Discover the Advantage of Having Dyrand at the Controls

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1 Discover the Advantage of Having Dyrand at the Controls Your Virtual IT Department

2 shift Shift Your Focus From IT Concerns To Your Business For most small to mid-sized companies in Canada, an IT Department is a luxury few can afford and probably wouldn t want if they could. By outsourcing your IT, you can concentrate on your core business and rest assured that Dyrand will deliver. esc Escape The Hassles And Costs Of Network Problems Many outsourced IT providers follow a reactionary, break/fix model which inevitably leads to lengthy disruptions in IT service and costly setbacks to your business. But our Allied Insight IT Support System, enables us to provide remote and continuous maintenance for your IT to prevent problems before they happen, reducing frustrating down-time, data loss and business interruption. control Control Costs With A Monthly Rate Our subscription based 24/7 monitoring and maintenance of your IT is appraised at a monthly rate, not unlike insurance or rent. It s a fixed cost that you can budget for appropriately and avoid the unexpected expense and wastage of a system breakdown. We estimate that we can save a company between $75-$150,000 in salary required to employ an internal IT specialist. And we re delivering CIO level service for as little as $100-$150 per employee, per month. enter Enter A Contract With An ITIL Company The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for information technology services management, development & operations. It is the equivalent of the ISO for the IT space. Since our founding in 2001, Dyrand Systems has adhered to this strict code of standards as set out by the ITIL Foundation. This stringent set of policies and procedures ensures that all of our services are provided with the highest regard toward efficiency, efficacy and security. Our safeguards, controls and professionalism are likely more stringent than most internal IT departments.

3 end End Unnecessary Costs, Delays And Worry IT issues outrank any other concern or complaint from small to medium business owners who are forced to make appointments and sit idly by while their system is repaired and returned to service. Dyrand s remote monitoring and maintenance software helps avoid serious network issues but if a problem does arise, our technicians can address the matter immediately and remotely from our headquarters. lock Lock Away Your Data With Guaranteed Peace Of Mind To provide the level of service we do, our staff needs constant access to your system, Dyrand Systems leverages an unparalleled level of data security in our industry. Using an Enterprise level Password Vault, Dyrand employees can only access your systems with the proper credentials. And even then, Vault passwords are automatically reset every 15 minutes after our staff member has requested the password, keeping your system safe. Brighten Your Day By Concentrating On What You Do Best You didn t get into your business with the intent of becoming an IT expert.. Our business is here to help you succeed at your business without the distractions and concerns of something you don t need or care to understand. That s why we believe in preventative, remote maintenance. By being out of sight and out of mind, we free you up to build on your business strength. alt option Option Bundles To Suit Your Business Needs No two businesses are the same and no two businesses should be sold the same IT service package. At Dyrand Systems, we ve created a series of service bundles from which you can easily and quickly find what s best suited to you. From having Dyrand provide peripheral maintenance support to a complete command of your system and CIO consulting to help evolve your IT strategy - we can provide exactly what you need. return Return On Your Investment Is Almost Immediate The tangible return that you ll notice in partnering with Dyrand Systems is the simple effectiveness of your IT system. With that comes the cost and time savings of avoiding system meltdowns. The return is the peace of mind that comes with knowing your system is working and will continue to work. That is complemented with the joy and satisfaction that you can once again, focus on your first priority your business.

4 POWER TO... Rely on a virtual IT department that remotely monitors and maintains your system so that you can focus on your real business needs POWER TO... Budget appropriately for consistent IT service rather than preparing for an inevitable, costly and timely system breakdown POWER TO... Feel confident knowing that your system and data is being cared for effectively, efficiently and securely by an ITIL provider POWER TO... Know that if you need assistance, you will be attended to immediately and remotely, 24/7 and avoid the time and expense of scheduling appointments POWER TO... Partner with an IT provider that understands business and the demands of business as much as we do

5 D On-Demand IT Our On-Demand IT offering is a flexible, pay-as-you-go service that acts as a support team to your existing IT department or in-house IT experts. It gives you access to our monitoring and asset management tools. When needed, you can make service requests should a problem arise that your team either doesn t have the time or the expertise to address. Best in class tools for asset management, monitoring, remote control, service requests and configuration management Peace of mind knowing there is a backup to your existing support team System knowledge, so when the need comes to help, troubleshooting is faster than coming in cold Flexibility to offload work to Dyrand when required Experts who can help with the more advanced problems, or deal with day to day tasks while your team works on larger projects Extensive reporting on all monitored systems to help with planning and troubleshooting

