SAP Solution Brief SAP Technology SAP IT Infrastructure Management. Unify Infrastructure and Application Lifecycle Management

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1 SAP Brief SAP Technology SAP IT Infrastructure Management Objectives Unify Infrastructure and Application Lifecycle Management

2 Supercharge your IT infrastructure Supercharge your IT infrastructure What if you could maximize your IT system uptime, improve service levels, and lower operational costs by centrally monitoring and managing all of your SAP and non-sap applications? Do you wish you could keep closer track of the infrastructure those applications run on and boost transparency? Now you can do all this and more with SAP IT Infrastructure Management software. With SAP IT Infrastructure Management deployed in conjunction with the SAP Manager application solution you can create a unified foundation for managing your entire IT architecture. Manage everything from business applications (both SAP and non- SAP) and processes to complex and heterogeneous infrastructure and network environments. The software also automates the device discovery process, giving you a complete, current view of every asset running on the network and its relationship to SAP and non-sap business applications. This data flows to SAP Manager, which uses it to drive an integrated infrastructure and application lifecycle process. Based on this information, you can quickly address the root causes of incidents as well as plan ahead for business impacts to applications resulting from planned downtime. You can determine the benefits from new technologies (such as private clouds) and strategic insourcing and outsourcing before you invest. 2

3 Automate asset and inventory Monitor all assets across the network in real time Streamline incident and change Streamline device configuration Using SAP IT Infrastructure Management, you can automate the device discovery process for your entire network and establish a single, complete source of data that s always up-to-date. Changes are reflected in an integrated configuration database (CMDB) that standardizes and normalizes data, which makes it possible to compare data. The CMDB supports a transparent view of the entire infrastructure for both your SAP and non-sap solutions. Thanks to the software s open interface, you can integrate data from other software systems. Altogether, this data serves as the foundation for end-to-end IT service through SAP Manager. SAP IT Infrastructure Management constantly maps the connections between devices and monitors the status of hardware and applications in real time. The resulting data from the CMDB flows to SAP Manager to enable efficient, data-driven incident and change. Every printer, router, switch, PC, and device is detected in real time so you always have a complete, accurate record of your IT infrastructure. 3

4 Monitor all assets across the network in real time Monitor all assets across the network in real time Streamline incident and change Streamline device configuration When business-critical software goes down, it can hurt revenues and customer relationships. Traditionally, companies rely on manual processes for impact analysis but without visibility into the dependencies between hardware, software, processes, and users, impact analysis can be a slow and daunting task, if possible at all. SAP IT Infrastructure Management plays a vital role in helping you maximize system uptime for business-critical applications both SAP and non-sap essential to serving your customers and driving revenue. The software monitors the status of every asset on the network in real time down to the smallest detail and proactively sends alerts when anything goes down. What does that mean, especially for SAP applications? You ll often know about incidents before your end users experience a problem. And for the first time, not only will you be able to detect issues caused by typical hardware components, you will also be able to detect those caused by fundamental network components essential to all communication processes within your company. Protect revenues by centrally monitoring the infrastructure that your business-critical applications run on and proactively maximizing uptime. 4

5 Streamline incident and change Monitor all assets across the network in real time Streamline incident and change Streamline device configuration Using the data within SAP Manager, you can conduct data-driven incident and change. For example, you can open tickets and perform an automatic impact analysis that enables you to see exactly how planned (and unplanned) asset downtime affects specific applications, processes, and users. Together with SAP IT Infrastructure Management, SAP Manager puts the dependencies of the configuration items (in other words, the assets) in the context of your entire managed IT landscape. This makes it straightforward to identify the exact impact of any changes to assets. This insight enables you to prioritize fixes according to business priorities. Impact analysis is useful when planning for maintenance-related downtime. You can assess the impact of the associated downtime before executing a change and coordinate timing with affected departments to minimize business impacts. The result is greater business-it alignment that benefits all parties. You can also establish consistent change documentation for auditing purposes so you can quickly determine the location, relation, and status of an item without needing to query several sources of information. The software automatically documents all changes and actions made to that item and stores this data so you will always be prepared for internal and external audits. 5

