Descriptor. Legislation. Job roles. 1 P age

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1 1 P age This letter serves to outline the conditions and expectations of the training delivery and outcomes if you choose to undertake the BSB31107 Certificate III in Business Administration (Medical) utilising self paced study either by Distance Education or Online Descriptor This qualification reflects the role of individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team. Legislation Legislation relating to this training is available on the Mason College website Job roles. Medical Receptionist Medical Records Clerk Medical Secretary.

2 2 P age Pathways Information Pathways into the qualification Preferred pathways for candidates considering this qualification include: BSB20107 Certificate II in Business or other relevant qualification/s OR with vocational experience assisting in a range of support roles without a formal business qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Administration Assistant Clerical Worker Data Entry Operator Information Desk Clerk Office Junior Receptionist. This breadth of expertise would equate to the competencies required to undertake this qualification. Pathways from the qualification After achieving this qualification candidates may undertake: BSB40507 Certificate IV in Business Administration.

3 3 P age Employability Skills Summary Training and assessment activities that may be used to assist the development of employability skills are included here beside the descriptions taken from the Training Package for this qualification. Note: Embedding Employability Skills into the Qualification. This qualification contains Employability Skills (ES). In every instance where a program against this qualification is scheduled, dependant on the nature of the client group to undertake this program, consultation will take place with key stakeholders to identify the facets of each of the 8 Employability Skills to be embedded within the Learning and the Assessment approach to the determination of competency BSB31107 Certificate III in Business Administration (Medical) The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Employability Skill Industry/enterprise requirements for this qualification include: Communication Teamwork clearly communicating workplace information to others (verbal and nonverbal) communicating sensitively in a cross-cultural context communicating with colleagues and clients to handle verbal inquiries such as payroll questions, medical appointments or records enquiries communicating with people who speak languages other than English interpreting needs of clients (internal or external) reading and interpreting workplace related documentation writing to audience needs applying knowledge of own role to complete activities efficiently to support team activities and tasks working in a team of people to provide office and medical administration services working with diverse individuals and groups

4 4 P age Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology developing practical responses to common breakdowns in workplace systems and procedures rectifying discrepancies or errors in documentation and transactions taking action to resolve concerns adapting to new and emerging situations in the workplace being proactive and creative in responding to workplace problems, changes and challenges allocating resources to workplace tasks and requirements collecting, analysing and organising workplace data identifying risk factors and taking action to minimise risk organising meeting schedules for clients and colleagues and negotiating alternative arrangements planning for contingencies planning information and documentation requirements utilising or determining required resources following workplace documentation such as codes of practice or operating procedures projecting a professional image when representing the organisation setting own work program and managing time to ensure tasks are done on time taking personal responsibility at the appropriate level working ethically when dealing with financial transactions maintaining continuous learning by seeking out opportunities for improvement and developing new skills seeking assistance and expert advice using business related technology safely (OHS) using business technology such as software programs for word processing spreadsheets, presentation and scheduling

5 5 P age Unit Selection The Units delivered in our public fee for service programme are: Core units IT Use BSBITU307A Develop keyboarding speed and accuracy Occupational Health and Safety BSBOHS201A Participate in OHS processes Elective units Group A units Medical Services Administration BSBMED301B Interpret and apply medical terminology appropriately BSBMED302B Prepare and process medical accounts BSBMED303B Maintain patient records BSBMED304B Assist in controlling stocks and supplies BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment Group B Units Financial Administration BSBFIA303A Process accounts payable and receivable General Administration BSBADM307B Organise schedules IT Use BSBITU304A Produce spreadsheets BSBITU306A Design and produce business documents Group C Units Customer Service BSBCUS301B Deliver and monitor a service to customers Financial Administration BSBFIA301A Maintain financial records Note this is a general fee for service program which can be customised for a specific company or businesses requirements. There are additional electives available please talk to Wayne Tones or Simone Douglas to determine the electives which best suit your needs Fees Mason College charges $3500 for this qualification payable on invoice in the following Manner. $500 on invoice upon enrollment, $250 on invoice once a month over 11 months with a final 12 th invoice of $250 (note if clients complete early then the remaining balance of the $3500 will be invoiced immediately)

6 6 P age Below are listed additional fees which may be payable to MASON COLLEGE. Please refer to individual course descriptions for material fees associated with that course additional to tuition. Deposit $500 Application For RPL $ per hour Re-issue of Student ID $10.00 Re- assessment of theory unit $50.00 Re assessment of practical unit $80.00 Re- issue of parchment or SOA $50.00

