Deploying a Private Cloud with the Oracle Cloud Platform; Customer Case Study.

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2 Deploying a Private Cloud with the Oracle Cloud Platform; Customer Case Study. [CON1980] 27-October-2015 Peter Mars Oracle Advanced Customer Support, Technical Account Manager

3 Oracle Advanced Customer Support (ACS) delivers personalized and proactive mission-critical support for organizations seeking to maximize the availability, performance, and value of their Oracle solutions 3

4 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 4

5 Agenda Introduction Customer situation and objectives Technical Solution and Implementation of PaaS ACS Services to Manage the platform Q&A 5

6 Agenda Introduction Customer situation and objectives Technical Solution and Implementation of PaaS ACS Services to Manage the platform Q&A 6

7 Company Challenges Enterprise Risks and Challenges Availability Access Accuracy Agility Business Continuity Disaster Recovery Information protection Knowledge sharing Preventing attacks Data accuracy, timeliness and consistency Regulatory compliance Ability to implement strategic changes Deploy application changes in a faster, controlled, and structured process IT Risk Factors Technology & Infrastructure Application & information People & Skills Vendors & Partners Policy & Processes Organizational

8 2013: Major change initiative Single Operational Application Platform Many different organizations and datacenters Change Application focus Faster deployment Flexibility (unique) silo solutions HW/SW Silo data storage Diverse technology, multiple versions High variance in suppliers Many different skills needed Limited transparency Central datacenter Standard private cloud Integral data management Few suppliers Fewer internal skills needed High transparency Leverage new technologies (mobile, big data etc) Services Integration Security Data Systems Services Integration Security Data Systems 8

9 The solution The customer requirement, The IT Platform is available. It is not our problem, it is not our focus. It is a service we buy, it is there! There are KPI s, Restrictions and Conditions Oracle solution: Cloud approach: Platform-as-a-Service due to security restrictions: On-premises Private Cloud A platform in their own datacenter, Built by Oracle-OC, Technical Management by Oracle-ACS, Functional Management by Customer themselves

10 Agenda Introduction Customer situation and objectives Technical Solution and Implementation ACS Services to Manage the platform Q&A

11 Oracle approach and proposal Oracle s Platform technology lets customers view cloud and onpremise as a single unified system. ADVANCED CUSTOMER SUPPORT COVERS ALL MODELS

12 Customer PaaS Platform configuration. Product Details of the Platform (setup of one location) HW components: Exadata-X4 Exalogic-X4 ZFS Storage Appliance ZS3-4 Management Station ODA-X4 SW components in scope RDBMS RAC DataGuard WLS SOA suite OSB OEM EMOC cloud control Overall Monitoring Self Service Portal

13 Redundant datacenter 10G netwerk Redundant datacenter 10G netwerk Redundant datacenter 10G netwerk Overall solution and embedding Appl. Software Development Life Cycle Exadata 1/8 Exalogic 1/8 Application Portal Service Catalog D T A P Infiniband ZFS Storage Appliance Management Station Exadata 1/8 Exalogic 1/8 Infiniband ZFS Storage Appliance Management Station Exadata 1/8 Exalogic 1/8 Infiniband ZFS Storage Appliance Management Station MS Activie Directory Oracle Database Security Oracle Middleware Oracle Database Oracle Engineered Systems Exadata ZFS ExaLogic Mgnt station Oracle Enterprise Manager HP - BSM PaaS Services Infra Development Life Cycle Network Oracle Confidential Internal/Restricted/Highly Restricted

14 PaaS; The SSP is the access Gate, OEM is the Key Oracle Enterprise Manager 12c Customer / Platform User

15 Self Service Portal details Life-Cycle-Management Packs of OEM Provisioning and Automation of Software deployment New environments (VM s, P-DB, WLS) Change and Delete of existing environments Additional scripting (to complete the agreed Service Catalog ) Backups Reports Capacity Services API ready for creation of any website/portal interface Oracle Enterprise Manager 12c Cloud.Oracle.Com 15

