WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS

Size: px
Start display at page:

Download "WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS"

Transcription

1 Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS

2 Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS Network telephony embraces both the use of the public switched telephone network (PSTN) and the internet for both voice and data communications. An Internet Protocol Private Branch exchange (IP- PBX) is a telephone system designed to operate over a data network in conjunction with the PSTN to deliver both voice and video content. The term IP refers to internet protocol. The term VoIP refers to voice over internet protocol - the definition relates to the protocol, not necessarily the internet; the protocol can be used on intranets and local area networks, in addition to both private and public wide area networks. An IP-PBX system combines traditional PBX functionality and voice over internet protocols enabling a business to leverage its intranet to allow users to make internal calls, and external local, long distance, and international calls via the PSTN. Unlike hosted VoIP services, whereby the servers and other equipment are hosted and managed by VoIP providers at remote locations, IP-PBX systems are hosted locally with private connections to phone companies. As a consequence they avoid the dropped and jittery calls associated with hosted VoIP solutions, and do not suffer from call quality degradation as more phones are added. IP-PBX systems use either the primary rate interface (PRI) or the session initiation protocol (SIP) for establishing, monitoring, and terminating phone calls. SIP connections usually cost less than those of PRI. IP-PBX systems are much easier to install than traditional PBX systems. They are easier to manage by using a web-browser interface that provides current call and systems statuses and historical usages. The SIP standard enables the use of non-proprietary IP phones that can be hot plugged into any ethernet connection on the intranet, without changing extension numbers. SIP also allows for easy roaming. 2

3 IP-PBX systems have a lower total cost of ownership than both traditional PBX and hosted VoIP solutions because they do not require separate voice and data networks, incur lower long distance costs, and have no incremental costs as more phones are added. They offer at least the same functionality as traditional PBX systems, including auto attendant, call queues, call recording, and voic . A PBX serves a particular business as opposed to a telephone exchange operated by a common carrier or telephone company, connecting outside calls with internal extensions, and internal extensions with each other. Originally PBXs were operated manually, but have become automated over time. Automated PBXs were special purpose computerized devices. A traditional PBX requires separate networks for data and voice transmissions. An IP-PBX is a communications server that uses the VoIP protocol. It is able to switch VoIP calls between users on a local network, and allows all users to share external phone lines. The server hosts a server-side operating system, such as Linux, Unix, or Windows, and an application, such as Asterisk, which delivers the PBX functionality managed through a graphical user interface, such as Free PBX. IP-PBX systems can be configured in different ways: Single site with an IP-PBX connected to the PSTN using a PRI or SIP-based carrier for typically 2 to 50 phones Multiple site a single phone system connecting multiple sites through extensions a IP-PBX can be placed at a central (corporate) office, and can also be placed in branch offices, connected via the PSTN; the phones are connected through a private WAN or MPLS small sites (branches) may have approximately 1 to 10 phones (without an IP-PBX) and larger sites (branches) may have approximately 11 to 50 phones with a local on-premise IP-PBX For high availability, multiple data synchronized IP-PBXs may be placed at each site with redundant carrier connections to the PSTN 3

4 IP-PBX systems provide for unified messaging the ability to receive all messages, including , fax, and voice in one place. They can also provide for integration with applications, such as CRM. IP-PBX systems are good for business because they are easy to administer, are fully functional private branch exchanges, and they have a lower total cost of ownership than traditional and hosted VoIP offerings. 4

5 ACD automatic call distribution ATA analog phone adapter Glossary Of Terms Centrex central exchange a hosted PBX-like offering by a telephone company CTI computer telephony integration DID direct inward dialing Ethernet networking technology subdividing streams of data into packets called frames using twisted pairs Extranet private network that allows limited authorized pubic assess Hosted VoIP VoIP servers and other equipment hosted and managed by providers at a remote location accessed via the internet Internet public network of interconnected networks using the standard internet protocol Internet protocol telephony telephony using internet protocols instead of those of PSTN Internet telephony telephony over the internet including fax, SMS, and voice instead of over the PSTN Intranet private network of interconnected networks using the standard internet protocol can range from an internal website to a large portfolio of networks within an enterprise IP internet protocol ISDN integrated services digital network standards for allowing multiple digital data, video, and voice communications over traditional PSTN lines IVR interactive voice response LAN local area network within limited areas of enterprises, facilities, geographies, and political boundaries MPLS multiprotocol label switching a mechanism for directing data between network nodes using labels instead of addresses that require lookups in routing tables Packet switching grouping transmitted data, regardless of type, into blocks 5

