BSB20115 Certificate II in Business

Save this PDF as:

Size: px
Start display at page:

Download "BSB20115 Certificate II in Business"

Transcription

1 BSB20115 Certificate II in Business A Guide to Training and Assessment Activities Supporting the BSB Business Services Training Package Release 2.0 Shea Business Consulting stockcode: SHEA90

2

3 Why has this Guide been developed? This Guide supports the delivery and assessment of the Certificate II in Business. Who is this Guide for? This Guide has been designed for the following individuals: Trainers and assessors employed by Registered Training Organisations (RTOs) that are registered to deliver and assess the Certificate II in Business Teachers employed by senior secondary schools that offer the Certificate II in Business to secondary students Workplace trainers and assessors working in partnership with RTOs to deliver on-the-job training for apprentices enrolled in the Certificate II in Business Individuals responsible for the development of resources that support self-directed, distance or flexible training and assessment strategies for the Certificate II in Business. Streamlined Format The units of competency packaged within the Certificate II in Business have been formatted and endorsed according to the Standards for Training Packages. This Guide aligns with and supports the streamlined unit format. Acknowledgement This resource was developed for Shea Business Consulting by Linda Marson of C. & L. Communications Consultants Pty. Ltd Shea Business Consulting 3

4 Copyright 2016 Shea Business Consulting All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this work may be reproduced by any process without prior written permission from Shea Business Consulting. Requests should be addressed to Shea Business Consulting, 193 Oak Street, Parkville, Victoria Part VB Educational Statutory Licence Under Part VB of the Copyright Act 1968, educational institutions are allowed to use third party copyright materials provided: a) they agree to pay copyright owners for that use; and b) it is for the educational purposes of the organisation. To apply for the licence, or to check if your organisation is already covered, contact the Copyright Agency on or visit their website at Published by: Shea Business Consulting Address: 193 Oak Street, Parkville Victoria 3052 Telephone: Web: First Published: February 2008 Stockcode: SHEA90 ISBN: Version 2.0, April 2016 Modifications This guide has been updated to reflect changes in Release 2.0 of the BSB Business Services Training Package (released January 2016), as well as other changes that have occurred within the vocational education and training (VET) sector over the past two years. Disclaimer No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this work, the publisher and the authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. This work has been prepared for use as part of a structured vocational education and training course and should only be used within that context. The information contained herein was correct at the time of preparation Shea Business Consulting

5 Contents 1. THE BIG PICTURE... 7 Introduction... 8 Job Roles and the Certificate II in Business... 8 Pathways through the Certificate II in Business... 9 Foundation Skills and the Certificate II in Business TRAINING AND ASSESSMENT STRATEGIES Introduction Sample Training and Assessment Strategy LEARNING AND ASSESSMENT ACTIVITIES Introduction Sample Learning and Assessment Activities ASSESSMENT INSTRUMENTS Introduction Sample Assessment Instruments USEFUL INFORMATION Acronyms Glossary Websites State/Territory Training Authorities APPENDICES Appendix A: Workplace Hazards in Office Environments Appendix B: Checklist of Hazards in the Office Environment Appendix C: Sample Electronic Communication Policies Appendix D: Sample Job Description Appendix E: Sample Grievances and Dispute Policy Appendix F: Promotional Brochure Appendix G: Continuous Improvement Form Shea Business Consulting 5

6 Symbols The following symbols are used throughout this Guide: Important Points Useful Resources Useful Checklists You are invited to use the Continuous Improvement Form on page 97 to identify changes that you think would improve this Guide Shea Business Consulting

7 E PL SA M 2. Training and Assessment Strategies 2016 Shea Business Consulting 13

8 Introduction Training and assessment strategies must reflect real job requirements. An easy way to stay in touch with the requirements of employers is to browse websites such as Australian Job Search ( Think about using position descriptions and job advertisements as the basis for designing your training programs it will ensure you select elective units that deliver the outcomes employers are looking for. Job-Focussed Learning and Assessment Let s take a typical advertisement for the job role of an office junior. Job Role: Office Junior We are looking for a bright motivated individual to join our dynamic team. Our firm undertakes work. the following activities: Architecture and design Project management Property development Construction. The successful candidate will be working with our growing team of professionals who are dedicated, motivated and friendly. Our firm endeavours to provide the support, guidance and development that our team members need in a pleasant working environment. The successful applicant will carry out a wide range of tasks including: Answering incoming calls Filing Scanning Typing Banking Postage Updating of data bases. The successful applicant must: Have skills in the use of Word and Excel Be proficient in use of internet and Have a superior work ethic Be motivated Be articulate Take pride in their personal presentation and work space Have skills in time management Be able to prioritise Shea Business Consulting

9 Training and Assessment Strategy Qualification Target Group BSB20115 Certificate II in Business The key candidates for this qualification include General Clerical Workers (ANZSCO Classification 53) and Inquiry Clerks and Receptionists (ANZSCO Classification 54). Typical duties include operating computers to enter data and type a variety of documents and reports, answering customer inquiries, recording information about inquiries and complaints, greeting and welcoming clients and answering telephones. Units of Competency Code Title Status Nominal Hours Duration Volume of Learning BSBWHS201 Contribute to health and safety of self and others Core 20 BSBCUE203 Conduct customer engagement Elective 100 BSBCMM201 Communicate in the workplace Elective 40 BSBCRT101 Apply critical thinking techniques Elective 20 BSBIND201 Work effectively in a business environment Elective 30 BSBINM201 Process and maintain workplace information Elective 30 BSBINM202 Handle mail Elective 15 BSBITU201 Produce simple word processed documents Elective 60 BSBITU202 Create and use spreadsheets Elective 30 BSBITU203 Communicate electronically Elective 20 BSBWOR201 Manage personal stress in the workplace Elective 40 BSBWOR203 Work effectively with others Elective nominal hours The nominal hours included in this strategy are sourced from the Victorian Purchasing Guide for BSB Business Services (Release 1, July 2015). They reflect the anticipated time taken to deliver and assess the outcomes of a unit of competency excluding unsupervised delivery or the time taken for repeated practical application of skills. The Australian Qualifications Framework (2nd Edition, January 2013) states the volume of learning of a Certificate II is typically year Shea Business Consulting 19

