IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

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1 IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

2 IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time network monitoring, ]troubleshooting, patch management IT asset information, IT asset usage details, Auditing, Ticketing, Reporting, Backup and complete Security solution for customers. They relieve the burden of routine management tasks and allow the customers IT staff to focus on more strategic business initiatives. Nortech RMIS includes a dedicated team of highly skilled individuals acting as an extension of customers IT organization. Nortech RMIS provide 24 hour a day, 7 day a week incident management, problem management, change management, configuration management, release management and management reporting for Nortech security technologies. With Nortech Security experts continuously monitoring your network environment, you can increase the uptime and value of your network infrastructure and security investment, improve visibility into your current security posture and devote more of your IT resources to strategic business projects SERVICES OVERVIEW Monitoring The Nortech IT Management Platform provides proactive, user defined monitoring with instant notification of problems or changes. Receive a system alert when critical servers go down, users alter their configuration or a possible security threat occurs. Nortech provides IT Professionals with the tools they need to proactively manage their systems and keep the organization running efficiently. User Defined Monitoring and Instant Alerts Monitor the Windows Event log Alert on hardware and software changes Alert on specific file changes and protection violations Know if disk space is running low on computers Monitor computer online/offline status Know if a server goes down Know when travelling users with notebooks connect Alert message and recipient configuration

3 Patch Management IT Professionals know that when their network is at risk, the organization is at risk. It is a challenging task to keep up with and apply security or software updates within the IT infrastructure. Especially if the networks span multiple locations, include multiple domains, traverse multiple firewalls, and include remote and home users. Patch management is not just scanning and applying patches. Often patches need to be deployed in a test environment, undergo an approval process or require multiple steps to deploy. Nortech provides the tools and infrastructure to enforce policies and to easily address the complexities of software and security patch deployment. Nortech Patch Management automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and software updates. From simple fully automated patch deployment to script based automation for a customized deployment, Nortech delivers a secure and comprehensive patch management solution to help keep security holes closed and applications updated with a mouse click. Nortech Patch Management provides IT Professionals with the tools they need to be successful and keep the organization running efficiently. Scheduled or ad-hoc By computer, group or user defined collections of computers Scans networks for installed and missing security patches regardless of the size of the environment Automates the tedious process of researching Detects vulnerability Identifies which patches are installed and date installed Determines which patches are needed Monitors and maintains patch compliance throughout your entire enterprise Audit and Inventory Nortech Audit and Inventory provides comprehensive hardware and software inventory delivered right to your fingertips automatically. With agents deployed there is no impact on users, no downtime and no need to touch the device to know what it is and what it is running.

4 Automatic Baseline Audits Immediately after the agent is installed the baseline audit kicks off giving you a known configuration for every machine in your computer inventory. From this baseline you can track hardware and software changes throughout your enterprise. Imagine knowing at any given time exactly what hardware is attached each system. Did you notice that the new guy hooked up a USB drive to a domain controller? With a solid baseline you can now track the changes. Info Center The Nortech IT Management Platform provides comprehensive integrated reporting for all data collected and stored in the system. From hardware and software inventory to bandwidth usage and server uptime, Nortech provides IT Professionals the information they need to effectively manage and convey the status of the network infrastructure Complete Integrated Management Reports Detailed list, table and graphic style reports Complete and customizable reports Hardware and Software Inventory Complete Computer Changes Disk Utilization License Usage and Compliance Network Usage and Statistics Server and Workstation Uptime History Help Desk Trouble Tickets Computer Logs and Status Security Patch and Update Status Ticketing (Add-on Service) Nortech provides a comprehensive and integrated help desk and ticketing system that helps IT professionals easily manage user s expectations by providing IT support personnel with the tools they need to track and resolve issues quickly. Users and support personnel can now interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop. Deploy Help Desk capabilities in minutes

5 Easy to use with no long training cycles or requirement for consultants Accessible from anywhere with no special servers or reconfiguration of your existing computing infrastructure Keep track of issues, resolve them quickly and increase customer satisfaction BACKUP (Add-on service) Nortech Backup provides real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations. Unlike conventional file-based only products, Nortech Backup creates an image of the entire system state including operating system, business applications, user settings, drivers and data giving administrators the framework to completely rebuild a downed system in less than an hour. The solution is part of Nortech s IT Automation Framework, giving IT Professionals the ability to deploy, configure, manage, monitor, secure, backup and restore distributed systems from a single management console. Nortech Backup provides: Fully-automated real-time backup Fully-automated off-site replication Fast and easy recoveries

6 NORTECH INFRASTRUCTURE MANAGEMENT DIAGRAM Benefits Regardless of the size of your business you can experience the rewards in operational productivity and increased profitability through IT automation. By implementing a comprehensive and integrated solution with the power, flexibility and scalability to meet your needs today and expand as your business grows, IT automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, Nortech provides the tools, technology and resources that make complete IT automation possible. Easy to learn. Easy to use. - One integrated and consistent web-based interface eases the learning curve. Schedule backups, software updates, AV updates and more using a consistent automation platform making IT service delivery simple.

7 Fast and Flexible to deploy - Modular deployment puts you in control. Start with Remote control, Systems Management, backup & disaster recovery, Anti Virus, audit, discovery, monitoring, or patch management. All across your existing network infrastructure. Increase Productivity - With remote IT capabilities, central management and automation of routine tasks, Nortech eliminates the need for additional resources, allowing you to do much more with less. Save time and money while conserving energy - Save on time, license fees, power consumption and on-site visits. Do it all remotely so you don't need to travel to fix a problem. Reduce your carbon footprint while improving IT service. Increase End User Satisfaction - Implement a proactive VS reactive service delivery model and, systems run smoother, with less downtime, providing you more time to focus on strategic initiatives. Increased Security - IT Automation helps ensure your systems are in compliance. They perform better and are more secure.

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