Cloud Management. - assuring cloud services. Carl Lloyd. Business Lead, Service Assurance

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1 Cloud Management - assuring cloud services Carl Lloyd Business Lead, Service Assurance

2 agenda what is driving cloud adoption cloud management from an enterprise perspective IT management as a service summary 2 cloud management copyright 2012 CA Technologies. all rights reserved.

3 what is driving cloud adoption? Rate of technological change Today Business Demand New Normal Private Cloud Growing Alignment Public Cloud Gap IT Budget Complexity Slows Productivity 50-80% of budget spent keeping lights on Capability for delivery 3 cloud management copyright 2012 CA Technologies. all rights reserved.

4 but which way to turn? infrastructures options on-premise co-location cloud private, public or hybrid application location on-premise IaaS, PaaS, or SaaS monitoring location on-premise from the cloud combination 4 cloud management copyright 2012 CA Technologies. all rights reserved.

5 organizations are in the cloud now 80% of companies (94% of large enterprises) have at least 1 cloud service Average # of cloud services is 6 Amazon Web Services revenue for Q estimated as a $283M Companies like Netflix are publicly talking about using cloud 5 cloud management copyright 2012 CA Technologies. all rights reserved.

6 the attributes of a typical cloud Self Service enabled Re-purposed Pool of resource Scalable Elastic Charge Back/ Show-back metered usage Web Enabled 6 cloud management copyright 2012 CA Technologies. all rights reserved.

7 dimensions of cloud management what are we managing management of the cloud infrastructure management of cloud-hosted applications / services management from the cloud (IMaaS/APMaaS) private / public / hybrid clouds significantly impact on management type of cloud service IaaS / PaaS / SaaS our perspective enterprise user of cloud services versus cloud service provider 7 cloud management copyright 2012 CA Technologies. all rights reserved.

8 cloud management from an enterprise perspective

9 Infrastructure Monitoring assuring traditional IT services > service assurance requires understanding of application performance & user experience understanding of infrastructure performance & availability mapping of infrastructure <-> service relationships (service modelling) root cause & service impact analysis Service Modelling & Assurance Dashboards 9 cloud management copyright 2012 CA Technologies. all rights reserved.

10 the cloud effect on IT management traditional systems management is based on complete control of all components and resources the physical datacenter embodied this principle of control the cloud dissipates the datacenter and disseminates control beyond organizational boundaries now the datacenter is a heterogeneous mix of disparate computing environments controlling across cloud boundaries is the challenge 10 cloud management copyright 2012 CA Technologies. all rights reserved.

11 service delivery across a hybrid infrastructure what happened, where and when? Cloud Services Brokered Cloud Services End User Experience IT Leaders Virtual Assets Physical Assets IT Private/Hybrid Cloud Services Traditional Services $ Revenue Sources what can you see, what can you instrument? 11 cloud management copyright 2012 CA Technologies. all rights reserved.

12 Enterprise Controlled Cloud Provider Controlled the impact of cloud on service delivery Enterprise Responsibility for Service Traditional Physical & Virtual Co Location IaaS PaaS SaaS IT is subcontracting the service - foregoing direct control - but is still responsible to the business for the overall quality of service. 12 cloud management copyright 2012 CA Technologies. all rights reserved.

13 focus on the end-user experience - as ability to instrument is reduced cloud forces a greater focus on the service and the enduser experience rather than the underlying infrastructure may be the only option for SaaS-based services 13 cloud management copyright 2012 CA Technologies. all rights reserved.

14 monitoring IaaS delivered services Exposed by Cloud APIs virtual server instances - network, CPU, storage details additional metrics may be available server start up times availability of servers / instance types by location usage data But you will need more detailed server monitoring performance by application tier middleware & databases end user experience and transactions 14 cloud management copyright 2012 CA Technologies. all rights reserved.

15 monitoring SaaS / PaaS services In-depth visibility into the performance, availability and status of your instances SaaS and PaaS URL and web service response end user experience passive & synthetic transaction performance SLA measurement and reporting SaaS - You do not own the application specific SaaS application APIs PaaS You do own the application application instrumentation possible but can be challenging 15 cloud management copyright 2012 CA Technologies. all rights reserved.

16 IT management as a service - IMaaS / APMaaS

17 monitoring must behave well in the cloud zero touch configuration & deployment of monitoring for new instances registration & graceful deregistration of agents management policies obtained at instantiation time connect to management server & begin reporting connect securely back to data centers in hybrid environments Server Instance Register Cloud Hub Policy Report De-register 17 cloud management copyright 2012 CA Technologies. all rights reserved.

18 IT Management-as-a-Service - Nimsoft Unified IM New Target Market mid-market enterprise service providers New Offering Unified IT Management: monitoring & service mgmt right-sized functionality faster time to value New Delivery Model SaaS and on premise New Business Model monthly recurring revenue (MRR) 18 cloud management copyright 2012 CA Technologies. all rights reserved.

19 APM as a Service - CA APM Cloud Monitor SaaS-based monitoring solution that measures transaction response time for cloud and enterprise Web apps monitor cloud-based applications that are outside of your control (outside the firewall testing) identify and resolve problem root cause before users are affected understand global user experience anytime, anywhere utilizes global infrastructure of 60+ monitoring stations in 40+ countries 19 cloud management copyright 2012 CA Technologies. all rights reserved.

20 cloud management do standards help? too early to say cloud services are not yet mature Open Cloud Standards Incubator standards bodies / industry consortia have started to form management standards inevitably lag infrastructure & interoperability standards do not wait! 20 cloud management copyright 2012 CA Technologies. all rights reserved.

21 summary the level of cloud visibility & instrumentation depends on ownership (private vs public) the model (IaaS, PaaS, SaaS) your own perspective (enterprise or cloud provider) cloud forces greater focus on the service and the end-user experience take advantage of any instrumentation or management information available from the cloud provider cloud management standards will take time to emerge 21 cloud management copyright 2012 CA Technologies. all rights reserved.

22 thank you Carl Lloyd

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