NetAid Services NETENRICH. Service at a Glance. IT as a Service Offering from NetEnrich. Delivering IT as a Service

Size: px
Start display at page:

Download "NetAid Services NETENRICH. Service at a Glance. IT as a Service Offering from NetEnrich. Delivering IT as a Service"

Transcription

1 Service at a Glance The NetAid service focus goes beyond mere monitoring of network infrastructure to preventative maintenance and proactive intervention. This could be a solution for IT managers who want to take IT managed services to the next level by aligning with a partner like NetEnrich. NetAid services are core to an organization with limited resources and a focus on quality and timely resolution. NetAid picks up from NetEye and adds Standard Operating Procedures (SOP) based remediation to monitoring and escalation. This means that when your internal team receives an alert, the obvious solutions have already been attempted. NetAid services suite focuses on proactive resolution of issues including remediation, monitoring and validation. It also offers regular health check reports, preliminary audits and assigns a service delivery manager to each customer account. R O I NetAid NetCare NetEye 20% 80% 100% Focus on Core IT as a Service Offering from NetEnrich NetEnrich s IT as a Service provides our customers an access to a range of service offerings designed to allow their internal IT team to focus on strategic initiatives, while delegating routine maintenance to us. Starting with simple reactive monitoring and ranging up to complete infrastructure management, NetEnrich wants to ensure that our customers hand over routine maintenance to us while investing skilled resources and capital on mission critical projects requiring domain expertise. NetEnrich offers several engagement options depending on specific needs. For example NetEye includes alert monitoring, filtering and escalation and is designed to reduce the noise for the internal IT team, thus allowing more time and resources to focus on strategic initiatives. NetAid would add SOP based remediation to the NetEye functions thereby allowing greater focus on core by internal team. NetCare is all inclusive total infrastructure management service that frees our customer s internal team from all non-core activities and allows them to be fully immersed in strategic projects thus maximizing your IT return on investment. NetEnrich s IT as a Service not only allows customer s IT team to focus on core, but non-core activities are delivered at a fraction of the cost of performing them internally. Further, by partnering with NetEnrich, IT functions are delivered from a scalable, process driven platform that can dynamically adapt to your changing requirements.

2 NetAid Overview The NetAid service focus goes beyond mere monitoring of network infrastructure to preventative maintenance and proactive intervention. This could be a solution for IT managers who want to take IT managed services to the next level by aligning with a partner like NetEnrich. NetAid services are core to an organization with limited resources and a focus on quality and timely resolution. NetAid picks up from NetEye and adds Standard Operating Procedures (SOP) based remediation to monitoring and escalation. This means that when your internal team receives an alert, the obvious solutions have already been attempted. NetAid services suite focuses on proactive resolution of issues including remediation, monitoring and validation. It also offers regular health check reports, preliminary audits and assigns a service delivery manager to each customer account. SOP Remediation On-demand Assignment Ticket Escalation

3 NetEnrich Service Delivery Chart

4 Service Offerings SOP Based Remediation NetAid offerings take a proactive approach to fixing problems in your IT environment based on standard operating procedures outlined in your SLA. Our methodology of service deployment guarantees that no matter what problems hit your IT infrastructure, our engineers can interact with your environment to obtain instant access to problems for a quick resolution and also ensure that the problem does not reoccur. Proactive Maintenance NetAid server and network maintenance include the following: 24/7 server monitoring and maintenance of service packs Hardware and software asset and inventory reporting Performance reporting and documentation Event log review, backup job monitoring and review Backup testing with restores Critical service monitoring and server cleaning Removal of temporary files De-fragmentation of drives and logging of fixes or maintenance performed Preliminary Audits and Health Checks At NetEnrich, we ve created a structured methodology to assess network, device and application vulnerabilities. This phased approach includes discovery, data collection and analysis. It is designed to expose external and internal vulnerabilities as well as discover potential risks. This information is analyzed and published, providing you with a robust baseline of existing vulnerabilities, a plan for remediation and an effective starting point for continued monitoring and maintenance in the future. NetEnrich Service Matrix

