VoIP for a Global, Mobile Workforce One Source Networks White Paper

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1 VoIP for a Global, Mobile Workforce One Source Networks White Paper

2 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 11 Sounds Good, 12 Conclusion

3 VoIP for a Global, Mobile Workforce Mobility is here and the effect it has on the global workforce is profound. Bleeding-edge technology is a key factor in enabling enterprise cost-effectively deploy a mobile workforce. Moreover, as this technology improves so mobile or global organization. Meaningful mobility solutions will allow aspiring companies to look beyond their geographic boundaries and hire the best and brightest talent available, effectively opening the door to a worldwide talent pool never before accessible knowing business, across the country or across the globe. An Insight Research report suggests that, workforce would be limited by employer reluctance to support remote workers, while the technology to support mobile workers limitations have been eliminated. Employers are now actively promoting the expansion of their mobile workforce, and technology is enabling continuous communication with a number of statistics cited in a study by the Telework Coalition: 89 of the top 100 US companies offer telecommuting; 58 percent of companies consider themselves a virtual workplace; worked at headquarters; and 67 percent of all workers used mobile and wireless computing. 3

4 VoIP, Today A key driver to this mobile sea change is cloud-based technology advances. Today, cloud technology is revolutionizing the way businesses deploy a mobile and virtual workforce enabling businesses the ability to be more agile, free up time and capital by hosting critical business applications, virtually, or in the cloud. In fact, a recent survey of 500 IT decision-makers by Sand-Hill found that 50% of respondents cited business agility as their primary reason for adopting cloud applications, and Gartner estimates the cloud market to hit $150B by No single out-of-the-box technology advancement will revolutionize how we communicate or will instantly provide it is important to partner with a service provider that offers a simple and effective solution. This white paper explores how large businesses can leverages cloud-based technologies to enable a global, mobile workforce. traditional telephone system. failover solutions can be implemented. company s present handsets to the dumpster. data network can be easily penetrated through its Telecommunication network. In fact, this myth ignores several standard security methodologies. Among that can spot attacks and respond with preventive action in real-time, with more reliability than traditional data network monitoring. 4

5 Mobility Enablers SIP and Cloud PBX designing an enterprise infrastructure for mobility is the technology s ability to provide a comprehensive converged solution. But identifying the right solutions to implement is confusing and becoming more so with the prevalence of perplexing nomenclature such as virtualized and cloud-based infrastructure. mechanisms used for communication between many types of communications that can be delivered over a common or converged such as , text messaging and fax, to be delivered all across the same system and network. This provides advantages to enterprises as it helps companies leverage next-generation business applications, such as the ability to convert voic s into attachments for delivery to mobile devices. trunk on an ISDN system, or a T1 trunk on it provides a path for both communication between an enterprise s equipment and a carrier s equipment. The right Cloud PBX solution can provide functionality that a traditional (analog) PBX may only provide in a limited capacity or not at all 5

6 Contrary to popular belief, upgrading an existing voice network to take does not require a forklift replacement of existing equipment. In many cases, cases, adapters can be deployed to enable legacy equipment to interface companies to achieve the functionality install the equipment and hardware systems are hosted and maintained by a vendor partner off-premise. An ATA adapters to connect an analog functionality, such as call management, Remote Maintenance, Find Me/ and hunt group features that a traditional a limited capacity or not at all as analog lines do not support many of these functionalities. These features provide unprecedented productivity an enterprise can transform a network into a full-featured telephony system that encompasses local dial tone, long All of this can be bundled on a data communications connection that also carries the company s , provides 6

7 Cloud-Based VoIP Solutions Save Time and Money Cloud-based voice services allow enterprises to eliminate the cost and headache of by running the organization`s voice services and myriad features and functionality over cloud technology either fully hosted, or through a hybrid blend of on-premise and hosted solutions. Simply put, cloud-based and call functionality, real-time updates, and little or no staff to run, thereby increasing providing value-added services not possible Customers are only paying for what they need based on the number of concurrent calls they may need to make, not by rounding up to 23 channels as is Local and long distance usage is typically included in monthly service fees and becomes a more predictable cost. circuits altogether at sites in which a majority of the cost is the local loop monthly recurring charge on the circuit. Reduced cost on toll-free calls per minute charges and on outbound international calls per minute charges. Reduced cost on fees and surcharges 7