10 Qualification Industry Engagement BSB20115 Certificate II in Business YYZ Training is committed to providing training that is relevant to industry and that maximises each learner s opportunities for employment, advancement or further education. As a result, all relevant YYZ Training personnel will engage with an industry stakeholder group to ensure the RTO s training and assessment services are aligned to current methods, technology, products and performance expectations for the workplace tasks specified in the Certificate II in Business. Industry Engagement Approach YYZ Training personnel will meet with an industry stakeholder group biannually. Decisions will be made at these meetings as to the suitability of the following practices used by YYZ Training in its delivery and assessment of the Certificate II in Business: Structure and sequence of the training program Learning resources Modes of delivery Assessment methods. Recommendations arising from these meetings will be recorded, and updates will be made to all relevant YYZ Training documentation. Industry Engagement Stakeholder Group Organisation Stakeholder Position Complete Word Processing Solutions Caroline McLeod Human Resources Manager Real Estate Consultants and Developers Georgina Simpson Office Manager Specialist Property Developers Mark Davenport Senior Administrator Text-Image-Page Design Specialists Patrina Denisovich Workforce Planner The Software People Scott Coulson Training Manager WPS Group Training Jonathan Cameron HRD Operational Manager Shea Business Consulting

11 E PL SA M 3. Learning and Assessment Activities 2016 Shea Business Consulting 33

12 Introduction As preparation for the following learning program, teachers could: Contact a real company in their area that offers services and products to help people respond proactively to environmental issues such as water restrictions (e.g. installing rain water tanks) Obtain general information and copies of policies and procedures, particularly in relation to answering calls about services or activities, including sample scripts. Explain to students that they will be learning about reception, customer engagement, word processing and administration support by completing tasks for EnviroSense Australia, a practice firm modelled on companies that offer services and products to help people protect the environment and preserve precious resources such as water. One learning activity does not equal one class! The following sample activities are extensive and you will need to spend several sessions on each to ensure everything is covered adequately. Units of Competency All of the following activities must be read in conjunction with the units of competency specified in the Training and Assessment Strategy on page 17 of this Guide. Keep in mind that units can be contextualised to suit particular delivery methods, learner profiles, specific enterprise equipment requirements or local needs. While the intended outcome of a unit must always be maintained, additions may be made to match the specific site requirements or work processes of an enterprise. When contextualising a unit, you must not remove or add to the number and content of elements and performance criteria. Units of competency are freely accessible from the National Register of VET website at Sample Learning and Assessment Activities By working through the following integrated activities, you will ensure your students have current and realistic learning and assessment experiences as they progress through their Certificate II in Business pathway Shea Business Consulting

13 ACTIVITY 5 Units Addressed Aim Overview Follow-up Activities CLASS DISCUSSION AND ASSIGNMENT Aspects of the following units are covered in this Learning Activity: BSBWHS201 Contribute to health and safety of self and others See the Activity / Competency Map below for more detail. A large number of resources have already been developed to assist teachers with work health and safety. Check with your local education department to see what is available. A useful starting point is the following Safe Work Australia publication: Getting Students to Work Safely It contains a list of state/territory-specific teaching and learning resources, and it can be downloaded from the Publications and Resources section of the Safe Work Australia website at Another useful publication is the following module: Office and Business Services Module This module can be downloaded as a PDF file from the website at (select Industry Modules from the left of screen). This was the compulsory WHS online program for Victorian students undertaking work experience. To identify workplace hazards 1. Distribute copies of the Workplace Hazards in Office Environments fact sheet (Appendix A of this Guide) to all students. 2. Invite the Health and Safety Officer at your school to participate in a class discussion, covering points such as: Procedures for reporting WHS concerns Emergency procedures Examples of emergency or safety issues that have arisen at the school Action taken to rectify issues Overview of relevant health and safety legislation. 3. Divide class into groups of two or three and assign each a section of the Checklist of Hazards in the Office Environment (Appendix B of this Guide) to complete. Explain that they may need to talk with the Health and Safety Officer to complete some sections. 1. Class discussion to report back on school hazards inspection. 2. Role Play: Each student reports verbally on a real or hypothetical hazard identified in during the school hazards inspection assignment. Discussion should address action to be taken to eliminate or minimise the effect of the hazard. If possible, involve the Health and Safety Officer in the role play. 3. Simulation: Students respond to a hypothetical emergency situation. 4. Online tests and activities from the or similar website Shea Business Consulting 43

