Affiliate Service Agreement

Transcription

1 Affiliate Service Agreement A. Harringtn Limusine Service (HLS) is searching fr an Affiliate Partner in yur area t better serve HLS s clients. Please cmplete this fillable PDF frm in its entirety. In rder fr HLS t utilize an affiliate, the fllwing dcuments must be sent t [email protected] r fax t , attentin Sally Tavarez, in Affiliate Relatins. 1. Signed Affiliate Service Agreement 2. W-9 Frm 3. Fleet List 4. Rate Sheet 5. Certificate f Insurance (send cpy via r fax and by way f mail) Frward a cpy f yur Certificate f Insurance naming HLS an additinal insured. The certificate must shw the fllwing infrmatin: Autmtive Liability (if yur insurance plicy nly cvers scheduled auts, then all vehicles must be identified.) General Liability Excess Liability Wrkers Cmpensatin and Emplyer s Liability (Statutry limits as required by law.) Umbrella Plicies Wilner Livery Service dba A Harringtn Limusine Service 54 Ethel Rad, Edisn, NJ All cmpanies must prduce a cpy f the state license and ICC authrity certificates. Upn receipt, yur applicatin will be reviewed fr needs in yur area. An HLS representative will cntact yu if additinal infrmatin is needed. Reservatins HLS sends **NEW RESERVATIONS** via r TranspNet (Odyssey/Vyageur Reserve Users). Affiliate is t send cnfirmatin t [email protected]. HLS allws up t ne (1) hur upn receipt f reservatin request. Reservatin cnfirmatin is t include HLS s cnfirmatin number, affiliate cnfirmatin number, and trip cst. Affiliate is t ntify HLS within 30 minutes f receipt if unable t accmmdate HLS s reservatin request. Service Delivery Once a reservatin is cnfirmed, HLS expects affiliate t deliver service t the best f its ability. If fr any reasn affiliate cannt prvide the highest level f agreed-upn service, HLS is t be ntified as sn as pssible. NEVER utsurce HLS reservatins. If necessary, call the HLS ffice first fr apprval. All vehicles must be clean, late mdel, and in gd wrking rder. Upgrading vehicles must be apprved with the HLS ffice in advance. Cnfirm scheduled flight arrival time with airline and btain pre-flight time nce flight is airbrne. NEVER cntact ur clients unless HLS authrizes affiliate t d s. If yu need assistance, call HLS t cntact the client n yur behalf. Lcatin Pick-Ups: Chauffeur shuld be dispatched in a timely manner. Chauffeur is t arrive n site at least 10 t 15 minutes prir t scheduled pick-up time. If chauffeur is waiting at pick-up lcatin fr mre than 15 minutes, cntact HLS Dispatch fr the apprpriate guidance. **Failure t ntify HLS may result in billing disputes. ** 54 Ethel Rad, Edisn, NJ Lcal Tll-Free [email protected]

2 Chauffeur Standards Chauffeur must represent as an affiliate f HLS. Fr airprt pick-ups, chauffeur is t hld an HLS sign (dwnlad frm HLS website) r a blank sign with client s last name. Yur cmpany s sign is NOT t be displayed under any circumstances. Upn meeting the client, the chauffeur is t intrduce himself and cnfirm the identity f the client. Chauffeur is t ffer assistance with luggage and cnfirm client s destinatin. Chauffeur must be neat, clean, well grmed, and in prper business attire (black suit, tie, white shirt). Chauffeur must have GPS and 2-way radi and/r cell phne cmmunicatin. NEVER slicit r hand ut yur business cards t HLS clients under any circumstance. Chauffeur must knw hw t get t destinatin withut client s assistance. Chauffeur is NEVER t cllect r discuss pricing with ur clients. Chauffeur is t check the vehicle fr frgtten items. Affiliate Cmmunicatin Affiliate is t reprt t HLS Dispatch immediately at fr any f the fllwing reasns. It is imprtant t maintain HLS Custmer Care Fllw-Up with clients. Ntify HLS Dispatch if a chauffeur will be late r is lst n cntact is made with client BEFORE releasing chauffeur client wants t change destinatin client makes additinal stps WAIT TIME charges are added t a reservatin chauffeur has an accident with client in the vehicle chauffeur has any prblem with the client Billing & Payment Infrmatin Affiliate shuld NOT charge fr delayed r cancelled flights. Payments are made via cmpany credit card. Send all receipts/invices t [email protected] within 24 t 48 hurs after ride cmpletin. If pssible, list charges separately. By signing belw, yur rganizatin indicates the Affiliate Service Agreement has been read and accepted. Yur rganizatin als agrees never t slicit business frm an A. Harringtn Limusine client and NEVER t discuss any charges with client. The signee must be an fficer r persn wh is legally able t bind the cmpany t this agreement. COMPANY NAME PRINT NAME TITLE SIGNATURE DATE 54 Ethel Rad, Edisn, NJ Lcal Tll-Free [email protected]

