The Residences on Georgia Internet Connection Setting

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Katrina Walton
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1 1 of 12 Welcome to the Residences on Georgia. This documentation is design to guild you on your Internet connection and setup inside the buildings. The strata offer Hi-Speed Internet services for all the users in the buildings. This Internet service is offered to tenant a basic web surfing and ing capabilities. If tenants require a dedicated Internet access for the purpose of VOIP (Voice over IP) or to host any service applications, it is advised to obtain an independent Internet service through Novus, Telus, and Shaw. Setttings: POP Server: SMTP Server: mail.theresidences.com smtp.rbs.rogers.com Internet connection troubleshooting checklist Make sure your network cable is connected to the computer. Make sure you are connected to the right jack on the wall. The jack is usually located behind the TV in the living room. Make sure network connection is enabled The above shows that the Network Adapter is Disabled, right click on to the ICON and select Enable. Make sure you are getting an IP address from the building's DHCP server with IP address starting with XXX.XXX (see how to get an IP address on page 2) If you are connected to a router (or wireless router) make sure the connection are as the Diagram below! Please refer to your router's manual for configuration, picture shown is an example only To connect to the network, make sure the network adapter in your computer is configured properly. Here's how to configure the network adapter to obtain an IP address automatically from The Residences on Georgia. 1. For Microsoft Windows XP: Go to Start> right click on My Network Places> select Properties> Figure 1

If tenants require a dedicated Internet access for the purpose of VOIP (Voice over IP) or to host any service applications, it is advised to obtain an independent Internet service through Novus,

2 2 of Make sure the Local Area Connection is Enabled Right click on the Local Area Connection icon> Select Properties> Figure 2 3. Under the General tab> Select Internet Protocol (TCP/IP)> Select Properties> Figure 3 4. Under the General tab> Select Obtain an IP address automatically> Select Obtain DNS server address automatically> Click OK> Figure 4

3 How to find your IP address or renew IP address. 3 of For Microsoft Windows XP: Go to Start> Select Run> Figure 5 6. Type "cmd" on the space provided> Select OK> Figure 6 7. A command prompt window appears on the screen.> Type "ipconfig /all" ( ipconfig with a space then /all )> Press the Enter key on your keyboard.> Check to see if you have a XXX.XXX IP address IP Shown is an example only Figure 7

Type "cmd" on the space provided> Select OK> Figure 6 7. A command prompt window appears on the screen.

4 4 of If you do not have an IP address starting with XXX.XXX> Type "ipconfig /release" to let go of the address you are currently holding.> Press the Enter key IP Shown is an example only Figure 8 9. Type "ipconfig /renew" to obtain a new IP address> Press the Enter key> You should now have an IP address starting with the XXX.XXX IP Shown is an example only Figure If you get an IP address starting with the XXX.XXX Open Internet Explorer to see if you can get on line. Try a couple of different website to make sure the one you are trying to reach is not down. If you did not get an IP address starting with the XXX.XXX Try to check the connection and setting again. Set Up an Outlook/Outlook Express Account 1. Before you get going, make sure you know your address along with the following information. First, information about the servers: > The type of server you use: POP3 (most accounts), HTTP (such as Hotmail), or IMAP > The name of the incoming server > The building's outgoing server (SMTP Server) is: smtp.rbs.rogers.com Second, information about your account: > Your account name and password > Find out if your Host Provider requires you to use Secure Password Authentication (SPA) to access your .

XXX IP Shown is an example only Figure 9 10. If you get an IP address starting with the 172.15.XXX.XXX Open Internet Explorer to see if you can get on line.

