The Future of Business Collaboration. Delivered.

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1 Singtel Business Product Factsheet Managed Unified Communications-as-a-Service Defense Services The Future of Business Collaboration. Delivered. Looking to meet changing business communications needs but mired in complex infrastructure? Singtel Unified Communications-as-a-Service (UCaaS) addresses your needs with a unified, enterprise-grade cloud-based platform that enables users to communicate seamlessly regardless of location, network, or device, creating a connected and responsive organisation.

2 Unified Communications-as-a-Service Are you prepared for the new era of business communications? An increasingly mobile workforce, a growing international presence, and a rapidly-changing communications landscape these are some of the factors that businesses need to take into account as they seek to adopt the latest tools for effective communication and collaboration. Unfortunately, this is where their existing communications infrastructure often falls short. With the traditional approach of implementing in-house communications systems, it is often difficult to keep pace with the dynamic requirements of today s businesses. Long procurement cycles mean that businesses only get access to the tools they need, long after they first needed it. The integration of new systems to add new capabilities makes the communications infrastructure unwieldy and difficult to manage. This is further complicated by the proliferation of devices and the need to build and maintain infrastructure to support multiple sites across different geographical locations. Singtel UCaaS simplifies the future of business collaboration Singtel UCaaS helps you overcome these challenges and provides you with a platform to address rapidly-changing business and communications trends. It integrates multiple communications and collaboration capabilities into a single cloud platform, allowing your business to take advantage of the latest technologies and tools without the hassle of deploying and managing your own infrastructure. The offering builds on the strength of Singtel s voice, data and cloud capabilities, and extends it into the mobile space for true Fixed-Mobile-Cloud-Convergence. For IT, this represents a simplified and cost-effective communications environment that reduces the need for time-consuming system management and helps rein in spiraling mobile costs. For end users, it translates into a seamless communications experience with access to the latest tools to help them to collaborate more effectively. And for the business as a whole, the pay-as-you-use model means that you no longer have to invest in new systems or in costly licences and upgrades. More importantly, better communications and more connected employees result in increased productivity, faster decision-making and shorter time to market for new products and services. Presence/IM Video Conferencing Telephony Web Conferencing Voic & Unified Messaging Transforming the Way People Work

3 The Singtel Advantage Singtel provides businesses with a comprehensive suite of voice, data, video and mobility services to complement or replace your existing communications infrastructure. Combines Singtel s capabilities in voice, data and cloud to deliver a seamless user experience Backed by Singtel s established capabilities in voice, data and the cloud, Singtel UCaaS integrates mobility features with the fixed network to deliver true Fixed-Mobile-Cloud-Convergence. This eliminates reachability issues, reduces costs and enables users to communicate easily, whether they are at their desks or on the move. Singtel UCaaS comes pre-bundled with a SIP connection to the public switched telephone network (PSTN), a Direct Dial In (DDI) number and call minutes, and enables cost-savings through VoIP and intelligent least-cost call routing. Offers user-based service schemes to meet specific needs From desk-bound personnel to professionals who need to travel widely for work, Singtel UCaaS s user-based schemes of service allow you to find the best fit for your end users based on their specific needs. We are also constantly innovating to make sure that your end users always have access to the latest communication and collaboration tools. Leverages Singtel s extensive network to deliver UCaaS across Asia UCaaS can be deployed across Asia via Singtel s extensive IP VPN network. Our extensive regional partnerships also enable us to complement the IP VPN network with regional 3G/4G and Wi-Fi coverage. This allows users to roam freely and cost-effectively across cities. Singtel also provides region-wide support for UCaaS with our local presence in Asian cities. Delivers strong support, backed by Singtel s large pool of ICT professionals With Singtel UCaaS, you have a large pool of ICT professionals to help you design, deploy and manage a robust regional communications solution that meets the specific needs of your organization, whether you are looking to migrate fully to UCaaS or to complement your existing infrastructure. We also provide comprehensive training, awareness and adoption services to help users transition to the new communications and collaboration environment, ensuring a smooth process so that users can take full advantage of the UCaaS capabilities.

