WHITE PAPER. Taking a Strategic Approach to Unified Communications: Best of Breed vs. Single Vendor Solutions SPON. Published February 2013
|
|
- Lucas McKinney
- 8 years ago
- Views:
Transcription
1 WHITE PAPER sponsored by Unified Communications: Best of Breed vs. Single Vendor An Osterman Research White Paper Published February 2013 SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington USA Tel: Fax: twitter.com/mosterman
2 EXECUTIVE SUMMARY Unified communications provides a number of benefits to any organization: The ability for users to have an integrated experience that combines their , voice, Web conferencing, mobile and real time communications and collaboration into a single, cohesive experience. The ability to have available a consistent interface on any platform, from any location. This enables employees to work from home or while traveling and remain as productive as they are while in the office. The ability for employees to make decisions more quickly by having all of the information and other tools necessary to communicate and collaborate, regardless of their location. Significantly reduced IT and telephony costs by integrating various modes of communication into a single and consistent communications platform. THE MIGRATION TO UNIFIED COMMUNICATIONS Organizations are migrating toward unified communications because of two key issues with conventional communication systems: Integration of data In a conventional communications scenario, users employ an system on a desktop computer, laptop or mobile device; make telephone calls and access on a desktop telephone or on their mobile device; participate in instant messaging conversations with a standalone client on their computing platform(s); participate in Web conferencing sessions with yet another standalone client, and so on. These tools allow users to be productive, but the standalone nature of these applications negatively impacts productivity when users try to share data between the various communication modes or when they are out of the office. Further, messaging and telephony are often managed by separate groups, creating additional problems. Organizational flexibility and agility Conventional communications tend to limit the flexibility that organizations have in allowing employees to work remotely. For example, while employees can access corporate from virtually any Web browser, accessing telephony, fax, Web conferencing and other systems is not as easily accomplished when users are working remotely. This limits the ability of organizations to enable telework and thereby drives up overall IT and telephony costs. KEY TAKEAWAYS While unified communications can clearly enable more efficient and more consistent communications across any platform, for users in any location, there are different approaches to implementing a unified communications system. A single-vendor approach, such as Exchange in combination with Lync, can provide a robust unified communications experience and can make users more productive. However, an open approach that leverages cloud-based productivity applications, such as Google Apps integrated with a software and hardware agnostic unified communication platform like Esna Office-LinX, permits the re-use of existing PBXs and other systems, and provides the necessary flexibility to allow organizations to adopt a wider variety of less expensive on-premise and cloud-based applications. Moreover, the use of best-of-breed solutions provides more flexibility and lower overall costs over the long term. An open approach to unified communications permits the re-use of existing PBXs and other systems, and provides the necessary flexibility to allow organizations to adopt a wider variety of less expensive onpremise and cloudbased applications. Moreover, the use of open solutions provides more flexibility and lower overall costs over the long term Osterman Research, Inc. 1
3 WHY UNIFIED COMMUNICATIONS? The term unified communications is what its name implies a set of communication tools that are assembled into a single interface and integrated into a single management system. Unified communications includes a variety of communications and collaboration tools: , calendaring and scheduling, voice/telephony and realtime communications capabilities that are presented to a user through a thick client and/or a browser-based interface. Other functions that may be included in a unified communications system include text messaging/sms capabilities, fax services, mobility services and Web conferencing. Many unified communications systems also integrate security capabilities like intrusion prevention, anti-spam services and antivirus capabilities. COMMUNICATION SILOES LIMIT EMPLOYEE PRODUCTIVITY In a conventional communications system in the typical workplace each computer user normally has: An client that includes calendaring and scheduling (usually Outlook) Customer relationship management (CRM) software to manage and communicate with customers and prospects A desktop telephone An instant messaging client A mobile phone that, among other things, offers text messaging/sms services Availability of a departmental fax machine NON-UNIFIED COMMUNICATIONS CREATES PROBLEMS This configuration of separate communications tools and interfaces works reasonably well while the user is in the office, but there are some significant limitations. For example, messages are accessed in an client on the computer, calls are made and voic messages are accessed through the telephone, and instant messaging conversations are conducted in a separate client. When faxes are sent or received, users must walk to the fax machine and process individual pieces of paper. However, when users need to work remotely, their desktop telephone cannot be used, and faxes are largely inaccessible without the assistance of someone else in the office who can re-send or read the faxed information. The only communication mode that works more or less like that of the in-office experience is , normally accessed through a Webmail interface. Although this conventional and widely used approach to communications allows users to be productive to a point, consider the benefits of a unified communications system: Users can send or receive , make calls, access voic , conduct instant messaging conversations, and send or