5 NetEnrich Service Package NetAid Activity Servers Network Devices Monitoring CPU DISK MEMORY LOAD Server/Service availability and uptime Predefined processes/services Application specific ports Business service monitoring Application specific monitoring of services Device availability Network interface statistics WAN bandwidth monitoring Network device health status Syslog monitoring VPN traffic monitoring Interface specific status/bandwidth monitoring Service Delivery 24/7 monitoring of alerts Standard diagnosis for all incoming alerts and noise alert identification Ticket creation and acknowledgement Incident management on servers Escalate non SOP tickets to customer staff SLA based service delivery Proactive & routine maintenance health check monitoring, patching, user administration etc Dedicated service delivery manager Monitoring alerts Incident and problem management Performing configuration activities Proactive routine maintenance with patching and bandwidth utilization Dedicated service delivery manager Discover document, service delivery plan and documentation

6 NetEnrich Service Package NetAid Activity Servers Network Devices Technology Use Reporting NetEnrich services gateway Recording of all remote management activities audibility & transparency Ticketing system SNMP/WMI based data access Ability to act on system/ software traps Access to enterprise dashboard for IT visibility Executive portal for engagement level visibility & transparency Weekly reporting on the server infrastructure, alerts, ticket review, health of critical services and SLA Monthly report including analysis of various quantified metrics Monthly status review meeting Ad-hoc report generation abilities NetEnrich VPMG Gateway Recording of all remote management activities Ticketing system SNMP/WMI based data access Ability to act on software traps Access to enterprise dashboards for IT visibility Executive portal for engagement level visibility and transparency Weekly reporting on server infrastructure, alerts, ticket analysis, health of critical devices, SLA, network availability Monthly report including analysis of various quantified metrics such as network performance statistics, various trend analysis, recurring incidents etc Monthly status review meeting Ad-hoc report generation abilities

Information Technology Solutions

Information Technology Solutions Managed Services Information Technology Solutions A TBG Security Professional Services Offering LET TBG MANAGE YOUR INFRASTRUCTURE WITH CONFIDENCE: TBG S INTEGRATED IT AUTOMATION FRAMEWORK PROVIDES: Computer

More information

See all, manage all is the new mantra at the corporate workplace today.

See all, manage all is the new mantra at the corporate workplace today. See all, manage all is the new mantra at the corporate workplace today. 1) Do you want to schedule backups, software updates using just one consistent automation platform? 2) Do you want a product that

More information

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time

More information

Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint

Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint CUSTOMER Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Vistara Lifecycle Management

Vistara Lifecycle Management Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Statement of Service Enterprise Services - AID Servers: Windows/Linux/Unix Network Infrastructure: Switches/Routers/Firewall/Wireless Access

Statement of Service Enterprise Services - AID Servers: Windows/Linux/Unix Network Infrastructure: Switches/Routers/Firewall/Wireless Access Statement of Service Enterprise Services - AID Servers: Windows/Linux/Unix Network Infrastructure: Switches/Routers/Firewall/Wireless Access Customer Proprietary Rights The information in this document

More information

Statement of Service Enterprise Services - AID Microsoft IIS

Statement of Service Enterprise Services - AID Microsoft IIS Statement of Service Enterprise Services - AID Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

Statement of Service Enterprise Services - MANAGE Microsoft IIS

Statement of Service Enterprise Services - MANAGE Microsoft IIS Statement of Service Enterprise Services - MANAGE Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The

More information

BTAS Optima. Monitoring, Reporting and Incident Management. btas.com.au

BTAS Optima. Monitoring, Reporting and Incident Management. btas.com.au BTAS Optima Monitoring, Reporting and Incident Management Keeping your high performance communications environment optimised and effective btas.com.au What is BTAS Optima? BTAS Optima Reporting, Monitoring

More information

Cisco Unified Computing Remote Management Services

Cisco Unified Computing Remote Management Services Cisco Unified Computing Remote Management Services Cisco Remote Management Services are an immediate, flexible management solution that can help you realize the full value of the Cisco Unified Computing