6 PBX private branch exchange POTS plain old telephone system PRI primary rate interface service level for multiple calls over an ISDN network PSTN public switched telephone network Roaming enabling connectivity between home and other locations SIP session initiation protocol controls communications sessions for video and voice calls Softphone software using the VoIP protocol that enables users to make phone calls over the internet from computers such as desktops, laptops, and smartphones T1 a digital multiplexed telecommunications carrier system Trunk failover rerouting of calls to a redundant carrier after a connection to a phone service provider fails Trunking providing network access to multiple users at the same time by either sharing lines or frequencies Twisted pair forward and return conductors are twisted together to cancel out electromagnetic interference Unified communications platform tying voice and data applications, such as voic -to- and application-to-phone integration, including conferencing and faxes VoIP voice over internet protocol note: the definition relates to the protocol, not necessarily the internet; the protocol can be used on intranets and local area networks, in addition to private and public wide area networks WAN wide area network across enterprise, facility, geographic, and political boundaries, and usually connecting LANs Web-based phone user portal place for managing the functions of a user's phone * * * * * 6

7 TechKnowPartners, LLC is a technology services firm joint venture of Nigel Brooks, LLC and Speedy Turtle Computers, LLC. The firm combines the business and technology strategy consulting talents of Nigel A.L. Brooks with the technology infrastructure design, installation, and support talents of Dylan M. McKinstry. The firm is a technology strategy and infrastructure professional services provider with experience in multiple industries and with multiple platforms including Android, Apple, Linux, and Microsoft. The firm serves small-to-middle market businesses in the Tempe, Arizona area, delivering complete technology solutions that leverage client/server, cloud, and mobile platforms. A primary area of focus of the firm is IP-PBX (Internet Protocol - Private Branch exchange) systems, an emerging business telephony technology with a lower total cost of ownership than traditional PBX systems. The firm is a VoIPstar Systems authorized dealer that make business communications more effective. The firm is a member of the Microsoft partner network. 7

8 TechKnowPartners Working with you today for your technology needs tomorrow Technology Strategy and Infrastructure Professionals Consulting l Design l Installation l Support TECHKNOWPARTNERS, LLC 4659 SOUTH LAKESHORE DRIVE, SUITE K TEMPE, ARIZONA USA (480) Copyright 2012, TechKnowPartners, LLC All rights reserved

Internet Telephony Terminology

Internet Telephony Terminology Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

ATA: An Analogue Telephone Adapter is used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or calls over the Internet.

ATA: An Analogue Telephone Adapter is used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or calls over the Internet. KEY VOIP TERMS 1 ACD: Automatic Call Distribution is a system used to determine how incoming calls are routed. When the ACD system receives an incoming call it follows user-defined specifications as to

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Telco Depot IP-PBX Software Features

Telco Depot IP-PBX Software Features Telco Depot IP-PBX Software Features Based on the Elastix Asterisk distribution, Telco Depot s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk

More information

Xorcom IP-PBX Software Features

Xorcom IP-PBX Software Features Xorcom IP-PBX Software s Based on the Elastix Asterisk i distribution, Xorcom s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk at no extra cost,

More information

FAQ - Features Question Question Question Question Question Question

FAQ - Features Question Question Question Question Question Question FAQ - Features Question: What feature does Virtual Number Service replace? Answer: Virtual Number Service replaces Remote Call Forwarding. Question: What is call screening? Answer: Call screening is the

More information

IP Telephony Deployment Models

IP Telephony Deployment Models CHAPTER 2 Sections in this chapter address the following topics: Single Site, page 2-1 Multisite Implementation with Distributed Call Processing, page 2-3 Design Considerations for Section 508 Conformance,

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

The IP-PBX. Chris Trittin North American Sales Manager, Grandstream Networks ctrittin@grandstream.com

The IP-PBX. Chris Trittin North American Sales Manager, Grandstream Networks ctrittin@grandstream.com The IP-PBX Chris Trittin North American Sales Manager, Grandstream Networks ctrittin@grandstream.com 20%-25% of SMBs in the USA use VoIP in 2013 The Analog/Legacy PBX is dying 1. Single Network Easy installation

More information

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice.