7 7 P age Refund Policy and Access to refunds Clients are required to give 10 working days notice when they intend to withdraw from a course for which fees have been paid in advance. For the purposes of this policy, notice is deemed to have been received upon the date the written notification is received. The college will process the refund request and notify the client of the outcome complete with payment of any refund within 10 business days of receipt of request. Where Mason College cannot meet it s contractual obligations for training delivery fees paid for training services not yet delivered will be refunded in full. Mason College will issue refunds on tuition fees (not including registration/deposits) paid in advance in certain circumstance, which may include, but are not limited to: The course is cancelled by the college - the employer/client is entitled to a full refund of all fees paid in advance Employer/client has given written notice prior to the commencement of the course/module Review indicates the trainee does not have to undertake part of the course due to recognition of prior learning Client is unable to attend due to extended hospitalisation/illness and/or pregnancy/childbirth all monies, less the $500 administration fee, will be refunded if cancellation occurs before training or assessment takes place. Refunds will not be issued to clients if they do not give suitable notice of non attendance.(less than 10 Business Days) Cancellation after training or assessment begins attracts a $500 administration fee and the deduction of the full cost of any training or assessment the client had access to up until cancellation date. In the case of online learning, training and assessment is deemed to have commenced once the learner has been issued a username and password. The cost per unit for the Certificate III in Business Administration Medical is $ (this is separate to the $500 Admin fee) Students who are deemed to have breached the student code of conduct and have been summarily dismissed from a course, will not be eligible to receive refunds on fees paid for the current units in which they are enrolled. Materials fees for text books and learning materials are non refundable (note learner guides are provided as part of your course fees) Additional texts may be suggested as recommended reading for selected units. If you choose to purchase these it is at your own cost. Should the client have a complaint/dispute in relation to a refund request, they should refer to the complaint policy guidelines and follow this procedure located in the student hand book (this is attached to this agreement) Note once a client commences a unit the fees for that unit are forfeit. In instances where units are delivered concurrently all units under delivery are deemed to have commenced and fees for those units are forfeit.

8 8 P age REFUND REQUEST Return by fax or to college Fax: Name/details of person to receive refund Reason for refund Price paid for goods/services = $ Amount of refund (use unit list to complete calculation) BSBITU307A Develop keyboarding speed and accuracy $ BSBOHS201A Participate in OHS processes $ BSBMED301B Interpret and apply medical terminology appropriately $ BSBMED302B Prepare and process medical accounts $ BSBMED303B Maintain patient records $ BSBMED304B Assist in controlling stocks and supplies $ BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment $ BSBFIA303A Process accounts payable and receivable $ BSBADM307B Organise schedules $ BSBITU304A Produce spreadsheets $ BSBITU306A Design and produce business documents $ BSBCUS301B Deliver and monitor a service to customers $ BSBFIA301A Maintain financial records $ Admin and enrollment fee $500 = Total amount paid - $500 Admin Fee - $ Cost of units commenced = Refund amount requested Comments.... This refund is in line with our stated refund policy../../..../../.. Name of staff member requesting refund Date Received Date Processed Approved

9 9 P age Complaints and Appeals Complaints 1. A complaint should first be lodged with RTO administration within 30 days of the issue arising, where practicable. 2. A written response will be provided within 21 working days. 3. Where the outcome is not satisfactory to the learner/client, the RTO Manager should be contacted in writing (mail/ ), setting out: The circumstances surrounding the issue Who was involved Why a complaint is being lodged Any evidence including dates and documentation The name of any witnesses who could support the case 4. Management will consider the complaint and the learner/client will be notified in writing of the outcome. 5. If the learner/client is not satisfied with the outcome, the complaint will be referred to an independent person, who is agreed to by both parties, and the learner/client will have an opportunity to formally present their case. Assessment appeals 1. Where appropriate the candidate should first approach the assessor concerned within 30 days of receiving the assessment result, where practicable. 2. Where the outcome is not satisfactory to the candidate, the RTO Manager should be contacted in writing (mail/ ), setting out: The circumstances surrounding the issue Who was involved Why an appeal is being lodged Any evidence including dates and documentation The name of any witnesses who could support the appeal 3. Management will consider the appeal and the candidate will be notified in writing of the outcome and the reason for the decision. 4. If the candidate is not satisfied with the outcome, the appeal will be referred to an independent person, who is agreed to by both parties, and the candidate will have an opportunity to formally present their case. Referrals In the event that a learner/candidate is still not satisfied with the outcome, they can contact the National Training Complaints Hotline on The Office of the Training Advocate is located at: Ground Floor, 55 Currie Street (entrance doors at Bus Stop W1 on Currie Street) Office hours: Monday to Friday 8.30am 5.30pm Phone (toll free) , The phone service is monitored after hours in urgent circumstances in urgent circumstances please leave a message so an officer can contact you as soon as possible. Post: GPO Box 320 Adelaide SA.