6 Perform root cause analysis for faster issue Monitor all assets across the network in real time Streamline incident and change Streamline device configuration What happens if your accounting team can t create or print invoices? Imagine if your distribution team is suddenly unable to generate shipping documents. Unexpected business glitches such as these, caused by printer, server, or other device failures, can cause revenues to shift into the next quarter or perhaps shipping deadlines to be missed. The key to quickly resolving incidents and events is identifying what caused them in the first place. Without a unified, real-time view of applications and infrastructure, this can take hours and even days too long given the business ramifications of system downtime. SAP IT Infrastructure Management accelerates this process by providing powerful root cause analysis functionality. Your IT staff can drill down into real-time data in the CMDB, trace broken connections, pinpoint root causes, and use this information for faster issue. Because SAP IT Infrastructure Management helps you quickly identify and fix issues, you can prevent negative business impact, avoid lost revenue, and keep business and staff operating productively. Because your internal and external processes will run more reliably, you can deliver better customer experiences, resulting in happier customers. 6

7 Streamline device configuration Monitor all assets across the network in real time Streamline incident and change Streamline device configuration All companies go through changes that require new system configurations, assets, and updates. Traditionally, IT departments have relied on a separate piece of software to manage and track these changes. However, this can fragment data and processes, limit visibility and control, and lead to consequences such as unplanned downtime. With our solution, you can centrally administrate and roll out new configuration parameters, parameter settings, and firmware versions in a safe and controlled manner using the same software you use for monitoring and managing your assets and applications. You make changes as part of an end-to-end change process within SAP Manager, which is connected to the underlying data collected by SAP IT Infrastructure Management that describes your IT landscape. This connection to detailed asset data gives you full visibility into your change process, eliminating the need for additional tools or software. You can configure and update network devices in batches, saving you countless hours of manual work. For example, if you have to configure 500 network devices to meet updated company policies, you can define the parameters once in SAP IT Infrastructure Management and then push these changes out to the specified devices on the network. Changes happen automatically at the push of a button. 7

8 Realize more value from your entire IT landscape Realize more value from your entire IT landscape Whether you are an SAP support customer or new to SAP, deploying SAP IT Infrastructure Management will help you get more out of SAP Manager and your entire IT landscape while lowering the cost of IT operations. You ll benefit from: Centralized monitoring and of hardware and SAP and non-sap software Reduced costs by aligning IT costs with business demands and managing IT like a business More secure revenue streams by minimizing system downtime Faster decisions regarding outsourcing and cloud-based services Fewer unexpected events causing unplanned downtime Lower IT operation costs by using one infrastructure tool Higher transparency and auditability based on consistent change documentation Furthermore, with SAP IT Infrastructure Management, you ll have complete data upon which to base decisions regarding strategies that can reduce the time and money it takes to manage your solution landscapes. For example, you will have a solid basis for deciding whether to take advantage of new market trends like cloud computing, insourcing, and outsourcing. When deployed in conjunction with SAP Manager, SAP IT Infrastructure Management gives you transparency over your IT environments so you can objectively determine if those IT environments make financial and operational sense for your business. 8

9 Objectives Summary With SAP IT Infrastructure Management software, you can get more from the SAP Manager application solution and your entire IT landscape. The solution discovers all network assets, continuously monitors asset data, and lets you drive an integrated infrastructure and application lifecycle process. You can quickly identify and address root causes of incidents, assess and minimize the business impacts of planned downtime, and improve service levels. Objectives Continually align the IT infrastructure to meet business demands Improve service levels by swiftly handling issues Execute insourcing, outsourcing, and cloud strategies Keep infrastructure documentation current Automated hardware discovery and standardized data Ability to monitor hardware and SAP and non-sap applications in real time Data-driven incident and change Near instant root cause analysis Central administration and rollout of configuration and firmware Centralize monitoring and of all hardware and software Cut costs by aligning IT costs with business demands Protect revenue streams by minimizing downtime Accelerate decisions about outsourcing and cloud services Increase transparency and auditability Learn more To learn more, contact your SAP representative. Copyright/Trademark Privacy Impressum 9 CMP20851 (12/07) 2012 SAP AG. All rights reserved.

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