See all, manage all is the new mantra at the corporate workplace today.

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2 See all, manage all is the new mantra at the corporate workplace today. 1) Do you want to schedule backups, software updates using just one consistent automation platform? 2) Do you want a product that is fast and flexible to deploy? 3) Do you want to increase productivity with remote IT capabilities? 4) Do you want to save time and money while conserving energy? 5) Do you want to increase end-user satisfaction? 6) Do you want to increase security of your systems? The solution lies in Nortech Remote Management IT Security (RMIS) services, which provide round the-clock remote management, real- time network monitoring, troubleshooting, patch management, IT asset information, IT asset usage details, auditing, ticketing, reporting, backup and complete security solution for customers. It relieves the burden of routine management tasks and allows the customer s IT staff to focus on more strategic business initiatives. With a dedicated team of highly skilled individuals acting as an extension of customer s IT organization, Nortech RMIS provides 24x7 incident management, problem management, change management, configuration management, release management and management reporting for Nortech security technologies. With Nortech Security experts continuously monitoring your network environment, you can increase the uptime and value of your network infrastructure and security investment, improve visibility into your current security posture and devote more of your IT resources to strategic business projects.

3 Nortech RMIS packs a robust & comprehensive set of features. Audit and Inventory Automatic Baseline Audits Perform fast, accurate and up-to-date Audit and Inventory of computers, servers, and mobile devices. Deployable over the LAN, WAN, and Internet. Monitoring Implement proactive, user-defined System Monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues. Patch Management Through Patch module, automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates. Info Center Complete Integrated Management Reports With Info Center's robust management reporting you have all the information you need to effectively manage and convey the status of the network infrastructure and communicate the value of your services. Ticketing (Add-on Service) Exceed expectations by providing IT support personnel with the Service Desk and Ticketing tools they need to track, respond and resolve issues quickly and efficiently. Backup (Add-on Service) Experience the power of Backup to implement real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.

4 Complete hardware and software inventory of the servers, workstations and mobile computers on every network. Audit and Inventory You and your team may manage multiple computers and perhaps in many locations. Quite often whoever fills the IT role is expected to know each machine by name and category and to be able to provide per-department IT costing and inventory information. If your network has more than about 20 machines, managing those machines can become very difficult. IT professionals faced with the challenges of tracking IT resources would benefit from a complete hardware inventory and software inventory of the servers, workstations, and mobile computers on every network. With our Audit and Inventory, knowing and tracking every system and software detail becomes simple, efficient, and reliable no matter where the machines you need to manage are located. The Audit and Inventory module provides comprehensive hardware and software inventory delivered right to your fingertips automatically. With agents deployed there is no impact on users, no downtime and no need to touch the device to know what it is and what it is running. Automatic Baseline Audits Immediately after the agent is installed the baseline audit kicks off giving you a known configuration for every machine in your computer inventory. From this baseline you can track hardware and software changes throughout your enterprise. Imagine knowing at any given time exactly what hardware is attached each system. Did you notice that the new guy hooked up a USB drive to a domain controller? With a solid baseline you can now track the changes. IT automation is the key for transitioning from a reactive environment to a proactive, results-based IT service delivery model. RMIS provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices. If good data drives good decisions, then having a tool that allows you to automate the process of running regular audits to collect the data is imperative. With Audit, you can schedule machine audits in any way that you see fit. With clear status reporting you can see when the last audit was completed, when the next one is scheduled, and when you last did a baseline audit for your machines.

5 Robust monitoring and alerting for all your managed machines. Monitoring What is the average time it takes for a user to call when a server goes down? How often do you know the server is down before they call? There isn't a way for one IT professional to watch all the critical services under their management. IT Professionals need to know what is going on with the systems within their networks. Proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications is critical to security, network performance and the overall operations of the organization. Down time is not acceptable. RMIS provides proactive, user defined monitoring with instant notification of problems or changes. Receive a system alert when critical servers go down, users alter their configuration or a possible security threat occurs. It provides IT Professionals with the tools they need to proactively manage their systems and keep the organization running efficiently. User Defined Monitoring and Instant Alerts Monitor the Windows Event log Alert on hardware and software changes Alert on specific file changes and protection violations Know if disk space is running low on computers Monitor computer online/offline status Know if a server goes down Know when traveling users with notebooks connect Alert message and recipient configuration Find everything in one place

6 Automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and software updates. Patch Management IT Professionals know that when their network is at risk, the organization is at risk. It is a challenging task to keep up with and apply security or software updates within the IT infrastructure. Especially if the networks span multiple locations, include multiple domains, traverse multiple firewalls, and include remote and home users. Patch management is not just scanning and applying patches. Often patches need to be deployed in a test environment, undergo an approval process or require multiple steps to deploy. RMIS provides the tools and infrastructure to enforce policies and to easily address the complexities of software and security patch deployment. Patch Management automatically keeps servers, workstations and remote computers up-todate with the latest important security patches and software updates. From simple fully automated patch deployment to script based automation for a customized deployment, it delivers a secure and comprehensive patch management solution to help keep security holes closed and applications updated with a mouse click. Patch Management provides IT Professionals with the tools they need to be successful and keep the organization running efficiently. Automatic and Recurring Patch Scans Scheduled or ad-hoc By computer, group or user defined collections of computers Scans networks for installed and missing security patches regardless of the size of the environment Automates the tedious process of researching Detects vulnerability Identifies which patches are installed and date installed Determines which patches are needed Monitors and maintains patch compliance throughout your entire enterprise