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice. FAQ - Device Question: Can I forward calls to my mobile device? Yes, the VoiceManager IP Centrex service allows you to forward calls to your mobile device or any other phone number. Question: Can I have

More information

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week Course Title: No. of Hours: IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week 1 Course Duration: 3 Months (12weeks) No. Of Hours: 7 Hrs./Day- 5 days/week.

More information

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features 1. Product Information 1.1. New Mini PBX ICE 008 IP PBX ICE008 is new generation office communication equipment that delivers traditional PBX (private branch exchange) functions and more with advanced

More information

IP- PBX. Functionality Options

IP- PBX. Functionality Options IP- PBX Functionality Options With the powerful features integrated in the AtomOS system from AtomAmpd, installing & configuring a cost- effective and extensible VoIP solution is easily possible. 4/26/10

More information

White Paper. Calculating the Real Cost of a Business Phone System

White Paper. Calculating the Real Cost of a Business Phone System White Paper Calculating the Real Cost of a Business Phone System Calculating the Real Cost of a Business Phone System How cloud phone systems eliminate the many hidden costs of an on-premise PBX Most IT

More information

How SIP for Enterprise Powers Unified Communications

How SIP for Enterprise Powers Unified Communications How SIP for Enterprise Powers Unified Communications Written by Steven Shepard, President, Shepard Communications Group, LLC xo.com How SIP for Enterprise Powers Unified Communications AUTHORED BY: Steve

More information

VoIP Logic Platform Feature SIP Trunking

VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform: Feature SIP Trunking Feature SIP Trunking is the most versatile and effective of the SIP Trunking platform options for VoIP Logic s Service

More information

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks)

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks) Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

[Asterisk IP Telephony Solutions]

[Asterisk IP Telephony Solutions] 2016 [Asterisk IP Telephony Solutions] Azim U. Hoque President University IT Forum Bangladesh 1/30/2016 Workshop on Asterisk IP Telephony Solutions Over the existing Wi-Fi, LAN/MAN/WAN/ EPN/VPN, 3G and

More information

IP-PBX Buyers Guide 2006

IP-PBX Buyers Guide 2006 IP-PBX Buyers Guide 2006 Produced by: Contents PBX Basics What s Different about IP-PBX Basic Features of IP-PBX Advanced Features Other Issues Conclusion IP-PBX Guide 2 PBX Basics A PBX is essentially

More information

VOICE SOLUTIONS NGN. Telephone-Handbook NEXT GENERATION NETWORK. UAN: (051) 111 11 44 44 www.nayatel.com /Nayatel

VOICE SOLUTIONS NGN. Telephone-Handbook NEXT GENERATION NETWORK. UAN: (051) 111 11 44 44 www.nayatel.com /Nayatel VOICE SOLUTIONS NGN Telephone-Handbook NEXT GENERATION NETWORK UAN: (051) 111 11 44 44 www.nayatel.com / Table of Contents Sr.No Contents Page No. 1. Introduction 1 2. Hosted Exchange Solution 2-9 2a.

More information

Key Drivers of Hosted Voip

Key Drivers of Hosted Voip Key Drivers of Hosted Voip CONTENTS Overview.... 3 Capital Cost savings:.... 4 Stress free implementation:... 4 Lower phone bills:... 4 Easily set up remote workers:... 5 No busy signals:... 5 Save on

More information

BLACK BOX. The Changing Communications Market. PBX Systems for Voice over IP (VoIP)

BLACK BOX. The Changing Communications Market. PBX Systems for Voice over IP (VoIP) The Changing Communications Market BLACK BOX Learn how this new technology is in reach for small and medium businesses (SMBs). Hybrid PBX VoIP Gateways Box IP Phones Headsets 724-746-5500 blackbox.com

More information

Telephone Services and Systems 01. Telephone Services and

Telephone Services and Systems 01. Telephone Services and Telephone Services and Systems 01 Telephone Services and Systems Visual Online Visual SA Online Z.I. SA Weiergewan Z.I. Weiergewan 6, rue Goell 6, rue Goell L-5326 L-5326 Contern Contern Email: sales@vo.lu

