Backup Your Data and Keep it in Canada

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1 Technology Magazine Issue 1 Achieve Your Business Goals With Technology Reducing Downtime With Managed Backup Your Data and Keep it in Canada BROUGHT TO YOU BY G C ENS ORP IT INFORMATION TECHNOLOGY SOLUTIONS

2 CONTENTS Cover Story BACKUP YOUR DATA AND KEEP IT IN CANADA CLOUD COMPUTING ACHIEVE YOUR BUSINESS GOALS WITH TECHNOLOGY (888)

3 Contact Us LIVE HELP DESK NETWORK OPERATION CENTER (NOC) REDUCING DOWNTIME WITH MANAGED SERVICES PROFESSIONAL SERVICES ABOUT US 233 1st Street West North Vancouver, BC, Canada, V7M 1B3 Brought to you by GensCorp IT

4 About Us Learn a little about GensCorp IT Backup and Disaster Recovery Managed IT Strategic Professional

5 About Us GensCorp IT is a long established provider of computer network and systems infrastructure solutions that include design, implementation and support services for businesses. We keep your business systems available and ensure end-user satisfaction. Our service(s) are robust, affordable, reliable, focused on customer service with skilled troubleshooting and resolution processes. We keep everyone within the support loop informed in a timely, professional manner, conforming to mutually agreed requirements. Our Include: Live Technical Help Desk Support Disaster Recovery and Backup Server Management Network Management Desktop Management Remote Management Network Operation Center (NOC) Escalation to on-site technicians is initiated only when needed. If the resolution requires on-site assistance our comprehensive reach throughout North America, allows us to marshal our technicians, as needed, to complete the resolution. GensCorp IT has been providing network and systems infrastructure support and maintenance services for more than 13 years. GensCorp s extensive and diverse experience with computer technology enables our clients companies to achieve faster returns on their investments and shift their focus from individual computers to computer networks and services that work together to deliver real-time information to end-users across multiple locations. We provide remote monitoring and management for our clients critical applications, workstation, servers, switches, firewalls, networks and databases. With this monitoring technology we can actively maintain your computer networks and provide resolutions to issues, in most cases, before our clients realize there is a problem. Cloud Computing NOC Live Help Desk About Us

6 Cloud Computing G C ENS ORP IT INFORMATION TECHNOLOGY SOLUTIONS (888) Backup and Disaster Recovery Managed IT Strategic Professional

7 Cloud Computing Questions about the CLOUD... We have the answer! By leveraging the revolutionary advantages of cloud computing, you can improve almost every facet of your business, including the bottom line. You ll realize cost and efficiency benefits by reducing your exposure to the economic and implementation whims of hardware and software upgrades. You ll also realize the gains of spatial and labor streamlining provided by cloud services. Contact us if you are interested in learning more about our cloud computing services. CONTACT US Cloud Computing NOC Live Help Desk About Us

8 Achieve Your Business Goals With Technology By GensCorp IT In today s world of commerce, companies ignore the strategic potential of information technology at their peril. Companies in literally every industry need to consider how not whether to use IT as part of a business model that will allow them to thrive and grow. Not implementing IT as an integral part of a path forward will doom most companies to stagnation, decline and eventual extinction. Backup and Disaster Recovery Managed IT Strategic Professional

9 IT Strategic The Yin and Yang of Business Failure and Success: The IT Commonality At one time, some believed that only businesses engaged in commerce that directly involved IT producers of computer software, or high tech hardware, etc. needed to keep up with changes in technology to remain successful. Few believe that anymore given the examples of high profile companies involved in businesses not directly involved with IT that have failed due in large measure to IT shortsightedness. Among the best known of these cases are movie rental company Blockbuster and bookseller Borders. In both instances, the IT stodginess of these companies was paralleled by the IT creativity of the businesses that largely displaced them: Netflix and Amazon.com respectively. Blockbuster was, at one time, the largest video rental firm in the world with over 7100 locations across the globe. Netflix began operations in 1998 and within six years had dramatically cut into Blockbuster s profits using a business model centered around an online ordering system that offered customers a larger selection of movies without ever having to leave their homes at a lower price than Blockbuster. Eventually Blockbuster was harmed by its own inability to anticipate and deal with another technological progression: the realization of digital delivery networks that made video on demand a reality. The lesson here is that technology waits for no one; to be successful, companies must constantly be anticipating, measuring and dealing with changes in IT. Continue Reading > Cloud Computing NOC Live Help Desk About Us

