1 Finally, An Easy Way To Never Have To Deal with Computer Problems Again! Finally, An Easy Way To Keep Your Computers Running Faster, Cleaner, And Problem Free Without The Expense Of A Full-Time IT Staff Dear Robert, Does your computer network have frequent problems that frustrate you and your staff, interrupt your business, and cause you to waste precious time? Are you concerned about security, viruses, spyware, and hackers, but don t have the time or expertise to keep up with all the latest security patches and updates? Alex Morrow AbovePoint Technologies Would you like to finally get those darn computers to just run the way they are supposed to? If so, this letter was written for YOU. My name is Alex Morrow and I m the Owner of AbovePoint Technologies. My company specializes in helping small business owners eliminate frustrating computer problems. We service small business owners in Dallas; however, we ve not had the good fortune to be introduced to you and that s why I m writing you today. Thanks to our AboveCare Network Support Plan, your computer network will run faster and without all of the error messages, crashes, and problems. Under this plan, you ll get all the computer network maintenance and support you need for one low, fixed monthly rate without any surprises, hidden costs, or the expense of a full time IT staff. This service is ideal for the small business owner that doesn t want to spend their time dealing with computer problems and maintenance and simply wants the peace of mind that everything is covered and taken care of.
2 Why Our Clients Are Flocking To This New Method Of Computer Support With the constant changes to technology and daily development of new threats, even a small, 5-user network requires ongoing maintenance from a highly-trained technician. Obviously the costs of hiring a full-time IT person are not always feasible, even for companies with 20 to 75 workstations. Up until now, you only had two options for computer support: Option #1: This option is the most common; you designate the most technically-savvy person on staff to be your make-shift IT manager and only bring in outside help when your internal guru runs into a network crisis they can t solve. Problem is, you are pulling this person away from the real job you hired them to do AND unless they have the time to stay up-to-date on the latest developments in IT support and management, they don t have the skills or knowledge required to properly support and secure your network. This inevitably results in a network that is ill-maintained and unstable, which then results in excessive downtime, overspending on IT support, and expensive recovery costs. Option #2: This is really foolish, but we see it every day; businesses that use their network until it breaks and then call in the experts to repair or replace whatever stopped working. This reactive model of network maintenance is a surefire path to extensive downtime, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered. But That Could Never Happen To Me! (And Other Lies Business Owners Like To Believe About Their Businesses ) Just take a look at these recent disasters that happened to other small businesses who were NOT performing ongoing maintenance on their computer network (all names have been withheld to protect the companies privacy). Property Management Company Suffers Weeks Of Downtime For What Should Have Been A Simple, Inexpensive Repair; Hard Cost To Company: $9,000 A 10-user property management company was not monitoring or maintaining their server. Due to overuse and lack of maintenance, it started to degenerate and eventually shut down under the
3 load. This caused their entire network to be down for 2 full days and cost them $3,000 in support fees to get them back up and running. Naturally the costs were much higher when you factor in the lost productivity of their 10 employees during that time. This client did not want to implement a preventative maintenance program so the same problem happened again 2 months later, costing them another $3,000 and 2 days of downtime. Six months later it happened yet another time bringing their total to $9,000 in hard costs and tens of thousands in productivity costs for a problem that could have been quickly detected and prevented from happening. Auto Body Shop Spends $20,000 To Clean Up A Virus A local auto body shop with multiple locations discovered the importance of preventative maintenance the hard way. Without warning, a virus was downloaded to their server and started replicating and attaching itself to files. This virus corrupted their data, impaired their customer management system, and immediately brought down their Exchange server (no could come in or go out). Preventing this disaster would have only cost them 1/25 th of the cost ($800 per month) AND they would have experienced better performance and fewer problems with their network. Instead, they were forced to spend a whopping $20,000 to remove the virus and restore their network, and that only got them back up and running. Their systems were still not optimized, secured, and updated as they should be. Two Failed Hard Drives Cost Health Products Company $40,000 and 9 Days of Downtime The back office of a health products company had two hard drives fail at the same time causing them to lose a large number of critical company files and data. After data recovery attempts, the backups weren t functioning properly, and even though they appeared to be backing up all of this company s data, they were in fact worthless. In the end, recovering the data off of these failed drives took a team of disaster recovery specialists 9 days at a cost of $15,000. In addition to the recovery costs, they also incurred $25,000 in other services to get their network stable. Had we been monitoring their network and performing regular maintenance, we would have been able to detect that these hard drives were failing and that the backups were not
4 performing properly. We would have prevented the crash, the downtime, and the $40,000 in costs to get them back up and running, not to mention the 9 days their network was down. How To Make Certain These Disasters Don t Happen To Your Business Thanks to a new service we are offering called the AboveCare Network Support Plan, we can now provide ongoing remote maintenance and support to maximize the performance, reliability, and stability of your network without the costs and overhead of hiring a full-time staff. And here is the best part we will cut your IT spending 30% to 50% AND improve your network s reliability and performance at the same time Here s How It Works: One of our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date, your backups are working properly, check critical firewall and security settings, and update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance. We will also remotely monitor your network 24/7, 365 days a year to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of down-time, security breaches, or other failures. Finally, we ll design the right mix of on-site, remote, network, and help desk support to fit your specific situation and needs. The Benefits Are Obvious: You ll practically eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it. You ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
