IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP)

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1 Incorporating Voice over Internet Protocol (VoIP)

2 IP Telephony Incorporating Voice over Internet Protocol (VoIP) Dramatically improve the way you work. Everyone's talking about Voice over Internet Protocol (VoIP) - integrating your phone system and data applications to speed up the way you do business. Not only does VoIP reduce phone bills and increase staff productivity, it offers a wide variety of other tangible benefits as well. MERGE YOUR VOICE AND DATA With today's mobile working, multiple locations and distance collaboration, conventional telephone systems simply aren't enough. So if you're thinking of replacing your phone system, there really is only one solution for the 21st century: IP Telephony which incorporates Voice over Internet Protocol (VoIP). VOIP integrates seamlessly with your existing Computer Network to provide a scalable, flexible telephone system that's easy to master, manage and maintain, and which can be moved effortlessly to new premises when the time comes. It dramatically speeds up the way you do business - internally, between sites, with customers, even across time zones. You will also notice significant reductions in call costs, especially if you are one of the 33% of business estimated to have multiple sites - with free internal calls to all parts of your organisation that share a network. 1

3 MORE DIRECT, MORE FLEXIBLE VoIP delivers a degree of flexibility that is impossible with traditional telephone systems. It simplifies and enhances collaboration, messaging, mobility, remote working and access to network services. The result is more effective use of staff time, faster decisions, increased turnover, reduced costs and better customer service - tangible benefits that you will experience across your entire organisation. Significant savings on phone calls and rapid ROI Calls can be handled via an IP phone, wired or wireless PC, laptop, smartphone or mobile PDA device Add telephones and increase call capacity with no need for extra cabling or phone points Run a number of users through each network socket Hot desking allows users to change any extension to their own "Plug and work" remote working from any location with broadband, even abroad Faster, seamless, more efficient communications and collaboration Simplified network with easier system management Better, more personalised customer service Wide range of user-friendly programmable advanced features Company-wide presence plus easy audio and video conferencing Robust, scalable and future-proof - new sites can be up and running in minutes 2

4 LOWER CALL COSTS One of the most obvious benefits of VoIP is the reduction in phone bills. Internal calls to all parts of your organisation that share your network are free. External calls, including long-distance and international calls, can be cheaper. But it's not just the savings in call costs. Advanced call handling features speed up the time that each user spends on the phone, making more cost-effective and productive use of staff time. YOUR PERSONAL, PORTABLE EXTENSION VoIP offers enormous "plug and work" flexibility for your users. Hot desking is simple. You can move between desks easily without losing contact with key colleagues or customers. Because calls are routed to the phone device and not the extension line, you simply unplug your IP phone and take it with you. Then you just plug it into the network, key in your user ID and the extension automatically becomes yours complete with your own personal profiles and preferences. SECURE ACCESS FROM ANYWHERE You're always on the move, so why be restricted to your desk, your office or even the same country? You need to be able to communicate, access information and collaborate wherever you are, 24/7, in different locations, different countries, often across different time zones. With VoIP, remote working is as easy as hot desking. In-bound calls are routed to wherever you are, whether it's in the office, at home or on the move. It's the same when it comes to making calls - you just log on with your user ID to any laptop or PC to make a call over a broadband or Wi-fi connection. Customers and colleagues benefit from being able to contact you direct on a single number without having to juggle mobile or multiple phone numbers.you benefit from uninterrupted contact with the people that matter, just as if you were at your desk. 3

5 SIMPLIFIES YOUR NETWORK VoIP systems are easier to manage and maintain than traditional telephone systems. Features are designed to be simple enough for any designated individual in your organisation to master, not just highly trained technicians. Because all the traffic is routed over your existing data network, VoIP also eliminates all the extra cabling and sockets associated with traditional phone systems. Expanding your call capacity is as easy as adding an extra network switch. NEW SITES UP AND RUNNING IN MINUTES If you've ever moved sites, you'll know that one of the biggest expenses and upheavals is moving and reinstalling your telephone system. VOIP turns an often complicated, costly and time-consuming process into something that can take literally seconds to perform - by the user without the need for a technician or engineer. Just like hot desking and remote working, you can set up a fully functioning office as soon as your new network is in place. No need for new telephone cabling, ports, switches, controls or engineer call-outs. PROGRAMMABLE ADVANCED FEATURES A VoIP system includes a broad range of programmable advanced call features like record a phone call, do not disturb flags and call redirect that can be personalised and managed via your PC screen and your phone. Each can be instantly set up by the user, many with just one click, without the need to call an engineer. VOIP also enhances productivity by giving you a company-wide presence for the first time. It offers intelligent, real-time access to people, calendars and files. You can compile "buddy lists", just like with .you can instantly see when colleagues are online, out to lunch, in a meeting, unavailable or just busy. You know if a colleague is on the phone, without having to dial, and can send them an instant message which lands in their "in" box along with their . No more futile calls, no more relying on conventional voic . 4

6 AUDIO AND VIDEO CONFERENCING MADE EASY Before VoIP, conferencing was often complicated, time-consuming and costly. With VoIP it's as easy as picking up the phone. There's no set-up fee and no extra call charges. You simply select participants from your buddy list and click a switch. The system does the rest, enabling you to interact and share applications, documents and information remotely and securely as if you were in the same conference room. You can hold private conversations, make other calls or add new people to the call without putting the conference on hold. So anytime you need to get key decision makers together, from anywhere in the world, you just pick up the phone. Video conferencing is just as easy. Because the conference runs on the same IP infrastructure as your voice and data there are no additional networking costs. Like audio conferencing, it's as easy as making a phone call. Just select a colleague, click a button and you're instantly video conferencing via your PC screen. And just like a phone call, you can place it on hold, transfer or bring in additional participants, from across the globe. REPORTING Misuse of company telephones doesn't just affect productivity and waste time, it can compromise your security. Our VoIP packages come with a reporting system that allows administrators to monitor phone usage and block numbers like International calls, premium rate or other undesirable numbers. 5

7 WHY CHOOSE SERVATECH FOR YOUR VoIP? By 2007, Ofcom estimates that 75% of all calls will be made using VoIP. BT estimates that, by this will rise to 100%. So if you're thinking of upgrading your existing telephone system, it makes commercial sense to switch to VoIP technology. And it makes even more sense to have a single, experienced company to manage both your data and voice networks Servatech gives you the best of both worlds. We have been delivering award-winning, professional IT support and service since 1997 and installing VoIP technology since 2002 We recognise that voice communications are just as mission-critical to your business as your data. That's why we give you access to the "best of breed" VoIP technology there is with immediate, dependable support whenever you need us, around the clock. As a Mitel accredited partner, we enable you to collaborate over distance and time and to interact with your customers, colleagues and partners as never before. TAKE THE ADVANTAGE TODAY By combining the power of voice and data over your high speed IT network, you have the reliable, flexible and personalised tools that let you leverage the latest advances for personal and organisational advantage - future-proofed to protect your investment. VoIP also removes many of the old obstacles to growth, making it easier to expand and allowing total flexibility when it comes to remote working. VoIP isn't something that's set to happen at some point in the future. It s happening today and on a global scale. Old technologies are being swept away and those organisations that are slow to adopt VoIP technology will get left behind. So why not start reaping the benefits now? Take the advantage. Take the next step by calling Servatech today. contact your Servatech representative on for full details Copyright Servatech ltd

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