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

FUNCTIONAL OVERVIEW www.amdosoft.com

FUNCTIONAL OVERVIEW www.amdosoft.com Business Process Protectors Business Service Management Active Error Identification Event Driven Automation Error Handling and Escalation Intelligent Notification Process Reporting IT Management Business

More information

Statement of Service. Enterprise Services - WATCH MySQL Database. Customer. MANAGE Services for MySQL

Statement of Service. Enterprise Services - WATCH MySQL Database. Customer. MANAGE Services for MySQL Statement of Service Enterprise Services - WATCH MySQL Database Customer 1 TABLE OF CONTENTS 1.0 Introduction... 5 2.0 Engagement overview & scope... 5 3.0 Detailed Scope... 6 3.1 24/7 Monitoring and Alerting...

More information

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data Minder simplifying IT All-in-one solution to monitor Network, Server, Application & Log Data Simplify the Complexity of Managing Your IT Environment... To help you ensure the availability and performance

More information

--- Who s watching over your network to insure that it is operating efficiently? ---

--- Who s watching over your network to insure that it is operating efficiently? --- Did You Know...? Starnet offers numerous ITrelated services in support of many of today s complex IT operational issues. --- Who s watching over your network to insure that it is operating efficiently?

More information

Nine Considerations When Choosing a Managed Hosting Provider

Nine Considerations When Choosing a Managed Hosting Provider Nine Considerations When Choosing a Managed Hosting Provider Selecting the right managed hosting provider for your business is a critical part of your success. This white paper provides a roadmap for companies

More information

A Global IT Managed Service Provider

A Global IT Managed Service Provider A Global IT Managed Service Provider Service Catalog 2013 www.presilient.com We help ensure that you maximize your current infrastructure investments, while increasing performance across your enterprise.

More information

Business Protection Services OUR TECHNOLOGY & DELIVERABLES

Business Protection Services OUR TECHNOLOGY & DELIVERABLES Business Protection Services OUR TECHNOLOGY & DELIVERABLES Executive Summary s a CIO, the decision to self-manage or to rely on a third party to manage and maintain your IT infrastructure has always been

More information

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,

More information

10 Tips to Better Manage Your Service Team

10 Tips to Better Manage Your Service Team 10 Tips to Better Manage Your Service Team Service Management Recurring Services Solution Development & Mgmt Marketing & Sales Project Services Service Desk Field Services Managed Services Service Desk

More information

Statement of Service Enterprise Services - MANAGE MS SQL Server Databases

Statement of Service Enterprise Services - MANAGE MS SQL Server Databases Statement of Service Enterprise Services - MANAGE MS SQL Server Databases Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged.

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

How To Use Mindarray For Business

How To Use Mindarray For Business Minder Network Performance Monitoring Monitor everything about your Network performance Discover, visualize and monitor your complete IT Infrastructure in less than an hour. Mindarray s Minder is a powerful

More information

Der Weg, wie die Verantwortung getragen werden kann!

Der Weg, wie die Verantwortung getragen werden kann! Managed Security Services Der Weg, wie die Verantwortung getragen werden kann! Christoph Altherr System Engineer Security 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 1 Agenda Enterprise

More information

MyOfficePlace Business Critical Services Handbook

MyOfficePlace Business Critical Services Handbook MyOfficePlace Business Critical Services Handbook 1. Support overview Mission statement MyOfficePlace LTD. is committed to responding quickly to your inquiries. We will help you ensure that your IT environments

More information

User Reports. Time on System. Session Count. Detailed Reports. Summary Reports. Individual Gantt Charts

User Reports. Time on System. Session Count. Detailed Reports. Summary Reports. Individual Gantt Charts DETAILED REPORT LIST Track which users, when and for how long they used an application on Remote Desktop Services (formerly Terminal Services) and Citrix XenApp (known as Citrix Presentation Server). These

More information

How To Control Vcloud Air From A Microsoft Vcloud 1.1.1 (Vcloud)

How To Control Vcloud Air From A Microsoft Vcloud 1.1.1 (Vcloud) SOC 1 Control Objectives/Activities Matrix goes to great lengths to ensure the security and availability of vcloud Air services. In this effort, we have undergone a variety of industry standard audits,