8 Beyond bringing the office to the employee, freeing staff members to be productive from anywhere at any time, cloud-based services also provide increased levels of guarantees, as service outages or other service-related issues do not affect the entire employee base or network, and communications can automatically be rerouted to alternate locations. In this way, a Cloud companies in transition or that require additional up-time guarantee. Cloud-based technologies make it possible to conduct business at any time, from anywhere, by keeping users seamlessly connected via a that allows multiple devices and mediums to interact as one communications that Find or Follow you. communications avenues are always open regardless of location, comes the freedom to work independently or as a team from anywhere in the world. Today s cloud-based services are as secure and in many cases more secure than their premise-based counterparts. In fact, cloud-based security options often include network-based prevention, a secure Web gateway secure remote access to corporate networks and more and all with industry standard service level agreements. In most cases, cloud-based security provides industry exceeding security without requiring customers to purchase premise-based equipment. Enhanced traditional features provide additional OSN Enterprise Lite Features Call Forward Simultaneous Ring Forward Not Registered Forward Busy Forward No Answer Accept/Reject Do-Not-Disturb Call Screening Caller ID 911 Caller ID Multiple Greetings Find Me/Follow Me Feature 5MB Data Storage l OSN Enterprise Features Enterprise Lite Features Company Directory Three or Four Digit Internal Dialing Time Zones Time-of-Day, Day-of-Week Routing Time of Ring Settings Department Codes Import/Export Capabilities Share Line Appearance Auto Answer Music on Hold Multiple Auto Attendant Greetings 5MB to Unlimited Data Storage 8

9 That Meet Varying Requirements and Budgets With any converged technology solution, there are a variety of ways it can be implemented. provides companies the ability to use existing equipment and the ability to marry that could provide full-feature functionality without the need to replace any legacy equipment. TDM PBX with IAD or router 9

10 IP PBX SIP and Soft Phones for Mobile Workers and terminates calls to the network. that directly impact the company s bottom line. Deployments can be implemented using existing equipment, without the need to replace equipment across the enterprise. By implementing a cloud-based mobile, providing additional opportunities for employees to stay connected. A key element of cloud-based panies no longer need to invest in Capital Expenses, solutions, an enterprise can turn up or down users, remotely, dynamically and at any given time offering 10

11 Sounds Good, So Now What? There are a number of ways enterprise businesses can approach the virtualization of its voice and data communications services. First, companies should evaluate their needs and identify what equipment they have, where it is and what it does. If a deployed, it may be an on-premise solution that may be nearing end of life based on the emerging technologies available today, standpoint, the sky s the limit. Companies can choose from a wide variety of plans that provide basic features such as local dial tone, national and international long directory listings and more. But, value-added features can help a company transform the way it does business for the better. Companies should examine what their business needs are today, and most important, not worry too much about tomorrow as the deployment of a Cloud or subtract features and users while providing advanced monitoring of its telephony experienced engineers and architects can provide enterprise businesses a variety of environment. Furthermore, with hundreds customized and right-sized to meet any monitored hundreds of enterprise network environments. 11

12 Conclusion employees to be mobile, while providing a virtualized environment, is not high. With the right guidance, knowledge and technical team, together you could identify the needs of your business and custom design a solution be deployed as hosted, off-premise or integrated hybrid solutions that could take advantage of the equipment in which your IT team has already invested. 12

13 One contract. One bill. One source. What could be simpler? By reducing the complexity of network and supplier management, we help our customers innovate and grow. Massive shifts to mobile and cloud-computing are changing the face of the communications landscape. It s time your network evolved to be faster, simpler and better-performing. We simplify and streamline your internal processes, ensuring your focus stays on your critical business challenges. One Source Networks Blanco Road, Suite 300 San Antonio, TX Main: +1 (888) (210) About One Source Networks One Source Networks is a leading provider of innovative, purpose-built communications solutions for the Fortune Delivering ubiquitous access to cloud-based voice, video, security and computing applications, the company offers customizable, cost-effective, and scalable solutions delivered on its own fully redundant global network infrastructure with interconnection to over 150 best of breed global suppliers. The OSN difference is simplicity, cost reduction and customer service focus that delivers all solutions under one contract, one team and one invoice. One Source Networks was ranked as the #1 Telecommunications Provider on the 2011 Inc. 500: America s Fastest-Growing Private Companies. commodo eget sapien A One Source Networks Paper

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