Chest Heart & Stroke Scotland Health Information Manager Job Description

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1 Chest Heart & Stroke Scotland Job Description Position: Responsible to: Contacts: (Internal) Contacts: (External) Location: Head of Advice & Information Director of Advice & Support Director of Public Relations Director of Community Stroke Services Lead Advice Line Nurse Digital Communications Manager Advice & Support Staff Team Head of Individual Giving Creative Link designers Health Professionals Patients and carers Other CHSS service users Courier Services CHSS Head Office, Edinburgh Main purpose of job: Chest Heart & Stroke Scotland improves the quality of life for people in Scotland affected by chest, heart and stroke illness, through medical research, influencing public policy, advice and information and support in the community. The aim of the Health Information Team within the Advice and Support Department is to develop and maintain high quality health information resources. These CHSS resources, including input into periodic promotional resources, will be in a variety of formats (health information booklets, factsheets, posters, web-pages etc). For both the Health Information and Administration Teams the Health Information Manager will have a managerial and operational role in the delivery of the service. The role encompasses overall responsibility for the development, maintenance and supply of the above mentioned resources, leading and developing the Health Information and Administration Teams. Most challenging part of the job: Working in a market where other organisations produce similar resources and maintaining the uniqueness and quality which makes CHSS resources the Scottish choice. 1

2 Ensuring sufficient supply of up-to-date resources is available to meet demand. Key responsibilities: Managerial To supportively manage the Health Information and Administration Teams promoting effective leadership, communication channels and team work. To undertake 6 weekly personal Support & Development meetings and annual Appraisal of staff, and facilitate continuing professional development. To assist in the recruitment, selection and induction of new staff, as required. To effectively communicate with health professionals from primary and secondary care, statutory and non-statutory and voluntary organisations, with particular reference to health information requirements. To liaise with NHS Inform and similar Scottish agencies to ensure the profile of CHSS Health Information is maintained. To provide an Annual Report of work undertaken. To ensure that the Health Information database is maintained and updated so that regular accurate reports can be obtained. To develop and evaluate CHSS Health Information, ensuring continuous quality improvement. In consultation with the Head of Advice & Information to produce and maintain policies and standards relating to CHSS Health information. In consultation with the Head of Advice & Information develop an annual promotion plan for CHSS Health Information. In collaboration with AS Senior Management Team to identify needs, develop proposals for new CHSS Health Information resources and, if appropriate, identify sources of funding, working with the Head of Individual Giving. In collaboration with AS Senior Management Team to develop procedures relating to administration tasks. Publications CHSS Health Information must be as accessible as possible, written in easily understandable language, incorporate latest guidelines and good practice, reflect peer, patient, carer and expert review from various sources. Tasks which will be undertaken are: Identifying current guidelines, latest medical knowledge and treatments (where appropriate) and results of recent research. Developing text, and if appropriate, working with experts in the topic under consideration. 2

3 Liaising with health professionals, patients and carers involved in reviewing the draft text through specific focus groups, CHSS affiliated groups or on an individual basis. Editing feedback from reviewers. Accurate tracking of versions of text. Liaising with the design company to layout text in various formats and making decisions as to the most appropriate format for the target audience. Overall responsibility final text is proof read prior to going to print. Regularly monitoring stock control using reports from the database. Website Ensure website health information pages are written in the style appropriate for the website and updated in conjunction with written resources so that consistent information is given. Liaise with Digital Communications Manager regarding the development of current and new health information pages and in relation to the work undertaken by the AS Website Editor. Individual To work to agreed targets and personal objectives. To keep up to date with advances in chest, heart and stroke care and attend study days/training as appropriate. Attendance at conferences may include manning a CHSS stand when relevant. To ensure a high standard of health information is produced. Organisational To participate in departmental, regional, organisational meetings and associated groups, providing representation if appropriate. To raise awareness of chest, heart and stroke illness and their prevention through health talks, organisational events, study days and promotional activities. To assist staff within the department through research of health issues. To liaise with individuals at relevant events as a representative of CHSS and understand role as the face of CHSS ; setting the interests of the organisation first. 3

4 To promote the charity s policy on well-being and safety of staff and visitors, in relation to health and safety. To undertake other duties as directed by the Head of Advice & Information. Organisation chart: Director of Advice & Support Head of Advice & Information Health Information (HI) Manager (THIS POST) Advice Line Lead Nurse Health Promotion Specialist HI Specialist/AS Website Editor Admin Assistants 3 part time posts The above job description is not exhaustive and is clarified to include broad duties inherent in the post. Evaluation and development of this post may, in time, indicate a need to revise duties herein. October

5 Chest Heart & Stroke Scotland Person Specification Education & Knowledge Previous Experience Essential Current 1st level (or equivalent) Health Professional registration Evidence of Continuing Professional Development [CPD] in one of chest, heart or stroke fields 5 years post registration experience Line Management Experience (volunteers or staff) Experience of writing health information for patients and carers Desirable Attainment/working towards relevant degree/equivalent professional qualification Experience in working with people affected by chest, heart or stroke illness IT Skills Skills & Abilities Competent use of: Word Excel Outlook Express Internet research skills Excellent writing, copy editing and proofing skills Good leadership skills and supportive management style Ability to work on own initiative and as part of a team Ability to work under pressure to meet deadlines Excellent organisational and time management skills Meticulous attention to detail Flexibility and ability to prioritise own workload Ability to appropriately use medical research papers and relevant guidelines Experience of writing for the web Experience of web editing Experience in use of: Access Adobe Professional Presentation skills Evaluation skills Analytical skills Disposition Commitment to the ethos and values of the voluntary sector 5

6 Chest Heart & Stroke Scotland Further Details Chest Heart & Stroke Scotland comprises several departments: Advice and Support and Community Services; Administration; Public Relations; Fundraising, including Retail & Trading; Finance including Accounting, IT and HR. The Finance Department is actively involved with all other departments. Summary of Terms and Conditions of Employment Salary: On a scale of 28,626-35,482 pro annum, pro rata NJC Scale Points Equivalent to AfC Band 7. New appointments are normally placed at the base of the salary scale unless there are exceptional circumstances. Location: This post is based in the CHSS Head Office, 3 rd Floor, Rosebery House, 9 Haymarket Terrace, Edinburgh, EH12 5EZ. Term: Hours of work: Review of Work: Annual Leave: Pension scheme: Equal Permanent 26 hours per week (working within Monday - Friday, 9.00 a.m p.m.) Flexiblity of working hours is required. A system of managed time is in operation. The postholder is subject to the CHSS objective setting, supervision and appraisal process days per annum, dependent on length of service, plus 12 public and local holidays (pro rata) CHSS operates a contributory Group Personal Pension scheme, which all employees are entitled to join; contributions are on an age-related scale of 1% to 3% for employee contributions and 5% to 11% for employer contributions. There are also schemes which provides death-in-service benefit and permanent health insurance. CHSS is committed to equality of opportunity and to non discrimination on the grounds of race, religion or belief, age, sex, marital or civil partnership status, disability, sexual orientation, transgender status, pregnancy or maternity. Closing Date for Applications: Monday 17 November 2014 Interview date: Monday 1 December 2014 Candidates will be expected to give a 10 minute presentation, at interview, on the following: The diversity of patient information needs and how to meet them. After interview candidates will be given a small time limited writing task to perform. 6

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