SPECIAL CONDITIONS OF SUBSCRIPTION TO DIGITAL CABLE TELEVISION SERVICES OF IPKO TELECOMMUNICATIONS LLC

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1 SPECIAL CONDITIONS OF SUBSCRIPTION TO DIGITAL CABLE TELEVISION SERVICES OF IPKO TELECOMMUNICATIONS LLC Article 1 Cntents f the Special Cnditins 1.1 These Special Cnditins gvern the rights, bligatins and cnditins fr use f digital cable televisin service, prvided by IPKO Telecmmunicatins LLC (IPKO) as digital cable peratr. 1.2 In additin t these special cnditins, manner and cnditins fr the prvisin f digital cable televisin service will als gverned by the Law n the Independent Media Cmmissin and Bradcasting (IMC Law) and ther regulatins applicable and adpted by the Independent Media Cmmissin ( IMC ); the general cnditins fr subscriptin t IPKO telecmmunicatins services (hereinafter referred t as General Cnditins ), cntracts fr subscriptin t IPKO digital cable televisin services, Annexes, price list prvided by IPKO, which cnstitute the whle agreement between the subscriber and IPKO. Article 2 Definitins 2.1 Digital receiver/set-tp bx is a device where yu insert the smart card which cnnects t the TV and external signal surce, which cnverts the digital signal int cntent, which then appears n TV. 2.2 Smart card is a card that is inserted int the digital receiver and withut which TV channels packages cannt be pened. 2.3 Apart frm the abve mentined definitins, fr the interpretatin f the Agreement as a whle, all the definitins listed in the General Cnditins will be applied. Article 3 Service prvided 3.1 In rder t access the digital cable televisin service, the subscriber is bliged t enter int agreement with IPKO. At the time f signing f this Agreement, subscriber must have a persnal identity card with him. 3.2 IPKO is bliged t prvide existing subscribers f internet, r fixed telephny, with digital cable televisin services, nt later than 24 hurs frm the mment the subscriber has signed the cntract fr the use f digital cable televisin. 3.3 New clients wh are nt subscribed t IPKO Internet r Fixed Telephny service, and wh wish t use the service in questin, will be prvided with the service after cmpletin f required installatin, n later than five (5) days frm the date f signing f this Agreement. 3.4 The subscriber is bliged t pay the value f twenty eur ( 20.00) as payment fr service activatin. This charge is applied nly nce and must be dne in cash r by bank card thrugh the pint f sale (POS) f the respective bank, in IPKO shps.

2 Article 4 Quality f service 4.1 IPKO will prvide the subscriber with high quality service in gd faith and in accrdance with technical pssibilities and agreed terms. 4.2 IPKO will nt be respnsible fr any interruptin r failing f the service in questin, r fr any defect in the netwrk, caused by natural disasters r any circumstance beynd the cntrl that IPKO cannt prevent, cmpensate, r avid (frce majeure). 4.3 In additin, IPKO will nt be respnsible fr defects in the functining f the service, which are likely the result f individual r uncrdinated interventins f the subscriber. IPKO may als terminate the prvisin f services fr reasns f maintenance, upgrading, mdernizatin, and ptimizatin f the netwrk. These utages can last as lng as needed fr the perfrmance f relevant wrks, and fr which the subscribers f this service will be timely infrmed. 4.4 In any case, IPKO will nt be liable fr indirect damage, r lss f incme. Article 5 Custmer Care 5.1 IPKO will prvide subscribers with telephne supprt seven (7) days a week, twenty-fur (24) hurs per day n phne numbers 049/ Rates fr calls t custmer care numbers are free nly fr calls within IPKO netwrk (n-net) and fr calls frm lcal peratrs (PTK, Wave and Zmbile) applicable fees set by these peratrs shall apply. 5.2 If the prblem cannt be reslved by phne, subscribers shuld fllw the instructins prvided by IPKO fr repairing the device, r prblems with TV channels. Reslutin f the prblem can last a maximum f five (5) days frm the date f reprting f the prblem. 5.3 In cases where there is n bradcast f channels, as a result f defect with IPKO's fault and this interruptin lasts mre than 24 hurs uninterrupted frm the reprting f the defect, IPKO will cmpensate fr the lst days. Cmpensatin will nly be dne in the frm f adding subscriptin days. Article 6 Obligatins 6.1 In accrdance with Article IV (F) f the General Cnditins, the subscriber, n IPKO's request, is bliged t prvide IPKO with accurate infrmatin as t his identity and residence. 6.2 The service ffered by IPKO is n residential and family basis. Service is prhibited t be used fr any cmmercial r illegal purpse. 6.3 The subscriber is bliged t buy at least ne package within 3 mnths. If the subscriber des nt tp up the accunt with new package within three mnths, the cntract will be terminated and the Subscriber is bliged t return the digital receiver and Smart Card in IPKO shp, in accrdance with the General terms and cnditins f subscriptin t IPKO telecmmunicatin services IPKO, which are an integral part f this agreement. Article 7 Prices 7.1 Payment f the service prvided by IPKO will be made in eur as the fficial currency in Ksv. 7.2 IPKO price list will cntain the prices f services. Price list is subject t change. 7.3 T use the service in questin, the subscriber is bliged t prepay it by activating the packages, which will have different cntent f prgrams and specified perid f activatin. IPKO will publish in advance the cntent and duratin f packages f TV channels.