5 Outlook Express 5 of Start Outlook Express> Select Tools Select Acounts Select Mail Select Add Select Mail Enter your name Click Next 4. Enter your address Click Next

6 6 of Select POP3 Enter your POP3 (Incoming mail server) Enter your SMTP (Outgoing mail server) Click Next *** You must enter "smtp.rbs.rogers.com" to be able to send mail for the Outgoing mail server *** 6. Enter your user name (provide by the ISP) Enter your password (provide by the ISP) Check Remember password Click Next 7. Click Finish 8. Now try and send yourself an . If you receive the . Make a reply to the . If you receive both the send and reply . You have successfully setup your for Outlook Express! Microsoft Outlook 1. Open Microsoft Outlook Select Tools Select Accounts

Enter your user name (provide by the ISP) Enter your password (provide by the ISP) Check Remember password Click Next 7. Click Finish 8.

7 7 of Select Add a new account Click Next 3. Select POP3 Click Next Enter your full name ( this is the name that will be display on your ) 2. Enter your address ( example: john@theresidences.com ) 3. Enter Incoming mail server or POP3 (Provided by your Host Provider or use mail.theresidences.com if you have an account with the building) 4. Enter Outgoing mail server or SMTP (* Must enter smtp.rbs.rogers.com here, to be able to send *) 5. Enter the user name ( this is provided by the ISP ) 6. Enter password ( this is provided by the ISP) 7. Check Remember password ( so that you will not be asked to enter it again ) 8. Click here to test out the account you have just setup. Click Next if the Test Account Setting is okay.

Enter Outgoing mail server or SMTP (* Must enter smtp.rbs.rogers.com here, to be able to send e-mail *) 5. Enter the user name ( this is provided by the ISP ) 6.

8 8 of Click Finish 6. Now try and send yourself an . If you receive the . Make a reply to the . If you receive both the send and reply . You have successfully setup your for Microsoft Outlook! Mac OS X Mail Set Up 1. Open Mail 2. From the Mail menu, Choose Preferences. 3. Click the Add Account button. 4. Click on the Acount Information tab. 5. Click the arrow box on the Account Type pop-up list and choose POP. 6. In the Description field, type your ROG address (e.g., john@theresidences.com). 7. In the Adress field, type your ROG address (e.g., john@theresidences.com). 8. In the Full Name field, typre your name. 9. In the Incoming Mail Server field, type mail.theresidences.com 10. In the User Name field, type in you full address 11. In the Password field, type your password.

Click on the Acount Information tab. 5. Click the arrow box on the Account Type pop-up list and choose POP. 6. In the Description field, type your ROG email address (e.g., john@theresidences.com). 7.

9 9 of In the Outgoing Mail Server field, select Add Server Note: Your password is case sensitive! Make sure CAPS LOCK is off when typing it. 13. In the Outgoing Mail server field, type smtp.rbs.rogers.com 14. Click the OK button. 16. Close the Accounts window. 17. Now try and send yourself an . If you receive the . Make a reply to the . If you receive both the send and reply . You have successfully setup your for Mac OS X! How to check your Webmail? 1. Open your internet brower 2. In the Adress field, type

Close the Accounts window. 17. Now try and send yourself an email. If you receive the email. Make a reply to the email.

10 10 of Choose any one of the client to check your mail online Using SQWebMail Client 1. If you choose SQWebMail client to check your mail 2. Enter your User ID, which is your address 3. Enter your Password 4. Click Login 5. Click the INBOX to check your mail

11 11 of 12 Using SquirrelMail Client 1. If you choose SquirrelMail client to check your mail 2. In the Name field, enter your address 3. In the Password field, enter your password 4. Click Login 5. After you logon, you should see your in the INBOX 6. To send a new , click Compose Using SquirrelMail Client 1. If you choose SquirrelMail client to check your mail 2. In the Username field, enter your address 3. In the Password field, enter your password 4. Click Login 5. Click the Mail to check your mail

After you logon, you should see your email in the INBOX 6. To send a new email, click Compose Using SquirrelMail Client 1.

12 12 of To compose a new , click New Message If you have any questions or requires additional support, please to: support@theresidences.com or to contact the Conceiges for more THANK YOU! Produced by: Profusion Technologies Corp. for The Residences On Georgia

requires additional support, please email to: support@theresidences.

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