1 The Top 9 Real Reasons Why Companies Are Switching to Hosted VoIP
2 VoIP (Voice over Internet Protocol) is less costly compared to using traditional phone systems, but that s not the only reason why businesses are embracing this innovative technology. VoIP can improve your company s overall workflow by enhancing communication and collaboration between employees. Despite these productivity-boosting benefits however, there are still consumers who tenaciously cling to traditional phone systems. They are generally concerned about two things: VoIP s reliability and the voice quality of VoIP calls. Recent improvements in technology have made VoIP just as reliable as traditional phone systems. This has resulted in VoIP becoming the preferred method for voice communication but it wouldn t be fair to make such a statement without making a thorough comparison between traditional phone systems and VoIP. Let s take a quick side-by-side look at both technologies. Despite these productivityboosting benefits however, there are still consumers who tenaciously cling to traditional phone systems. They are generally concerned about two things: VoIP s reliability and the voice quality of VoIP calls.
3 CAPITAL EXPENDITURE SCALABILITY AND FLEXILIBILITY SERVICE AND MAINTENANCE COSTS PORTABILITY Traditional Phone Systems With a traditional private branch exchange (PBX) system, businesses have to purchase expensive equipment and pay for installation services. Adding users and features are not instantaneous since it has to be performed by an administrator or the service provider. Clients will also have to pay a substantial fee for adding extra lines and features. Long-distance calls can be expensive. Upgrading the system would require adding new equipment. Traditional phone systems use dedicated wiring and are tied to a single physical location. If a business needs to move to another office, hardware will also have to be moved and reinstalled. Hosted VoIP With hosted VoIP, there is very minimal to no capital expenditure. A third party provides the equipment offsite and the client only needs to pay a small monthly usage fee. Since VoIP is software-based, clients can directly add or remove users and features using a Web portal. Changes take effect immediately and these modifications are usually free of charge. Updating the system does not require the purchase of new equipment. Regular updatesare including within the monthly usage fee. With VoIP, calls are transmitted via the Internet. Users can make and receive calls from any location using the same phone number. During an office relocation, calls can be re-routed. Phones & SBC will need to be moved however the process is easier than the move of a complete PBX system. Your office can keep the same numbers after the move. DISTASTER RECOVERY On-premise PBX systems are vulnerable. If an outage or some unfortunate incident occurs (fire, flooding, etc.) in your office building and the hardware is damaged, the entire system is at grave risk for shutting down completely. Hosted VoIP enables quick rerouting of calls to an alternate location or cell phone number.
4 It s clear to see that VoIP is the winner when it comes to cost-effectiveness and convenience. VoIP empowers businesses by providing employees with a unified and highly streamlined communications system. Operating and maintenance costs are kept at a minimum while sophisticated features are easy to access and easy to implement. But more than just helping companies save money while enjoying great features, VoIP also offers other powerful benefits that smart businesses are taking full advantage of. Nine Hosted VoIP Benefits You Can t Get From Traditional Phone Systems 1 2 The world becomes your office Unlike traditional phone lines that keep workers chained to their desks, VoIP gives greater mobility. You and your colleagues can tap into the office phone system from any place in the world with an Internet connection. Geographical boundaries disappear. Even when travelling out of the country, you can send and receive calls using the same number people use to reach you atwork. With such streamlined communications, it s easy to keep your finger on the pulse of business, no matter how far away you are from the office. Every phone call with a client feels personal A traditional phone system has limited features. With VoIP, you are empowered to make smart modifications to your work process. For instance, VoIP allows you toconnect voice communications with your company s CRM system. As a customer s call comes in, an employee can automatically pull up the client s detailed data. This helps employees answer queries quickly and provide efficient service. Conversations also feel more intimate and engaging a big plus when you re trying to build customer trust and loyalty. With such streamlined communications, it s easy to keep your finger on the pulse of business, no matter how far away you are from the office.