More information

Voice and Data Convergence

Voice and Data Convergence Voice and Data Convergence Business Benefits and Deployment Strategy WHITEPAPER - MAY 2012 Data & Internet Voice & Mobile VOICE AND DATA COVERGENCE 2012 2 INTRODUCTION Over the past six years we have seen

More information

Welltel IP PBX features. Our Handy a-z guide

Welltel IP PBX features. Our Handy a-z guide Welltel IP PBX features Our Handy a-z guide IP PBX FEATURES our handy A - Z Guide Analogue Support Supports analogue gateways to connect fax machines or credit card machines. ANI Routing Routes calls to

More information

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing).

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing). Introduction to IP Telephony In today s competitive marketplace, small businesses need a network infrastructure that will not only save their business money, but also enable them to be more efficient and

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

OpenScape Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border

OpenScape Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border Siemens Enterprise Communications Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border April 2011 Agenda 1 Industry Trends 2 Customer Initiatives

More information

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011 Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies Grant Bykowy, Director Voice & IP Communications Product Management & Marketing October 18-19, 2011 How can the

More information

FacetPhone IP-PBX. IP From the Ground Up

FacetPhone IP-PBX. IP From the Ground Up FacetPhone IP-PBX IP From the Ground Up FacetPhone: FacetPhone is a completely new phone system designed for small to medium size businesses. Facet- Phone is an IP-PBX that completely integrates the company

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

One Cloud Cisco UK Service Annex to the General Service Schedule BT reference number...

One Cloud Cisco UK Service Annex to the General Service Schedule BT reference number... DEFINITIONS The following definitions will apply in addition to those in the General Terms and Conditions and the General Service Schedule: Analogue Telephony Adapter IP Appearance IP Trunking Multi Site

More information

PETER CUTLER SCOTT PAGE. November 15, 2011

PETER CUTLER SCOTT PAGE. November 15, 2011 Future of Fax: SIP Trunking PETER CUTLER SCOTT PAGE November 15, 2011 QUESTIONS AND ANSWERS TODAY S SPEAKERS Peter Cutler Vice President of Sales Instant InfoSystems Scott Page Subject Matter Expert Dialogic

More information

Hosted PBX Description General Info about Hosted PBX

Hosted PBX Description General Info about Hosted PBX Hosted PBX Description General Info about Hosted PBX Version Control Revision Date Name 2.0 12/12/2012 Operations 2.1 6/14/2013 Sales & Marketing Product Information Sales & Marketing VoIP Logic LLC, 529

More information

Allstream Converged IP Telephony

Allstream Converged IP Telephony Allstream Converged IP Telephony SIP Trunking Solution An Allstream White Paper 1 Table of contents Introduction 1 Traditional trunking: a quick overview 1 SIP trunking: a quick overview 1 Why SIP trunking?

More information

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Copyright 2005, Meru Networks, Inc. This document is an unpublished work protected by the United States copyright laws and

More information

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Michael Harris Kinetic Strategies 1 Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Information technology

More information

VoIP Survivor s s Guide

VoIP Survivor s s Guide VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the

More information

Introduction to VoIP Technology

Introduction to VoIP Technology Lesson 1 Abstract Introduction to VoIP Technology 2012. 01. 06. This first lesson of contains the basic knowledge about the terms and processes concerning the Voice over IP technology. The main goal of

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

WHITE PAPER. Enterprise Applications, Features and Benefits of Sangoma Vega Media Gateways

WHITE PAPER. Enterprise Applications, Features and Benefits of Sangoma Vega Media Gateways WHITE PAPER Enterprise Applications, Features and Benefits of Sangoma Vega Media Gateways Table of Contents Overview...3 Applications...4 Branch Offices...4 SIP Trunk Termination...6 PSTN Trunking Termination...7

More information

How to Buy a Business Phone System

How to Buy a Business Phone System How to Buy a Business Phone System An Inside Guide to What You Need to Know When Choosing a Business Phone System Digitcom Canada Rimrock Road, Toronto, Ontario, M J A T:. - or... E: sales@digitcom.ca

More information

VitalPBX. Hosted Voice That Works. For You

VitalPBX. Hosted Voice That Works. For You VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next

More information

Introduction: Unified Communications Changes

Introduction: Unified Communications Changes Transformation of Enterprise Communications Network Topologies Driven by Unified Communications Adoption Including Collaboration and Social Networking Introduction: Unified Communications Changes Innovative

More information

ROGERS DELIVERS THE SPEED, POWER AND RELIABILITY OF FIBRE RIGHT TO YOU.

