Develop and deliver an effective data strategy to prioritise and build data collection into existing and future activities

Transcription

1 Job title: Data Manager, NCS Employing Organisation/Department: NYA Education / NCS Line Manager: Operations Manager, NCS Accountable For: Data Analyst, NCS Contracted Hours: 0.5 FTE (17.5 hours per week) Salary: Job Summary: circa 30,000 (pro rata) National Citizen Service is a national personal and social development programme for young people aged vinspired Education and NYAE have been awarded a multi-million pound contract to deliver NCS across the North East of England from Autumn 2015 Summer The post holder will ensure that NCS delivery in the North East uses data driven approaches to inform all aspects of planning, delivery, and innovation, and be accountable for providing up to date and timely data for funders and Directors. Working closely with the Operations Manager, you will lead on the management and development of the NCS data strategy. This will include implementing and reviewing our use of the NCS CRM system alongside our subcontractors, to ensure a cross organisation approach to data processing, data analysing, and reporting. You will also be responsible for ensuring our office and those of our subcontractors are fully ISO compliant. Dimensions: vinspired Education and NYA Education are jointly delivering this contract as an equal partnership. The post holder will be employed by NYA Education and work within a matrix management system, being accountable to the Contract Director and line managed by the Operations Manager (both employed by vinspired). Specific Duties: Develop and deliver an effective data strategy to prioritise and build data collection into existing and future activities Manage the integration of the NCS database (Salesforce) with central NCS functions, to include: o o Designing and processing regular MI and compliance reports for funders, subcontractors and Directors, ensuring consistently timely delivery Dealing with queries and issues brought up by subcontractors, liaising with Salesforce administrators to seek a quick resolution

2 o o Maintaining the quality, accuracy, and integrity of the data throughout our supply chain Meeting ad-hoc data requests efficiently Lead the strategy for developing and implementing data across our NCS delivery, making sure past issues are taken into account to increase effectiveness Gain and maintain our ISO accreditation, ensuring physical and digital records are secure while giving the team easy access to necessary data Maintain our secure server and be responsible for the protection of data on fixed and mobile IT hardware Manage our relationship with the NCS Trust CRM/Data team Line manage and direct the work of the Data Analyst to achieve agreed team and individual targets and objectives Undertake performance reviews and develop your direct report Use data analysis and predictive modelling to inform and add value to management decisions, progress against key KPIs and marketing activities Provide data selections and build data forms to support our supply chain Train and support staff across our supply chain to successfully utilise the CRM in their dayto-day work, maintaining quality of data Work with the Compliance Manager and Conversion Team Leader to ensure payments made by parents are secure and we comply with data protection legislation Manage budgets and resources as required Act as the Data Protection Officer for the North East offices and offer guidance to other staff in this area Contribute as required to the wider work of the team Act in a manner that is in keeping with the charity s values Undertake any other duties as required and commensurate with the level of this post. Youth led approach One of the factors which makes vinspired and NYA s approach different is our belief in the value of youth insights and input to guide our work. The post holder will be expected to understand youth involvement and be an advocate for youth involvement in NCS. Confidentiality The post holder will have access to confidential information and is expected to ensure that the highest level of confidentiality is maintained at all times. Office base Based in the our offices at Cobalt Business Park, Tyneside (Office location is subject to change at any time).

3 A flexible approach to work including willingness to take on tasks outside the normal remit, to work irregular hours and undertake significant travel. Overnight stays will be required. Weekend and evening work may be required.

4 Person Specification Data Manager, NCS Require ment Essential Desirable Assess ment Education Graduate Experienc e Skills & Abilities Experience of working with a Salesforce CRM system Experience of database management and complex reporting Working within an ISO compliant office Experience of working across teams and leading on multi-strand projects Experience of developing procedures and policies around data protection, data access, and data use Evidence of collecting and analysing quantitative data Experience of developing research methods to collect quantitative data Excellent planning and project management skills High level data manipulation techniques Highly literate and numerate, with a practical familiarity with spread sheets, databases and word processing skills Ability to communicate technical issues and ideas Membership of professional bodies Worked within educational establishment or directly with young people Training and coaching of staff A, E,E, E

5 Evidence of managing complex, large scale projects Technical trouble shooting skills, E Strong organisational skills, including the ability to plan and prioritise own work Innovative problem solving skills Knowledg e & Understa nding Leading and managing staff Management of qualitative and quantitative research methods Practical understanding of diversity and experience of applying its principles in the workplace. Proven anti-discriminatory practice Knowledge and experience of all aspects of database administration and marketing, including advanced analysis Up to date with latest developments in CRM, able to identify new opportunities Understanding of the Data Protection Act, ISO compliance and other relevant legislation Skills in sales and marketing techniques to a youth market Highly IT literate Knowledge of card holder information security An understanding of the voluntary and community sector Experience of working in or with the voluntary or education sectors Knowledge of health and safety and safeguarding policies and practices as these apply to young people, E A

6 Personal attributes Able to deal confidently with a range of diverse people. Excellent collaborative worker Able to work on own initiative A Able to initiate and maintain positive working relationships. Able to work as part of a team, E A A -Application, I Interview, E Exercise/Test

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