fit any situation. They can accommodate two to one hundred thousand users with worldwide support. We partner with the industry s leaders so you get the technology that s right for your business. And, once your collaboration solution is up and running, you can manage it, we can manage it, or we'll do it together. Our flexible service models can accommodate shared or dedicated services located on your site or ours. Flexible pricing options let you tailor the solution to your budget.

6 return on your investment getting it right Behind a really successful unified communications and collaboration solution is a good design. Our consultants specialize in the issues facing global enterprises and are experts in today s collaborative communications tools. They'll work with you to understand your business, then recommend how best to enable effective communications throughout your organization with the right mix of devices, applications and IT system integration. And, we build what we design. No matter how advanced our solution might seem, you can be sure it's achievable, in terms of both technology and cost savings. support where and when you need it Of course, we also have the expertise and tools to keep your systems and applications running at their best. Our suite of customer care services, Service Select, is aligned with the best-practice framework of ITIL (IT Infrastructure Library), the recognized standard for excellence in operational support. Orange achieved ISO certification, so you can be confident that the right people, processes and tools are in place to ensure reliable performance for an improved end-user experience. Your business can perform at its best because your communications continue to operate at their peak. the right choice Multinationals everywhere are choosing Orange Business Services as their collaboration partner. Maybe it s because our services use the latest applications. Or because we make sense of confusing technology. Or perhaps it s just that our solutions simplify our customers lives. Whatever the reason, we enjoy helping businesses like yours unify their communications. And with staff in 166 countries and territories all over the world, chances are we can help you, too.

7 success is our spokesperson consumer products manufacturer: This company wanted to make the most of its Cisco IP telephony rollout by integrating it with Microsoft messaging and the Office Communicator client for unified communications, so Orange Business Services consultants designed a solution. The result? End users now control the phone on their desk through their unified desktop client. Calling colleagues requires one click, once the end user determines the availability of the person through rich presence information. Calls can be redirected based on user status. Other benefits include: high value to end users, so high user acceptance cost optimization through the use of lower cost IP phones improved collaboration between end users in different locations better efficiency through better business processes low cost-of-ownership and predictable cost per user The unified communications service has been extended to mobile phones for single number service and integrated with the desktop. Orange managed the complexity by designing, testing and implementing the solution and supports it through ongoing management to ensure high service levels. The customer gets best in class capabilities from Cisco and Microsoft integrated through a single client and a single provider. semiconductor manufacturer: This multinational required communication and collaboration between globally distributed offices. It needed to improve time to market for new initiatives and products to maintain its competitive position, and multiple platforms for instant messaging, presence and Web conferencing were expensive. Orange Business Services delivered a fully managed, hosted solution for unified communications based on Microsoft OCS. This included , instant messaging and Web meeting integrated through a single user interface with presence. ITIL standards-based service management provides secure, reliable performance backed by comprehensive SLAs. The result: low cost-of-ownership (no CapEx) and predictable cost per user improved workflow, accelerating business processes and decision making for dispersed teams high service availability for an improved end-user experience anytime, anywhere access to information agility to change capacity and features according to evolving business needs Let Orange Business Services improve communications between your employees, partners and customers. Contact your local account team or visit us at today.

8 regional offices Americas Atlanta 600 Galleria Parkway Atlanta, GA USA Tel.: Washington, D.C McLearen Road Herndon, VA USA Tel.: Europe Paris 190, avenue de France Paris Cedex 13 France Tel.: Slough Betjeman Place 217 Bath Road Slough, SL1 4AA United Kingdom Tel.: +44 (0) Asia Pacific Singapore Block 750 Oasis Chai Chee Road #04-02 Chai Chee Singapore Tel.: for more information, visit Equant and Orange Business All rights reserved. All trademarks are the property of their respective owners. This publication provides outline information only. Product information, including specifications, is subject to change without prior notice. 1109/MNC-BTG-001(2)PVA