ROGERS DELIVERS THE SPEED, POWER AND RELIABILITY OF FIBRE RIGHT TO YOU. ROGERS DELIVERS THE SPEED, POWER AND RELIABILITY OF FIBRE RIGHT TO YOU. ROGERS BUSINESS SOLUTIONS When you partner with Rogers Business Solutions, you benefit from on-going collaboration with our team

More information

Enabling Enterprise Mobility and Collaboration through IP Convergence. Mike Argy Global Converged Solutions Manager sprint.

Enabling Enterprise Mobility and Collaboration through IP Convergence. Mike Argy Global Converged Solutions Manager sprint. Enabling Enterprise Mobility and Collaboration through IP Convergence Mike Argy Global Converged Solutions Manager sprint.com/convergence Agenda Company Overview and Solutions Focus Technology Overview

More information

Transitioning Business Telephony from Legacy to VoIP: A Brief Introduction by: Mark Wiles / VP of Engineering

Transitioning Business Telephony from Legacy to VoIP: A Brief Introduction by: Mark Wiles / VP of Engineering by: Mark Wiles / VP of Engineering By Mark Wiles, Vice President of Engineering In looking to the future we must first understand the past. Therefore, let s take a look at the world of telephone service

More information

What is VoIP and How It Can Benefit Your Business? Introduction

What is VoIP and How It Can Benefit Your Business? Introduction What is VoIP and How It Can Benefit Your Business? Introduction Although individuals are increasingly using text messaging and social media for their communication, telephony remains an essential tool

More information

LocaPhone VoIP PBX System

LocaPhone VoIP PBX System LocaPhone VoIP PBX System Version 1.0 Seite1 von 10 Table of Contents Business Challenge...3 Solution Description...4 Solution Benefits...6 Specifications...7 Further Information...10 Seite2 von 10 Business

More information

Telephony Fundamentals

Telephony Fundamentals + Telephony Fundamentals Basic Telephony general terms Central Office (CO) - the telephone facility where telephone users lines are joined together to switching equipment that connects telephone users

More information

Monitoring An Enterprise UC Environment

Monitoring An Enterprise UC Environment WHITE PAPER Monitoring An Enterprise UC Environment Table of Contents 1. Introduction...3 1.1 Definitions....3 2. Why monitor your UC system?...4 3. What can and should be monitored?...6 4. Tool sets available....8

More information

Gateways and Their Roles

Gateways and Their Roles Gateways and Their Roles Understanding Gateways This topic describes the role of voice gateways and their application when connecting VoIP to traditional PSTN and telephony equipment. Analog vs. Digital

More information

The Business Value of SIP Trunking

The Business Value of SIP Trunking July 2013 US$39.00 S P E C I A L R E P O R T The Business Value of SIP Trunking By Khali Henderson Editor-in-Chief, Channel Partners COMMUNICATIONS Table of Contents Introduction... 3 What Is SIP Trunking?...

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES)

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES) any phone. Lines are accessed by pressing an associated button, which originally was a mechanical key. Internal calls can be made using an intercom button and, as in the PBX, bypass the public telephone

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Hosted PBX Platform-asa-Service. Offering

Hosted PBX Platform-asa-Service. Offering Hosted PBX Platform-asa-Service Offering Hosted PBX Platform Overview VoIP Logic s Hosted PBX Platform-as-a-Service (PaaS) delivers cloud-based PBX functionality encompassing traditional PBX features as

More information

Migrating from Circuit to Packet: The Business Case for IP Telephony. Or What s In it for Me?