14 ACTIVITY 7 Units Addressed Aim Overview CLASS DISCUSSION AND ROLE PLAYS Aspects of the following units are covered in this Learning Activity: BSBIND201 Work effectively in a business environment BSBWOR203 Work effectively with others BSBCMM201 Communicate in the workplace BSBWOR201 Manage personal stress in the workplace See the Activity / Competency Map below for more detail. In this Activity you will need to refer to your school s / college s guidelines for student work placements. In addition, you could contact your state or territory education department for guidelines. For example, the NSW Department of Education has a workplace learning policy and associated workplace learning implementation documents. These can be downloaded from the departmental website at (select Schools at the left of screen and then Vocational education under Curriculum & schoolwork). To prepare students for work placement 1. Facilitate a class discussion that covers points such as: Understanding what you re expected to do and how this is documented (see Appendix D of this Guide for an outline of information typically found in job descriptions) Working as a member of a team, including - Understanding the role of other team members - Sharing information - Providing and receiving feedback - Helping to identify and plan strategies or opportunities to improve workgroup performance - Displaying courteous and helpful manners at all times - Seeking assistance when difficulties arise - Displaying a non-discriminatory attitude in all contacts with staff, management or clients Dealing effectively with problems and conflict, including - Open communication - Being willing to see both sides of an issue - Not reacting emotionally - Seeking resolution through the organisation s grievances and dispute resolution policy (see Appendix E of this Guide for a sample policy which could become an official EnviroSense Australia document to maintain the practice firm environment) Developing effective work habits, including - Achieving a balance between work and personal priorities (e.g. developing the ability to effectively leave work behind at the end of the day) - Applying time management strategies to work duties - Observing appropriate dress and behaviour as required by the workplace Shea Business Consulting

15 E PL SA M 4. Assessment Instruments 2016 Shea Business Consulting 57

16 Introduction This section contains the assessment instruments mentioned in the Learning Activities. They are samples only and can be modified to suit the units you select for your own learning program. For example, the Verbal Communication Skills Diary was designed as an assessment instrument for the unit BSBCRT101 Apply critical thinking techniques. If this unit is not in your learning program, you are free to modify the instrument to suit the units you have selected. You may feel that keeping a skills diary for each student is not always practical for large classes. However, communication skills are critically important from an employment perspective, so every effort should be made to monitor student progress in this area. To lighten the work load, you can ask others to make entries in the diary, including a student s workplace supervisor. Sample Assessment Instruments The following assessment instruments are provided in this section: 1. Verbal Communication Skills Diary 2. Customer Engagement Evaluation Form 3. Electronic Communication Self-Assessment Checklist 4. Administration Support Tasks Diary 5. Work Placement Third Party Checklist 6. Assessment Matrix Shea Business Consulting

17 Verbal Communication Skills Diary BSB20115 Certificate II in Business Student Teacher Skill Learning Activity / Date Demonstrated Competence? Yes No Comments Aspect of unit addressed (unit code and element) Active listening, e.g. demonstrating an understanding of questions asked or information given and following through with further questions to clarify issues Date:... Speaking clearly Ability to formulate a range of questions on a given topic or issue Ability to question his/her own attitudes, beliefs etc. Date:... Date:... Date:... Appreciation of situations where questioning may be inappropriate or ineffective Date:... Talking to people with respect and courtesy Date: Shea Business Consulting 59

18 Administration Support Tasks Diary BSB20115 Certificate II in Business Student Supervisor Unit(s) BSBINM201 Process and maintain workplace information BSBINM202 Handle mail Task Yes No Verified by Comments I used business equipment such as computers, telephones and photocopiers to process workplace information. I applied organisational policies and procedures when processing and maintaining workplace information. I completed tasks on time and correctly. I correctly updated and modified file information. I correctly maintained information and filing systems in accordance with organisational requirements. I received and distributed incoming mail in accordance with organisational requirements. Name:... Signature:... Date:... Name:... Signature:... Date:... Name:... Signature:... Date:... Name:... Signature:... Date:... Name:... Signature:... Date:... Name:... Signature:... Date: Shea Business Consulting

19 E PL SA M 5. Useful Information 2016 Shea Business Consulting 73

20 Appendix B: Checklist of Hazards in the Office Environment This checklist is designed to help identify possible hazards within the office environment. Yes answers could indicate a potential hazard that may need to be controlled to minimise risk. Use the right column to note actions that need to be taken to eliminate or minimise potential hazards. Office Inspected / Location Inspection Date Person Completing Checklist Job Design Consider whether each job been designed to provide a variety of tasks throughout the day in terms of physical and mental workload Highly repetitive tasks (such as keying) are performed for more than 2 hours at any one time Tasks that require constant sitting or standing are performed for more than 2 hours at any one time Tasks that require a high level of concentration are performed for more than 2 hours at any one time Employees have no choice over how they perform some tasks (as this is determined by the equipment or machine they use or by their supervisor) Employees don t receive training to vary tasks and postures throughout the day Feedback is not provided to employees on their work performance Additional Comments Manual Handling Consider all manual-handling tasks in the workplace There are objects that require pushing, pulling, lifting, lowering, carrying, holding or moving either repetitively or requiring physical effort or force There are tasks that involve computer / keyboard work There are large, awkward or heavy objects to be handled These objects are handled more than twice a minute or for more than 30 seconds at a time An awkward posture is required while handling loads Handling is performed below mid-thigh height or above shoulder height Additional Comments Possible Risk Yes No Possible Risk Yes No Action Required? Action Required? Shea Business Consulting

21

22 Shea Business Consulting stockcode: SHEA90 ISBN:

BSB30415 Certificate III in Business Administration

BSB30415 Certificate III in Business Administration BSB30415 Certificate III in Business Administration A Guide to Training and Assessment Activities Supporting the BSB Business Services Training Package Release 2.0 Shea Business Consulting stockcode: SHEA94

More information

BSB20107 Certificate II in Business

BSB20107 Certificate II in Business BSB20107 Certificate II in Business A Guide to Training and Assessment Activities Supporting the BSB07 Business Services Training Package Version 5.0 Shea Business Consulting The CD included with this

More information

Certificate II in Business BSB20112

Certificate II in Business BSB20112 BEST TRAINING 8 FETHERSTONE STREET, BANKSTOWN, NSW, 2200 TEL: 02 9791 0015 EMAIL: ADMIN@BANKSTOWNEDUCATION.COM.AU Certificate II in Business BSB20112 Course Overview 1 P a g e TABLE OF CONTENTS Course

More information

Facilitator Guide. Supporting the TAE10 Learner Guides. Version 2.0. supporting the TAE10 Training and Education Training Package

Facilitator Guide. Supporting the TAE10 Learner Guides. Version 2.0. supporting the TAE10 Training and Education Training Package Supporting the TAE10 Learner Guides Shea Business Consulting supporting the TAE10 Training and Education Training Package Version 2.0 stockcode: SHEA78 Complementing the Shea Series Learner Guides Why

More information

SAMPLE. Assessment field. TAAASS403B Develop assessment tools Learner Guide. Supporting the TAA04 Training and Assessment Training Package Version 2.