More information

Managed IT Services. Maintain, manage and report

Managed IT Services. Maintain, manage and report Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as

More information

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper Whitepaper Improving Productivity and Uptime with a Tier 1 NOC Summary This paper s in depth analysis of IT support activities shows the value of segmenting and delegatingg activities based on skill level

More information

Drive Down IT Operations Cost with Multi-Level Automation

Drive Down IT Operations Cost with Multi-Level Automation White White Paper Paper Drive Down IT Operations Cost with Multi-Level Automation Overview Reducing IT infrastructure and operations (I+O) budgets is as much on the mind of CIOs today as it s ever been.

More information

OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES

OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES IN CONFIDENCE TABLE OF CONTENTS 1 CONTACT DETAILS 1 1.1 The Client Contract Management

More information

mbits Network Operations Centrec

mbits Network Operations Centrec mbits Network Operations Centrec The mbits Network Operations Centre (NOC) is co-located and fully operationally integrated with the mbits Service Desk. The NOC is staffed by fulltime mbits employees,

More information

How To Create A Help Desk For A System Center System Manager

How To Create A Help Desk For A System Center System Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS)

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) 1. Introduction This Statement of Work (SOW) is an appendix to the existing Master Services Agreement between

More information

Cisco Unified Communications Remote Management Services

Cisco Unified Communications Remote Management Services Cisco Unified Communications Remote Management Services What You Will Learn Our remote, high-visibility, co-management approach gives you complete ownership and control of your converged network. Cisco

More information

Monitoring Best Practices. Rajib Rashid, VP Product Management Nicolas Ponce, Kaseya University Ronny Tunfjord, Upstream Software

Monitoring Best Practices. Rajib Rashid, VP Product Management Nicolas Ponce, Kaseya University Ronny Tunfjord, Upstream Software Monitoring Best Practices Rajib Rashid, VP Product Management Nicolas Ponce, Kaseya University Ronny Tunfjord, Upstream Software 1 Choosing the Right Approach to Get the Best Results Technical Track 1

More information

<Insert Picture Here> Oracle Advanced Customer Support Services

<Insert Picture Here> Oracle Advanced Customer Support Services Oracle Advanced Customer Support Services Janez Bostner About Oracle Advanced Customer Support Services Mission Critical Support Services Oracle Global Support Services Advanced Customer

More information

Agio Remote Monitoring and Management

Agio Remote Monitoring and Management Remote Monitoring and Management s Remote Monitoring & Management is a 24x7x365 service in which we proactively manage your infrastructure and IT environment to make sure it s in a healthy state and stays

More information

Information Technology Solutions. Managed IT Services

Information Technology Solutions. Managed IT Services Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance

More information

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity

More information

LANDesk Server Manager. Single Console Multi-Vendor Management Solution

LANDesk Server Manager. Single Console Multi-Vendor Management Solution LANDesk Server Manager Single Console Multi-Vendor Management Solution LANDesk Server Manager Single Console Multi-Vendor Management Solution Challenge Data center infrastructure is increasing in size

More information

Statement of Service Enterprise Services - WATCH Storage: Block-based, SAN-Attached File-based, Network-Attached

Statement of Service Enterprise Services - WATCH Storage: Block-based, SAN-Attached File-based, Network-Attached Statement of Service Enterprise Services - WATCH Storage: Block-based, SAN-Attached File-based, Network-Attached Customer Proprietary Rights The information in this document is confidential to Arrow Managed

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

pavassure Resolve Service desk Onsite diagnosis and recovery Enhanced hours support Monitor Event monitoring & alerting Reporting Services

pavassure Resolve Service desk Onsite diagnosis and recovery Enhanced hours support Monitor Event monitoring & alerting Reporting Services Factsheet : pavassure pavassure has been designed to deliver your business and IT team complementary technical experience, service and support offerings to assist you in the delivery and of your IT service

More information

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES Appendix D to DIR Contract No. DIR-SDD-2102 SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES TABLE OF CONTENTS 1. Introduction... 3 2. Term of SOW...