4 Different Service Options for Different Needs Singtel UCaaS offers four service schemes to address different end user needs and usage patterns. Singtel UCaaS Singtel UCaaS powered by About the Service Powered by Cisco Hosted Collaboration Solutions, this service puts all the familiar features of a Cisco Unified Communication solution into the cloud, introducing greater deployment flexibility, without the need to invest in and maintain physical infrastructure. Leveraging Microsoft Lync and Microsoft Exchange, this service delivers a complete, hosted unified collaboration solution encompassing both Unified Communications and exchange server. Ideal for Customers who are looking to replace or extend the capabilities of their existing PABX to include Unified Communications tools. Customers who are looking for a one-stop hosted collaboration solution partner for both Unified Communications and Exchange. Comprehensive communications features for enhanced productivity and collaboration Singtel UCaaS boosts the responsiveness of your business and delivers a consistent workspace experience regardless of location, network, or device. Its key features include: Full set of telephony features for all your voice IP/ PBX 1 communications needs Chat/Instant Messaging to keep in touch at all times Presence to quickly locate and connect with contacts Unified Messaging and Voice Mail to bring voice messages and faxes to a single application Hosted Exchange Server* for a comprehensive suite of hosted collaboration solutions that includes hosted s *For Singtel UCaaS (powered by Microsoft) only. Fixed-mobile convergence with single number reach, and seamless transition of ongoing calls between desk and mobile Web, Video and Audio Conferencing to improve decision-making and collaboration over different devices and methods WiFi and Data Roaming services to stay connected regardless of location Integration with other third-party business applications such as Customer Relationship Management and Exchange

5 Benefits of UCaaS Singtel UCaaS delivers enhanced communications that leads to better collaboration, increase in productivity and faster decision-making. It also frees up communications-related capital expenditure and allows IT manpower to focus on the core business. For the IT manager Cost-effective and scalable Allows for cost-effective scalability by transforming capital expenditure into operational expenditure through a per-month, per-user fee Reduces mobile and communications expenditure with both least-cost routing capabilities and voice over IP networks Easy to deploy and manage Speeds up provisioning by eliminating traditional procurement, configuration and deployment cycles Reduces management effort with the use of standardised IP telephony infrastructure across all locations. Ensures scalability by allowing communications tools to be provisioned quickly and cost-effectively as the business expands Self-service portal Empowers the IT department to manage and monitor the communications network via an easy-to-use self-service portal Consultancy and professional services Leverages Singtel s extensive experience and expertise to provide consultancy services and help businesses develop a sound unified communications strategy Taps on Singtel s professional services to design, deploy and manage a unified communications solution that is optimised to meet business needs, whether it is a hybrid solution or involves a full migration to UCaaS. Evergreen technologies with enterprise-class reliability and availability Reduces the need to handle technology upgrades and refresh cycles, whilst ensuring that end-users always have up-to-date access to communications and collaboration tools Peace of mind with enterprise grade availability and reliability For the end users Rich range of unified communications and voice services Allows participants to select the most appropriate tool for different communication scenarios Easy to use Delivers a consistent user experience through a single interface, regardless of the device. Delivers different service schemes to meet different user needs and working styles Always connected Enables real-time communications and collaboration via a single number, regardless of the user s location or device Accommodates personal preferences such as choice of device, thereby increasing individual productivity

6 About Singtel Singtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with over 500 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States. Awards Asia Business Continuity Awards (ABCA) 2014 NCS - Business Continuity Provider of the Year Computerworld Readers Choice Awards 2014 Singtel Managed Connectivity and Managed Services Computerworld Readers Choice Awards 2014 Singtel EXPAN Hosting Services NetworkWorld Asia - Information Management Award Best in Security-as-a-Service ( ) Disaster Recovery & Business Continuity (2014) NetworkWorld Asia - Readers Choice Award Best Managed Services (2008, 2009, 2010, 2011, 2012) Managed Security Services (2014) Managed Infrastructure Services (2013, 2014) MAR 2015 For more information ucaas.singtel.com Contact your Account Manager Copyright 2015 Singapore Telecommunications Ltd (CRN: D). All rights reserved. All other trademarks mentioned in this document are the property of their respective owners.

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