Microsoft Lync Server 2010 from Dell. David Frank PMP, CET Principal Consultant Microsoft Solutions

Transcription

1 Microsoft Lync Server 2010 from Dell David Frank PMP, CET Principal Consultant Microsoft Solutions

2 What your Employees Experience Today Current communications and collaboration experience 2

3 What is driving Employees to be Overwhelmed Growth in Workforce Distribution Shifting workforce: About 1/3 of US workers are currently freelance staff Work from home: 63 million will telecommute in the US by 2016 Lack of Technology Integration Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee Frustrated: Collaboration inefficiencies waste up to 25% of staff time Demand for New Modalities Mobile phone = New PC: 600 million smart-phones will be used for business in 2011 Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW 3

4 What Employees Want Ideal communications and collaborations experience 4

5 Business Impact of Unified Communications How your company can survive and thrive today Decrease costs By reducing travel, communications, and IT expenses Improve business outcomes By maximizing individual productivity and fostering team collaboration 5

6 Decrease Costs Lower Messaging Costs Save 50 80% Reduce Travel Expenses Save 20 40% Reduce Telephony and Audio Conferencing Charges Save 20 40% Lower Real Estate and Facility Costs Save 30 40% Reduce Cost of Communications Systems Save 40 60% Note: Results are based on customer evidence. Visit and to learn more. 6

7 Improve Business Outcomes Improve End-User and Team Productivity Up to 30 min/day Complete Projects Faster Up to 10% Shorten Sales Cycle Up to 20% Resolve Customer Issues Faster Up to 20% Attract and Retain Employees Varies by customer 7 Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000- person company developed from interviewing 15 companies. Please see the Total Economic Impact of Microsoft Unified Communications white paper issued by Forrester Research.

8 Customers Tell Us IT Pains Business Pains IT needs to: Simplify and reduce the cost of communications Maintain compliance and prevent information leakage Support many users with diverse needs Extend existing investments The business needs to: Manage communications overload Communicate with globally distributed customers and partners Maximize productivity and innovation Attract and retain talent 8

9 The Common Microsoft Communications Silos Offering Instant Messaging (IM) Voice Mail Video Conferencing Telephony Web Conferencing and Calendaring Audio Conferencing Telephony and Voice Mail and Calendaring Unified Conferencing: Audio, Video, Web Instant Messaging Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Compliance On-Premises In the Cloud 9

10 Microsoft Lync Connecting people in new ways, anytime, anywhere Drive adoption through ease of use and Microsoft Office Consistent experience across Office Instant Messaging and Presence Consistent experience across devices Reduce costs through converged communications Audio, Video, and Web Conferencing Simplify deployment and migration through interoperability Enterprise Voice and Telephony Truly converged user experience Converged voice functionality Interoperable and extensible IT resources maximized with the platform cloud Choice through interoperability 10

11 Microsoft Lync Server 2010 Improved user interface Enhanced Disaster Recovery Enhanced Additional low-cost hardware supported Easier integration with applications Integration with existing PBX systems 11

12 Lync Provides a Consistent Experience Across Office Common features across Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint can help to improve the user experience. Contact Card Click to communicate from Microsoft Backstage view (Word, Excel, PowerPoint) Presence in SharePoint 12

13 Connects People in New Ways, Anytime and Anywhere Connect in real time across devices from a familiar interface Access messages through your PC, mobile device, or the Web PC Mobile Web 13

14 Click to Communicate from Office View Escalate Reply Share presence to your to desktop voice within and with IMvideo Microsoft a single chatoutlook click 14

15 Bring Conferencing to Everyone Whatever You Choose Wherever You Are As Much As You Like Web Conferencing Microsoft Lync 2010 and webcam Inside your organization Video Conferencing Telepresence systems Extending A/V-enabled rooms Desktop with webcam Existing conferencing room with audio/video (A/V) capability Mobile workforce Audio Conferencing Customers/partners Remote workers Telepresence and room systems Outside the firewall 15

16 Interoperable and Extensible Platform Integrate and Enhance Existing Investments Enable federation and public IM connectivity Integrate with PBXs Build on room-based conferencing systems Use qualified SIP trunking providers Extend Communications to Business Processes Make conversations contextual Extend the Microsoft Communicator experience 16

17 Reducing Infrastructure Costs A newly streamlined management infrastructure New Deployment Model Simplified topologies Reduced server roles Virtualization support for all server roles Enhanced Planning & Deployment Centralized configuration with Central Management Store Visual infrastructure planning with Planning Tool Pre-publish topology validation with Topology Builder Streamlined Administration & Management Easy-to-use, Web-based, scenario-driven GUI Automate repetitive tasks with PowerShell Enhanced security with Role-Based Access Control Improved monitoring on services, components, and voice quality 17

18 Interoperable and Extensible Platform Integrate and Enhance Existing Investments Lync 2010 works with other Microsoft Applications and third-party vendor technologies Offer Choice in Voice Take advantage of interoperability to replace, enhance, or add voice options Extend Communications to Business Processes Integrate presence with line of business applications 18

19 Amplify Protection and Control Achieve and Maintain Compliance Safeguard Sensitive Information Reduce the Risk of Malware and Spam 19

20 Achieve and Maintain Compliance Preserve Data Set Automated Policies for Moving, Deleting, or Holding Messages Reduce the IT Burden of.pst Files with an Integrated Personal Archive Discover Data Search Across Multiple Mailboxes Delegate Access for Legal Compliance Report on as Part of the Audit Procedure 20