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

MANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE. Brought to you by Extreme Networks

MANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE. Brought to you by Extreme Networks MANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE Brought to you by Extreme Networks Overview FACT Big data, Internet of Things, BYOD, and cloud-based applications are putting increased device diversity,

More information

Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute

Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Management Service Level Management deals with how user service requirements are understood and managed.

More information

Company & Solution Profile

Company & Solution Profile Company & Solution Profile About Us NMSWorks Software Limited is an information technology company specializing in developing Carrier grade Integrated Network Management Solutions for the emerging convergent

More information

Tecknodreams Software Consulting Pvt. Ltd. Managing IT Services in an Insurance Company

Tecknodreams Software Consulting Pvt. Ltd. Managing IT Services in an Insurance Company Tecknodreams Software Consulting Pvt. Ltd. Managing IT Services in an Insurance Company Company Profile This Insurance Company is a specialist in Health Insurance and provides quality service at the best

More information

17 Courtenay Park Newton Abbot TQ12 2HD Phone: 01626 360011 Email: info@mdgp.co.uk Web: http://www.mdgp.co.uk

17 Courtenay Park Newton Abbot TQ12 2HD Phone: 01626 360011 Email: info@mdgp.co.uk Web: http://www.mdgp.co.uk 17 Courtenay Park Newton Abbot TQ12 2HD Phone: 01626 360011 Email: info@mdgp.co.uk Web: http://www.mdgp.co.uk 1. Introduction Myriad Digital specialise in supplying professional IT support and other IT

More information

MSP Service Matrix. Servers

MSP Service Matrix. Servers Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server

More information

Datasheet FUJITSU Cloud Monitoring Service

Datasheet FUJITSU Cloud Monitoring Service Datasheet FUJITSU Cloud Monitoring Service FUJITSU Cloud Monitoring Service powered by CA Technologies offers a single, unified interface for tracking all the vital, dynamic resources your business relies

More information

FireScope + ServiceNow: CMDB Integration Use Cases

FireScope + ServiceNow: CMDB Integration Use Cases FireScope + ServiceNow: CMDB Integration Use Cases While virtualization, cloud technologies and automation have slashed the time it takes to plan and implement new IT services, enterprises are still struggling

More information

ORACLE ENTERPRISE MANAGER 10 g CONFIGURATION MANAGEMENT PACK FOR ORACLE DATABASE

ORACLE ENTERPRISE MANAGER 10 g CONFIGURATION MANAGEMENT PACK FOR ORACLE DATABASE ORACLE ENTERPRISE MANAGER 10 g CONFIGURATION MANAGEMENT PACK FOR ORACLE DATABASE CONFIGURATION MANAGEMENT PACK FEATURES Automated discovery of dependency relationships between services, systems and Oracle

More information

How To Set Up Foglight Nms For A Proof Of Concept

How To Set Up Foglight Nms For A Proof Of Concept Page 1 of 5 Foglight NMS Overview Foglight Network Management System (NMS) is a robust and complete network monitoring solution that allows you to thoroughly and efficiently manage your network. It is

More information

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views Kaseya Product Brief Kaseya Traverse Predictive SLA Management and Monitoring Kaseya Traverse Traverse is a breakthrough cloud and service-level monitoring solution that provides real time visibility into

More information

WHITEPAPER. PHD Virtual Monitor: Unmatched Value. of your finances. Unmatched Value for Your Virtual World WWW.PHDVIRTUAL.COM

WHITEPAPER. PHD Virtual Monitor: Unmatched Value. of your finances. Unmatched Value for Your Virtual World WWW.PHDVIRTUAL.COM WHITEPAPER PHD Virtual Monitor: Taking control of your finances. Unmatched Value Unmatched Value for Your Virtual World WWW.PHDVIRTUAL.COM PHD Virtual Monitor: Unmatched Value PHD Virtual Monitor VMTurbo

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Andy Oppenheim Enterprise Management, Product Management Mervyn Lally