Migrating from Circuit to Packet: The Business Case for IP Telephony. Or What s In it for Me? Migrating from Circuit to Packet: The Business Case for IP Telephony Or What s In it for Me? Even amidst the turmoil the telecommunications industry finds itself in, industry pundits are still expounding

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange TM is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

Voice over IP Basics for IT Technicians

Voice over IP Basics for IT Technicians Voice over IP Basics for IT Technicians White Paper Executive summary The IP phone is coming or has arrived on desk near you. The IP phone is not a PC, but does have a number of hardware and software elements

More information

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions The Protel PBX Line Converged Communications for Business Green Solutions www.nexmatrix.com Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel

More information

Telephone Services and

Telephone Services and MixPBX 01 Telephone Services and Systems x pbx The MixPBX in a heterogeneous voice network MixPBX 02 The MixPBX in a heterogeneous voice network Table of Contents 1. The MixPBX as a gateway...................................................................................

More information

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying

More information

Written Testimony of John L. Barnes Director of Product Development Verizon Business. Hearing on VoIP: Who Has Jurisdiction to Tax It?

Written Testimony of John L. Barnes Director of Product Development Verizon Business. Hearing on VoIP: Who Has Jurisdiction to Tax It? Written Testimony of John L. Barnes Director of Product Development Verizon Business Hearing on VoIP: Who Has Jurisdiction to Tax It? House Committee on the Judiciary Subcommittee on Commercial and Administrative

More information

One Source Networks White Paper VoIP for a Global, Mobile Workforce

One Source Networks White Paper VoIP for a Global, Mobile Workforce VoIP for a Global, Mobile Workforce Mobility is here and the effect it has on the global workforce is profound. Bleeding-edge technology is a key factor in enabling enterprise businesses the opportunity

More information

Cloud Phone 365 Glossary of Terms

Cloud Phone 365 Glossary of Terms Cloud Phone 365 Glossary of Terms As the pace of unified communication adoption increases, small business customers may find themselves struggling to keep up with the complex language that is used in the

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Enterprise Cloud PBX

Enterprise Cloud PBX Enterprise Cloud PBX Pitfalls, Challenges and Benefits of Migrating to Cloud Telephony Summary This document summarizes some of the pitfalls, challenges and benefits of migrating an enterprise to a cloud

More information

Businesses Save Money with Toshiba s New SIP Trunking Feature

Businesses Save Money with Toshiba s New SIP Trunking Feature TOSHIBA Strata CIX Product Bulletin PBCIX-0056 Dec. 7, 2007 Businesses Save Money with Toshiba s New SIP Trunking Feature For business trying to save money on telecommunications tariffs, conventional technology

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and D-Link VoiceCenter TM Response Point TM with Microsoft Delivers a Fully- Featured Business Phone System with Leading-Edge Productivity and Integration Features White Paper Abstract Small Businesses Gain

More information

VoIP from A to Z. NAEO 2009 Conference Cancun, Mexico

VoIP from A to Z. NAEO 2009 Conference Cancun, Mexico VoIP from A to Z NAEO 2009 Conference Cancun, Mexico VoIP glossary What is VoIP? Bandwidth Signaling Codecs Quality of Service (QoS) What is VoIP? Voice over Internet Protocol (VoIP) is the method of transmitting

More information

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs is an Ericsson-LG Brand ipecs-lik Simply Unifying for SMB Communications 02 Ericsson-LG As your workforce

More information

Connect and Collaborate With Unified Communications

Connect and Collaborate With Unified Communications 1 Connect and Collaborate With Unified Communications David Schenkel, ADTRAN, david.schenkel@adtran.com Industry Briefings 2 Sunday, 16 January 2011, 13:30 15:00 Location: Nautilus 1 2 Who is ADTRAN? Leading

More information

RAS Associates, Inc. Systems Development Proposal. Scott Klarman. March 15, 2009

RAS Associates, Inc. Systems Development Proposal. Scott Klarman. March 15, 2009 Systems Development Proposal Scott Klarman March 15, 2009 Systems Development Proposal Page 2 Planning Objective: RAS Associates will be working to acquire a second location in Detroit to add to their

More information

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60 SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION Page 54 of 60 UNIFIED COMMUNICATION SYSTEM (VOIP) PROPOSAL FOR KISUMU JUDICIARY COURTS. 1.0 PARTICULARS

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

PBX Fundamentals. Course Description. Students Will Learn. Target Audience. Understanding

PBX Fundamentals. Course Description. Students Will Learn. Target Audience. Understanding Understanding Course Description This course provides a practical and in-depth foundation on Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX - which is out of fashion since all

