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1 Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud October AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

2 Agenda Organizational Needs met by the Cloud Benefits, Risks and Obstacles of Hosting On-Premise, Hybrid vs Private Cloud What One Company Decided on Hosting and Support Why they choose private cloud hosting Application Services Provided What Hosting did for This Company and Others (results) True Value of Hosting 2

3 Cloud and the Organizational Needs Advantages Value Off-premise and on-demand Shared, multi-tenant Flexible, scalable capacity Integrated and managed Pay per use Software enabled vs. equipment lead Automated web enabled Accessible on any device Frees IT departments to focus on core business needs and innovation Provide Global coverage Assimilate acquisitions Increased productivity Reduced capital investment Reduced labor operating expense Improved operating efficiency Page 3

4 Various Considerations about Cloud Hosting Security Benefits Compliance Availability Performance User Experience Resources Service Levels Cost Risk Control Risks Compromised Security Non-Compliance Lack of Availability Performance Issues Bad User Experience Change in Resources Decrease in Service Levels Loss of Control Obstacles Time, Resources, Money Expertise Aged infrastructure / applications Retaining qualified resources Retiring knowledge workers Legacy applications Disparate systems Corporate uncertainty Global Network and Data Center Infrastructure 4

5 Misconceptions about the Cloud Everything will go to the public cloud Either you re cloud or you re not Cloud solutions are all the same Cloud and Virtualization are the same thing Reducing costs are the main reason to go to the cloud You don t need to worry about the hardware cloud runs on Going to the cloud is a one way step Cloud is all subscription based Public clouds are less secure then private clouds Choose the best cloud solution to meet your needs

6 Hype and Confusion regarding the Cloud 6

7 Top Reasons for Leveraging the Cloud/Hosting Based upon the uniqueness s of your business: Managed Applications Services to expand knowledge base, gain access to pools of resources, and ensure that critical incidents are tended to around the clock Managed Disaster Recovery Services to protect processes in case of regional or data center disaster Application Life Cycle Services to get out of data center business and focus completely on business process innovationand transformation Upgrade and Virtualization Services for quick access to temp systems 7

8 Approach Takes Into Account the Complete Application Lifecycle Stabilization Ensure performance & reliability Achieve steady state Implementation/ Upgrade Application Lifecycle Ongoing Maintenance & Support Evaluate application use Help organization better use application Upgrade Create roadmaps for optimal upgrade path Plan and execute upgrades to minimize business disruption System Enhancement Find unused functionality Improve processes and reporting Integrate with other enterprise applications Performance Optimization Identify ways to improve use and performance Evaluate each technology layer for potential improvement 8

9 Delivers Significant Value Across the Cloud Spectrum Infrastructure Application On-Premise Computing Colocation Cloud Services Managed Hosting Application Management On-Demand Applications Value of hosting Integration & Professional Services Your Business Transformation Enabler It should empower you and your organization to move faster, be more productive, and achieve results never before realized The cloud is not all or nothing, you and your organization define your cloud! 9

10 Total Cost of Ownership for the Cloud On Premise Hybrid Cloud Cloud Perpetual License Managed Hosting Managed Hosting Application Management On-Demand Applications 10 Established or stable infrastructure Highly qualified team of experts in product and technology Proactive day to day management and monitoring Stable growth and no immediate changes required Reduced or limited Infrastructure Limited Technical Resources Faster Deployments Flexibility and Scalability Needed

11 Expertise Necessary for the Cloud On Premise Hybrid Cloud Cloud Build/Maintain Internal Expertise Remote Management Mixed Model Resource Model External Application Management Leverage External Expertise Highly qualified internal team of experts in product and technology Proactive day to day management and monitoring Internal Technical and Application Expertise Minimize Technical Knowledge Requirements Limited Technical Resources Faster Deployments Leverage External Application Expertise 11

12 Data Management required for the Cloud On Premise Hybrid Cloud Cloud Local Data Management Managed Data Model Managed Internal/External Data Hosting Application Data Management Remote Data 12 Sensitive Industry Data Security/Regulatory Requirements Strong Legislative Requirements Highly qualified team of experts in product and technology Proactive day to day data management and monitoring Data outside the organizational firewall Limited Technical Resources Faster Deployments Flexibility and Scalability Needed for data in the Cloud