5 Collaborate better with your colleagues even when they re thousands of miles away Another VoIP feature that traditional phone systems lack is built-in multimedia functionality. More than just phone calls, VoIP provides other ways to help you connect with colleagues and clients. Features such as video conferencing and instant messaging make it possible for remote workers to collaborate with their team online in real time. This is especially helpful for companies that have offices scattered across different time zones. Never miss important phone calls Hosted VoIP plans come with a string of powerful features that ensure you always receive your calls. The find-me/follow-me feature automatically contacts the next number in your ring list if you cannot be reached on your main phone line. If your office constantly deals with high call volume, simultaneous ringing lets incoming calls ring at several different numbers at the same time, guaranteeing live coverage by the first available employee. In this way, callers won t have to wait very long in the queue. The power to modify your VoIP service anytime Unlike traditional PBX systems where only a dedicated administrator or staff can perform administrative functions, a hosted VoIP package gives users direct access and control over service settings. Adding or changing features can be done through a Web portal and it doesn t require any special IT knowledge or skill. There is no need to burden your IT staff with additional work. No more investing in hardware that will eventually become obsolete The sad truth is that traditional phone equipment begins to depreciate in value the moment you install it. When your hardware reaches its end of life, it can no longer be supported or upgraded, resulting in the purchase of a replacement system. The same thing happens if your equipment breaks down. You will have to spend money on spare parts and repair fees. Another VoIP feature that traditional phone systems lack is builtin multimedia functionality. More than just phone calls, VoIP provides other ways to help you connect with colleagues and clients.
6 7 8 9 In contrast, a hosted VoIP plan does not require you to purchase equipment. A third party provides the hardware at an offsite location and you will only be paying for the use of this hardware. Plus, software updates are delivered automatically and at no extra cost. Moving office or expanding your workforce will not pose problems Since the daily operations and maintenance of VoIP services are handled by a third party telecommunications company off-site, relocation does not necessarily have to cause disruptions or downtime. Calls can simply be rerouted to an alternate location. Customers will never get the impression that a big change is taking place at the physical office, allowing your business to operate as usual. Scalability is also another desirable feature of VoIP. You only get the phone lines you need and only pay for the services you want. As your business grows, you can easily add phone lines and features anytime without having to pay hefty fees. Always be prepared for the unexpected Traditional phone systems are kept on-premise. This means that if some calamity should happen to your physical office and your equipment gets damaged, your entire telecommunication systemscould be at risk. With a hosted VoIP plan, the hardware is stored offsite in a secure location. If there is a major disruption at the workplace, your customers will never have to know. Calls will simply be rerouted to an alternate location. Workers also have the option to take calls from home or from a remote site. Enhance your business image Using an inefficient phone system can hurt your business in more ways than you can imagine. It could adversely affect customer satisfactionand even lead to missed business opportunities. With a solid hosted VoIP plan, your company s workflow becomes more streamlined. Communications are unified and your employees are empowered to respond quickly to clients. Overall, it becomes effortless for your business to appear highly organized and efficient. Scalability is also another desirable feature of VoIP. You only get the phone lines you need and only pay for the services you want. As your business grows, you can easily add phone lines and features anytime without having to pay hefty fees.
7 Are You Thinking of Making The Switch to VoIP? BullsEye Telecom Has Years of Experience You Can Trust For more than a decade now, BullsEye Telecom has constantly kept its place as one of the leading telecommunication and data service providers in the country. In 2005, Inc. Magazine recognized us as one of the fastest-growing privately held companies in the nation. Digital Voice is a bundle of customizable VoIP services that gives businesses a sophisticated and highly reliable phone system at cost-effective rates. Digital Voice is a bundle of customizable VoIP services that gives businesses a sophisticated and highly reliable phone system at cost-effective rates. Why Choose Us? We always go the extra mile. More than just digital voice services, we can offer a complete package and handle your data, wireless, managed services and network security needs. For full redundancy, we also provide analog voice with your VoIP plan. Call Quality That Sparkles Poor VoIP voice quality is a thing of the past. Founded by telecom industry specialists, BullsEye Telecom is a trusted name when it comes to delivering crystal-clear call quality. We stand behind our products and services 100%. We guarantee call quality that truly shines or we will happily switch you back to our analog services! Service Plans That Won t Break the Bank Our service bundles are designed to be low-cost, yet high in impact. Features can be easily modified as your business evolves and as your needs change. We also give you full control over your VoIP system. Using a Web management portal, you can easily add or remove features anytime.
8 Risk-Free Transition from POTS to VoIP When making the switch from analog to digital, you can trust BullsEye Telecom to make the transition smooth and easy. Our experts will carefully plan and design a migration roadmap that fits perfectly with the unique nature of your business. No matter how many offices you have across the country, you can rest assured that all of your traditional phone lines will be safely migrated to a single network. Give your communications system a major upgrade without the major cost. Join the growing number of companies who are reaping the profit-enhancing benefits of hosted VoIP. Talk to us!