Mobilizing Healthcare Staff with Cloud Services

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1 Mbilizing Healthcare Staff with Clud Services Published May 2012 Mbile Technlgies are changing hw healthcare staff delivers care. With new pwerful integrated slutins available fr the healthcare staff, wrkers can nw prvide care t mre patients with mre cmplex cnditins in a secured fashin that empwers the wrkers t have anytime, anywhere and any device tls at their fingertips. These new pwerful tls driven by integrated mbile applicatins (apps) fundamentally change the wrk that can be accmplished by staff and imprtantly psitin health care industry at an imprtant transitinal step fr prviding better care t citizens everywhere. While the number f new mbile healthcare apps cntinue t increase each week the imprtant pint t remember is that it is nt difficult t develp a mbile app, hwever it is difficult t develp a vertically integrated mbile applicatin that wrks where yur staff wrk and where care needs t be delivered. 24*7 availability, in and ut f cverage areas and within an envirnment that is highly secured and supprts the requirements fr privacy and data related t persnal healthcare infrmatin.

2 Mbilizing Healthcare Staff Page 2 This dcument is the cnfidential prperty f CellTrak Technlgies, Inc. It is furnished under an agreement with CellTrak Technlgies, Inc. and may nly be used in accrdance with the terms f that agreement. The use f this dcument is restricted t custmers f CellTrak Technlgies, Inc. and their emplyees. The user f this dcument agrees t prtect the CellTrak Technlgies, Inc. prprietary rights as expressed herein. The user further agrees nt t permit access t this dcument by any persn fr any purpse ther than as an aid in the use f the assciated system. In n case will this dcument be examined fr the purpse f cpying any prtin f the system described herein r t design anther system t accmplish similar results. This dcument r prtins f it may nt be cpied withut written permissin frm CellTrak Technlgies, Inc. The infrmatin in this dcument is subject t change withut ntice. The names and any assciated patient data used in this dcumentatin are fictinal and d nt represent any real persn living r therwise. Any similarities t actual peple are cincidental. CellTrak Technlgies, Inc. may have patents, patent applicatins, trademarks, cpyrights, r ther intellectual prperty rights cvering subject matter in this dcument. Except as expressly prvided in any written license agreement frm CellTrak Technlgies, Inc., the furnishing f this dcument des nt give yu any license t these patents, trademarks, cpyrights, r ther intellectual prperty. If yu have cmments n this publicatin r wuld like additinal infrmatin frm CellTrak please cntact us at

3 Mbilizing Healthcare Staff Page 3 Mbilizing Healthcare Staff with Clud Services Many vendrs prvide slutins that are mbile in nature but as an executive f a healthcare rganizatin it is imprtant t lk at the slutins and vendr landscape t insure that the partners yu select are mre than prviding just a mbile app. At the cre the investment in secured clud based services will help yur rganizatin mbilize and scale yur care delivery teams in a secured fashin. Premise based appraches are imprtant fr rganizatins that have the time and investment t prvide a differentiated platfrm fr data and care analysis that is fed by the transactinal nature f yur business. Prviding care with many care prviders acrss many lcatins creates unique challenges and finding vendrs with that level f expertise is imprtant t leverage yur technlgy investments and imprve utcmes at the pint f care while increasing census fr yur rganizatin. CellTrak helps Healthcare rganizatins tday by prviding; Clud services allw yu t dynamically expand and cntract yur cmputing ftprint while minimizing the capital investments necessary. Clud services cmbined with yur internal IT infrastructure and integrated data mdel prvides the best mdel t expand the effective usage f infrmatin technlgies fr yur business and imprtantly prvide better access t yur data relating t care delivery, care perfrmance and staff effectiveness. A reliable mbile applicatins platfrm that is device, carrier, OS and clinical system agnstic and flexible as yur rganizatinal needs change A develpment team that is respnsive and prvides yu with the ability t custmize and influence the next generatin applicatins fr the industry A dedicated supprt team that is custmer fcused and has a prven track recrd with yu t back it up A develpment team that delivers n time and n budget A team that is participating in research prjects arund the glbe t deliver innvative and new ways t autmate at the pint f care Healthcare wrkers need tls t easily and instantly review and manage their daily wrklad, quickly and accurately capture treatment data, prgress ntes and all ther aspects f clinical charting infrmatin, withut the burden f jtting ntes and re-inputting "when they have time". They need smart electrnic dcumentatin that "pre-ppulates" knwn Client infrmatin and will save data input time and reduce the likely hd f input errr. They need cmplete client infrmatin recrds and dcumentatin at their fingertips s they are equipped t make decisins and ffer better care service.

4 Mbilizing Healthcare Staff Page 4 They need tls t track and cmmunicate issues with clleagues and specialists, such as wund assessment and medicatin dispensing, t imprve quality and speed f care delivery. CellTrak is the leading prvider f mbile clinical slutins fr the hme and cmmunity care industry. Our slutins are industry best and recgnized as missin critical cmpnents f successful agencies where we help them achieve their gals arund mbile clinical infrmatics. In 2012 n the heels f CellTrak s acquisitin f Medshare and CellTrak s expansin f ecare we develped prduct families arund ur existing slutins that yu currently are using and are mst familiar with alng with nes currently in develpment. Imprtantly ur slutins are prtected by patents and patent filings acrss Canada and The United States.