receive faxes from a single interface. Moreover, data can be shared digitally between all of these communication modes. All of these capabilities are accessible on any platform, regardless of location a desktop computer, a laptop or a mobile device and also using a thick client or a Web browser. CASE STUDY The City of Westerville, Ohio migrated to Google Apps and needed a new phone system that would provide full unified communications services within Google Apps. The city selected a Mitel phone system that was SIP integrated to the Esna UC&C application server. This extended Mitel dialing, presence and messaging services directly into Gmail and Google Apps, enabling employees to access voice and fax messages from Gmail and initiate calls off the Mitel phone system directly from Google Apps. UNIFIED COMMUNICATIONS MAKES PEOPLE AND COMPANIES MORE EFFICIENT Obviously, the unified communications scenario is preferable for users who need to work more efficiently, particularly when traveling or when they must work from home. However, such a unified communications system is also preferable for the IT and telephony groups in a company because they are not managing individual communication silos, but instead are managing a single, integrated system. This 2013 Osterman Research, Inc. 2
4 results in synergies that would not be possible in a conventional communications scenario. Organizations that deploy unified communications systems also benefit in several other important ways: Users with access to all of their communication tools from a single interface can be just as productive when on the road or when working from home (e.g., during periods of inclement weather) as when they are in the office. This gives decision makers the flexibility to allow their employees to work from anywhere, resulting in an enhanced user experience and potentially greater retention of employees. From a more strategic perspective, however, because employees who have access to all of their communication modes from a single interface can be highly productive, this allows organizations to operate with much less office space than would otherwise be required if an office or cubicle must be made available for every employee. Osterman Research estimates that the typical organization can save $600 per employee per year in just facilities costs when employees can work from home just one day per week the hoteling concept used by many companies, including Boeing and IBM. TOTAL COST OF OWNERSHIP CAN BE DRAMATICALLY LOWER WITH AN OPEN SOLUTION More important, however, are the costs associated with the particular unified communications solutions that will be deployed. For example, an organization of 5,000 users that deploys a combination of on-premise Exchange and Lync will spend roughly $4.8 million for basic unified communications functionality, but could spend up to $9.5 million for a fully configured system that includes compliance-focused archiving, Lync Online Voice and voic . This translates to a per user cost, assuming a three-year lifecycle, of $27 to $53 per month. However, using an open approach such as Google Apps in combination with Esna solutions the annual cost would be $65 to $120 per year, or $5.40 to $10.00 per user per month. TAKING A STRATEGIC APPROACH TO UNIFIED COMMUNICATIONS Once the decision has been made to adopt unified communications and to realize the cost and efficiency benefits that it can provide, the next decision comes down to what type of unified communications system should be deployed. While there are a number of unified communications vendors offering a variety of solutions, the decision really comes down to whether a single vendor or open approach should be followed. USE OF A SINGLE VENDOR APPROACH The use of a single vendor unified communications system does offer some advantages. For example, Lync s unified communications platform integrates instant messaging, voice, audio, video and Web conferencing services via a single interface. Lync also integrates presence management so that ad hoc voice calls and video meetings can be initiated quickly between team members and others on Lync. Lync integrates with non- services as well, such as AOL Instant Messenger and Yahoo! Messenger. Although Lync provides solid functionality, perhaps its most important benefit is that it comes from a leading vendor. Given s position in the communications, THE HOTELING CONCEPT If a 500-employee company has a teleworking plan, it can reduce its office space by 20% if each employee works at home just one day per week. This reduces office space by an average of 150 square feet per teleworker (cubicle, common space, etc.). If office space is $20 per square foot per year (typical cost in an urban area), the cost savings are $600 per employee: Without telework: Space for 500 employees x 150sf each x $20/sf = $1.5 million With telework: Space for 400 employees x 150sf each x $20/sf = $1.2 million Savings: $300,000 or $600 per employee ($300, employees = $600) 2013 Osterman Research, Inc. 3
5 applications and server markets, the decision to implement s single vendor technology approach can be easily defended. However, the disadvantage of using any single vendor technology, particularly for a critical infrastructure backbone like unified communications, is that it provides minimal interoperability with solutions from other vendors. Whether for corporate politics or other reasons, quite often a single vendor technology simply will not interoperate with leading competitive solutions, thereby limiting the utility of the technology to a reasonably small subset of the user environment. Also, many single vendor solutions like Lync require significant investments to deploy and manage. They do not allow full value to be extracted from existing solutions because of the rip-and-replace nature of their deployment and they permit less organizational flexibility than most organizations prefer. USING A BEST-OF-BREED APPROACH Using an open approach to unified communications, on the other hand, provides more flexibility because adopters are not wedded to a single vendor approach. Other important advantages of an open approach to unified communications include: As with many leading, single vendor solutions, an open unified communications technology can provide the same high level of