6 D Additional On-Demand IT Benefits: 24/7/P65 monitoring using state of the art monitoring tools that can spot issues before they turn into problems and unnecessary downtime Online asset management: hardware and asset collection twice weekly Customized reports on hardware and software based on chosen metrics Portal access to asset management and service desk requests, projects, knowledgebase, configurations, and invoices Remote access to all systems through the portal Service availability monitoring Event log monitoring Key metric monitoring (drivespace, CPU, Memory, Disk IO, etc.) Application monitoring: any service or agent can be monitored and in the event of an application failure or performance issue, the system is notified Categorized critical and non-critical alerts Virus definition and prevention: antivirus check every 4 hours Security updates: security patch deployment Automated desktop optimization and management: software and patch management, deletion of temporary files and disk space checking Automated monthly reports showing Internet usage, top websites, VPN Activity, etc. ***All work performed under this plan is billed by our hourly rate in 15 minute increments***

7 M Managed IT Our Managed IT offering positions Dyrand Systems as an extension of your business, as your virtual IT department. We manage everything about your existing IT environment from out remote monitoring facility. There are no extra costs when issues arise which provides incentives for Dyrand to make sure your systems are running efficiently. Unlimited remote and onsite support for all managed systems is included Best practices provided by our Servicedesk keeps your team at work, and reduces downtime Best in class tools for asset management, monitoring, remote control, service requests and configuration management Our team experts handle all aspects of IT for your organization. All technicians are regularly certified in all required areas Support when you need it: Service Level Agreements govern all aspects of Dyrand s support to ensure you receive the support when you need it, depending upon severity and impact to your business Emergency support, 24/7 for all critical items that can impact your business Resolution and escalation of issues are handled using best practices and ITIL standards Peace of mind knowing there is a team of experts constantly monitoring your systems while providing security and backup/disaster recovery solutions Constant monitoring quickly identifies areas of weaknesses through detailed reporting and analysis Planning and strategy with your Virtual CIO to ensure the IT needs continue to match the business needs Dyrand can handle all vendor liaison, contracts, licensing and communication

8 M All The Benefits Of On-Demand IT Plus: Phone and remote control support Emergency after hours support Unlimited remote and onsite support for all issues User account administration Security administration Network diagrams provide detailed information as to how the system is set up Backup management: active device monitoring and quarterly restore tests Strategic planning: executive reports, regular business reviews, vendor liaison All work performed to maintain the existing environment is included with Managed IT

9 M C Complete IT Our Complete IT offering entails Dyrand Systems running your IT requirements from top to bottom from our Datacenter in Kelowna, BC. For those who prefer these costs to be an operating expense, we provide the hardware, software and support. This service package is ideal for growing businesses, seeking to streamline their IT operations while ensuring flexibility, scalability and security according to business growth and market conditions. This changes your IT expenses from a capital expense to an operating expense structure. Subscription based support means you pay based upon per seat, location and data center capacity, only pay more as you require more Reduce costs during times of economic slowdowns: we can turn down the systems and costs when your business requires Increased flexibility as your business grows: adding new systems and planning for growth is simple and fast Completely focus on your core business and let Dyrand take care of your IT Operational Expertise: following best practices, ITIL, and utilizing a state of the art (and green) datacenter ensures your risk is minimal Cost Restructuring: move from a fixed to variable cost and making those variable costs more predictable Capacity Management: an improved method of capacity management of services and technology where the risk in providing excess capacity is borne by Dyrand

10 M C All The Benefits Included In On-Demand IT And Managed IT Plus: All software and hardware for a fixed monthly fee Utilizing the state of the art giga-center datacenter in Kelowna, identified by industry experts as one of the best locations in North America for a secure data center Entire IT Stack on a per user per month model: managed services, software, hardware and infrastructure at the Kelowna datacenter Network is provided to the datacenter from all major Canadian carriers with a 10Gbps private network that travels from Seattle, through Vancouver, continuing to Calgary and eventually will terminate in Toronto, providing a reliable connection and virtually no downtime Green Power: the center utilizes power from the Columbia River Basin Scalability: The datacenter provides Dyrand the ability to scale from 1 cabinet to 170 cabinets in a private suite Safety: Backup and disaster recovery solutions are built into our Complete IT solutions

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