13 Level of Customization for the Cloud On Premise Hybrid Cloud Cloud Extensive Custom Development Complex Application Footprint Extensive Integrations Data and Localization Management Limited Enhancements 13 Extensive customizations Highly qualified team of experts to maintain Proactive day to day management and monitoring Stable environment and no immediate changes required Required changes to Configuration limited Limited Technical Resources Integration limited to standard interfaces Business Process changes required to maintain integrity of applications

14 Why Clients choose outsourcing JDE Comprehensive Managed Services providing all levels of support Program Management by for all phases of project Implementation of the ERP by Hosting & Application Services Decrease operational cost and overall total cost Provide Global Support through higher level of support (24x7) Support on-going acquisitions through enhanced assimilation process Leverages internal resources for more value added activities 14

15 Private Cloud Solution Components included Implementation, Outsourcing, and Carrier services Creates a foundation for global expansion creating a template for current plant conversion and new plant acquisition. Initial Data Center footprint in EMEA for the core infrastructure supporting international JDE environment. One EMEA & APAC instances were the first two plants converted with further EMEA, APAC, NA, & SA instances on roadmap Client also integrated AT&T wire line agreements making a cohesive solution that included carrier services (MPLS, VPN, Co-Location) 15

16 Customer Benefits New implementation of E1 from One World eliminated need for internal staffing requirements in Business Process, Functional and Technical E1 expertise Complete outsourced solution providing core Network, IaaS, and Support Received JDE migration expertise with combination of senior onshore business analysts. Reduced risk with time and material price structure for planning and design phase and during software installation Meet business requirements to stand up a global instance of E1. Vendor partnership allowed for complete collaboration and ability to make the multiple iterations needed over several months. Optimized consolidation spend with a known and trusted partner to impact annual revenue commitments. 16

17 Oracle JDE Hosting & Applications Managed Services Summary Professional Services Migrations Upgrades Enhancements Implementations 3 rd Party Interfaces Functional Application Support P Troubleshooting Break-Fix Application Development Analysis Programming Testing Value Add Offering Application Operations Interfaces Batch Processing Monitoring Infrastructure Patches Database Management\Application Administration Support (AppDBA)/ DB Administration & Tuning Extension Management Imports/Exports Monitoring Operating System Management Backup And Recovery Updates Incident and Change Management Performance Hardware Management Hardware Support Incident Management Storage Management Standard Offering Network Management Network Support Incident and Change Management Performance Monitoring

18 AT&T s Layered Support Model Meets Your Technical, Operational & Strategic Application Needs Dedicated teams, full production support, & named client executives allow you to consolidate hosting & application management under one provider Your environment sits in the middle of a multi-layered support model. Operational Technical Strategic Your Client Support Lead is your primary point of contact for help-desk to help-desk or end-user requests. Your Client Technical Lead has responsibility for technical ownership of your environment. Your Client Executive manages escalations and production issues. 18

19 Designated Named Support Team Manages Planning, Execution and Communication Lead Role Description Technical Support Client Executive Application DBA Functional Support Client Executive Client Functional Lead Client Technical Lead Application Database Engineer Manages client relationship, communication plan, and overall client satisfaction Functional engineer who provides Finance, Distribution and Manufacturing day-to-day support / consultation Technical engineer who provides CNC & Development day-to-day support / consultation Primary technical resource for Oracle Applications. Provides technical oversight for entire solution.

20 AT&T s Managed JDE Hosting and Support Managed JDE Hosting With JDE Support Highly available JDE systems with SLA d application availability Delivered and supported on a flexible set of infrastructure options by a global, JDE certified CNC team AT&T s Valued JDE Services Throughout the Application Lifecycle JDE Application Management Services JDE Professional Services 20

21 True Value of Outsourcing Maximize Performance Adapt Quickly and Efficiently Reduce Costs Focus on What You Do Best Improve Time to Market Protect Your Investment AT&T Hosts and Manages Your Oracle Applications Drive Actionable Information 21

22 Key Takeaways Requires extensive decision criteria to determine if a Cloud ERP is the right solution for the organization. Will cloud solutions drive process transformation for your organization, but are different from a traditional on-premise implementation How are companies are using business applications in the cloud for competitive advantage? Does deploying application software into a secure and resilient virtual private cloud provide the business agility COs want from IT? Will cloud optimized application deliver great performance and flexibility with less disruption? Can cloud solutions free IT team to focus on bringing value to the applications, enhance the IT experience and meet business needs? Key IT roles and resources are changed as a result of moving to a cloud solution 22

23 23

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