THE ETHICS HELPLINE Worldwide Dialing Instructions April 2012

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1 COUNTRY DIALING INSTRUCTIONS US, Canada and Virgin Islands The Ethics Helpline is always available, 24/7/ (Dialing instructions for other jurisdictions follow) Coming soon internet reporting form for ethics and compliance issues CALL EARLY, CALL OFTEN. AN OUNCE OF PREVENTION IS BETTER THAN A WORLD OF CURE Argentina Argentina NOTE: Service is available from mobile phones Australia Australia NOTE: Service is available from mobile phones Austria Austria Primary language: German. From an outside line dial the for your Austria(Telekom Austria) & to press 1 if correct to begin German language. Note: available from mobile phones Belgium Belgium Primary language: Dutch. NOTE: Service is not available from mobile phones or pay phones Brazil Brazil Primary language: Brazilian Portuguese. NOTE: While service is available from Mobile phones, the Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country Bulgaria Bulgaria Primary language: Bulgarian. From an outside line dial the for your

2 Chile Colombia Czech Republic Denmark Egypt France Germany Bulgaria & to press 1 if correct to begin Bulgarian language. This service may not be available from public phones in all locations Chile Primary language: Spanish NOTE: Service is not available from mobile phones. Public phones require a coin or card deposit Columbia NOTE: Service is available from mobile phones Czech Republic Primary language: Czech. NOTE: The Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country Denmark Primary language: Danish. NOTE: Service is not available from mobile phones or pay phones Egypt Primary language: Arabic. From an outside line dial the for your (Cairo) (Outside Cairo) & to press 1 if correct to begin Arabic language. Public phones require coin or card deposit France Primary language: French. NOTE: Service is available from mobile phones.

3 Germany Primary language: German. NOTE: Service is not available from mobile phones or pay phones. Greece Hong Kong Hungary India Ireland Greece Primary language: Greek. NOTE: Service is not available from mobile phones. Public phones require a coin or card deposit Hong Kong Primary language: Mandarin. NOTE: Service is available from mobile phones Hungary Primary language: Hungarian. NOTE: Only limited service available from mobile phones. Public phones require a coin or card deposit India Primary language: Hindi. From an outside line dial the for your India (Bharti) & to press 1 if correct to begin Hindi language. Only available from phones allowing international access, not available from public phones Ireland From an outside line dial the for your Ireland (EIRCOM) & to press 1 if correct to begin. From Northern Ireland, use UK access codes. Available from mobile phones.

4 Italy Luxembourg Mexico Morocco Netherlands New Zealand Peru Italy Primary language: Italian Luxembourg Primary language: German. NOTE: Service available from mobile phones. Public phones require a coin or card deposit Mexico NOTE: Phone must have international access. A per call surcharge is paid by caller Morocco Primary language: Arabic. From an outside line dial the for your Morocco & to press 1 if correct to begin Arabic language Netherlands Primary language: Dutch. From an outside line dial the for your Netherlands (SNT Connect) The call will be answered in Dutch. To continue your call in another language: Public phones require coin or card deposit New Zealand NOTE: Service not available from mobile phones. Public phones require a coin or card deposit Peru

5 Poland Romania Singapore Spain Sweden Switzerland Thailand NOTE: Service not available from mobile phones and may not be available from public phones Poland Primary language: Polish. NOTE: Phones must have international access. Service available from mobile phones, but will required a per call surcharge paid by caller. Public phones require a coin or card deposit Romania Primary language: Romanian. From an outside line dial the for your Romania (Romtelecom) & to press 1 if correct to begin Romanian language. Public phones require coin or card deposit Singapore Primary language: Arabic. NOTE: Service available from mobile phones. The Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country Spain NOTE: Service not available from mobile phones Sweden Primary language: Swedish. NOTE: Service not available from mobile phones. Public phones require a coin or card deposit Switzerland Primary language: French. NOTE: Service not available from mobile phones or pay phones Thailand Primary language: Thai. NOTE: Phones must have international access. Service available from

6 Ukraine United Kingdom Helpline for all other countries mobile phones. Service not available from public phones. The Telephone Administration may restrict the use of toll free numbers for certain applications such as resale, prepaid cards, calling cards, call back purposes or third country Ukraine Primary language: Ukranian. From an outside line dial the for your 0 (wait for second dial tone) Then, dial & to press 1 if correct to begin Ukranian language. May not be available from every phone United Kingdom NOTE: While service is available from mobile phones, it is not available from pay phones. Follow below Reverse Charge Dialing Instructions: If your country is not listed, follow these instructions to reach the CWT Hotline: 1. Dial your local telephone operator and say that you would like to place a reverse charge call to the following number in the United States: When the operator asks for your name, you may give your name or if you prefer to remain anonymous say "CWT" is your name. 3. A representative from The Network, a third party ethics reporting provider, will accept the reverse charge call and take your report. 4.