16 Agenda Introduction Customer situation and objectives Technical Solution and Implementation ACS Services to Manage the platform Q&A

17 Interaction with PaaS platform Platform users Platform users (Functional) Developers, Testers, End-users Developer Technical Platform Support Customer Support Oracle Infrastructure Support Functional users Technical users App Builder Database Technical Integration: Network, AD, Splunk, DNS, NTP Integration Customer Technical Support Process Oracle Advanced Customer Support 17

18 Manage the PaaS Solution and Environment The On-premises Private Cloud Solution require customer Integrated Support and Operational management Need to align with the customer Processes Need to align with the customer Procedures Technical Integration Customer Technical Support Process Oracle Advanced Customer Support IT Services Management Event-Incident-Problem Management Change Management Capacity Management Service Level Management

19 Managing and Operating a PaaS solution Services details for generic customer Customer Oracle Advanced Customer Support Activity of Services Customer PaaS Services needs FSS Fixed Scope Services SSC Services Solution Support Center Business Critical Support (HW & Spares onsite) AMR services Advanced Monitoring and Resolution Platinum Support Adv. Patching services Pro-active support Adv. problem resolution Customer management Fast HW recovery Advanced Monitoring Problem Management Platform Monitoring

20 Managing and Operating a PaaS solution Services details for this customer Specific customer restriction This customer doesn t allow remote access! Adv. Patching services Customer PaaS Services needs Pro-active support Adv. problem resolution Customer management Fast HW recovery Advanced Monitoring Problem Management Platform Monitoring

21 Managing and Operating a PaaS solution Services details for this customer Local OEM design is key for Monitoring, plus connectivity to customer IT-Services solution (HP-BSM) Remote-less work, require extra onsite engineers Comply and interfere with Customer Procedures Customer PaaS Services needs Onsite ACS Engineers Fixed Scope Services (Patching & Pro-active) Solution Support Center (Adv. Support ) Business Critical Support (HW & Spares onsite) Adv. Patching services Pro-active support Adv. problem resolution Customer management Fast HW recovery Advanced Monitoring Problem Management Platform Monitoring

22 Solution and Services fit to customer objectives Single Operational Application Platform Application focus Faster deployment Flexibility Central datacenter Standard private cloud Integral data management Few suppliers Fewer internal skills needed High transparency Leverage new technologies (mobile, big data etc) PaaS Solution Services Integration Security Data Systems Copyright 2015, Oracle 22 and/or its affiliates. All rights reserved.

23 Advanced Customer Support and the Cloud Complete Coverage Data Center Private Cloud Hybrid Cloud Public Cloud + SSC 2.0 (TAM, ASE, Team..) Lifecycle TAM Functional & Technical Support Oracle SW Functional & Technical Support for HW Products & Engineered Systems Connected Monitoring Optimize Existing Operations Supplement existing Admin Operations ADS (Advanced Database Support) Advanced Mon & Resolution (Private/Hybrid) Provisioning/Cloning (Private/Hybrid) B&R/DR Operation (Private/Hybrid) Best Practice Planning of Private Cloud Service Catalog Design, Build & Test Build Private Cloud & Cloud Mgmt (EM12c ) Migrate to Private Cloud Support & Optimize Private Cloud TAM Functional HelpDesk Support (SaaS) Admin Support (Cloud Security Setup, How To, Connectivity, Mgt tools ) Developer Support (PaaS) Platform, Anaytics/Custom Report (SaaS) Connected Hybrid Monitoring (for Hybrid PaaS and IaaS) Public Cloud Planning & Setup On Boarding/Migration Security Configuration & Support Hybrid Cloud Mgmt Setup & Operate Integration Support (APIs) Optimization (Performance, Availability, Capcacity..)

24 Agenda Introduction Customer situation and objectives Technical Solution and Implementation ACS Services to Manage the platform Q&A

25 Oracle ACS-Technical Account Manager 25

26 26

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