UK CONTACT CENTRE FORUM MIDLANDS AND YORKSHIRE CONTACT CENTRE CONFERENCE. featuring the MYCC Awards

Transcription

1 MIDLANDS AND YORKSHIRE CONTACT CENTRE CONFERENCE featuring the MYCC Awards

2 2 Covering over 1500 operations, the Midlands and Yorkshire Contact Centre Conference & Awards is the region s flagship contact centre event. Event highlights: Keynote conference speeches from contact centre industry leaders Interactive roundtable discussions -with delegates able to choose from 10 popular topics An integrated exhibition with extensive networking opportunities to learn and share best practice The Midlands and Yorkshire Contact Centre Awards featuring 19 separate Company, Team and Individual award categories Additional networking opportunities (from a networking breakfast to a pre-awards champagne reception) Entertainment and dancing until 1am Venue: Nottingham Belfry Hotel Address: Nottingham Business Park, The Nottingham Belfry Hotel, Mellors Way, Nottingham NG8 6PY Date: 4 Nov 2016 Conference: Start Finish15.30 Awards: Start Finish 01.00

3 3 EVENT DETAILS Midlands and Yorkshire Contact Centre Conference Timetable: Networking Breakfast The day will kick-off with a themed breakfast and roundtable discussion for specially-invited senior guests Welcome coffees, teas and croissants Keynote presentations Morning Break Roundtable discussions (1) Networking lunch 3 keynote speeches from leading industry consultants and thought leaders. Topics covered will include Customer Experience Management, Homeworking, Employee Engagement and Web chat, Social Service and AI. An opportunity to participate in one of 10 discussions: Contact Centre Homeworking, Personalisation & Customer Insight, Recruitment and Retention, Employee Engagement, Customer Experience, Performance & Quality, Web Chat and Social Media, Omni-channel, and Contact Centre of the Future. Each session will include a minute case study talk from a leading practitioner in the field. A buffet luncheon allowing conference delegates, industry suppliers and specially invited guests to network and share knowledge Keynote presentation Roundtable discussions (2) Closing remarks Conference session closes

4 4 EVENT DETAILS Conference Floorplan E4 E3 E2 E1 E5 E6 E7 Brochure stand Table & 2 chairs Pop up or roller banner E8 E9 E10 E11 E12 Unlike many other industry events where the exhibition and conference areas are kept very separate, the Midlands and Yorkshire Contact Centre Conference features an integrated exhibition area. This is to ensure that sponsors and exhibitors have the maximum opportunity to engage with conference delegates throughout the day. Coffees and lunch breaks will be taken in the main conference room. Full details of sponsorship and exhibition opportunities at the conference can be found on pages 7 and 8 of this brochure.

5 45 Awards Dinner Award Categories The MYCC Awards recognises outstanding achievement within the regions contact centre industry. The awards evening starts with a champagne reception at 6.30pm. INDIVIDUAL CATEGORIES Agent of the Year Team Leader of the Year Manager of the Year Director of the Year Industry Newcomer of the Year Support Person of the Year TEAM CATEGORIES Customer Experience Team of the Year Complaints Management Team of the Year Digital Customer Services Team of the Year Support Team of the Year COMPANY CATEGORIES Employee Engagement Strategy of the Year Improvement Strategy of the Year Recruitment Strategy of the Year Outsourcing Partnership of the Year Best use of Technology HomeAgent Operation of the Year Public Sector Contact Centre of the Year Contact Centre of the Year (under 50 Seats) Contact Centre of the Year (over 50 seats)

6 46 The Midlands Contact Centre Awards

7 7 SPONSORSHIP OPPORTUNITIES Platinum Event Sponsor Main event sponsor for conference, dinner and awards. Lead branding on all printed and online materials promoting the Conference and Awards 100 word Platinum sponsor profile on event section of UKCCF website CONFERENCE Introduced as Platinum Sponsor at start of conference Sponsorship of two roundtable discussions with one delegate place at each. Sponsor branding on tables. Choice of case study speaker for roundtable discussions Platinum sponsor branding on main conference screen Exhibition stand in integrated conference/exhibition area Full event database of conference delegates with names, companies, job titles and details (where available) 4 delegate places at conference AWARDS Awards dinner to be referred to as In association with. Senior representative to deliver short welcome address at awards dinner Table of 10 at awards dinner Unlimited use of MYCC Awards logo Pop up or roller banner stand in main room at awards dinner One judge s place for category sponsored Corporate logo displayed on large screens on stage Corporate logo displayed in champagne reception area Sponsor representative to announce finalist in selected category and present award on stage Corporate branding to appear on trophies and certificates for selected category Official photography with award winner to be used for post event publicity VAT

8 8 SPONSORSHIP OPPORTUNITIES Day Time Conference Sponsor Gold Conference Package Sponsorship of two roundtable discussions with one delegate place at each. Sponsor branding on tables Choice of case study speaker for roundtable discussion Branded roller banner or pop-up stand in integrated conference/exhibition area 100 word supplier profile on event section of the UKCCF web site Full database of delegates attending sponsored round tables with names, job titles and details (where available) 2 delegate places at conference VAT Networking Breakfast Sponsor 2 places for senior representatives at networking breakfast Short introductory speaker slot to introduce company to guests 100 word supplier profile on event section of UK CCF web site Branded roller banner or pop-up stand in room Full database of delegates attending networking breakfast with names, addresses, job titles, phone and details (where available) 2 representative places at conference (including delegate places at roundtable discussion sessions) Badge sponsor Company logo on all delegate badges 100 word supplier profile on event section of UK CCF web site 2 representative places at day event (including delegate places at roundtable discussion sessions) VAT VAT

9 9 SPONSORSHIP OPPORTUNITIES Evening Awards Sponsor Award Category Sponsor Unlimited use of MYCC Awards logo Branding on all web site copy and s promoting awards Pop up or roller banner stand in room for awards One judge s place for category sponsored Table of 10 at awards dinner Corporate logo displayed on large screen on stage Corporate logo displayed in champagne reception area Sponsor representative to announce finalists and present award on stage Corporate branding to appear on trophies and certificates Official photography with category award winner to be used for post event publicity VAT Table Wine and Entertainment Sponsor Unlimited use of MYCC Awards logo Branding on all web site copy and s promoting awards Sponsorship of evening entertainment Wine sponsorship (branded neck collar) Pop up or roller banner stand in room Corporate logo displayed on large screen on stage VAT Champagne Reception Sponsor Unlimited use of MYCC Awards logo Branding on all web site copy and s promoting awards Up to 3 pop up or roller banner stands in drinks reception area Opportunity for senior executive to deliver short speech welcoming delegates to the reception VAT

10 10 UK CCF Member Profile By Seniority: By Region: 16% 70% 14% Director, Head of Department Manager Team Manager Yorkshire 12% Midlands 26% 25% London 37% South East

11 For more information Trevor Butterworth M: W: uk-ccf.co.uk E: UKCCForum trevorbutterworthukccf