SAMPLE. Assessment field. TAAASS403B Develop assessment tools Learner Guide. Supporting the TAA04 Training and Assessment Training Package Version 2. TAAASS403B Develop assessment tools Learner Guide Assessment field Supporting the TAA04 Training and Assessment Training Package Version 2.1 Shea Business Consulting Copyright 2009 Shea Business Consulting

More information

Course Code: BSB20115 CERTIFICATE II IN BUSINESS. www.asset.edu.au

Course Code: BSB20115 CERTIFICATE II IN BUSINESS. www.asset.edu.au Course Code: BSB20115 CERTIFICATE II IN BUSINESS Welcome to Asset Training Australia! Asset Training Australia is a registered training organisation (RTO # 31718) delivering nationally recognised qualifications

More information

BSB40507 Certificate IV in Business Administration

BSB40507 Certificate IV in Business Administration BSB40507 Certificate IV in Business Administration Course information and vocational outcomes This nationally accredited qualification reflects the role of individuals who use well-developed administrative

More information

COURSE INFORMATION BSB61015 Advanced Diploma of Leadership and Management

COURSE INFORMATION BSB61015 Advanced Diploma of Leadership and Management COURSE INFORMATION BSB61015 Advanced Diploma of Leadership and Management What is the Australian Qualifications Framework? The Australian Qualifications Framework (AQF) establishes the quality of Australian

More information

Certificate II in Business (BSB20115)

Certificate II in Business (BSB20115) Certificate II in Business (BSB20115) Campus: 2B Staley Street, Brunswick, VIC 3056 Administration office: Suite 2, 339-345 Mitcham road, Mitcham VIC 3132 Phone: 1800 244 438 FAX: (03) 9388 2111 Email:

More information

BSB30415 Certificate III in Business Administration

BSB30415 Certificate III in Business Administration COURSE OUTLINE BSB30415 Certificate III in Business Administration Smart City Vocational College is offering BSB30415 Certificate III in Business Administration through: Blended learning (combined classroom

More information

BSB30407 Certificate III in Business Administration

BSB30407 Certificate III in Business Administration SHEA 04 BSB30407 Certificate III in Business Administration A Guide to Training and Assessment Activities Supporting the BSB07 Business Services Training Package Shea Business Consulting Copyright 2009

More information

Standards for Accredited Courses

Standards for Accredited Courses Standards for Accredited Courses Commonwealth of Australia October 2007 This work is copyright. It may be reproduced in whole or in part for study or training purposes, subject to the inclusion of an acknowledgement

More information

COURSE INFORMATION BSB50415 Diploma of Business Administration

COURSE INFORMATION BSB50415 Diploma of Business Administration COURSE INFORMATION BSB50415 Diploma of Business Administration What is the Australian Qualifications Framework? The Australian Qualifications Framework (AQF) establishes the quality of Australian qualifications.

More information

BSB41015 Certificate IV in Human Resources. Unit Descriptions & Evidence Required to Demonstrate Competency

BSB41015 Certificate IV in Human Resources. Unit Descriptions & Evidence Required to Demonstrate Competency BSB41015 Certificate IV in Human Resources Unit Descriptions & Evidence Required to Demonstrate Competency Agenda Course Description... 3 BSBHRM403 (Core) Support performance management process... 4 BSBHRM404

More information

Assessment field. learner guide. TAEASS502B Design and develop assessment tools. Learner Guide. Version 2.0

Assessment field. learner guide. TAEASS502B Design and develop assessment tools. Learner Guide. Version 2.0 TAEASS502B Design and develop assessment tools Learner Guide Assessment field learner guide Shea Business Consulting supporting the TAE10 Training and Education Training Package Version 2.0 stockcode:

More information

BSB51415 Diploma of Project Management. Release Number 1. Online Flexible Delivery

BSB51415 Diploma of Project Management. Release Number 1. Online Flexible Delivery BSB51415 Diploma of Project Management Release Number 1 Online Flexible Delivery Course Guide Course BSB51415 Diploma of Project Management Release Number & Currency 1 Current. Course Description This

More information

Dr Ruby Training College

Dr Ruby Training College Dr Ruby Training College We focus on those, who are from non-english, Asian background Certificate IV in Training and Assessment RTO: 32382 www.drrubytraining.com.au 01.2014 1 Introduction of Certificate

More information

FINANCIAL SERVICES TRAINING PACKAGE FNB99

FINANCIAL SERVICES TRAINING PACKAGE FNB99 FINANCIAL SERVICES TRAINING PACKAGE FNB99 This is Volume 12 of a 13-volume set. This volume should not be used in isolation but in the context of the complete set for the Financial Services Training Package.