robust functionality. There are several vendors in the space that have a long track record in providing cloud services, presence and interoperability vendors that have expertise and experience in offering highly scalable and efficient unified communications platforms. Open approaches are consistently less expensive than single vendor solutions and offer much lower total cost of ownership initially and over the long term. For example, when the vendor of a single vendor solution is selected to provide unified communications or other functionality, the customer is more or less locked in to that vendor and the associated third-party ecosystem unless they opt to undergo an expensive rip-and-replace exercise to switch to another vendor. However, when an open vendor is used, this provides forward flexibility that enables switching to another vendor s underlying technology without a complete rip-and-replace. This offers decision makers a somewhat safer decision, a less costly migration path, and the ability to change vendor direction much more easily. Open solutions are better suited to help organizations realize the full value from their existing hardware and software deployments. Because the right open solutions can be integrated into existing infrastructure, this further drives down the total cost of ownership because of the extended life of existing systems. Open solutions are better suited to help organizations realize the full value from their existing hardware and software deployments. Because the right open solutions can be integrated into existing infrastructure, this further drives down the total cost of ownership because of the extended life of existing systems. The net result is much greater organizational flexibility because of the wider interoperability of open solutions and the longer life of the existing infrastructure. PRICING COMPARISON A comparison of the costs of Lync with Google Apps/Esna will vary based on the size of the organization, the specific features to be deployed and other factors. However, a review of the following table demonstrates the dramatically lower cost of ownership when using a combination of Google Apps and Esna Unified Communications for Google Apps compared to Exchange in combination with Lync or Office 365 in combination with Lync or Lync Online. Just using these rough comparisons, a 1,000-user organization will save $286 per user, per year using a combination of Google Apps and Esna Unified Communications for Google Apps compared to on-premise offerings from ; savings will be 2013 Osterman Research, Inc. 4
6 lower when comparing Office 365 to Google Apps/Esna, but are still substantial at $154 per user per year. It is important to note that there are other cost savings, as well, including: Avoiding the cost of replacing a PBX by extending its life until it needs to be replaced instead of replacing it prematurely. Avoidance of rip-and-replace costs in mixed environments. Power costs, which can total several thousand dollars per year in larger environments. No need to purchase mobile phones for users because of the ability of Google Apps/Esna to interoperate with any mobile OS. Three-Year Cost Comparison of On-Premise Exchange/ Lync vs. Esna/Google Apps Annual Costs per User Exchange Google Apps/ Esna Server (Dell PowerEdge T510) $9,512 - Three-year 24x7 support, four-hour response $8,796 - AV/AS appliance (Barracuda Spam & Virus Firewall 200) $4,397 - Exchange Server software $15,996 - Exchange Client access licenses, 1,000 $67,000 - Exchange software maintenance for 1,000 clients $105,000 - Windows Server 2008 $14,796 - Exchange Server OS software client access licenses or equivalent $38,951 - Outlook, 1,000 $100,000 - Google Apps - $150,000 Lync Google Apps/ Esna Server (Dell PowerEdge T510) $9,512 - Three-year 24x7 support, four-hour response $8,796 - Lync Server Software $3,999 - Lync Instant Messaging and Presence $138,000 - Lync software maintenance for 1,000 clients $69,397 - Unified Communications for Google Apps - $90,000 Labor Google Apps/ Esna IT admin cost (Year 1) $160,000 - IT admin cost (Year 2) $168,000 - IT admin cost (Year 3) $176,400 - TOTAL $1,098,552 $240,000 TOTAL PER USER PER YEAR $366 $80 Note: 2.0 FTE IT admins required to support the environment Source: Osterman Research estimates and published data 2013 Osterman Research, Inc. 5
7 Basic Pricing Comparison of Office 365/Lync vs. Esna/ Google Apps Annual Costs per User Function , word processing, spreadsheet, presentations Unified communications (mobility, speech and presence services) Office 365 Plan E2 Lync Online Plan 2 Google Apps/ Esna Google Apps/ Esna Google Apps $168 $50 Unified Communications for Google Apps $66 $30 TOTAL PER USER PER YEAR $234 $80 Another consideration when comparing the cost of competing on-premise solutions is the complexity of the architecture required to support unified communications. While s unified communications solutions offer robust functionality, they require the use of multiple servers to perform the various roles associated with unified messaging, fax services, speech services and other critical roles. Moreover, the cost of the stack is relatively expensive compared to other solutions, particularly for video functionality. Some solutions, such as Esna s, can satisfy these roles using a much less complex, single-server approach. In fact, a hybrid approach that allows enterprises to connect to third-party applications can provide additional benefits and potential cost savings. While Lync integrates with a variety of third-party applications, services and systems, it may not satisfy all of an organization s integration requirements. THE IMPORTANCE OF INNOVATION Another important issue to consider is not only the current offerings from a particular provider or the cost of obtaining these solutions, but also the innovation that a provider can offer that will add value over time. For example, in the context of unified communications, Google offers Hangouts, a video conferencing service that enables up to nine people to participate in a group video session. Google+ is a rapidly growing social network that provides a number of innovative features like grouping particular users into circles, or affinity groups with whom users can share only certain types of information. Google is one of the