Application Information Pack Growing Guiding Administrator Full Time Fixed term contract 12 months. Girlguiding Midlands

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1 Application Information Pack Growing Guiding Administrator Full Time Fixed term contract 12 months Girlguiding Midlands

2 Thank you for your interest in the role of Growing Guiding Administrator. This document provides information relating to the vacancy and should be used for information purposes only. The information does not form part of the terms and conditions of employment. Introduction to Girlguiding We are the largest voluntary youth organisation in the UK, with more than half of the female population involved in guiding at some point in their lives. We are dedicated to enabling girls and young women to develop their potential and to make a difference in the world. Through a range of exciting activities and challenges chosen by the girls, we provide opportunities for our members to gain self-confidence and self-esteem within a safe, female-only space, enabling girls and young women to develop their potential and to make a difference to the world. In 2013, Girlguiding had more than half a million members including both girls and adults. Guiding is independently operated through three Countries, Scotland, Wales and Northern Ireland and six English Regions, North West England, North East England, Midlands, Anglia, South West England and London and South East England, each having their own headquarters employing a core administrative staff. Introduction to Girlguiding Midlands Girlguiding Midlands consists of 11 Counties from across the Midlands Region and has a membership in excess of 73,000. Mrs Sally Illsley, the Region Chief Commissioner, leads the Region. The Headquarters is based in its own property in Ashby de la Zouch, Leicestershire where five staff members are currently employed.

3 The role of Growing Guiding Administrator Girlguiding Midlands is recruiting a Growing Guiding Administrator reporting to Growing Guiding Officer and the Region Manager. The Growing Guiding Administrator will be required to support the Growing Guiding Officer to grow Girlguiding across the Midlands Region whilst being the first point of contact for and to manage enquiries with respect to the National Recruitment Software System (Join Us). He or she will also be required to keep records up to date and run necessary reports from the system to ensure volunteers are informed on their areas progress in relation to recruitment of new adult and girl members as well as provide general administrative support to the team. The post holder must have working knowledge of Microsoft Office, including Word and Excel, and excellent written and verbal communication skills as well as the ability to prioritise their workload. He or she must have the ability to build positive relationships with all stakeholders and to work with and relate to people at all levels. O Applications The closing date for applications is Wednesday 19 th March 2014 at 5pm. Please complete the application form and return either by post to Val Shales, Region Manager, Girlguiding Midlands, 21 Lower Church Street, Ashby de la Zouch, Leicestershire, LE65 1AB or by to val.shales@girlguiding.org.uk Only fully completed application forms will be considered; we do not require a copy of your CV. Candidates will be short listed on the basis of their application form. Those who are successful at this stage of the process will then be invited to attend an interview. Unfortunately, we are unable to give feedback to those who are not short-listed; however, we will, if required, provide feedback to those who have attended an interview. Interviews Interviews will be held in the week commencing 31 st March 2014 at Girlguiding Midlands, 21 Lower Church Street, Ashby de la Zouch, Leicestershire LE65 1AB. Please note that it is not Girlguiding Midlands s policy to reimburse applicants in respect of travel expenses to attend interviews.

4 Job Description Basic job details Job Title: Growing Guiding Administrator Reports to: Growing Guiding Officer Volunteer Support: Chief Commissioner Overall purpose of the job The main role will be to support the Growing Guiding Officer to grow Girlguiding across the Midlands Region Main areas of responsibility To be the first point of contact for and to manage enquiries with respect to the National Recruitment Software System (Join Us) To keep records up to date and run necessary reports from the system to ensure volunteers are informed on their areas progress in relation to recruitment of new adult and girl members To assist the Development Officer to produce statistics, presentations, publicity materials and reports General administration and office tasks Knowledge and skills Excellent written English skills Excellent verbal communication skills, with confidence in speaking to groups or individuals in a variety of situations The ability to analyse the system data and produce relevant statistics Computer literate and able to use, with confidence, Microsoft Office Programmes and other office technology Be able to work unsupervised on tasks allocated by their Manager or other Team members Excellent Customer care skills

5 Problem solving To resolve standard queries To deal with a range of problems within the remit of the Project and identify solutions and propose these to the Growing Guiding Officer Innovation A flexible approach to the Growing Guiding Project Planning & decision-making The post holder will need to effectively plan his/her own workload to ensure that multiple tasks are completed within the agreed timescales Interpersonal skills To communicate effectively and sensitively and empathise with key volunteers, staff and external enquirers on all levels To work closely and effectively with the Office team People development and leading The post-holder has no line management responsibility Additional information To undertake any other duties that may reasonably be required Due to the nature of this role there will be a requirement for evening and weekend work, where time exceeds your contracted hours, time in-lieu will be given A clean driving licence and car user is a necessity

6 Person Specification Criteria Assessment Essential or desirable Skills Be able to use a range of office technology with confidence AI Desirable Ability to deal effectively with staff and volunteers at all levels AI Essential Excellent verbal communication skills (including telephone manner) I Essential Excellent written communication A Essential Ability to organise own workload and achieve deadlines AI Essential Data analysis AIT Essential Computer literate with a working knowledge of Microsoft Office (including word, excel, PowerPoint and access) AIT Essential Experience of Experience of Microsoft Office and other technology AIT Essential Youth and Children s work AI Desirable Administration/office procedures AI Essential Working in a team AI Essential Working with people from a range of cultures AI Essential Experience of the voluntary sector preferably with or as a volunteer AI Desirable Knowledge of Administration systems A Desirable Girlguiding A Desirable Values An understanding of working in an equal opportunity environment A Essential A commitment to the aims of Girlguiding I Essential Core Competencies Customer Care AI Essential Being a member of a Team AI Essential Interpersonal Skills AI Essential Personal Effectiveness AI Essential Organise workload and manage and meet deadlines AI Essential A = Application Form I = Interview T = Test

7 Terms & Conditions Contract Type This is a fixed term contract for 12 months on a full-time basis. Location The position will be based at Girlguiding Midlands Headquarters, 21 Lower Church Street, Ashby de la Zouch, Leicestershire LE65 1AB. The post may include travel around the UK and will include evening and weekend work. Salary/Rate The salary for this role is 16,000 per annum. Working Hours The core hours of this post are 35 hours per week which will include 2 evenings per week and some weekend work. Probationary Period The post will be subject to a probationary period of 12 weeks. Holidays 21 days paid holiday per annum plus relevant bank holidays. Notice Period During probationary period, the period of notice required is one week by either party and will be subject to four weeks notice thereafter.