More information

BSB51415 Diploma of Project Management. Course Overview

BSB51415 Diploma of Project Management. Course Overview BSB51415 Diploma of Project Management Course Overview Table of Contents 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51415 Diploma of Project Management... 2 2.1 Program Information... 2

More information

Assessment field. learner guide. TAEASS403A Participate in assessment validation. Learner Guide

Assessment field. learner guide. TAEASS403A Participate in assessment validation. Learner Guide TAEASS403A Participate in assessment validation Learner Guide Assessment field Shea Business Consulting learner guide supporting the TAE10 Training and Education Training Package stockcode: SHEA62 Learner

More information

Business Services (Administration) Curriculum Framework

Business Services (Administration) Curriculum Framework Business Services (Administration) Curriculum Framework Stage 6 Syllabus Part A for implementation from 2000 Business Services Office Administration (120 indicative hours) Business Services Office Administration

More information

Course Information BSB 30412 - Certificate III in Business Administration

Course Information BSB 30412 - Certificate III in Business Administration Course Code Name and Title BSB 30412 Certificate III Business Administration Industry: Business Services Accreditation: Accredited Description This qualification reflects the role of individuals who apply

More information

You should distribute the completed learning plan to the team and forward a copy to the human resources team. Name: Section: Location:

You should distribute the completed learning plan to the team and forward a copy to the human resources team. Name: Section: Location: Implement learning plans Encourage a learning environment what work, if any, will be missed by the learners during the program cost of the program resources required to conduct the program language, literacy

More information

BSB51915 Diploma of Leadership and Management. Course Overview

BSB51915 Diploma of Leadership and Management. Course Overview BSB51915 Diploma of Leadership and Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51915 Diploma of Leadership and Management...

More information

Training and Assessment Strategy (TAS)

Training and Assessment Strategy (TAS) Training and Assessment Strategy (TAS) RTO Name: Baker Ebert Pty Ltd RTO Code: 40958 Qualification: Learner Group: Use hygienic practices for food safety Public Date Implemented: 1 January 2016 The Training

More information

Business Services Curriculum Framework

Business Services Curriculum Framework Business Services Curriculum Framework Stage 6 Syllabus Part A for implementation from 2002 Business Services (120 indicative hours) Business Services (240 indicative hours) Business Services Extension

More information

Release: 1. CPPDSM4080A Work in the real estate industry

Release: 1. CPPDSM4080A Work in the real estate industry Release: 1 CPPDSM4080A Work in the real estate industry CPPDSM4080A Work in the real estate industry Modification History Not Applicable Unit Descriptor Unit descriptor This unit of competency specifies

More information

Retail Curriculum Framework

Retail Curriculum Framework Retail Curriculum Framework Stage 6 Syllabus Part A for implementation from 2000 Retail Operations (240 indicative hours) Retail Operations (120 indicative hours) Retail Operations General Selling (60

More information

TAE40110 Certificate IV in Training and Assessment. Course Overview

TAE40110 Certificate IV in Training and Assessment. Course Overview TAE40110 Certificate IV in Training and Assessment Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. TAE40110 Certificate IV in Training and Assessment...

More information

TAE40110 Certificate IV in Training and Assessment

TAE40110 Certificate IV in Training and Assessment TAE40110 Certificate IV in Training and Assessment Course information and vocational outcomes This is a nationally accredited qualification that reflects the roles of individuals delivering training and

More information

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Administration Assistant Responsible to: Office Manager Responsibility: Office Administration Current Incumbent: (Vacant)

More information

BSB41015 CERTIFICATE IV IN HUMAN RESOURCES

BSB41015 CERTIFICATE IV IN HUMAN RESOURCES BSB0 CERTIFICATE IV IN HUMAN RESOURCES This qualification is suited for both individuals working in a range of human resource management positions. Job roles include human resources assistants, human resource

More information

Publishers Software Publications Pty Ltd (ABN 75 078 026 150)

Publishers Software Publications Pty Ltd (ABN 75 078 026 150) Manage human This book supports BSBHRM501B Manage human in the Business Services Training Package. Veronica Ritchie, 2015 Author: Veronica Ritchie ISBN: 978-1-925291-02-5 Disclaimer All rights reserved.

More information

Release: 1. CPP20307 Certificate II in Technical Security

Release: 1. CPP20307 Certificate II in Technical Security Release: 1 CPP20307 Certificate II in Technical Security CPP20307 Certificate II in Technical Security Modification History Description Pathways Information Licensing/Regulatory Information Entry Requirements

More information

CPP50307 Diploma of Property Services (Agency Management)

CPP50307 Diploma of Property Services (Agency Management) CPP50307 Diploma of Property Services (Agency Management) Release: 1 CPP50307 Diploma of Property Services (Agency Management) Modification History Description Pathways Information Licensing/Regulatory

More information

BSB60612 Advanced Diploma of Work Health and Safety FAQ

BSB60612 Advanced Diploma of Work Health and Safety FAQ BSB60612 Advanced Diploma of Work Health and Safety FAQ How do I achieve BSB60612 Advanced Diploma of Work Health and Safety? ABOUT THE QUALIFICATION BSB60612 Advanced Diploma of Work Health and Safety

More information

Release 1. BSBWHS508A Manage WHS hazards associated with plant

Release 1. BSBWHS508A Manage WHS hazards associated with plant Release 1 BSBWHS508A Manage WHS hazards associated with plant BSBWHS508A Manage WHS hazards associated with plant Modification History Release Release 1 Comments This Unit first released with BSB07 Business

More information

Certificate III in Business Administration

Certificate III in Business Administration Traineeships Certificate III in Business Administration (BSB30407) accredited online training Accredited Online Training Pty Ltd > ABN 84 105 938 476 > RTO #31102 > 283-289 Draper St > PO Box 7575 Cairns

More information

Payroll Coordination Officer, Assistant Payroll Officer and all staff and Councillors

Payroll Coordination Officer, Assistant Payroll Officer and all staff and Councillors POSITION: Payroll Officer (Part Time) Award: Victorian Local Authorities Award 2001 Award Classification: Band 5 Division: CEO s Office Department: Finance Date Reviewed: September 2015 Approved By: Manager