top two mobile platform providers and continues to provide innovative solutions to integrate unified communications and other technologies into the mobile experience. Esna is working closely with Google to enable new and innovative applications that will expand the envelope of unified communications. For example, Esna federates live phone status and federates presence into the Google cloud which, in turn, can feed into any new Google applications. This enables Gmail to become a full collaboration interface using a completely Web-based set of applications. SUMMARY Unified communications offers any organization a wide range of benefits, not least of which is the ability to enable telework and other remote work more effectively by providing users with a consistent interface to all of their communication and collaboration functions. However, there are various ways of deploying unified communications, using single vendor approaches or those that are based on open systems. The latter, while providing more flexibility in how systems are deployed, is also significantly less expensive than single vendor solutions. While the combination of Office 365 and Lync, and other single-vendor solutions, offer robust functionality, the single vendor approach is much more expensive than a CASE STUDY Township High School District 214 in Illinois migrated to Google Apps in They needed a UC solution that would improve the current system in place, but maintain the functionality that was already available. Esna Office-LinX seamlessly connected their phone system to Google Apps and provided the staff with single inbox access to all voice and messages, presence information shared across Google Talk and Calendar and fixed-to-mobile convergence Osterman Research, Inc. 6
8 multi-vendor, open approach such as the combination of Google Apps and Esna Unified Communications for Google Apps. ABOUT ESNA Esna is a global leader in cloud-enabled unified communication and collaboration solutions. Esna integrates cloud, mobile and social communications on any device and with business applications from Google, VMware, and Salesforce.com. Esna gives millions of information workers the freedom to choose how, when and where they communicate and collaborate with one another. Thousands of organizations across the globe have increased productivity, improved collaboration and reduced communication costs with Esna. For more information, please visit Osterman Research, Inc. All rights reserved. No part of this document may be reproduced in any form by any means, nor may it be distributed without the permission of Osterman Research, Inc., nor may it be resold or distributed by any entity other than Osterman Research, Inc., without prior written authorization of Osterman Research, Inc. Osterman Research, Inc. does not provide legal advice. Nothing in this document constitutes legal advice, nor shall this document or any software product or other offering referenced herein serve as a substitute for the reader s compliance with any laws (including but not limited to any act, statue, regulation, rule, directive, administrative order, executive order, etc. (collectively, Laws )) referenced in this document. If necessary, the reader should consult with competent legal counsel regarding any Laws referenced herein. Osterman Research, Inc. makes no representation or warranty regarding the completeness or accuracy of the information contained in this document. THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. ALL EXPRESS OR IMPLIED REPRESENTATIONS, CONDITIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE DETERMINED TO BE ILLEGAL Osterman Research, Inc. 7
WHITE PAPER SPON. Pain Free Unified Communications and Collaboration. Published May 2011 SPONSORED BY. An Osterman Research White Paper.
WHITE PAPER N Pain Free Unified Communications and Collaboration An Osterman Research White Paper Published May 2011 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black
More informationWHITE PAPER SPON. A Comparison of Email and Collaboration Platforms. Published October 2012 SPONSORED BY. An Osterman Research White Paper
WHITE PAPER N A Comparison of Email and An Osterman Research White Paper Published October 2012 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationHow To Calculate Total Cost Of Ownership (Tco) For Email Systems
WHITE PAPER N The TCO of Enterprise Email An Osterman Research White Paper Published June 2012 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationWHITE PAPER PON SPON. Comparing the Cost of Alt-N MDaemon and Exchange. Published July 2013 SPONSORED BY. An Osterman Research White Paper
WHITE PAPER PON MDaemon and An Osterman Research White Paper Published July 2013 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA
More informationThe Benefits of Unified Communications
y The Benefits of Unified Communications for SMBs An Osterman Research White Paper Published February 2010 SPONSORED BY! #$!#%&'()*(!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black Diamond,
More informationWHITE PAPER SPON. Critical Issues in Evaluating the TCO of Email. Published March 2013 SPONSORED BY. An Osterman Research White Paper.
WHITE PAPER N Critical Issues in Evaluating the An Osterman Research White Paper Published March 2013 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationTHE BENEFITS OF A CLOUD BASED PBX WITH HOSTED LYNC. By Mike Osterman President Osterman Research
THE BENEFITS OF A CLOUD BASED PBX WITH HOSTED LYNC By Mike Osterman President Osterman Research EXECUTIVE SUMMARY Communications is a critical component of the daily work activity for information workers,
More informationMicrosoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management
y Microsoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management An Osterman Research White Paper Published October 2010 SPONSORED BY!
More informationTHE VALUE OF VOICE-ENABLING OFFICE 365. By Mike Osterman President Osterman Research
THE VALUE OF VOICE-ENABLING OFFICE 365 By Mike Osterman President Osterman Research EXECUTIVE SUMMARY The importance of email continues to grow: it s the most widely used communications tool in most organisations,
More informationWHITE PAPER SPON. What is the Total Value of Ownership for a Hosted PBX? Published September 2012. An Osterman Research White Paper.
WHITE PAPER N What is the Total Value of An Osterman Research White Paper Published September 2012 sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058
More informationEXECUTIVE BRIEF SPON. Third-Party Archiving Solutions Are Still Needed in Exchange 2013 Environments. Published April 2015
EXECUTIVE BRIEF Third-Party Archiving Solutions Are Still Needed in Exchange Environments An Osterman Research Executive Brief sponsored by Published April 2015 SPON sponsored by Osterman Research, Inc.
More informationThe Cost Effective Migration to Integrated Hybrid SaaS Email Security
y The Cost Effective Migration to Integrated SaaS Email Security An Osterman Research White Paper Published July 2010 SPONSORED BY #$!#%&'()*(!!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black
More informationHow To Choose Between Onpremises Or Cloud Based Email
WHITE PAPER Why the Cloud is Not Killing Off the On-Premises Email Market An Osterman Research White Paper Published April 2011 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O.
More informationCLOUD-BASED PBX: A CLEAR VALUE FOR BUSINESSES. By Mike Osterman President Osterman Research
CLOUD-BASED PBX: A CLEAR VALUE FOR BUSINESSES By Mike Osterman President Osterman Research Cloud-based PBX: A Clear Value for Businesses EXECUTIVE SUMMARY Communications is a critical component of the
More informationSURVEY REPORT SPON. Small and Medium Business: IT/Security Priorities and Preferences. Published September 2015. An Osterman Research Survey Report
SURVEY REPORT N sponsored by An Osterman Research Survey Report Published September 2015 SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA Tel: +1 253 630
More informationWHITE PAPER SPON. Why the Cloud is Not Killing Off the On-Premises Email Market. Published April 2011 SPONSORED BY. An Osterman Research White Paper
WHITE PAPER Why the Cloud is Not Killing Off the On-Premises Email Market An Osterman Research White Paper Published April 2011 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O.
More informationThe Case for Hosted Exchange
y #$!#%&'()*(! The Case for Hosted Exchange An Osterman Research White Paper!!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 Tel: +1 253 630 5839 Fax: +1 253
More informationWHITE PAPER SPON. The Case for Hosted Exchange. Published October 2013 SPONSORED BY. An Osterman Research White Paper. sponsored by.
WHITE PAPER N The Case for An Osterman Research White Paper Published October 2013 sponsored by SPONSORED BY SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058
More informationUsing SaaS to Reduce the Costs of Email Security
Using SaaS to Reduce the Costs of Email Security y An Osterman Research White Paper Published February 2009 SPONSORED BY onsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationWHITE PAPER SPON. Comparing the Cost of Leading Email Systems. Published June 2011 SPONSORED BY. An Osterman Research White Paper.
WHITE PAPER N Comparing the Cost of Leading Email Systems An Osterman Research White Paper Published June 2011 sponsored by SPONSORED BY SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond,
More informationWhy You Need to Consider Virtualization
! An Osterman Research White Paper Published September 2008 SPONSORED BY!! Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 Phone: +1 253 630 5839 Fax: +1 866 842 3274 info@ostermanresearch.com
More informationWHITE PAPER SPON. Email Archive Migration: Opportunities and Risks. Published February 2014. An Osterman Research White Paper.
WHITE PAPER N Email Archive Migration: An Osterman Research White Paper Published February 2014 sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058
More informationWHITE PAPER SPON. The Cost and ROI Advantages of IronKey Workspace W300 for Windows to Go. Published May 2013 SPONSORED BY
WHITE PAPER N of IronKey Workspace W300 An Osterman Research White Paper Published May 2013 SPONSORED BY SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA
More informationWHITE PAPER SPON. The Benefits of Vendor Consolidation and Centralized IT Management. Published June 2014 SPONSORED BY
WHITE PAPER N An Osterman Research White Paper Published June 2014 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA Tel: +1 253
More informationWHITE PAPER SPON. What is the Total Value of Ownership for a Hosted PBX? Published September 2012 SPONSORED BY. An Osterman Research White Paper
WHITE PAPER N What is the Total Value of An Osterman Research White Paper Published September 2012 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationThe Cost Benefits of a Hybrid Approach to Security
ed by The Cost Benefits of a Hybrid Approach to Security An Osterman Research White Paper Published February 2010 SPONSORED BY! #$!#%&'()*(!!!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black
More informationWHITE PAPER SPON. A Cloud-Client Architecture Provides Increased Security at Lower Cost. Published January 2012 SPONSORED BY
WHITE PAPER N A Cloud-Client Architecture Provides Increased Security at Lower Cost An Osterman Research White Paper Published January 2012 SPONSORED BY sponsored by! SPON sponsored by Osterman Research,
More informationShould You Install Messaging Security Software on Your Exchange Server?
Should You Install Messaging Security Software on Your Exchange Server? An Osterman Research White Paper Published July 2008 SPONSORED BY Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationTotal Cost of Ownership - SharePoint Security
y Comparing Leading Email and SharePoint Security Solutions An Osterman Research White Paper Published January 2009 SPONSORED BY onsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond,
More informationAchieving Greater TCO Benefits Using a Secure Workspace Solution: Comparing TCO for Three Telework Approaches
WHITE PAPER N Using a Secure : Comparing TCO for An Osterman Research White Paper Published May 2012 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationEXECUTIVE SUMMARY. Proportion of Email Users Served by Cloud Delivery 2012-2014. The Case for Hosted Exchange. Source: Osterman Research, Inc.
EXECUTIVE SUMMARY Because email and other messaging capabilities are so critical to the communication, collaboration and file transport capabilities of most organizations, they have in some respects become
More informationEXECUTIVE BRIEF SPON. File Synchronization and Sharing Market Forecast, 2012-2017. Published May 2013. An Osterman Research Executive Brief
EXECUTIVE BRIEF N Sharing Market Forecast, sponsored by An Osterman Research Executive Brief Published May 2013 SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058
More informationEXECUTIVE BRIEF PON SPON. The Cloud Application Explosion. Published April 2013. An Osterman Research Executive Brief. sponsored by.
EXECUTIVE BRIEF PON Explosion An Osterman Research Executive Brief Published April 2013 sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA Tel:
More informationCloud-Client Enterprise Security Impact Report Increased Protection at a Lower Cost
y Cloud-Client Enterprise Security Impact Report Increased Protection at a Lower Cost An Osterman Research White Paper Published January 2009 SPONSORED BY onsored by Phone: +1 877-21-TREND www.trendmicro.com/go/smartprotection
More informationSURVEY REPORT PON SPON. Results of a Survey Conducted for Electric Cloud. Published January 2011. An Osterman Research Survey Report.
SURVEY REPORT PON sponsored by Results of a Survey Conducted for Electric Cloud An Osterman Research Survey Report Published January 2011 SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond,
More informationThe Case for Hosted Exchange
The Case for An Osterman Research White Paper xo.com The Case for Contents Executive Summary 3 Overview 3 The Bottom Line 3 About This White Paper 4 What is? 4 Enter 4 Who is The Ideal Candidate for 4
More informationWHITE PAPER SPON. Information Security Best Practices: Why Classification is Key. Published November 2011 SPONSORED BY
WHITE PAPER N Information Security Best Practices: Why Classification is Key An Osterman Research White Paper Published November 2011 sponsored by SPONSORED BY SPON sponsored by Osterman Research, Inc.
More informationUnified Communications and the Cloud
Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused
More informationA Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications
A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM CONTENTS THE STATE OF THE INDUSTRY This guide outlines
More informationWHITE PAPER SPON. The Case for Hosted Exchange. Published May 2013 SPONSORED BY. An Osterman Research White Paper. sponsored by.
WHITE PAPER N The Case for Hosted Exchange An Osterman Research White Paper Published May 2013 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationWHITE PAPER SPON. Achieving Rapid Payback With Mobile Device Management. Published November 2012. An Osterman Research White Paper.
WHITE PAPER N Achieving Rapid Payback With An Osterman Research White Paper Published November 2012 sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058
More informationThe Wise Group and Microsoft Office 365 Customer Solutions
Microsoft Office 365 Customer Solution Case Study Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Overview Country or Region: United Kingdom Industry: Nonprofit
More informationThe Key Components of a Cloud-Based Unified Communications Offering
The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech
More informationWHITE PAPER SPON. Do Ex-Employees Still Have Access to Your Corporate Data? Published August 2014 SPONSORED BY. An Osterman Research White Paper
WHITE PAPER N Do Ex-Employees Still Have Access to Your Corporate Data? An Osterman Research White Paper Published August 2014 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box
More informationRealizing the Cost Savings and Other Benefits from SaaS Email Archiving
y Realizing the Cost Savings and Other Benefits from SaaS Email Archiving An Osterman Research White Paper Published January 2009 SPONSORED BY onsored by sponsored by Osterman Research, Inc. P.O. Box 1058
More informationFocusing on Value-Added Services in a Hosted Messaging Environment
Focusing on Value-Added Services in a Hosted Messaging Environment An Osterman Research White Paper Published July 2008 Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 Phone:
More informationA Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications
A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM This guide outlines a framework to address the
More informationThe Key Components of a Cloud-Based UC Offering
The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new
More informationEXECUTIVE BRIEF SPON. Third-Party Archiving Solutions Are Still Needed in Exchange 2010 Environments. Published March 2012
EXECUTIVE BRIEF Third-Party Archiving Solutions Are Still Needed in Exchange 2010 Environments An Osterman Research Executive Brief sponsored by Published March 2012 SPON sponsored by Osterman Research,
More informationWHITE PAPER SPON. Managing Content in Enterprise Social Networks. Published August 2014 SPONSORED BY. An Osterman Research White Paper.
