Business Administration & Management BSB20115 Certificate II in Business Flexible Online 2016 Course Information RTO code: 60142
General Information BSB20115 Certificate II in Business reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision. Completion of the Certificate may lead to employment in any of the following positions: Administration Assistant Clerical Worker Receptionist Office entry-level positions Information Desk Clerk Data Entry Operator You will develop an understanding of the principles and practices of business operations within organisations, learn to use computer applications in a professional context and develop practical administration skills. If you consider you have minimum workplace skill knowledge or experience, this is a great way to gain employable business and office skills that could lead to employment or a traineeship. It is also an ideal program for anyone to gain up-to-date office skills to assist them to re-enter the workforce, gain a traineeship or continue to further study. What is expected of a Certificate II learner? At this level, you will be able to: Demonstrate some theory and practical knowledge in a moderate range of areas Apply a range of well developed skills Apply known solutions to a variety of predictable problems Perform a range of tasks that required well-developed skills where some discretion and judgment is required Interpret available information, using discretion and judgment Take responsibility for own outputs in work and learning Take limited responsibility for the output of others Entry requirements There are no set entry requirements for this course. However, the following underpinning knowledge is recommended to be successful in study: Basic literacy language (reading) and numeracy ability. Understand your way around basic computer functions and keyboard, using internet searches. Course duration Part-time or full time flexible study means you set the time and study goals. Units are required to be completed in the calendar year they were started. Competency based training Certificate II in Business is offered under the Business Services Training Package and is competency-based that is; - the ability to perform something to an agreed standard. Learning and assessment involves completion of activities, assignments and knowledge activities. To further enhance your skill level you should consider accessing voluntary work placement opportunities - talk with your teacher for more ideas on this. Putting your knowledge into practice creates skill experience. O:\PostYear10\Statewide\Business Admin and Management NNW\1. Program information 2016\BSB20115 Cert II in Business\BSB20115 Cert II Business Online v5 2016 Handbook.docx99RTO code 60142 Page 2 of 9
Enrolment The enrolment process with TasTAFE requires the completion of several forms. This includes a career pathway plan and training subsidy form. You are also required to provide proof of identity and evidence of concession if applicable. The enrolment process will also include participating in a Literacy Language (reading) & Numeracy Skill Indicator Assessment. This requirement is designed to ensure you are able to access the most appropriate study and learning pathway to achieve your qualification goals. To enrol with TasTAFE, you must have a USI (the Australian Government requires all students to hold a unique student identifier (USI) - visit www.usi.gov.au to create your USI. Once enrolled, you will be provided with a Username, Password and Course Induction allowing you to access on line course work. This process can take up to 48 hours. Enrolment Costs and Concessions applying in 2016 There are two levels of fees generally applying to students wishing to enrol. Standard fee (full fee paying) applies to those who do not have evidence of concession eligibility currently charged a standard fee of $2.08 per Unit nominal hour with fees capped at $1,600.00 for the 2016 calendar study year. Concession eligible students will have fees capped at $300.00 for the 2016 calendar study year. A concession requires the student, or parent with a dependent student, to present one of the following: Pensioner Concession Card; (Includes PPS, CAR notation); Veterans Affairs Concession Card; Evidence verifying receipt of either Austudy/Abstudy or Youth Allowance Health Care Card. Concession fee cap does not apply to or include Unit Resource Fees. Upfront payment can be made by EFTPOS, credit card, cash or cheque. Alternative payment options by Instalment Plans can also be accessed. Fee Sponsorship may be applicable for fee payment through agreement with a relevant fee sponsor, such as a Job Network Agency, Further information on fee payment eligibility and options can be discussed with your enrolling teacher. Your Resources Flexible learning involves you allocating time to study rather than turning up to a physical class, you have choices in deciding when you switch into study mode and allocate time to study. A positive attitude to making that time happen will give you the greatest success in achieving. Online e-learning also requires access to:- a computer, - if using a laptop a separate keyboard & mouse is suggested a personal email address and an internet connection and have Microsoft Office installed. TasTAFE can provide a daytime flexible learning environment with individual access to computers within the Libraries at regional campuses as an option. Page 3 of 9
Learning support from us to you Learning support is provided throughout the online course. A teacher/facilitator is available to assist you reaching your learning goals. You are expected to show some independence in your learning. Your Teacher is available to provide advice, but ultimately you are the one who needs to make time to complete your goals. Activities should have agreed deadlines for completion and it is your responsibility to ensure you meet these deadlines. Work Presentation Consider how you should present work to meet workplace standards. This means that work is to be wordprocessed, proof-read and formatted in a professional manner. Work involving the completion of forms and/or including calculations should be accurate, neat and legible. Assessment summary Assessment will include: Observation/Checklists from workplaces if relevant Completion of activity and assignment tasks Completion of project assessments to demonstrate your competency Assessment feedback Feedback may identify: Corrections required to demonstrate competency Missing work Re-assessment requirements (if any) Your final result Recommendations for future action (if relevant). You are provided with 3 attempts at assessment tasks, with feedback provided at each attempt. You will also be able to check your feedback with your teacher or through your on line course. Foundation Skills Foundation skills describe the language, literacy, numeracy and employment skills that you may develop during your life through your education, training, work experience, interests and extra-curricular activities. The skills are:- Reading, Writing, Oral Communication, Navigate the world of work and Get the work done. These skills are embedded in your learning and assessment activities. Recognise Prior Learning If you have skills and experience to meet all the competencies of any units and can demonstration/document that competency, then you may apply for recognition of prior learning. Please talk to the enrolling teacher for more information. Page 4 of 9