3 Article 8 Equipment 8.1 Digital Receiver and Smart Card are prperty f IPKO. 8.2 Digital Receiver has 1 year warranty, whereas Smart Card has 4-year warranty upn receipt. Repair f equipment will be dne by the cmpany cntracted by IPKO, which cntacts the subscriber will receive when signing the Agreement. During the warranty perid, the cntracted cmpany is respnsible fr any repairs t any defects resulting frm nrmal use f the equipment. 8.3 The subscriber is bliged t use and maintain the equipment accrding t manufacturer's instructins, as well as thse given by IPKO. Fr any defect f equipment, designated by the cntracting cmpany, subscriber is bliged t address the cntracting cmpany. 8.4 Subscriber is respnsible fr any and all pwer grid where equipment that ffers the service is cnnected. Subscriber will nt hld IPKO respnsible fr any and all defects and/r damages resulting frm pwer grid where the service equipment/mdem is cnnected. 8.5 Grunding and safeguards against lightning and electrical vervltage f husehld installatins and appliances f the client (except digital receiver and mdem), are part f the installatins and husehld equipment f the subscriber and fr thse IPKO Telecmmunicatins LLC assumes n liability in all cases where thse devices and installatins are nt executed / set and activated by reginal nrms and standards. All pssible damage t equipment r installatins f the subscriber, which can be caused r are caused by lack f crrectness f these safeguards r failure t respect reginal nrms and standards will nt be ffset by IPKO Telecmmunicatins LLC and all warranty will be vid. Fr the safety f the subscriber and the husehld appliances f the subscriber, it is recmmended that the subscriber installs grunding at a cmmn pint fr all vide and audi equipment and installatins cnnected t the IPKO Telecmmunicatins LLC cable netwrk. 8.6 If the subscriber des nt fllw the rules fr the use f equipment specified in Article 8 f these Cnditins, and as result f his / her actins digital receiver r smart cards are nt usable and are defective, user must buy a new digital receiver and smart card, whse price is predetermined in IPKO price list. If IPKO finds that digital receiver r smart cards are unusable, the Subscriber will be prvided with the same digital receiver r smart card with n charge. 8.7 List f preventive activities prpsed by IPKO t its subscriber is as fllws: In time f lightning strikes the subscriber shuld detach equipment frm electricity; Subscriber must ensure that all his electrical hme netwrk has a grunding system with standards f <5Ohm; Subscriber is advised t use/install surge prtectin utlets t prtect his entire husehld frm lightning strikes and surge spikes; Subscriber is advised t use pwer crrectr and UPS (uninterrupted pwer supply) t prtect his husehld frm unstable vltage and pwer system utages; Instructin f prperly cnnect IPKO equipment:

4 Step 1 Turn ff TV; Step 2 Cnnect RF (radi frequency cnnectr) cable On IPKO STB; Step 3 Cnnect TV cables (HDMI -High Definitin Multimedia Interface r RCA Phn cnnectr); Step 4 Plug STB (Set-Up Bx ) pwer supply; Step 5 Turn On TV and STB; Instructin f prperly discnnect IPKO equipment: Step 1 Turn ff TV and the STB(Set-Up Bx ); Step 2 Unplug STB pwer cable; Step 3 Unplug IPKO RF (radi frequency cnnectr) cable frm the STB(Set-Up Bx ); Step 4 Unplug the HDMI (HDMI -High Definitin Multimedia Interface) cable. Article 9 - Measures fr misuse f the service by subscriber 9.1 Subscriber shall nt misuse the service. If there is reasnable evidence that the subscriber has misused the service in any way and if this actin is evidenced by IPKO, depending n the severity f the misuse IPKO has the right t undertake the fllwing measures: T warn the subscriber t use the service in accrdance with the Agreement; T autmatically suspend r cancel the service prvided by IPKO, withut any bligatin fr cmpensatin t the subscriber and as a result require cmpensatin f damages incurred by misuse, made by the subscriber. 9.2 In the event that IPKO terminates the cntract with the subscriber fr reasns mentined abve, the latter is bliged t fulfill all utstanding financial bligatins t IPKO. Article 10 Cperatin with law enfrcement authrities 10.1 The subscriber bears full respnsibility fr the infrmatin r cntent f the data, which is transmitted and transferred t third parties via the mbile telephne netwrk f IPKO IPKO bears n respnsibility fr the cntent and even fr data that the subscriber receives frm third parties thrugh IPKO netwrk In accrdance with the General Cnditins and the applicable laws in Ksv, IPKO will cperate with law enfrcement authrities t demand that these authrities will be cnnected t the service in questin used by the subscriber. Article 11 Cpyright 11.1 All prgrams bradcasted n digital cable netwrk f IPKO are prtected by the Law n Cpyright and Related Rights (N. 2004/45) as well as ther relevant laws applicable in Ksv Reprductin, republicatin, strage, retransmissin, r redistributin f any f the prgrams bradcasted n digital cable televisin f IPKO is strictly prhibited, except fr persnal and certainly nt cmmercial use.

5 Article 12 Duratin and Terminatin f Agreement 12.1 Agreement between subscriber and IPKO will last fr as lng as the subscriber will prepay fr Digital Cable Televisin service If the subscriber decides t stp using the service befre the expiratin f the package, then any remaining credit n the subscribers accunt will be lst In the event f terminatin f the Agreement, either by subscriber r by IPKO, the subscriber is bliged t return the equipment received by IPKO after signing the Agreement. The equipment delivered (Digital Receiver and Smart Card) must be in prper cnditin. On the cntrary, the subscriber is bliged t pay their value (the prices f which are described in Article 7.5 f these Special Cnditins) IPKO reserves the right t terminatin f service in the event f breach by subscriber f these Special Terms r General cnditins. In case f serius breach, IPKO reserves the right t take legal actin against the subscriber. Article 13 - Transfer f rights and bligatins 13.1 The subscriber has n right t transfer the rights and bligatins arising under this Agreement t any third party withut the prir written cnsent by IPKO IPKO reserves the right t transfer the rights and bligatins arising frm this Agreement t the legal successr f IPKO.

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