WHITE PAPER N Managing Content in Enterprise An Osterman Research White Paper Published August 2014 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationMicrosoft Lync Server 2010 from Dell. David Frank PMP, CET d_frank@dell.com Principal Consultant Microsoft Solutions
Microsoft Lync Server 2010 from Dell David Frank PMP, CET d_frank@dell.com Principal Consultant Microsoft Solutions What your Employees Experience Today Current communications and collaboration experience
More informationWHITE PAPER. Realizing the Value of Unified Communications
Realizing the Value of Unified Communications TABLE OF CONTENTS Executive Summary...3 Maximizing the Benefit of Unified Messaging...3 Why Should You Consider Unified Messaging?...3 Overview...3 The Challenges
More informationWHITE PAPER SPON. Making File Transfer Easier, Compliant and More Secure. Published February 2012 SPONSORED BY!!! An Osterman Research White Paper
WHITE PAPER N Making File Transfer Easier, Compliant and More Secure An Osterman Research White Paper Published February 2012 SPONSORED BY sponsored by sponsored by SPON sponsored by Osterman Research,
More informationMITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS
BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the
More informationTHE CASE FOR HOSTED MICROSOFT EXCHANGE WHITE PAPER
THE CASE FOR HOSTED MICROSOFT EXCHANGE WHITE PAPER 1 The case for hosted microsoft exchange The Case for Hosted Microsoft Exchange Introduction The time for debating the usefulness of email in business
More informationHow to Determine TCO for IP Telephone Systems
How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the
More informationWHITE PAPER SPON. Making File Transfer Easier, Compliant and More Secure. Published February 2012 SPONSORED BY!!! An Osterman Research White Paper
WHITE PAPER N Making File Transfer Easier, Compliant and More Secure An Osterman Research White Paper Published February 2012 SPONSORED BY sponsored by SPON sponsored by sponsored by Osterman Research,
More informationWhite Paper. Why Should You Archive Your Email With a Hosted Service?
White Paper Why Should You Archive Your Email With a Hosted Service? An Osterman Research White Paper Published January 2008 Executive Summary Email is the primary communication system and file transport
More informationSURVEY REPORT SPON. Security Awareness Training Effectiveness Report. Results of a Survey of KnowBe4 Customers and Non-Customers. Published July 2013
SURVEY REPORT Security Awareness Training Effectiveness Report Results of a Survey of An Osterman Research Survey Report sponsored by Published July 2013 SPON sponsored by Osterman Research, Inc. P.O.
More informationHow Virtualization Complements ShoreTel s Highly Reliable Distributed
WHITE PAPER How Virtualization Complements s Highly Reliable Distributed Architecture How Virtualization Complements s Highly Reliable Distributed Architecture Table of Contents 1. Executive summary...3
More informationWHITE PAPER SPON. How SMBs Can Unleash the Power of the Cloud. Published September 2011 SPONSORED BY. An Osterman Research White Paper.
WHITE PAPER N How SMBs Can Unleash the Power of the Cloud An Osterman Research White Paper Published September 2011 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black
More informationHow To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or
Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based
More informationThe Communications Partner That Can Transform Your Business
The Communications Partner That Can Transform Your Business Broadcore s comprehensive service offering is very valuable to our organization. We no longer manage several different providers to get reliable
More informationMITEL BUSINESS COMMUNICATIONS SOLUTIONS
BROCHURE MITEL BUSINESS COMMUNICATIONS SOLUTIONS BUSINESS COMMUNICATIONS YOUR WAY, WITH COMPREHENSIVE AND FLEXIBLE SOLUTIONS ON PREMISE OR IN THE CLOUD Whether it s retaining productive employees, providing
More informationMiCloud Enterprise Unified Communications As A Service Powered by Mitel
MiCloud Enterprise Unified Communications As A Service Powered by Mitel Micloud Enterprise Unified Communications as a Service (UCaaS) Businesses of all sizes are embracing cloud-based enterprise technologies
More informationHow To Solve A Cross Platform Communication And Collaboration (Ucc) Interoperability Problem
Author: David Mario Smith Solving UCC Federation: How Three Firms Got It Done Summary: To improve communication across B-to-B real-time collaboration platforms, planners should investigate a UCC federation
More informationGlobal Software and Services Firm Reduces Costs, Builds Community with Unified Communications
Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:
More informationezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market
ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market Truly Liberating Launching ezuce New company with a mature product > New company to challenge the status quo in the Enterprise
More informationcollaboration Keeping people in touch efficiently
collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were
More informationKEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE
BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization
More informationAvaya plus Skype for Business: The Best of Both Worlds
Avaya plus Skype for Business: The Best of Both Worlds Table of Contents Begin with the Avaya Advantage... 1 Three Ways to Incorporate Avaya with Skype for Business... 2 Why Avaya is the Top Choice for
More informationUNIFIED COMMUNICATIONS. Keeping people in touch efficiently
UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by
More informationWHITE PAPER SPON. What is the Total Value of Ownership for a Hosted PBX? Published December 2014 SPONSORED BY. An Osterman Research White Paper
WHITE PAPER N What is the Total Value of An Osterman Research White Paper Published December 2014 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationHosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall
Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.