Units of Competency BSB20115 Certificate II in Business requires completion of twelve (12) units of competency, consisting of one (1) Core Unit, plus a minimum of seven (7) Specified Elective Units and up to four (4) Elective Units, a maximum of two (2) of these units may be selected from either a Certificate I or III qualification. If you wish to include units from other Training Packages, or you have studied units previously with a different Registered Training Organisation please talk with the Teacher/Facilitator at enrolment. For this online course, the units offered are as follows:- A copy of each competency standard against which you will be assessed will be provided. Further information on each unit can be accessed at www.training.gov.au Cost WHS/Communication Competency cluster *Concession Cap does not apply to Resource Fee Standard Fee Concession Fee Resource Fee BSBWHS201 Contribute to health and safety of self and others 41.60 13.87 12.00 BSBCMM201 Communicate in the workplace 83.20 27.73 12.00 BSBCUS201 Deliver a service to customers 83.20 27.73 12.00 208.00 69.33 36.00 Sustainability/Work Effectiveness BSBSUS201 Participate in environmentally sustainable work practices 41.60 13.87 12.00 BSBWOR202 Organise and complete daily work activities 41.60 13.87 12.00 BSBIND201 Work effectively in a business environment 62.40 20.80 12.00 145.60 48.54 36.00 Finance/Information Management SIRXFIN002A Perform retail finance duties 52.00 17.33 12.00 BSBINM202 Handle mail 31.20 10.40 12.00 BSBINM201 Process and maintain workplace information 62.40 20.80 12.00 145.60 48.53 36.00 Technology BSBITU201 Produce simple word processed documents 124.80 41.60 12.00 BSBITU202 Create and use spreadsheets 62.40 20.80 12.00 BSBITU203 Communicate electronically 41.60 13.87 12.00 228.80 76.27 36.00 TOTAL TOTAL INCLUDING RESOURCE FEES 728.00 242.67 144.00 872.00 386.67 Page 5 of 9
Unit Descriptors BSBWHS201 Contribute to health and safety of self and others This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and other and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. Work safely Implement workplace safety requirements Participate in WHS consultative processes BSBCMM201 Communicate in the workplace This unit describes the skills and knowledge required to communicate in the workplace. It includes gathering, conveying and receiving information and completing routine written correspondence. Gather, convey and receive information and ideas Complete workplace documentation and correspondence Communicate in a way that responds positively to individual differences BSBCUS201 Deliver a service to customers This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. Establish contact with customers Identify customer needs Deliver service to customers Process customer feedback BSBINM201 Process and maintain workplace information This unit describes the skills and knowledge required to collect, process, store and maintain workplace information and systems. It also includes the maintenance of filing and records systems. Collect information Process workplace information Maintain information systems BSBINM202 Handle mail This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. Receive and distribute incoming mail Collect and despatch outgoing mail Organise urgent and same day deliveries Page 6 of 9
BSBIND201 Work effectively in a business environment This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload and working as part of a team. Work within organisational requirements Work in a team Develop effective work habits BSBITU201 Produce simple word processed documents This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a board range of settings. Prepare to produce documents Produce documents Finalise documents BSBITU202 Create and use spreadsheets This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts the use of spreadsheet software. Select and prepare resources Create simple spreadsheets Produce simple charts Finalise spreadsheets BSBITU203 Communicate Electronically This unit describes the skills and knowledge required to send, receive and manage electronic mail (email) as well as collaborate online using chat rooms, intranets and instant messaging. Implement procedures to send and receive electronic mail Manage electronic mail Collaborate online BSBSUS201 Participate in environmentally sustainable work practices This unit describes the skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. Identify current resource use Comply with environmental regulations Seek opportunities to improve resource efficiency Page 7 of 9
BSBWOR202 Organise and complete daily work activities This unit describes the skills and knowledge required to organise and complete work activities, and to obtain feedback on work performance. Organise work schedule Complete work tasks Review work performance SIRXFIN002A Perform Retail Finance Duties This unit describes the performance outcomes, skills and knowledge required to perform retail finance duties. It involves petty cash and non-cash transactions, preparing banking documents, reconciling invoices for payment and preparing invoices for debtors. Process petty cash transactions Prepare banking documents Process non cash transactions Reconcile invoices for payment to creditors Prepare invoices for debtors Page 8 of 9
CONTACT Business Administration & Management N/NW and TAE Statewide Teacher:- Mrs Kim Peisker Email: kim.peisker@tastafe.tas.edu.au Telephone: 03 6478 4247 Program Administrative Assistant Telephone: 03 6478 4289 Email: BusinessAdminManagement.NthNW@TasTafe.tas.edu.au www.tastafe.tas.edu.au Page 9 of 9