10 10 P age. Training Delivery This program is delivered internally and externally over 12 months. Mason College in consultation with the individual learner, will delivery this qualification either via internal (face-to-face), external (distance) (on-the-job). The units selected will be assessed according to the training package guidelines and will be conducted and assessed as appropriate. The Nominal Hours for this qualification are 490hrs The Enrollment Process Language Literacy and Numeracy Assessment As part of our commitment to supporting your needs and our adherence to AQTF Standards all students are required to complete a brief questionnaire as part of their enrollment application to allow us to make an initial assessment of their Language Literacy and Numeracy Skills in relation to the Australian Core Skills Framework and the demands of the program you are seeking to undertake. Based on this initial review by our LLN Officer your enrollment will proceed to the next stage or you may be contacted to complete an interview process to ensure that we can provide you with adequate support throughout your program of study. Enrollment Application If you are interested in undertaking a program of study with Mason College, please contact Trudy Brereton from Student Services on or She will then forward you a copy of the enrollment application and the initial Language Literacy and Numeracy questionnaire as well as more detailed information about the course you are interested in. Once you have completed the application and returned it to Student services either in person or by , fax or post your application will be assessed. You will be advised of the outcome of your application within 10 business days of receiving it. Letter of Engagement If your application to your program of study has been successful you will receive a letter of engagement which you will need to sign and return. Once your signed letter has been received you will be formally enrolled into your program.

11 11 P age What the letter contains The letter of engagement will contain the following information; The program of study which you are enrolling in including the qualification title and listing all units of competency within that program The schedule of delivery, whether it is face to face, online or Virtual E Class and the dates and times of those classes or an outline of when class timetables will be made available How to access your records. The RPL process The Mutual Recognition Process A detailed refund policy and a refund application form Student support services available including any external referrals Access to consumer protection Course outcomes and pathways Legislation that may be applicable to your qualification Any additional support services made available as the result of the LLN Assessment Learner Support Available Mason College can provide the following support to trainees if required 1. Personal Counselling We have a service agreement in place with Prue Blackmore from Thrive By Design, if students wish to access this service they should contact Simone Douglas the RTO Manager on for a referral. NB Cost of sessions with Prue is generally $100 per session 2. Telephone, and Networking Support is Available from Trudy Brereton our Student Services Officer she can be contacted on during business hours. After hours support is available by ing 3. IT Support is available requests should be sent to or call LLN support is available through centrelink if identified as being required

12 12 P age Access to Records Trainees will have access to their records at all times by written request either by ing or by sending the request in writing to Enrollments South Rd Thebarton SA The College will respond to the request within 10 business days of its receipt. Access to Consumer Protection None of the above in any way removes the rights of the employer to access The Competition and Consumer Act 2010 which is designed to protect you as a consumer in your dealings with business. You can access information on your rights by going to

13 13 P age Recognition for Prior Learning (RPL) Any students wishing to apply to gain recognition for prior learning should do so in writing to Mason College s RTO Manager. Before doing so, it is advised to discuss the matter with Simone Douglas who can advise you what documentation is required. RPL is assessed on a case-by-case basis in which the content of prior learning, whether formal academic or other industry training is assessed and can be translated into course credit. This is based on detailed transcripts, curriculum statements, course notes and readings and job descriptions as well as examples of workplace reports produced, and other appropriate evidence. Recognition of Prior Learning (RPL) is an assessment process that assesses an individual s non-formal and informal learning to determine the extent to which they have achieved the required competency outcomes. It involves collecting evidence and making judgements on whether competence has been achieved. RPL is available to all learners. The RPL Application form is available from Student Services. The RPL Process Students are able to apply for recognition of prior learning for individual units of competency. The RPL process is as follows: The corresponding unit RPL application form is completed. This is obtainable from Student Services. Required evidence is gathered to support completion of unit All documentation is submitted to Mason College this include both supporting evidence and required RPL application forms and paperwork Assessor receives the application package, completing the following Result of application Evidence is compared against the unit of competency An interview or teleconference may take place to clarify certain points Makes a judgement and records it on the application Returns package to Mason College Administration with the result Learner is notified of one of three possible decisions Request granted Request denied Outcome recorded on training record Learner may completer application for appeal within thirty days of notification Further evidence required.once gathered, and submitted to Mason College, the RPL process will continue

14 14 P age Mutual Recognition Units from your selected qualification that are also contained in other qualifications recognised under the AQF will be recognised for mutual recognition purposes. The recognition process is as follows: Complete the application form: Learner completes and application form for each corresponding unit. Recognition will only be granted for an entire unit of competency (not for separate elements of competency) Assemble the evidence It is the learner s responsibility to provide sufficient evidence to assist the assessor to make a judgement. Submit documentation The application form and supporting documents are submitted to Mason College Possible interview or teleconference Assessor receives package of application and will undertake the following: Compares the evidence against the unit of competency May ask for an interview or teleconference to clarify certain points Makes a judgement and records it on the application Returns the package to Mason College administration with result Result of application Recognition granted Outcome recorded on training record Recognition denied (appeal option) Learner may complete an application for appeal within thirty days of notification Further evidence required Once supplied, the recognition process will continue

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