5 Mbilizing Healthcare Staff Page 5 CellTrak High Availability Clud Services Envirnment Overview: CellTrak prvides an industry leading Hme Health Pint-f-Care and Administratin System that includes three unique cmpnents that when cmbined prvide the industry s mst cmplete and fully integrated hmecare technlgy slutin. These cmpnents include a mbile healthcare (mhealth) applicatin, an administrative/visitmanager prtal and built in back-ffice integratin with majr prviders and gvernments. CellTrak is a Sftware as a Service (SaaS) slutin that has been designed at the cre t be cmpletely redundant, secure, scalable and reliable in line with industry best practices. SaaS applicatins are built n an infrastructure that prvides the security, perfrmance, and reliability nrmally fund in nly the mst sphisticated IT departments. The SaaS mdel allws cmpanies f all shapes and sizes t leverage this infrastructure, which wuld therwise be ut f reach fr mst. The CellTrak infrastructure has been built arund the industry best practices fllwing ANSI standards. The cmpnents f the infrastructure redundancy include but are nt limited t the fllwing; Multiple Data Center lcatins acrss Nrth America Data Center Pwer and Data Availability Requirements CellTrak Envirnment Level Redundancy Pwer Redundancy Data Redundancy Netwrk Switch Redundancy Database Redundancy Intra-Server Hst Hardware Redundancy Virtualized Backup Slutins Multiple Data Center lcatins CellTrak wrks with tp-tiered hsting lcatins lcated in Nrth America and the UK. The hsting facilities fllw industry best practices and are SAS 70 Type II cmpliant. The hsting facilities fllw the lcal cuntry requirements fr ANSI/TIA 942 and fr CICA Additinal data centers / hsting lcatins are brught nline as additinal capacity requirements dictate.

6 Mbilizing Healthcare Staff Page 6 Data Center Pwer and Data Availability Requirements CellTrak cntracts with varius cmpanies fr data center services. Data center must maintain at least an N+1 architecture in pwer, cling, and netwrking. Datacenter must utilize physically diverse Internet cnnectins and netwrk entry pints int the building. DataCenter must prvide uninterruptable pwer supplies that are cnfigured as N+1 with autmatic bypass and with generatr backup. The generatr(s) must als supprt the Data Center's cling systems. The cmputer rm air cnditiners must be maintained with N+1 redundancy and maintain the rm at the temperatures and humidity required by the ANSI 942 standard. CellTrak Envirnment Redundancy Pwer Redundancy Data Center prvides tw pwer feeds t CellTrak equipment. All equipment (servers, switches, etc.) are pwered frm bth pwer surces. If ne pwer surce fails the secnd pwer surce remains available t equipment withut interruptin. Data Redundancy Data Center prvides tw cnnectins t Internet t CellTrak equipment. If a Data Center switch prt r data cable that prvides cnnectivity t CellTrak fails, the secnd cnnectin remains available t equipment withut interruptin. Netwrk Switch Redundancy The CellTrak netwrk is shared acrss separate physical switches that are cnfigured in failver cnfiguratin such that a single switch failure will nt interrupt netwrk cnnectivity. CellTrak maintains separatin f netwrks bth physical and virtual t separate prductin, Staging, QA and Develpment envirnments. Database Redundancy CellTrak's Prductin data bases systems are cmprised f pairs virtualized identical database servers. Data is hsted n SAN backend using clustered file systems. Shuld ne virtual server fail the secndary database server in the pair will assume the primary rll. Typical fail ver time is measured in secnds. CellTrak maintains replicatin slaves, SAN snapshts, and physical backups f all database files Web (Prtal) Servers The CellTrak Administrative Web Prtal and Interface Endpint Web Services are served by many servers that are members f high availability lad balanced clusters. These servers are virtualized, and can be mved, prvisined r fail withut impact r disruptin in service.

7 Mbilizing Healthcare Staff Page 7 Backup slutins Back-up f CellTrak Systems is perfrmed by ne r mre disk-t-disk back up prcedures, replicatin prcedures and SAN snap sht and replicatin technlgy. Multiple levels and f back up and rtatin f backups acrss varius disk based media prvide a layered back-up slutin. Clud Services Netwrk Architecture:.

8 Mbilizing Healthcare Staff Page 8 Summary: While n system is cmpletely fail-safe, CellTrak has designed, develped and implemented an industry leading, safe and secure Sftware-as-a-Service infrastructure that cnsistently delivers 24/7 service with high perfrmance and availability. Tday cmpanies f all sizes rely n CellTrak as part f their enterprise cmputing infrastructure. Abut CellTrak Technlgies, Inc: Funded in 2006, CellTrak Technlgies, Inc. is the leading prvider f integrated mbile slutins fr the hme healthcare, hspice, and private duty markets. Our patented hme health pint-f-care administratin sftware-as-a-service slutins run n GPS-enabled mbile devices via a hmecare technlgy platfrm which autmates wrkflw and reduces cst. With CellTrak, data is transmitted wirelessly t an internet site making the data available real time and secure instantaneus integratin is prvided t the back-end clinical systems and the payer netwrks. Healthcare wrkers deliver millins f successful visits via CellTrak every week. Fr mre infrmatin please visit:

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