SALARY SURVEY Office & Management Support. Switzerland

Transcription

1 SALARY SURVEY 2012 Office & Management Support Switzerland

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3 Table of Contents Introduction Executive Assistant Personal Assistant Office Manager Administrative Assistant/Secretary Receptionist Marketing Assistant Communications Assistant Human Resources Assistant Paralegal/Legal Assistant Secretary Accountant Contact

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5 Where talent meets

6 6 Introduction Michael Page International has over 35 years expertise in professional services recruitment. Over this period we have grown organically to establish ourselves as one of the best-known and most respected consultancy companies, employing more than 5,000 people in over 150 offices and more than 30 countries. In Switzerland the group operates through its three brands Coleridge & Valmore, Michael Page and Page Personnel. Qualified Professional Clerical Professional Generalist Staffing Page Personnel is specialised in the recruitment of graduates, young professionals and clerical staff in permanent, contract, temporary and interim positions. Page Personnel operates on a global level and is currently present in 12 countries in Europe and 20 countries worldwide.

7 7 Introduction UK BELGIUM RUSSIA NETHERLANDS SWITZERLAND GERMANY POLAND SWEDEN LUXEMBOURG FRANCE ITALY PORTUGAL SPAIN USA MEXICO HONG KONG SINGAPORE BRAZIL AUSTRALIA ARGENTINA Page Personnel worldwide Page Personnel Switzerland established its first office in Geneva in Furthermore, we have offices in Zurich, Basel and Lausanne. We carry out assignments in the French, German and Italian-speaking regions of the country through the following 6 specialised divisions: l Finance & Accounting l Banking & Financial Services l Office & Management Support l Engineers & Technicians l Sales Administration & Supply Chain l Sales & Marketing

8 8 Introduction Our Strengths Speed and Reactivity Thanks to our database and operational organisation, Page Personnel can meet the needs of its clients in the shortest delay possible. A combination of online advertising and a database search allows us to find candidates who are available on short notice and have the required professional skills. Specialisation Our specialised consultants come from backgrounds related to their respective division. This allows Page Personnel to have a better understanding of our clients needs as well as to identify more accurately the right candidates for the right positions. Professionalism The candidates introduced to our clients have all been met during an individual interview with one of the consultants. The diplomas, the employment certificates as well as the references (with approval of the candidate) are validated at the end of the interview and are included in the files presented to the client. Follow-up Each candidate is presented with a description of the opportunity and the name of the company. Their files are only submitted to the client following their approval. Our consultants remain in contact with both, candidates and clients, throughout the temporary assignment, or throughout the trial period in case of permanent hiring. The following Salary Survey highlights some of the services we offer to our existing and prospective clients and to our candidates.

9 9 Introduction Our Temp Services Normally one consultant per team is dedicated to temporary positions. This allows us to respond to your need in the shortest delay possible, whilst ensuring expert understanding of your requirements. Temporary Assignment: Your Assistant has left on maternity leave and therefore you need to find a replacement during this period. As one solution, temporary assignment provides the desired candidate with the right competencies for short or long term needs. Try and Hire: You want to have someone on-board as soon as possible, but you are not sure if you want to turn it into a permanent position. For example we can provide you with a candidate for an initial 3 to 6 month assignment with the option to offer the candidate a permanent role at the end of the trial period. Some examples of positions we can help you with Executive Assistant: Provides administrative support to 1 or 2 managers by managing agendas, scheduling meetings, arranging travels, drafting correspondence and taking minutes. Administrative Support: Provides a full administrative support to an office or a team by ensuring that office supplies are readily available, dealing with internal/external contacts, organizing all aspects of management and board meetings as well as coordinating meeting rooms. Polyvalent Receptionist: Gives an excellent first impression of the company by welcoming guests, providing them with refreshments, receiving and redirecting phone calls and fax messages. Polyvalent Receptionist Administrative Support Assistant to Manager French Region (CHF/hour) German Region (CHF/hour) Junior Senior Junior Senior