More information

ACME Enterprises IT Infrastructure Assessment

ACME Enterprises IT Infrastructure Assessment Prepared for ACME Enterprises March 25, 2014 Table of Contents Executive Summary...2 Introduction...2 Background...2 Scope of IT Assessment...2 Findings...2 Detailed Findings for Key Areas Reviewed...3

More information

Linux Server Support by Applied Technology Research Center. Proxy Server Configuration

Linux Server Support by Applied Technology Research Center. Proxy Server Configuration Linux Server Support by Applied Technology Research Center Proxy Server Configuration We configure squid for your LAN. Including transparent for HTTP and proxy for HTTPS. We also provide basic training

More information

Managed Hosting is a managed service provided by MN.IT. It is structured to help customers meet:

Managed Hosting is a managed service provided by MN.IT. It is structured to help customers meet: Managed Hosting Service Description Version 1.10 Effective Date: 3/3/2015 Purpose This Service Description is applicable to Managed Hosting services (MH) offered by MN.IT Services (MN.IT) and described

More information

RE Cloud Infrastructure as a Service

RE Cloud Infrastructure as a Service R 0 RE Cloud Infrastructure as a Service Low cost, reliable, available, scalable on-demand infrastructure as a service in a monthly pay-asyou-go arrangement RE Cloud is built to deliver cloud based Infrastructure

More information

Delivering actionable service knowledge

Delivering actionable service knowledge Delivering actionable service knowledge Converged Infrastructure Monitoring and Management (CIM 2 ) Delivering actionable service knowledge Converged Infrastructure Monitoring & Management (CIM 2 ) from

More information

Monitoring, Managing, Remediating

Monitoring, Managing, Remediating MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard

More information

Server & Application Monitor

Server & Application Monitor Server & Application Monitor agentless application & server monitoring SolarWinds Server & Application Monitor provides predictive insight to pinpoint app performance issues. This product contains a rich

More information

Integrated processes aligned to your business The examples of the new NetEye and EriZone releases

Integrated processes aligned to your business The examples of the new NetEye and EriZone releases Integrated processes aligned to your business The examples of the new NetEye and EriZone releases Georg Kostner, Product Manager NetEye / EriZone 4/15/2015 1 Measurement & management in most organizations

More information

About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do

About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do MANAGED SERVICES About Us Iron Cove Solutions is a cloud-computing deployment provider offering industry-leading cloud services to SMB sized businesses. We are cloud consultants assisting in the assessment,

More information

Best Practices Report

Best Practices Report Overview As an IT leader within your organization, you face new challenges every day from managing user requirements and operational needs to the burden of IT Compliance. Developing a strong IT general

More information

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office

More information

ExtremeWorks Managed Services Frequently Asked Questions

ExtremeWorks Managed Services Frequently Asked Questions 1. What are the ExtremeWorks Managed Services? MonitoringPLUS and ResponsePLUS are scalable and flexible offerings combining continuous remote network monitoring with complete maintenance support available

More information

Security Information & Event Management A Best Practices Approach

Security Information & Event Management A Best Practices Approach Security Information & Event Management A Best Practices Approach Implementing a best-of-class IT compliance framework using iservice help desk and EventSentry monitoring software A white paper written

More information

1 Data Center Infrastructure Remote Monitoring

1 Data Center Infrastructure Remote Monitoring Page 1 of 7 Service Description: Cisco Managed Services for Data Center Infrastructure Technology Addendum to Cisco Managed Services for Enterprise Common Service Description This document referred to

More information

OpManager MSP Edition

OpManager MSP Edition OpManager MSP Edition Product Overview (6.5) June 2007 Agenda MSP Edition Architecture And Features About OpManager MSP Demo (https://mspdemo.opmanager.com) MSP Edition Architecture And Features Scalable

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere Scalability management up to 2,000 devices Network and device auto-discovery Firmware upgrade/backup and device configurations Performance alerts and monitoring ZyXEL switch specialized in RMON management

More information

Navigate Your Way to NERC Compliance

Navigate Your Way to NERC Compliance Navigate Your Way to NERC Compliance NERC, the North American Electric Reliability Corporation, is tasked with ensuring the reliability and safety of the bulk power system in North America. As of 2010,