More information

Anderson Stockley Accredited Training Limited

Anderson Stockley Accredited Training Limited Anderson Stockley Accredited Training Limited Inspection date 24 October 2008 Inspection number 329928 Inspection report: Anderson Stockley Accredited Training Ltd, 24 October 2008 Contents Background

More information

Entry 3 Award, Certificate and Diploma in Employability and Personal Development (7546) Candidate logbook

Entry 3 Award, Certificate and Diploma in Employability and Personal Development (7546) Candidate logbook Entry 3 Award, Certificate and Diploma in Employability and Personal Development (7546) Candi logbook www.cityandguilds.com January 2011 Version 4.0 (November 2013) About City & Guilds City & Guilds is

More information

TAE 40110 Certificate IV in Training and Assessment

TAE 40110 Certificate IV in Training and Assessment TAE 40110 Certificate IV in Training and Assessment Overview The Certificate IV in Training and Assessment replaces the TAA40104 Training Package for Assessment and Workplace Training. The qualification

More information

TRAINING & ASSESSMENT POLICY

TRAINING & ASSESSMENT POLICY The purpose of the Training and Assessment Policy is to; Inform the Fluid Maintenance Australia (FMA) Skills College Training and Assessment Procedure guide the Training Management Team Ensure consistent,

More information

Information Technology Curriculum Framework

Information Technology Curriculum Framework Information Technology Curriculum Framework Stage 6 Syllabus Part A for implementation from 2000 Information Technology (120 indicative hours) Information Technology (180 indicative hours) Information

More information

BSB30407 Certificate III in Business Administration

BSB30407 Certificate III in Business Administration Descriptor This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical

More information

Release: 1. CPPDSM5032A Market the agency

Release: 1. CPPDSM5032A Market the agency Release: 1 CPPDSM5032A Market the agency CPPDSM5032A Market the agency Modification History Not Applicable Unit Descriptor Unit descriptor This unit of competency specifies the outcomes required to develop

More information

CHC40213 Certificate IV in Education Support

CHC40213 Certificate IV in Education Support TRISCOTT EDUCATIONAL SERVICES PTY LTD RTO: 6937 www.triscott.com.au E: info@triscott.com.au P: 03 5962 2848 F: 03 5962 4796 ACN: 152 551 623 ABN: 30 152 551 623 CHC40213 Certificate IV in Education Support

More information

International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541

International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541 International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541 Contents International Skills Institute (ISI) BSB51107 Diploma of Management Information about ISI 1 Who is ISI? 1

More information

Certificate III in Business Administration BSB30412 Description

Certificate III in Business Administration BSB30412 Description Certificate III in Business Administration BSB30412 Description This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using

More information

HOW TO BECOME AN APPROVED PROVIDER OF WHS ENTRY PERMIT HOLDER (WHS-EPH) TRAINING IN SOUTH AUSTRALIA. WHS-EPH Training Course Guidance

HOW TO BECOME AN APPROVED PROVIDER OF WHS ENTRY PERMIT HOLDER (WHS-EPH) TRAINING IN SOUTH AUSTRALIA. WHS-EPH Training Course Guidance HOW TO BECOME AN APPROVED PROVIDER OF WHS ENTRY PERMIT HOLDER (WHS-EPH) TRAINING IN SOUTH AUSTRALIA WHS-EPH Training Course Guidance Contents INTRODUCTION... 4 PURPOSE... 5 WHS-EPH Training Course Requirements...

More information

TAE Institute. Course Brochure. TAE40110 Certificate IV Training and Assessment

TAE Institute. Course Brochure. TAE40110 Certificate IV Training and Assessment TAE Institute Course Brochure TAE40110 Certificate IV Training and Assessment TAE40110 Certificate IV Training and Assessment Introduction TAE Institute is a Registered Training Organisation (RTO number

More information

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery BSB51915 Diploma of Leadership and Management Release Number 2 Online Flexible Delivery Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 Current. Course Description

More information

www.asset.edu.au Course Code: BSB42415 IN MARKETING & COMMUNICATION Version 16.0

www.asset.edu.au Course Code: BSB42415 IN MARKETING & COMMUNICATION Version 16.0 1300 731 602 Course Code: BSB42415 IN MARKETING & COMMUNICATION Version 16.0 Welcome to Asset Training Australia! Asset Training Australia is a registered training organisation (RTO # 31718) delivering

More information

Release: 1. BSB30412 Certificate III in Business Administration

Release: 1. BSB30412 Certificate III in Business Administration Release: 1 BSB30412 Certificate III in Business Administration BSB30412 Certificate III in Business Administration Modification History Release Release 1 Comments This Qualification first released with

More information

TAE40110 Certificate IV in Training and Assessment

TAE40110 Certificate IV in Training and Assessment TAE40110 Certificate IV in Training and Assessment Qualification Description This qualification reflects the roles of individuals delivering training and assessment services in the vocational education

More information

Department of Education and Training Western Australia. RPL Assessment Tool Kit. SRF30206 Certificate III in Fitness

Department of Education and Training Western Australia. RPL Assessment Tool Kit. SRF30206 Certificate III in Fitness Department of Education and Training Western Australia SRF30206 Certificate III in Fitness First Published 2009 ISBN 978-1-74205-325-7 Department of Education and Training All rights reserved. Western

More information

Certificate IV in Project Management Practice BSB41515 (Release 1)

Certificate IV in Project Management Practice BSB41515 (Release 1) Certificate IV in Project Management Practice BSB41515 (Release 1) Thank you for your interest in the BSB41515 Certificate IV in Project Management Practice! This Course Guide is designed to provide you

