Fi-Speed Internet Quick Start Guide

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1 Quick Start Guide

2 Fi-Speed Internet Quick Start Guide Beginning today, your business has access to the fastest Internet in the nation. And it s always fast for both downloading and uploading data. This guide answers some frequently asked questions about how to get the most out of your business Internet service. If you find that you need help with your service, we make it easy to get in touch with the technicians in our Customer Service department. You can reach EPB Fiber Optics Customer Service any time:

3 NECESSARY EQUIPMENT AND SOFTWARE Equipment: Although no special equipment is needed for Fi-Speed Internet access, you will need a wireless router if you want to use Fi-Speed Internet at different locations within your business. EPB Fiber Optics highly recommends securing your network if you use a wireless router. Supported Browsers: EPB Fiber Optics is compatible with all web browsers. Some examples are Microsoft Internet Explorer, Mozilla Firefox and Apple Safari.

4 NAVIGATING YOUR EPB FIBER OPTICS WINDOW mail.epbfi.com

5 1. Mini-Calendar - This can be displayed below the Overview pane. Displaying the mini-calendar is optional and can be enabled in the Preferences > Calendar category. 2. Toolbar - Shows actions available for the current application you are using. In this example, the Mail application toolbar is displayed. 3. Overview Pane - Displays your folders, including the Inbox, Sent, Drafts, Junk, and Trash folders, as well as any folders or tags you may have created, or searches you may have saved. The Overview pane also displays your calendar list in the calendar application. 4. Search Bar - Search , contacts, appointments, tasks, pages and files. 5. Content Pane - The content of this area changes depending on what application is in use. In the Inbox view, it displays all messages or conversations in your Inbox. 6. Address Book - You can save your contacts in the Address Book tab. You will also be able to see your co-workers contact information in your company s Global Address List. 7. Calendar - You can use the Calendar tab to access your calendar and create events for yourself, on behalf of co-workers, and even view busy/free status for attendees while setting up a new meeting. You have full control over who can access your calendar if you wish to share it with others. 8. Tasks - Create reminders for important events, share them with your co-workers, and even receive your reminders right on your smartphone. 9. Briefcase - The Briefcase lets you save important documents in the cloud so they are accessible from any device with an Internet connection. You can store documents for yourself, share them with your co-workers, or even send document links to an address outside of your organization.

6 TROUBLESHOOTING If you experience problems with your Fi-Speed Internet service, the following checklist could save you a call to EPB. It will also help us diagnose the problem faster upon calling. First, be sure to check the connections between the wall outlet and the computer(s). Next, check to make sure that your firewall software is not blocking your Internet access. If you ve recently installed new firewall software, it could result in a loss of connectivity until the software has been properly configured. Please check your software documentation for help with your configuration. If you are using a router: Confirm that the power light on the router is illuminated. If it is not, check to make sure the router is plugged into a wall outlet or power strip. If you are using a power strip, remember to make sure that the circuit breaker and power switch (if so equipped) are in the ON position. If your computer connects using a wireless connection, make sure that you have sufficient signal strength to connect to the router. Moving the computer closer to the router may help you to connect. Please note that a wireless router can slow down any Internet service. Also, EPB Fiber Optics highly recommends securing your network if using a wireless router. Reboot the router and restart your computer. This will often resolve the problem. If you still cannot connect to the Internet, please call us at and we ll help get you connected.

7 At epbfi.com, you can also learn more about each of our EPB Fiber Optics services: Fi TV Fi Phone Fi-Speed Internet To speak with EPB Fiber Optics Customer Service at any time, please contact us at: epbfi.com F /13

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