10 IT Strategic Borders essentially made two mistakes regarding the importance of IT that led to its ultimate demise. The first was outsourcing its online book sales system to its competitor Amazon. Where Amazon realized that the future of book sales both traditional and electronic would be online, Borders treated the concept as an afterthought. With Borders now dissolved, it s clear that the lack of recognition of the importance of IT to its business model was fatal. If By contracting with a managed service provider to handle your IT needs, you re hiring an expert whose business is IT innovation and how to best handle that area of your company s specialized needs. that wasn t enough, Borders also failed to recognize the impact that IT modernization was having on another key phase of its business: the sale of music. As music sales moved in the direction of online transactions, Borders doubled down on in-store commerce. In both cases and many others, not incidentally--amazon was ahead of the curve, building its entire business model around the leveraging of ever-progressing IT innovation. How IT Innovation Can Help Your Business Thrive By investing in a robust IT model, you can help your business in three principle ways: Cutting Expenses: Tasks such as product ordering and development can be streamlined, providing major cost savings. Increased Efficiency: The hand to the cost saving glove, an IT upgrade can allow your entire business to accomplish far more in the same period of time. Reaching Company Goals More Quickly: The third step in the Backup and Disaster Recovery Managed IT Strategic Professional

11 IT Strategic process, as greater efficiency will allow your business to expand more quickly and increase its profits through qualitative and quantitative improvements. Managed as a Means to an End While there can be no doubt that keeping up with the ever changing IT development wave is critical, it s equally clear that it s difficult to accomplish for many companies, particularly ones whose substantive business revolves around something outside the IT world. This is where managed service providers can help. By contracting with a managed service provider to handle your IT needs, you re hiring an expert whose business is IT innovation and how to best handle that area of your company s specialized needs. CONTACT US Cloud Computing NOC Live Help Desk About Us

12 Live Help Desk Backup and Disaster Recovery Managed IT Strategic Professional

13 Live Help Desk HELP WHENEVER YOU NEED IT... 24/7/365 Live Technical Help Desk Support is your first point of contact with our highly skilled technicians using a toll free phone line. Our Help Desk technicians can resolve your problems and issues quickly and effectively. Live Technical Support includes: Troubleshooting and Support of Computer and Peripheral hardware and software Windows PC Operating Systems Server Assistance for account maintenance and escalations Internet and Connectivity issues Call Handling and Incident Tracking CONTACT US G C ENS ORP IT INFORMATION TECHNOLOGY SOLUTIONS (888) Cloud Computing NOC Live Help Desk About Us

14 Backup Your Data and Keep it in Canada By GensCorp IT Have you ever wondered where your data goes once it has been backed up? The use of cloud-based backup data services is providing consumers with a sense of relief that they won t lose the most important items on their computer, but what about the security of the backed up information? It is important to maintain a backup schedule to ensure that you don t lose everything if something goes wrong. Backup and Disaster Recovery Managed IT Strategic Professional

15 Backup and Disaster Recovery The data on your business and personal computer is the most important feature and function on the devices. If you were to experience a mechanical or technical failure, your computer s applications may be restored to the factory settings, but everything else that makes the computer critical for your daily business operations will be lost and it can rarely be recovered if it is not backed up. What is a Backup? A backup is a critical part of your recovery plan if you experience a failure. A backup takes just seconds to copy all of your computer s important data to an offsite location. Frequent backups guarantee that all of the information and data you backup is up to date. A backup will only recover the information that you have copied up to a certain point in time. So, if you backup your computer every 30 days and you experience a failure at day 25, you will only be able to access the information that was copied on the last backup. The key to a successful and comprehensive recovery of data is redundancy. You can never backup your data too often. Business should consider making backups a required step in daily business operations. When Canadian consumers use backup services that are based in the US, they may subject to monitoring under the U.S. Patriot Act. Common Data Disasters You are always at risk of losing the data on your work and personal computers. A data disaster isn t limited to a computer crash; there are many events that can lead to a loss. Natural disasters Loss of power Human error IT hardware and software failure Network failure Malicious intent and terrorism What Should You Backup? Consider where you are the most Continue Reading > Cloud Computing NOC Live Help Desk About Us

16 Backup and Disater Recovery This is never a good sign. vulnerable and determine what files and data you require immediately after experiencing a failure. Consider important files, but also backup media that you may have paid for as well. What do you need to resume business? Browsers Drivers Social networking feeds Business records and data Backup and Disaster Recovery Managed IT Strategic Professional

17 Backup and Disaster Recovery Tips for Choosing a Backup System There are many options available to consumers who are considering a backup system. When selecting a backup method that meets the needs of the consumer, it is important to review the encryptions requirements for each backup service and federal regulations regarding backup security. Consumers in Canada must ensure that the backup services they use retain the information in Canada. When Canadian consumers use backup services that are based in the US, they may subject to monitoring under the U.S. Patriot Act. Regardless of citizenship, if your data is housed in the US, the FBI could gain access to all of your company s data and information. The more you backup to a US service, the more the US government has access to you. CONTACT US Cloud Computing NOC Live Help Desk About Us