More informationUNIFIED COMMUNICATIONS
UNIFIED COMMUNICATIONS DELIVERING ENTERPRISE PRODUCTIVITY, EFFICIENCY, AND BUSINESS VALUE By Debra Chin Senior Vice President Palmer Research TABLE OF CONTENTS Executive Summary.... Page 3 Unified Communications
More informationEvent Services Company Stays Connected with Unified Communications Solution
Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services
More informationUnified Communications and Desktop Integration
S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent
More informationHow To Use Mitel Micollab
BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization
More informationGlobal Safety Company Complements Unified Communications Solution with Cloud-Based Messaging
Microsoft Office 365 Customer Solution Case Study Global Safety Company Complements Unified Communications Solution with Cloud-Based Messaging Overview Country or Region: United States Industry: Professional
More informationLicensing Guide. Published: March 2013
Licensing Guide Published: March 2013 Disclaimer: The Lync 2013 Licensing Guide is provided to customers and partners to assist in understanding the options for acquiring Lync Server 2013, Lync client
More informationTop New Features in Microsoft Lync
Top New Features in Microsoft Lync Microsoft Lync Connecting people in new ways, anytime, anywhere Quick adoption through Ease of use and Microsoft Office Reduces cost through converged communications
More informationBy 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability).
Page 1 of 5 Magic Quadrant for Unified Communications, 2005 14 February 2005 Bern Elliot Steve Blood Drew Kraus Source: Gartner Note Number: G00125707 Unified communications technology and applications
More informationMICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution
MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of
More informationBenefits of Using Microsoft UC Solutions for Education
Microsoft s UC Solution for Edu Carl Kishel Technology Strategist Microsoft Education What is Microsoft UC? Email and Calendar Integrated Voicemail (Unified Messaging) Enterprise Voice/Telephony, IM, Presence,
More informationGUIDE. Unified communications (UC) is a must-have in a world in which realtime 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE
UBM TECH BUYER S GUIDE // NOVEMBER 2013 UNIFIED COMMUNICATIONS BUYER S GUIDE 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE Unified communications (UC) is a must-have in a world in which realtime collaboration
More informationWHITE PAPER SPON. Business-Class File Sharing Best Practices SPONSORED BY. An Osterman Research White Paper. sponsored by.
WHITE PAPER N sponsored by Business-Class File Sharing An Osterman Research White Paper SPONSORED BY SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA Tel:
More informationOffering Instant Messaging (IM)
The Common Microsoft Communication Communications SilosOffering Common Communication Silos Microsoft Communications Offering Instant Messaging (IM) Video Conferencing Voice Mail Telephony and Voice Mail
More informationRESEARCH NOTE. Workplace Service. Why You Need A Technology Toolbox For External Collaboration
Author: Jim Lundy Why You Need A Technology Toolbox For External Collaboration Summary: Selecting technology for external collaboration requires a team of representatives from across the business and from
More informationThe Cloud... Your Way IT as a Service (ITaaS) shifts the focus to business productivity
The Cloud... Your Way IT as a Service (ITaaS) shifts the focus to business productivity 707 E. MAIN STREET SUITE 1425 RICHMOND, VA 23219 888.342.1204 The Proxios Cloud ITaaS IT as a Service Proxios brings
More informationFour Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You?
WHITE PAPER Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? Firms can use the guidance offered in this paper to better understand four available
More informationEnd-to-End Infrastructure Solutions
End-to-End Infrastructure Solutions Thakral One www.thakralone.com www.thakralone.com 1 Agenda 1 2 3 Maximizing Infrastructure Investments End-to-End Infrastructure Solutions Thakral One and Our Value
More informationSolving Key Management Problems in Lotus Notes/Domino Environments
Solving Key Management Problems in Lotus Notes/Domino Environments An Osterman Research White Paper sponsored by Published April 2007 sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington
More informationUnified Communications In the Manufacturing Industry
Unified Communications In the Manufacturing Industry Agenda Trends and Challenges in Manufacturing Microsoft s Unified Communications Solution Vision Unified Communications Solutions for Manufacturing
More informationThe Growing Problem of Outbound Spam
y The Growing Problem of Outbound Spam An Osterman Research Survey Report Published June 2010 SPONSORED BY! #$!#%&'()*(!!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058
More informationGoogle Apps Overview
Google Apps Overview Agenda Messaging & collaboration challenges Why existing solutions are costly & limited Google s innovative approach The time is now to switch to the cloud Google Apps Premier Edition
More informationAn Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision
An Oracle White Paper February 2014 Centralized vs. Distributed SIP Trunking: Making an Informed Decision Executive Overview Businesses across the globe are migrating from TDM access services to SIP trunks
More informationCompleteCare+ Enterprise Voice
There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications
More informationHosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon
Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day
More informationBeyond converged networks: driving user productivity through unified communications and collaboration.
Unified communications and collaboration solutions White paper April 2007 Beyond converged networks: driving user productivity through unified communications and collaboration. Page 2 Contents 2 Executive
More informationAccenture Company Limited
I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description A00001 Office 365-E1 o SharePoint Online Plan
More information