More information

BSB50613 Diploma of Human Resources Management. Course Overview

BSB50613 Diploma of Human Resources Management. Course Overview BSB50613 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50613 Diploma of Human Resources Management... 2 2.1 Program

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Della International College Pty Ltd Trading name/s Della International College Pty Ltd RTO number 21738 CRICOS number 02716C AUDIT TEAM Lead auditor Auditors

More information

Companion volume implementation guide for

Companion volume implementation guide for TA Training and ducation Training Package Companion volume implementation guide for TA Training and ducation Training Package release2.0 TA Training and ducation Training Package Table of contents About

More information

Diploma of Legal Services

Diploma of Legal Services Diploma of Legal Services BSB52215 Course Guidelines General Information This document provides an overview of the Diploma of Legal Services (BSB52215) qualification offered via the Queensland Law Society

More information

CERTIFICATE III Property Services (Agency) - CPP30211. CERTIFICATE IV Property Services (Real Estate) - CPP40307

CERTIFICATE III Property Services (Agency) - CPP30211. CERTIFICATE IV Property Services (Real Estate) - CPP40307 REIT Training CERTIFICATE III Property Services (Agency) - CPP30211 CERTIFICATE IV Property Services (Real Estate) - CPP40307 DIPLOMA Property Services (Agency Management) - CPP50307 Student Handbook View

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s REGIONAL TRAINING

More information

TAE40110 - Certificate IV in Training and Assessment

TAE40110 - Certificate IV in Training and Assessment TAE40110 - Certificate IV in Training and Assessment This qualification reflects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector.

More information

CHC42015 Certificate IV in Community Services

CHC42015 Certificate IV in Community Services CHC42015 Certificate IV in Community Services Overview This qualification is suitable for community service workers who design and deliver person-centred services to individuals and/or groups. Workers

More information

Certificate IV in Credit Management Course Outline

Certificate IV in Credit Management Course Outline Certificate IV in Credit Management Course Outline The FNS40115 Certificate IV in Credit Management is specifically designed to address the skill and knowledge development needs of credit professionals

More information

Given Name (in full): Surname (Family Name): Residential Address: (Number/Unit/Street/Suburb/State/Postcode) Town: State:

Given Name (in full): Surname (Family Name): Residential Address: (Number/Unit/Street/Suburb/State/Postcode) Town: State: Please tick appropriate course that you are applying for: RTO ID 40979 Shop C 60 Perry St Matraville NSW craig@r-training.com.au APPLICATION FORM CPP20212 Certificate II in Security CPP30411 Certificate

More information

Contents. Before you begin

Contents. Before you begin Contents Contents Before you begin Learning outcomes for TAEASS401A Plan assessment activities and processes Understanding the competency standard Developing and recording employability skills What is

More information

PUA60112 Advanced Diploma of Public Safety (Emergency Management)

PUA60112 Advanced Diploma of Public Safety (Emergency Management) PUA60112 Advanced Diploma of Public Safety (Emergency Management) Ver 1.0 Page 1 Introduction is a Registered Training Organisation (RTO number 41002) registered with the Australian Skills Quality Authority.

More information

Certificate III in Customer Contact

Certificate III in Customer Contact Certificate III in Customer Contact BSB30211 Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and

More information

Level 3 Certificate in assessing candidates using a range of methods (7317)

Level 3 Certificate in assessing candidates using a range of methods (7317) Level 3 Certificate in assessing candidates using a range of methods (7317) Candidate guide A1 Assess candidates using a range of methods www.cityandguilds.com November 2004 About City & Guilds City &

More information

THE NATIONAL STANDARDS FOR VOLUNTEER INVOLVEMENT

THE NATIONAL STANDARDS FOR VOLUNTEER INVOLVEMENT THE NATIONAL STANDARDS FOR VOLUNTEER INVOLVEMENT Contents Introduction...3 The National Standards Aims and Principles...4 Using the National Standards...5 Standards Overview...6 STANDARD 1: LEADERSHIP

More information

Business Services. BSB30415 Certificate III in Business Administration. based on the BSB Business Services Training Package (version 2)

Business Services. BSB30415 Certificate III in Business Administration. based on the BSB Business Services Training Package (version 2) Business Services BSB30415 Certificate III in Business based on the BSB Business Services Training Package (version 2) Effective from 2016 Date published February 2016 2016 Copyright Board of Studies,

More information

THE NATIONAL STANDARDS FOR VOLUNTEER INVOLVEMENT

THE NATIONAL STANDARDS FOR VOLUNTEER INVOLVEMENT THE NATIONAL STANDARDS FOR VOLUNTEER INVOLVEMENT Volunteering Australia, 2015 April 2015 VOLUNTEERING AUSTRALIA Level 2, 202 City Walk Canberra ACT 2601 T: 02 6251 4060 E: marketing@volunteeringaustralia.org

More information

RTO Delegations Guidelines

RTO Delegations Guidelines RTO Delegations Guidelines ISBN 0 7594 0389 9 Victorian Qualifications Authority 2004 Published by the Victorian Qualifications Authority This publication is copyright. Apart from any use permitted under

More information

IAM Level 2. NVQ Certificate in Business and Administration. Qualification handbook. 2012 edition

IAM Level 2. NVQ Certificate in Business and Administration. Qualification handbook. 2012 edition IAM Level 2 NVQ Certificate in Business and Administration Qualification handbook 2012 edition Published by the IAM IAM 2012 Registered charity number 254807 Published 2012 All rights reserved. This publication

More information

ELICOS NATIONAL STANDARDS

ELICOS NATIONAL STANDARDS ELICOS NATIONAL STANDARDS National standards for ELICOS providers and courses These standards operate as an adjunct to the National Code of Practice for Registration Authorities and Providers of Education

More information

PRSTS301A Identify technical security requirements

PRSTS301A Identify technical security requirements PRSTS301A Unit descriptor Employability skills Application of the unit Unit sector ELEMENT Elements describe the essential outcomes of a unit of competency. 1 Prepare to identify security requirements.

More information

VET Quality Framework audit report

VET Quality Framework audit report VET Quality Framework audit report Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) Legal name of organisation Learning Lab Pty Ltd Application numbers 1026300,

More information

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB51407 Diploma of Project Management

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB51407 Diploma of Project Management Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit BSB51407 Diploma of Project Management First published 2010 ISBN 978-1-74205-511-4 Department of Training and

More information

DRAFT. Business Services. BSB20115 Certificate II in Business. based on the BSB Business Services Training Package. Effective from Date published

DRAFT. Business Services. BSB20115 Certificate II in Business. based on the BSB Business Services Training Package. Effective from Date published DRAFT Business Services BSB20115 based on the BSB Business Services Training Package Effective from Date published xxx xxx 2015 Copyright Board of Studies, Teaching and Educational Standards NSW for and

More information

International Skills Institute COURSE OUTLINE. BSB50207 Diploma of Business RTO 40541

International Skills Institute COURSE OUTLINE. BSB50207 Diploma of Business RTO 40541 International Skills Institute COURSE OUTLINE BSB50207 Diploma of Business RTO 40541 Contents International Skills Institute (ISI) BSB50207 Diploma of Business Information about ISI 1 Who is ISI? 1 Courses

More information

BSB30407 Certificate III in Business Administration

BSB30407 Certificate III in Business Administration BSB30407 Certificate III in Business Administration Revision Number: 2 BSB30407 Certificate III in Business Administration Modification History Release Release 2 Comments New release of this Qualification

More information

Recognition of Prior Learning

Recognition of Prior Learning SCOUTS AUSTRALIA INSTITUTE OF TRAINING-(SAIT) Candidate Information Guide Recognition of Prior Learning SAIT Candidates Information Guide - February 2016 Page 1 of 16 Issued by Scouts Australia Institute

More information

Sport and Recreation Workplacement Log Book

Sport and Recreation Workplacement Log Book Sport and Recreation Workplacement Log Book SRC20206 - Certificate II in Community Recreation SRO20206 - Certificate II in Outdoor Recreation and selected units of competency from SR030106 - Certificate

More information

Preparing Secondary Students for Work. A framework for vocational learning and VET delivered to secondary students

Preparing Secondary Students for Work. A framework for vocational learning and VET delivered to secondary students Preparing Secondary Students for Work A framework for vocational learning and VET delivered to secondary students Copyright and Terms of Use Education Services Australia 2014, as the legal entity for the

More information

Level 3 Diploma in Health and Social Care (Adults) for England (4222-31)

Level 3 Diploma in Health and Social Care (Adults) for England (4222-31) Level 3 Diploma in Health and Social Care (Adults) for England (4222-31) Candidate logbook 501/1194/2 All pathways www.cityandguilds.com June 2011 Version 1.0 About City & Guilds As the UK s leading vocational

More information

VET Quality Framework audit report of Enrich Training

VET Quality Framework audit report of Enrich Training VET Quality Framework audit report of Enrich Training Prepared for APAC Renewal registration as a national VET regulator (NVR) registered training organisation (RTO) Legal name of RTO Enrich Training Date/s

More information

Release: 1. BSBWHS508 Manage WHS hazards associated with plant

Release: 1. BSBWHS508 Manage WHS hazards associated with plant Release: 1 BSBWHS508 Manage WHS hazards BSBWHS508 Manage WHS hazards Modification History Release Release 1 Comments This version first released with BSB Business Services Training Package Version 1.0.

More information

Employability Skills in Financial Services

Employability Skills in Financial Services Employability Skills in Financial Services Effective from 2012 Date published 14 October 2011 2011 Copyright Board of Studies NSW for and on behalf of the Crown in right of the State of New South Wales.

More information

National Quality Standard Assessment and Rating Instrument

National Quality Standard Assessment and Rating Instrument National Quality Assessment and Rating Instrument April 2012 Copyright The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided)

More information

PRSSO305A Manage conflict through negotiation

PRSSO305A Manage conflict through negotiation PRSSO305A Unit descriptor Employability skills Application of the unit Manage conflict through negotiation This unit of competency specifies the outcomes required to use effective communication techniques

More information

Level 5 NVQ in Occupational Health and Safety Practice (3644) Candidate logbook

Level 5 NVQ in Occupational Health and Safety Practice (3644) Candidate logbook Level 5 NVQ in Occupational Health and Safety Practice (3644) Candidate logbook Publications and enquiries The publications listed below are available free of charge from Publications Sales City & Guilds

More information

Release: 1. CPPDSM4003A Appraise property

Release: 1. CPPDSM4003A Appraise property Release: 1 CPPDSM4003A Appraise property CPPDSM4003A Appraise property Modification History Not Applicable Unit Descriptor Unit descriptor This unit of competency specifies the outcomes required to appraise

More information

TAFE Queensland Brisbane Online

TAFE Queensland Brisbane Online TAFE Queensland Brisbane Online Program Guide for Health Employees Administrative Professional Program State of Queensland Edition: January 2016 Developed by TAFE Queensland Brisbane, Locked Mail Bag 14,

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Salary range: Manager Band Hours of work: In Accordance with the New South Wales Nurses and Midwives Association (NSWNMA) Employment Enterprise Agreement Status: Approved Position:

More information

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB41507 Certificate IV in Project Management

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB41507 Certificate IV in Project Management Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit BSB41507 Certificate IV in Project Management First published 2010 ISBN 978-1-74205-510-7 Department of Training

More information