21 Integrate and Enhance Existing Investments Microsoft Investments Single User Identity through a Single Directory Lync Server Exchange Server Click to Communicate from Familiar Microsoft Office and SharePoint Applications Active Directory Third-Party Vendor Technology Works with Room-based Conferencing Systems Integrates with Existing PBX Systems Reduces Costs with Session Initiation Protocol (SIP) Trunking 21

22 Extend Communications to Business Processes Integrate presence with line-of-business applications 22

23 Lync Provides a Truly Converged User Experience Users can benefit from a single client experience for IM, voice, video, and data sharing 23

24 Microsoft Is in the Leaders Quadrant Gartner Magic Quadrant for Unified Communications, 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., Magic Quadrant for Unified Communications

25 Dell is Microsoft s Premier Partner Dell is betting big on the Microsoft Unified Communications Dell took the pain out of buying a PC now they re bringing that same simplicity to unified communications. -Jeff Raikes, President of the Microsoft Business Division 25

26 UC from Dell Delivers Real Value For Dell For Our Customers $150K savings per year from internal deployment of LiveMeeting 11K VoIP users by end of FY11 More than 100K internal users of Office Communicator today 1 virtual communications fabric allows employees to share presence status with outside organizations 20X increase in employees eligible to work remotely at a UK law firm 60% reduction in travel time for employees, and a 30% decrease in cost for telephone changes and moves for a North Carolina college 27% decrease in communications infrastructure costs for a Canadian University implementing UC 26

27 Dell Delivers Real Value What our customers say... Thanks to our unified communications solution from Dell, our agents can direct a customer call to the appropriate person in less than a minute. Plus around 50 per cent saved on set-up costs with Unified Communications. Neil Jones, Head of Information Systems, Newport City Homes With Dell Unified Communications, employees can [communicate] from almost anywhere using their PC, [with] a single interface and contact number that they can take when they work from home or travel abroad Geriant Davies, Basingstoke and Dean Borough Council By adopting Unified Communications, Dell anticipates significant savings on communications hardware acquisitions, long-distance calls, and employee travel expenses. Demetrio Gauna, Dell, Inc. 27

28 Dell s Approach to Unified Communications Dell s vision of UC is modular Customers choose which modules to deploy as needed using standardized UC-Enabled Hardware, Storage, Applications, and OS Dell s methodology is predictable Dell has developed a proven methodology to implement UC quickly and successfully with Pre-tested and Validated Configurations Dell is an End to End solution provider Services, software, telephony hardware, IP hardware, Server, Client Single point of contact for software, hardware, support, and services 28

29 Lync Server Solutions with Dell Dell Expertise Reduces Risk and Time to Deploy Internal engineering testing for best practices and proven architectures Dell s own deployment is one of world s largest; 100,000 users on Office Communication Server ProConsult services bring our experts to your site for a workshop, assessment, design, POC and/or full deployment ProSupport provides one number to call for application support in addition to servers and storage end to end architecture support Dell PowerEdge More Efficient and better for virtualization Dell PowerEdge 11G servers have best performance per watt; can cut facilities costs by one third LifeCycle Controller can cut OS deployment by 59% over other servers Better virtualization density with R810 largest memory footprint Dell EqualLogic Better Managed and Protected Data Can be added incrementally without service interruption for continued or unexpected SharePoint growth; also has thin provisioning capability Contains Windows Server and SQL data protection tools at no additional cost Intelligent iscsi arrays provide benefits of SAN without the complexity Ease of use means deploying storage in a matter of minutes, not days 29

30 Dell: One source for the entire solution Innovation Voice integrated into applications Rich user experience Certified Client Systems Integrated webcam Noise reducing microphone Device Ecosystem Wideband audio Plug-and-play Microsoft Tested Hardware 30

31 Why Dell? Dell Services delivers modular Business Ready UCC solutions in a phased, customer driven process that is: Simple Prescriptive guidance mitigates complexity and helps deploy UC faster Modular Add features and functionality incrementally rather than rip-and-replace to support scalable growth Customized Architected in-line with your depreciation cycle and readiness, which helps minimize cost An end-to-end solution Complete UC offerings from datacenter to desktop are fully tested, repeatable, and supported Easy to manage Single point of contact as a one-stop for hardware, software, support, and professional services 31

32 Business Outcomes with Dell Services Faster implementation Dell completed the project approximately 50 percent faster than we would have been able to do on our own -Arlene McDonald, manager of IT operations, Georgian College Cost savings The Dell Office Communications Server pilot highlighted the convenience of the software s video conferencing functionality, making me think I can reduce the number of flights by up to 50 per cent. -Jonathan Bruce, global IT director, Rouse We estimate we will save approximately US $100,000 a year in equipment and maintenance costs with full implementation of OCS Adam Garside, Director of Network Services, Central Piedmont Community College Backend infrastructure and maintenance is significantly less expensive with software-based telephony compared to the traditional PBX environment -Arlene McDonald, manager of IT operations, Georgian College Technical Expertise Dell was especially helpful in getting the OCS software to communicate with our legacy telephone system. -Jonathan Bruce, global IT director, Rouse 32

33 Next Steps Learn more at Check out our advisor tool on Dell.com Set up a meeting with your sales rep to learn more about Dell s capabilities Contact Dell Services for a white-boarding session to learn how you could implement Lync Server 2010 and start saving money, increasing productivity and sharing applications and data across your organization seamlessly and easily 33