18 NOC Our NOC (Network Operations Center) service monitors server hardware and other network devices that are critical to your business operation 24/7/365. Our certified NOC engineers respond to alerts and trouble tickets that have been generated by your systems. We focus on your network infrastructure, utilizing a sophisticated step mechanism to triage and resolve system alerts. Our engineers troubleshoot the issues, provide regular status updates and the remediation steps from the time triaging begins until resolution. The monitoring of network systems and devices is done using a Remote Management and Monitoring (RMM) tool which allows us to respond to alerts with specific response times, resolution and/or escalation. Features Include: - Anti-virus software management - Anti-virus scan and virus removal - Security definition management - Performance optimization - Event log monitoring and alerting - and more! Contact us if you are interested in learning more about our network operation center (NOC) services. CONTACT US G C ENS ORP IT INFORMATION TECHNOLOGY SOLUTIONS (888) Backup and Disaster Recovery Managed IT Strategic Professional

19 NOC Cloud Computing NOC Live Help Desk About Us

20 Professional CONTACT US In the digital age, there are few things as important to the smooth functioning of most businesses as properly designed and implemented data and communications networks. A customized network will not only handle your company s needs at the time it s installed. An optimal layout will also lend itself to future network upgrades with minimal inconvenience. Contact us if you are interested in learning more about improving office efficiency with our professional services. G C ENS ORP IT (888) INFORMATION TECHNOLOGY SOLUTIONS Backup and Disaster Recovery Managed IT Strategic Professional

21 Professional Are you seeking a professionally designed I.T. infrastructure for your business? Cloud Computing NOC Live Help Desk About Us

22 Reducing Downtime With Managed By GensCorp IT Virtually all businesses, regardless of size or industry, have significant information technology (IT) needs. Unfortunately, many businesses don t have the technical know-how, the personnel or the manpower to service these needs effectively. This is where a managed service provider can help. Backup and Disaster Recovery Managed IT Strategic Professional

23 Managed What Are Managed? Just about any IT-related activity qualifies as a potential managed service. These include, but are not limited to: Data Backup and Recovery Network management Software Support and Maintenance Hardware Maintenance and Support IT Security Many of these services can be handled outside of a contracting company s internal network structure. Managed Service Providers A managed service provider is a company that assumes control of ITrelated services for any contracting entity typically a business on either an ongoing or as-needed basis, depending on the specific requirements of the client. Sometimes managed service providers take over all of a client s IT responsibilities; occasionally only certain functions are taken up by the managed service provider. In effect, contracting a managed service provider creates a fully staffed IT department for a small company, if that s what the client wants or feels it needs. IT Problems: Endemic to Modern Business Essentially all businesses rely on information technology to a greater or lesser extent, but that reliance grows with every passing month, as does its complexity. That complexity naturally gives rise to greater and greater problems. Many businesses, particularly small ones with limited personnel and little if anything in the Contracting for necessary services with a managed service provider can effectively produce an expert IT department where one didn t exist. way of IT expertise, find themselves spending ever growing hours troubleshooting problems rather than working on the substance of their business. Continue Reading > Cloud Computing NOC Live Help Desk About Us

24 Managed Problems related to, for instance, network down time, have a doubly crippling effect on many businesses. Not only does the compromising of the network infrastructure make it difficult for workers to perform their jobs dependent as they are on smooth network functioning but personnel resources must be diverted to the onerous task of network repair and maintenance. And that is a job for which most, if not all, workers are less than expert. Many small and medium sized companies simply don t have the necessary resources at hand to deal efficiently with the IT problems that seem to crop up on a daily basis. How Managed Service Providers Can Help Contracting for necessary services with a managed service provider can effectively produce an expert IT department where one didn t exist. By taking responsibility for such tasks as network stability and data backup and recovery, a managed service provider can ensure that needed IT systems hardware and software continue to function smoothly, solving complex problems before they spiral out of Backup and Disaster Recovery Managed IT Strategic Professional

25 Managed control. When a problem does crop up, an IT expert can solve it much more quickly, with far fewer negative consequences, than an inexperienced team. Meanwhile, the client s workers can focus on their own areas of expertise the substance of the business itself. And, of course, the managed service provider will only take on those tasks that the client requests. For those IT areas where the client wants to retain control, it does. The client never surrenders its IT assets and the systems management process remains entirely transparent. A Technical Solution for Small and Medium Sized Businesses While most large businesses have the assets and economies of scale necessary to fund and maintain IT departments, filled with experts, that s rarely the case for small and medium sized businesses. For them, outsourcing some or all of their IT woes to a managed service provider may make good sense. CONTACT US Cloud Computing NOC Live Help Desk About Us

26 G C ENS ORP IT INFORMATION TECHNOLOGY SOLUTIONS

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