7 Offers comprehensive reporting on all assets under management. Info Center IT Professionals need quick and easy access to the details of their networks. The ability to accumulate, track and analyze data over time is invaluable for tactical and strategic planning. RMIS provides comprehensive integrated reporting for all data collected and stored in the system. From hardware and software inventory to bandwidth usage and server uptime, Nortech provides IT Professionals the information they need to effectively manage and convey the status of the network infrastructure. Complete Integrated Management Reports Detailed list, table and graphic style reports Complete and customizable reports Hardware and Software Inventory Complete Computer Changes Disk Utilization License Usage and Compliance Network Usage and Statistics Server and Workstation Uptime History Help Desk Trouble Tickets Computer Logs and Status Security Patch and Update Status Schedule Reports for Automatic Distribution Get the information you need when you need it Access to the system is not required to view reports Flexible scheduling parameters for all reports Distribute automatically to selected recipients Easily view and change schedule at anytime

8 A help desk ticketing module rooted in the RMIS Framework. Help Desk Ticketing (Add-on Service) For many IT professionals issue tracking can be the difference between users loving you and your team and users comparing your performance to the keystone cops. Many IT pros appreciate having the ability to track issues through their life cycle, but don't have this integrated into their IT Management platform. With Ticketing integrated into the IT Management Platform, managing SLAs, server uptime, and end users is streamlined and efficient. RMIS provides a comprehensive and integrated help desk and ticketing system that helps IT professionals easily manage user s expectations by providing IT support personnel with the tools they need to track and resolve issues quickly. Users and support personnel can now interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop. Deploy Help Desk capabilities in minutes Easy to use with no long training cycles or requirement for consultants Accessible from anywhere with no special servers or reconfiguration of your existing computing infrastructure Keep track of issues, resolve them quickly and increase customer satisfaction Framework The core sets of functions performed by the RMIS framework are: deployment, configuration, execution, update, logging, reporting, monitoring and remediation. These functions are part of the core tasks an IT professional performs on a daily basis. Because the Ticketing module is built on this core framework, it is possible to: Create tickets based on alarms Use to update end users and receive feedback Assign priority Route tickets via escalation points. Report on current ticket statistics

9 Offers remote backup and disaster recovery for desktops and servers over the LAN, WAN and the Internet. Backup (Add-on Service) With backups being foundational for today's IT environments, having a robust, reliable, and easily managed tool can ensure the recoverability of your IT infrastructure. Being able to address multiple forms of loss has also become critical. Is it a workstation or is it a server that needs a restore? Is it a single file or an entire server? Is it a physical device that needs to be brought online quickly in a virtualized environment? All these possibilities should be considered when choosing your backup tools. Backup provides real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations. Unlike conventional file-based only products, Backup creates an image of the entire system state including operating system, business applications, user settings, drivers and data giving administrators the framework to completely rebuild a downed system in less than an hour. The solution is part of RMIS Framework, giving IT Professionals the ability to deploy, configure, manage, monitor, secure, back up and restore distributed systems from a single management console. Backup provides: Fully-automated real-time backup Fully-automated off-site replication Fast and easy recoveries Fully Automated Real-Time Remote Backup Software Backup takes the backup responsibility out of the hands of the end user and into the hands of a trained IT professional, making sure that backups are done regularly and reliably. The administrator can manage the entire process from a central location, eliminating the need to physically visit each backed up system. He can schedule full and incremental backups or conduct them on demand through the intuitive interface. All processes are automated and occur when scheduled. Backup can conduct volume-level, folder-level or file-level backups with multiple partitions in place for easy organization and robust security. Full and incremental images provide granular restoration points for point-in-time recoveries and reduced file-size transfer for quicker and more efficient off-site replication. The solution ensures complete data protection for all programs, settings, configuration, system and user data.

10 Nortech Infrastructure Management Diagram

11 Business Benefits Regardless of the size of your business you can experience the rewards in operational productivity and increased profitability through IT automation. By implementing a comprehensive and integrated solution with the power, flexibility and scalability to meet your needs today and expand as your business grows, IT automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, Nortech provides the tools, technology and resources that make complete IT automation possible. Easy to learn; easy to use: One integrated and consistent web-based interface eases the learning curve. Schedule backups, software updates, AV updates and more using a consistent automation platform making IT service delivery simple. Fast and Flexible to deploy: Modular deployment puts you in control. Start with Remote control, Systems Management, backup & disaster recovery, Anti Virus, audit, discovery, monitoring, or patch management. All across your existing network infrastructure. Increase Productivity: With remote IT capabilities, central management and automation of routine tasks, Nortech eliminates the need for additional resources, allowing you to do much more with less. Save time and money while conserving energy: Save on time, license fees, power consumption and on-site visits. Do it all remotely so you don't need to travel to fix a problem. Reduce your carbon footprint while improving IT service. Increase End User Satisfaction: Implement a proactive VS reactive service delivery model and, systems run smoother, with less downtime, providing you more time to focus on strategic initiatives. Increased Security: IT Automation helps ensure your systems are in compliance. They perform better and are more secure.

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