10 10 Introduction Methodology This Salary Survey was completed in The information provided in this survey comes from an empirical cross-analysis of three different information sources: Data collected from our database. Only candidates relevant to the Office & Management Support division, whose salary levels (global package) were updated between May 2011 and May 2012 have been taken into consideration Data collected from the various recruitment assignments managed by our consultants during the same period of time (positions and salaries) Years of recruitment experience within the Swiss market The salary levels are categorised in 3 ways:, and Location: French or German speaking region Years of Experience: 0 to 2 years, 2 to 5 years and more than 5 years experience

11 POSITIONS Office & Management Support

12 12 Executive Assistant General Definition The Executive Assistant is the main support for one or several Board members and Senior Executives. This role involves extensive diary management making appointments and acting as the interface between the individual and his/her global direct reports. Key responsibilities Arrange meetings, business trips and accommodations Create, draft, edit, translate and finalize presentations, reports and relevant documents Actively participate in projects Interface: coordinate between different departments/offices located in several countries within the company as well as liaising with clients and other external counterparts Handle highly confidential documents and information 0-2 years French Region 2-5 years 72,000 > 5 years 78,000 90, ,000 German Region 95,000 >120, years 2-5 years > 5 years 82,000 90,000 78,000 95, ,000 78,000 98,000 >120,000

13 13 Personal Assistant General Definition The Personal Assistant s role is similar to that of an Executive Assistant s. Asides from the professional support of the senior individual and their key direct reports, PAs will be assisting in private matters as well. Key responsibilities Handle personal tasks concerning the private life of the senior individual such as managing holidays and personal payments Arrange meetings, business trips and accommodations Treat discreetly highly confidential documents and information Take part in the creation of presentations, reports and relevant documents. Interface: coordinate between different departments/offices located in several countries within the company as well liaising with clients and other external counterparts 0-2 years French Region 2-5 years > 5 years 95,000 90, ,000 German Region 100,000 >120, years 2-5 years > 5 years 82,000 95,000 92, ,000 95,000 >120,000

14 14 Office Manager General Definition The Office Manager provides and coordinates a variety of administrative activities in order to ensure the smooth running of the office on a day-to-day basis. Key responsibilities Manage all office supplies and facility services Negotiate with suppliers, facilities and external service providers Liaise with the Finance department for invoices and expense administration Interact with the Human Resources department for vacation planning Provide high-quality administrative support to the management team Organise all aspects of management and board meetings as well as coordination of meeting rooms Involvement in the settlement of a new office could also be possible 0-2 years French Region 2-5 years 72,000 > 5 years 95,000 95, ,000 German Region 105,000 >120, years 2-5 years > 5 years 90,000 95, , ,000 >120,000

15 15 Administrative Assistant/Secretary General Definition The Administrative Assistant/Secretary is responsible for all administrative/ secretarial support for a team or department, and has to work equally for both team members and managers. Key responsibilities Schedule meetings, conferences and events; provide information and material for meetings Data collection and database updates Interaction with other departments/offices Ensure that office supplies are readily available Correspondence: dealing with internal/external calls and mail, taking messages and minutes Organise travel and accommodation arrangements 0-2 years 50,000 French Region 2-5 years 55,000 > 5 years 72,000 66,000 78,000 German Region 72, years 2-5 years > 5 years 50,000 63,000 72,000 53,000 82,000 73,500

16 16 Receptionist General Definition The Receptionist creates the first impression of the company for any corporation or organisation. Excellent personal presentation and communication skills as well as outstanding customer service are required for this role. Key responsibilities Receive, direct and relay telephone calls and fax messages Meet and greet all visitors: direct to the conference room or office, anticipate and respond to clients/visitors needs, ensure coordination with internal colleagues Maintain the general filing system and file all correspondence Update front reception area General office administrative support (translations, letter-drafting) Manage reservations and transportation 0-2 years 42,000 French Region 2-5 years 50,000 > 5 years 55,000 50,000 55,000 German Region 0-2 years 2-5 years > 5 years 52,000 57,000 53,000 61,500 82,000