3 Affiliate Applicatin Cmpany Infrmatin Cmpany Name: DBA: Physical Address: City: State: Zip Cde: Mailing Address (if different): City: State: Zip Cde: Lcal N: Website: Federal Tax ID#: Tll-Free: General Dun & Bradstreet: # f Years in Business: Hurs f Operatin: If yu d NOT have a 24/7 Dispatch Department in-huse, please describe yur after-hurs cntact prcedures: Affiliate s Service Area: Lcal m Natinwide m Wrldwide m Please have HLS send infrmatin n services in NEW JERSEY/NEW YORK METRO AREA: YES m NO m Reservatin Infrmatin Sftware/Vendr Brand: GGA s Odyssey/Vyageur Reserve TranspNet ID#: Reservatins Department Executive Cntact Owner/President: Vice President: Affiliate Manager: Office Manager: 54 Ethel Rad, Edisn, NJ Lcal Tll-Free [email protected]

4 Chauffeur Infrmatin What is the status f yur chauffeurs? Emplyees m Independent Operatrs m Des yur cmpany perfrm the fllwing? Drug / Alchl Screening: YES m NO m Hw Often? Criminal Backgrund Check: YES m NO m Hw Often? Mtr Vehicle Check: YES m NO m Hw Often? Describe yur chauffeur training prcess: Describe chauffeur dress cde: Describe hw dispatch cmmunicates with chauffeur: 54 Ethel Rad, Edisn, NJ Lcal Tll-Free [email protected]

5 Airprt Infrmatin Cmplete the fllwing airprt infrmatin t include the airprt cde and distance in miles frm yur ffice lcatin. Explain Pick-Up Prcedures fr each airprt and their assciated fees. D NOT include prvide airprt hubs. Airprt 1 Airprt Cde: Airprt Name: Distance: Airprt/Parking Fee: Int l Arrival Fee: Grace Perid: Wait Time Plicy/Fee: Airprt 2 Airprt Cde: Airprt Name: Distance: Airprt/Parking Fee: Int l Arrival Fee: Grace Perid: Wait Time Plicy/Fee: Airprt 3 Airprt Cde: Airprt Name: Distance: Airprt/Parking Fee: Int l Arrival Fee: Grace Perid: Wait Time Plicy/Fee: Airprt 4 Airprt Cde: Airprt Name: Distance: Airprt/Parking Fee: Int l Arrival Fee: Grace Perid: Wait Time Plicy/Fee: 54 Ethel Rad, Edisn, NJ Lcal Tll-Free [email protected]

6 Rates and Plicies Descriptin Give a full descriptin f the fllwing, including related charges. Rate, Plicies and Prcedures Infrmatin Off-Hur Surcharge: Cancellatin Plicy: Hliday Charge: Grace Perid at Lcatin Pick-Ups: Gratuity: Fuel Surcharge: STC: Admin Fee: Other 1: Other 2: Amenities in Vehicles (water, reading material, etc.): Prcedures Explain hw ARRIVING flights are mnitred: Explain hw DEPARTING flights are mnitred: Rates and Discunts Describe SEDAN hurly rate including break-dwn and minimum number f hurs: Indicate discunt percentage and whether it is ff f the base nly r the all-inclusive rate: 54 Ethel Rad, Edisn, NJ Lcal Tll-Free [email protected]