More information

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware. WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure

More information

Kaseya IT Automation Framework

Kaseya IT Automation Framework Kaseya Kaseya IT Automation Framework An Integrated solution designed for reducing complexity while increasing productivity for IT Professionals and Managed Service Providers. The powerful, web-based automation

More information

Consolidated Monitoring, Analysis, and Automated Remediation For Hybrid IT Infrastructures

Consolidated Monitoring, Analysis, and Automated Remediation For Hybrid IT Infrastructures Consolidated Monitoring, Analysis, and Automated Remediation For Hybrid IT Infrastructures Goliath Performance Monitor Quick Start Configuration Guide v11.5 (v11.5) Document Date: April 2015 www.goliathtechnologies.com

More information

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time

More information

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month SERVICE COVERAGE AND FEE SCHEDULE Base Package Fees Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month Live Desk Services Live Desk Telephone

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Proactive Network Performance Monitoring

Proactive Network Performance Monitoring Proactive Network Performance Monitoring No other tool is as flexible and robust as Goliath Performance Monitor We have been using Goliath Performance Monitor for many years. We have looked at other tools

More information

IBM Security QRadar SIEM & Fortinet FortiGate / FortiAnalyzer

IBM Security QRadar SIEM & Fortinet FortiGate / FortiAnalyzer IBM Security QRadar SIEM & Fortinet / FortiAnalyzer Introducing new functionality for IBM QRadar Security Intelligence Platform: integration with Fortinet s firewalls and logs forwarded by FortiAnalyzer.

More information

DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES

DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES SIMPLIFY DATA BACKUP MANAGEMENT BACKUP ADMINISTRATION & MANAGEMENT SERVICES DELL S APPROACH Dell brings predictability and manageability into backup environments

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

What s New in Help Desk Authority 8.2?

What s New in Help Desk Authority 8.2? in Help Desk Authority 8.2? Help Desk Authority is an industry leading help desk software solution for managing incidents and shortening the lifecycle of help desk issues. This easy-to-install solution

More information

Network Monitoring Comparison

Network Monitoring Comparison Network Monitoring Comparison vs Network Monitoring is essential for every network administrator. It determines how effective your IT team is at solving problems or even completely eliminating them. Even

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

Comprehensive Device Management Platform comprising of Management Suites specialized in addressing different problem domains, extensively

Comprehensive Device Management Platform comprising of Management Suites specialized in addressing different problem domains, extensively Comprehensive Device Management Platform comprising of Management Suites specialized in addressing different problem domains, extensively customizable to meet enterprise management requirements Enterprise

More information

Understanding the Value of Symantec Managed Enterprise Vault

Understanding the Value of Symantec Managed Enterprise Vault REPORT: UNDERSTANDING THE VALUE OF SYMANTEC MANAGED.......... ENTERPRISE........... VAULT................... Understanding the Value of Symantec Managed Enterprise Vault Who should read this paper IT managers

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

RSA envision. Platform. Real-time Actionable Security Information, Streamlined Incident Handling, Effective Security Measures. RSA Solution Brief

RSA envision. Platform. Real-time Actionable Security Information, Streamlined Incident Handling, Effective Security Measures. RSA Solution Brief RSA Solution Brief RSA envision Platform Real-time Actionable Information, Streamlined Incident Handling, Effective Measures RSA Solution Brief The job of Operations, whether a large organization with

More information

IT Infrastructure Management

IT Infrastructure Management IT Infrastructure Management Server-Database Monitoring An Overview XIPHOS TECHNOLOGY SOLUTIONS PVT LIMITED 32/3L, GARIAHAT ROAD (SOUTH) KOLKATA 700 078, WEST BENGAL, INDIA WWW.XIPHOSTEC.COM Xiphos Technology

More information

SapphireIMS 4.0 BSM Feature Specification

SapphireIMS 4.0 BSM Feature Specification SapphireIMS 4.0 BSM Feature Specification v1.4 All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission of Tecknodreams

More information