The real trend of the Future Workspace. John Phillips Enterprise Technology Strategist Microsoft Corporation

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1 The real trend of the Future Workspace John Phillips Enterprise Technology Strategist Microsoft Corporation

2 Communications....

3 Our Vision Create experiences that combine the magic of software with the power of Internet services across a world of devices

4 What We've Been Hearing Environment: Chaotic, Cost-conscious, fragmented, and demanding Communication overload How can I prioritize and react to the sheer volume of communications and be more productive? Globally distributed workforce and customers How can I get a global organization to act in concert across boundaries? High cost of communications How can I build upon existing investments, consolidate disparate networks and utilize cloud-based offerings to lower costs? Increasing requirement to be secure and compliant How can I continue to protect my organization, my business, and my users from continuously growing security threats?

5 Where do people work

6 Microsoft Unified Communications Increased productivity through communications convergence /Calendaring Single Inbox Single Identity Across Devices Team Workspaces Across Networks Instant Messaging VoIP Conferencing Application Integration Streamline Communications for End-Users Increase Operational Control Build a Software-Powered VoIP Foundation

7 & Unified Messaging Instant Messaging Enterprise Telephony Conferencing Common Management Telecommunications turning 90 Degrees Bringing together people and information with software Enterprise Telephony & Instant Messaging Audio Conference Video Conference Web Conference Separate Management Overall Costs Down Unified Experience Voice Mail Vertically integrated communication silos Inefficient communications Communications overload Parallel infrastructures Platform Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database

8 Streamlined Communications Anywhere Access Built-in: no special server or services required Rich access for the many, not the few

9 Unified Communications Building a Foundation Voice (Unified Messaging, Enhanced VoIP) Conferencing

10 Enabling high-performing mobile teams alert from BI Dashboard Presence from within VoiP Call Management (send/receive, multi-party call) Listen and reply to s with Exchange Voice Access Live Meeting with Roundtable video & VoIP audio conferencing Hot desks with single sign in to VoiP phones USB plug in UC Telephony devices

11

12

13 The Business Impact of UC Good for Business. Better for the Earth. Improving Business Outcome Maximizing individual productivity and fostering team collaboration Decreasing Costs Reducing travel, communications and IT costs Protecting the Environment Reducing travel and commuting We expect unified communications to increase our ability to move forward faster. CIO, global business services firm

14 Market Momentum 2008 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Inc., Magic Quadrant for Unified Communications, 2007 by Bern Elliot, August 20,2007 The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. View the full Gartner report, compliments of Microsoft, at

15 Unified Communications Roadmap Frequent releases add value to Software Assurance R2 Increase operational flexibility Streamline communications Deliver increased visibility and control Optimize for Software + Services Deliver a software-powered enterprise voice solution Redefine the real-time collaboration experience Deliver a seamless and full mobile UC experience Provide a robust platform for UC applications Make management and deployment even simpler

16 Total Economic Impact of UC Forrester Study Shows >500% ROI in 3 Years The study shows the following benefits for a 4,000 employee organization over a 3 year period: Benefit Pay-back Period Improved Productivity Saved Travel Costs Reduced Time to Complete Projects Shortened Sales Cycle Reduced Dial-in Conferencing Reduced Telephony Charges Result 2 months 13 min saved/day/employee ($20 million) 23% reduction ($15 million) 10% reduction ($15 million) 20% time saved ($5 million) 50% reduction ($0.6 million) 40% reduction ($1.2 million) Source: Forrester, 2007

17 Broad Partner Ecosystem

18 Microsoft s Value Proposition Unified Communications Communicate From Inside Applications Integrated Communications Tools Anywhere Access Streamlined Communications Integration with Enterprise Telephony Software-powered VoIP Rich Development Platform Software-powered VoIP Foundation Enterprise-grade Security & Compliance Centralised Provisioning Common Management Tools Operational Control 18

19 This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS PRESENTATION.

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