More information

Datamation. PRI Handoff Considerations when Moving to SIP Trunking. Executive Brief. In This Paper. Sponsored by

Datamation. PRI Handoff Considerations when Moving to SIP Trunking. Executive Brief. In This Paper. Sponsored by Sponsored by PRI Handoff Considerations when Moving to SIP Trunking In This Paper PRI handoff is needed to realize the benefits of using VoIP and SIP Sites with TDM PBXs need special PRI handoff consideration

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Cloud Communications for the Enterprise. www.smoothstone.com

Cloud Communications for the Enterprise. www.smoothstone.com Cloud Communications for the Enterprise Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions

More information

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE Realizing the Proven Value of Unified Communications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide: Times are Changing

More information

The Best Communications Solution for Your Business ipecs-lik

The Best Communications Solution for Your Business ipecs-lik Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease

More information

Energy Efficient. Award Winning Design. Seamless Scalability 10-1000 s of users

Energy Efficient. Award Winning Design. Seamless Scalability 10-1000 s of users Unified Communication Solutions Helping Business Connect, Collaborate and Win IP PHONE SYSTEMS FOR YOUR BUSINESS BOTTOM LINE efficient reliable highly integrated scalable Return on Investment Lowest Total

More information

Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th Floor (C1072AAD) Buenos Aires, Argentina

Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th Floor (C1072AAD) Buenos Aires, Argentina IP Centrex Data Sheet The most effective turn-key hosted virtual PBX solution for Clarent Networks Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th

More information

RT Series IP PBX Products Introduction. All in one telephone system

RT Series IP PBX Products Introduction. All in one telephone system RT Series IP PBX Products Introduction All in one telephone system RT4 Series RT10 Series RT80 Series RT200 Series Real Tone Technologies Co.,Ltd 7014AB, Tianxia IC Industrial Park,Yiyuan Road Shenzhen

More information

Terms VON. VoIP LAN WAN CODEC

Terms VON. VoIP LAN WAN CODEC VON Voice Over the Net. Voice transmitted over the Internet. That is the technical definition. Prescient Worldwide s product, called VON, means Voice Over Network as in ANY network, whether a client s

More information

EPYGI QX IP PBXs & GATEWAYS

EPYGI QX IP PBXs & GATEWAYS EPYGI QX IP PBXs & GATEWAYS Epygi QX IP PBXs This IP PBX is designed for offices of up to 50 users and supports up to 16 concurrent calls. The QX50 comes with 16 IP devices activated and can scale up to

More information

FROM TELEPHONY TO IP COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH IP COMMUNICATIONS APPLICATION NOTE

FROM TELEPHONY TO IP COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH IP COMMUNICATIONS APPLICATION NOTE FROM TELEPHONY TO COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH COMMUNICATIONS APPLICATION NOTE CONTENTS INTRODUCTION / 3 INCREASE PRODUCTIVITY WITH A CONNECTED WORKSTATION

More information

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Abstract From August 2014 to March 2015, we talked to hundreds of small businesses (companies with annual revenues

More information

Which VoIP Architecture Makes Sense For Your Contact Center?

Which VoIP Architecture Makes Sense For Your Contact Center? a White Paper from Vanguard Communications Which VoIP Architecture Makes Sense For Your Contact Center? by Areg Gharakhanian August 2002 Vanguard Communications Corporation 100 American Road Morris Plains,

More information

Breaking up with your Landline Unified Communications: VoIP Phone Systems. MTUG Conference May 2014. service. proactive. value

Breaking up with your Landline Unified Communications: VoIP Phone Systems. MTUG Conference May 2014. service. proactive. value service proactive Breaking up with your Landline Unified Communications: VoIP Phone Systems value MTUG Conference May 2014 WELCOME!!! Ricoh Team: Dave McLaughlin, Solution Consultant, Ricoh USA Todd Milbrand,

More information

The Business Value of Enterprise SIP - A CIO View

The Business Value of Enterprise SIP - A CIO View The Business Value of Enterprise SIP - A CIO View Table of Contents Background... 1 What is SIP?... 1 Why SIP?... 1 1. Presence... 2 2. User Centricity vs. Device Bound... 3 3. SIP Trunking and Delivering

More information