5 How does faster performance, fewer glitches, and practically zero downtime sound to you? Under this program, that is exactly what we ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability. You will have ALL the benefits of an in-house IT department WITHOUT all of the costs. As a Managed Network Service Plan customer, you ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question. You will receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers. You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance. You will sleep easier knowing the gremlins at the gate are being watched and kept out of your network. You will safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it s time to get serious about protecting your critical, irreplaceable electronic information. You ll finally put a stop to annoying spam, pop-ups, and spyware from taking over your computer and your network. You ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We ll make sure everything pertaining to your network security and reliability is handled so you don t have to worry about it. But Don t Take Our Word For It Listen To What Our Clients Are Saying About This Service:
6 My Business couldn't operate without AbovePoint Technologies "Alex and his team at AbovePoint Technologies take care of my computers and let me concentrate on my business. Just recently, I needed wireless set up in one of my stores, Alex made a great recommendation and had the solution installed quickly. My business couldn't operate without AbovePoint Technologies. I highly recommend them to anyone!" Michael Hood, Owner, American Furniture Trustworthy, Diligent, and Committed to his work "I had the pleasure of working alongside Alex Morrow in several different capacities including when my company, the Central Automotive Group, hired his company to do contract work. I have also worked as an employee as well as a contractor for Communication Experts Group under Alex Morrow s supervision. Alex is trustworthy, diligent, and committed to his work as well as the consummate professional in the manner he deals with his customers. Alex will commit himself to understand the needs of a business and work intelligently to help them accomplish their Information Technology goals. Alex is very knowledgeable in what it takes to help a company meet and exceed expectations and goals concerning their infrastructure. I look forward to the opportunity to continue my business relationship with Alex Morrow and AbovePoint Technologies." Aaron Kincaid, Director of Information Technology, Central Automotive Group Our 100% You Can t Lose Guarantee We are so confident in our AboveCare Network Support Plan that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make: We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you. As you saw from the above real-life examples, one simple glitch can end up costing you $20,000 to $40,000 in consulting fees. Our AboveCare Network Support Plan is an insurance policy against major network disasters and repair bills.
7 FREE 27-Point Problem Prevention Audit Gets You Started: To introduce you to our new AboveCare Network Support Plan, we d like to offer you a FREE on-site 27-Point Problem Prevention Audit. This service is normally sold for $495, but if you are one of the first 12 people to respond to this letter, you can have it for FREE - but you have to HURRY! At no charge, we will send a senior technician to your office and conduct a thorough assessment of your network. Upon completion, we will be able to: Pinpoint any exposure or risk to potential lapses in security, data loss, power outages, and system downtime. Outline a powerful and comprehensive line of defense against even the most evasive and deadly computer viruses, hackers, and spam for your specific network. Recommend ways to speed up your entire computer network while cutting costs on your Internet service bill, , and possibly even your phone bill! Create Initial Network Documentation (that s basically a blueprint or index of your entire network). This document allows any technician to know exactly how your network is configured at a glance, saving you precious consulting time trying to figure out what s under the hood. Most firms charge $300 to $400 for this service alone, but we ll do it for FREE. Hardware and Software Asset Report that totally documents each server and workstation with a comprehensive and detailed report of the hardware configuration and the software that is installed on that hardware. We will also provide you with a detailed written report in plain English that outlines where you are at high risk for viruses, downtime, or other problems, and how we can eliminate those risks with our AboveCare Network Support Plan. Other Companies Have Paid Over $495 for This Same Audit, But It s Yours Free Just for Saying Maybe
8 We ve decided to give you this audit as a good-natured bribe to take a look at our AboveCare Network Support Plan. After the audit, we will quote you a fixed monthly rate for maintaining and monitoring your network to ensure zero problems, zero downtime, and zero disasters. If you decide that it s not going to work for you or if you don t want to sign up for any reason, just say, This isn t what I had in mind, and we can simply continue to provide you network support and services on an as-needed basis as we have been doing up until now. NO pressure, NO expectations, and NO cost. To schedule your Free 27-Point Problem Prevention Audit, and to get more information about our AboveCare Network Support Plan: 1. Call me direct at and ask for your Free Network Audit 2. me at 3. Go to and fill out the form. Either way I will contact you immediately to schedule your audit and answer any questions you have about this exciting new service. Good Networking, Alex Morrow President AbovePoint Technologies Fair Warning! Please note that this offer for a FREE 27-Point Problem Prevention Audit won t be around forever. While we would love to be able to give these away to everyone, staff and time limitations simply won t allow it. That s why we can only give away 12 of these audits on a first come, first served basis (sorry, no exceptions). There is no obligation for you to do or buy anything when you sign up, so do it now while you re thinking about it!