17 17 Marketing Assistant General Definition The Marketing Assistant works for the Marketing department in collaboration with other departments such as the Sales, Communications and R&D departments. This role also provides support in all marketing tasks for its team. Key responsibilities Assist managers in marketing tasks: communication packages, campaigns, database management, product management, market research and analysis, benchmarking and brand management Create and update product information, services and support local activities Participate in set-up of meetings and events Market research 0-2 years 55,000 French Region 2-5 years > 5 years 72,000 German Region 0-2 years 2-5 years > 5 years 83,000 90,000

18 18 Communications Assistant General Definition The Communications Assistant provides support in both internal and external communication functions. Key responsibilities Create and deliver press release, media presentations and speeches Handle media inquiries from other entities or departments Initiate, manage and execute media events Web and/or intranet support administration Coordinate internal/external communication or both Give support on communication strategies (PR or others) with the team 0-2 years 55,000 French Region 2-5 years > 5 years 72,000 German Region 0-2 years 2-5 years > 5 years 57,000 72,000 >90,000

19 19 Human Resources Assistant General Definition The HR Assistant is an active member of the Human Resources team and works in close collaboration with the Human Resources Manager. The Assistant is responsible for support of the recruitment process and for various administrative tasks. Key responsibilities Support the entire recruitment process: candidate contact and verification, pre-selection of candidates, interview planning, and administrative follow-up of applications Responsible for administrative HR tasks: work contracts, work permits, AVS Support employees with HR related enquiries Complete all payroll tasks Contact person for external partners HR database update General administrative tasks: correspondence, document classification, meeting arrangements and etc. 0-2 years 55,000 French Region 2-5 years > 5 years 72,000 German Region 0-2 years 2-5 years > 5 years 82,000 >90,000

20 20 Legal Assistant/Paralegal General Definition The Legal Assistant is in charge of all supporting activities of the Legal team or department. Key responsibilities Supply administrative support services: compose routine letters and memoranda, maintain legal and compliance files, type documents, often by using a dictaphone Perform a variety of legal secretarial duties: prepare legal documents and correspondence, provide information and direction to others, writing contracts and letters Schedule and organisation of meetings, conference calls and conferences Assist in meetings and prepare presentations and reports Paralegal tasks (legal research, trademark registration coordination, agreement administration) 0-2 years 55,000 French Region 2-5 years > 5 years 72,000 German Region >90, years 2-5 years > 5 years 62,000 >90,000

21 21 Secretary Accountant General Definition The Secretary Accountant is responsible for all accounting and administrative support often in small and medium enterprises and works for both the team/ department as well as managers. Key responsibilities Manage accounting duties such as closing, invoicing, expenses, VAT, payroll, etc. Deals with various administrative tasks like phone and correspondence, preparing reports and taking meeting minutes Coordinate certain HR tasks (insurance, social security, registration, etc.) 0-2 years 50,000 58,000 French Region 2-5 years > 5 years 55,000 72,000 78,000 (The Secretary Accountant position is one that predominantly exists in the French region of Switzerland.)

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24 CONTACT Page Personnel Basel Stänzlergasse Basel Tel: Fax: contacts.ba@pagepersonnel.ch Page Personnel Lausanne Rue Pichard Lausanne Tel: Fax: contacts.la@pagepersonnel.ch Page Personnel Geneva Rue du Stand Geneva Tel: Fax: contacts.ge@pagepersonnel.ch Page Personnel Zurich Giesshübelstrasse Zurich Tel: Fax: contacts.zh@pagepersonnel.ch For more information please contact your local Page Personnel office or visit our website at: