UC2 IBM Unified Communications and Collaboration. Carlos Eduardo Tech (19)

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1 UC2 IBM Unified Communications and Collaboration Carlos Eduardo Tech (19)

2 Agenda The Power of Unified Communications IBM Unified Communications & Collaboration (IBM UC 2 TM) Common Usage Scenarios Why Sametime software should be your UC Platform 2

3 What's driving Collaboration in the enterprise? Get closer to my customer and differentiate versus competition Focus on critical process improvements Differentiate through customer service, be easy to do business with Deliver faster and more accurately than the competition Process more transactions Eficiência, produtividade Globalization Virtualize work and teams Increase remote workers & recruit talent globally Develop a stronger corporate culture Foster collaborative culture across value chain aeroporto interditado, transito, gripe suína... Cost efficiencies Maximize shrinking budgets Cut travel expenses without sacrificing business results Optimizing existing investments vs rip and replace Cut capital, leverage cloud services viagens, cursos, telefonia... Influence of new generations of workers, customers and partners Diversify tools, increase flexibility of IT Secure IM and social networking not open on the internet Modern capabilities to attract talent External collaboration with customers and partners geração Y, quem ta vindo por aí..

4 What is Unified Communications? mobility rich presence instant messaging web, audio, video conferencing unified messaging telephony

5 Why Unified Communications? Yesterday: People went to work Today: Work comes to people Office Home WAN/Internet Transportation Airport Hotel Unified communications offers the ability to improve how individuals, groups and companies interact and perform tasks. The largest single value of unified communications lies in its ability to reduce human latency in business processes.

6 The power of Unified Communications Get closer to my customer and differentiate versus competition Extend presence, chat, video in customer service for differentiation Improve first call resolution, access experts immediately, eliminate & voic tag Engage the customer in new ways (ex: meetings) Globalization Chat the #1 enabler to keep remote workers in touch and available Hire talent anywhere, maintain culture Review documents, presentations virtually Foster better collaboration across department silos Get into emerging markets faster, deploy PC with softphone Cost efficiencies Cut travel with web and video conferencing Cut long distance, cell phone and hotel phone fees when traveling Leverage existing telephony and video equipment Reduce number of hardphones you have to buy Cut hosted web conferencing bills Influence of new generations of workers, customers and partners Chat is a business expectation now and your future phone Add audio and video affordably and securely Engage with customers and partners as easily as internal employees Extend social networking tools with real-time communications

7 Agenda The Power of Unified Communications IBM Unified Communications & Collaboration (IBM UC 2 ) TM Common Usage Scenarios Why Sametime software should be your UC Platform 7

8 IBM Unified Communication & Collaboration 8

9 What is IBM Unified Communication & Collaboration? Deep integration of rich presence, instant messaging, , unified messaging, telephony, web, audio and video conferencing Delivered in the context of what you are doing Through a unified user experience Within applications and business processes

10 IBM's UC2 Solutions technical expertise industry knowledge and experience open and extensible platform ecosystem of partners

11 IBM Sametime: IBM UC 2 Solutions' Software Platform Conferencing Voice Mobile Messaging Instant Messaging open extensible Call Management Communities multi-platform scalable secure

12 Extend and deliver Sametime services where your users work IBM and IBM Business Partner solutions catalog RadioConnect Emergency Response, Security, Logistics coordination (anything where radios involved) Call Center

13

14 Customer Benefit Examples shortened by 4 days sales and ordering process saved Nic J. Theocarakis NISSAN DISTRIBUTOR Reduced staff and $3 million telephony costs $750K/year added to margins Grocery Retailer

15 Customer Benefit Examples Gartner estimates Instant messaging can reduce long distance calls by 30%, reduce usage by 40% and lead to a 15% reduction in voic usage. 380,000 Self-reg istered users 4,000,000 Instant Messages per day 180,000 Users online at any point in the day 170,000 Web Meetings per year $9.4M avg. yearly telephony cost savings 73M avg. yearly travel cost savings

16 Many Sametime customer successes US Government Accelerate Business Processes Save Money on Telephony Speed Decision Making Reduce Travel & Communications Costs Support Distributed Teams STATE OF MISSOURI

17 Agenda The Power of Unified Communications IBM Unified Communications & Collaboration (UC 2 TM) Common Usage Scenarios Why Sametime software should be your UC Platform 17

18 Everyday business: Get answers fast Scan your contact list to see who is available to help Quickly engage multiple people to determine who has needed expertise Send annotated screen shots to help provide context Send files without waiting on Jump to a voice or video chat when the conversation gets detailed Instantly share your application window or screen to collaborate when in a chat 18

19 Marketing: Speed new content delivery Enter a meeting room with a single click from the Sametime Connect client Invite colleagues by dragging names from the contact list and dropping them on the meeting room Co-workers receive popup notification and join meeting with single click Upload files to present and share by dropping them on the meeting library Use built-in Voice & Video to eliminate phone calls, record meetings Automatically capture attendance and record meeting meetings, action items 19

20 Sales & Support: Find the right expert fast 20

21 Conference Calls: Without the hassle 2. Drag a contact name into the call window 1. Start a call by right clicking on a contact name or typing a number in the quick find window 3. Sametime uses their call rules to reach them on the right device 21

22 Sametime Unified Telephony Telephony Presence Rich & Consistent Softphone User Experience Intelligent call management Simplified integration with heterogeneous PBX systems

23 IBM UC 2 : Tangible hard dollar savings Reduce or eliminate fees associated with hosted web conferencing Reduce travel costs through online meetings Eliminate the need to purchase softphone licenses Use low-end IP phones with SUT instead of high-end IP phones Reduce telephony costs for remote employees Reduce telephony costs by lowering the number of phone calls Reduce cell phone charges for international roaming 23

24 Example Sametime ROI Model Output Size: 3,000 people Industry: Consumer Products Location: Metropolitan region of United States Solution: Sametime Standard & Sametime Unified Telephony Note: All references to Sametime ROI example refer to a fictitious company and are used for illustration purposes only.

25 Benefits Summary Benefits Summary Year 1 Year 2 Year 3 Total Total Benefits $2,035,275 $1,930,050 $1,840,050 $5,805,375 Top Benefits (SUT) Reduce telephony costs for remote employees $450,000 $540,000 $540,000 $1,530,000 (ST) Reduce or eliminate costs for hosted web conferencing $263,250 $315,900 $315,900 $895,050 (SUT) Reduce Telephony Costs through use of Inhouse Adhoc Conferencing $259,200 $259,200 $259,200 $777,600 (SUT) Eliminate the need to pay for a softphone & connection charges. $450,000 $90,000 $0 $540,000 (ST & SUT) Reduce telephony costs by reducing the number phone calls $150,000 $180,000 $180,000 $510,000 (ST & SUT) Reduce cell phone charges for international roaming $142,875 $171,450 $171,450 $485,775 (ST & SUT) Reduce wasted time by avoiding calls and messages through rich presence awareness and instant messaging (Indirect) $142,125 $170,550 $170,550 $483,225 (ST) Eliminate delays by improving the ability to find an expert (Indirect) $125,625 $150,750 $150,750 $427,125 (SUT) Use low-end IP phones with SUT instead of high-end IP phone $52,200 $52,200 $52,200 $156,600 Total Top Benefits $2,035,275 $1,930,050 $1,840,050 $5,805,375 Direct Benefits $1,767,525 $1,608,750 $1,518,750 $4,895,025 Indirect Benefits $267,750 $321,300 $321,300 $910,350 25

26 ROI Analysis ROI Analysis (Probable Case) Initial Year 1 Year 2 Year 3 Benefits $0 $2,035,275 $1,930,050 $1,840,050 Cumulative Benefits $2,035,275 $3,965,325 $5,805,375 Investment $945,000 $375,318 $276,540 $276,540 Cumulative Investment $945,000 $1,320,318 $1,596,858 $1,873,398 Cash Flow ($945,000) $1,659,957 $1,653,510 $1,563,510 Cumulative Cash Flow ($945,000) $714,957 $2,368,467 $3,931,977 ROI 210% Risk Adjusted ROI 182% NPV Savings $3,140,841 IRR 165% Payback period (including deployment period) 9 month(s) Risk Adjusted Discount Rate 9.5% 26

27 Agenda The Power of Unified Communications IBM Unified Communications & Collaboration (UC 2 TM) Common Usage Scenarios Why Sametime software should be your UC Platform 27

28 Industry Recognition for IBM UC 2 Solutions Product of the Year UC Magazine, 2008 & 2009 IBM Brings Future of Voice Collaboration to Legacy IT Systems -- Fox Business, CNN Money, Yahoo Business, Barrons - April 2009 Leadership Quadrant: Gartner Magic Quadrant for Unified Communications September 2009 Rants: Enterprise 2.0 Faceoff: Microsoft Lags Behind IBM in Social Software C. G. Lynch, CIO.com, June 10, 2008 Gartner Magic Quadrant for Managed Network and Professional Services WW August 2008

29 It s about people It s about creating a culture for innovation It s about business transformation It s about making people more productive in the context of the work they do everyday 29

30 Lotus Sametime 8.5 supported platforms Clients Microsoft Windows XP (SP2) and Windows Vista 32 and 64 bit (Lotus Sametime Connect 8.5 or Lotus Notes upgrade) Browsers Microsoft Internet Explorer 6.x, 7.x, 8.0 (Microsoft Windows) Firefox 2.x and 3.0.x (Microsoft Windows, Mac, Linux ) Servers Safari 3.2 and 4.0.x (Mac) Microsoft Windows Server 2003/ and 64 bit Linux (RHEL, SLES) - 32 and 64 bit AIX 5.3/6.1 i5/os 5.4, 6.1 Solaris TM 10 Other Lotus Domino 8.0 / 8.5 for Community / Classic meetings IBM WebSphere Application Server 7 for new servers and gateway IBM DB2 Universal Database 9.5 for new servers and gateway 30

31 Why Sametime software should be your UC platform Delivers Key UC Capabilities Out-of-the-Box Rich presence, IM, online meetings, mobile device support, desktop video, VoIP, softphone, intelligent call management, PBX integration, public IM federation... Unified User Experience gives users only one thing to learn Consistent UI across multiple platforms rich client, web, mobile and OS's Embed in applications & web sites to leverage CEBP Shields users from back-end changes & migrations Get started faster and grow without vendor lock-in An open, standards-based platform Integrate with (don't replace) leading audio, video and telephony systems Supports multiple systems, directories and operating systems (server & client), integrates multi-vendor, TDM and IP PBX environments Over 400 partners delivering Sametime based solutions Mature, Scalable, Robust, Security-rich Over 10 years in market Trusted by numerous military & intelligence agencies Deployments from less than ten to multiple hundreds of thousands of users

32 The Lotus Sametime 8.5 customer Scalable instant messaging Extensible unified client platform Access to 3rd party IM Online Meetings Video Web browser access Web application integration 32

33 Planned platforms Near term plans for Lotus Sametime Connect and Lotus Notes embedded client support Apple Mac & Linux (RHEL, SLED) Microsoft Windows 7 Updated Lotus Sametime Advanced Updated Lotus Sametime Unified Telephony The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. 33

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