JOB DESCRIPTION. The Company: Birch Green Care Home: Purpose of Job: Service Manager Job Description SCH V2 July 2013.

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1 JOB DESCRIPTION Job Title: Reports to: Responsible for: Service Manager General Manager Nursing and Care Staff Team Salary 30,000 Hours work Holiday 40 per week working on a rota to meet the needs of the Service 5.6 weeks including bank holidays The Company: Springhill Care Group owns Birch Green Care Home and is committed to providing professional, personalised, respectful top quality care and service, whilst maintaining evidence based exceptional standards to ensure the people we support enjoy the highest possible quality of life and the home meets the CQC Standards of Quality and Safety. Birch Green Care Home: Birch Green Care Home, based in Skelmersdale, is a 74 bed, award winning care home for people with dementia; nursing and complex healthcare needs. It also provides support to adults with disabilities. The team is recognised for its innovative person centred approach and holds GSF status for end of life care and is currently progressing through the FITS programme with the University of Worcester. Purpose of Job: To support the general manager with the leadership and management of the care and nursing service and to ensure that personalised care and service is provided to the people requiring care and support and that you and your staff team meet all statutory requirements, professional and best practice guidance in accordance with all relevant policies and procedures and the Springhill Care Group quality standards. The role also involves deputising for the General Manager in their absence and involves participating in the home s management team to assist the overall management and development of the home and its quality standards. Page 1 of 6

2 Main Responsibilities: In addition to the duties of a Registered Nurse. 1. Lead and manage a team of staff to ensure personalised evidence based care is delivered to the people in need of care and support. This includes ensuring catering, domestic and activity staff are delivering an excellent standard of service across your service. 2. Help attract and assess potential residents to establish suitability for admission and record the outcome of the assessment. Arrange appropriate admissions, liaising with family, GP and all stakeholders as required. 3. Ensuring that the care required by all new residents is assessed planned, implemented, evaluated and recorded in the person centred care plan and communicated to all staff appropriately. Skeleton care plans should be implemented immediately on admission, and used as a working document for a period of no more than 7 days after admission, to ensure that all aspects of personalised care have been captured. Person centred care plans should be reviewed at least monthly and updated immediately if and when care needs change and care records and notes maintained accurately and adequately in accord with NMC standards and Springhill s Policies and Procedures. 4. Care must be delivered to the highest standard in accordance with individual plans, best professional practice, company procedures and the philosophy of care. Monitor and audit care implementation. Supervise all clinical practice and ensure that trained nurses are aware of and adhere to the homes Policies and Procedures, Health and Social Care Act 2008, the ensuring regulations and CQC Standards of Quality and Safety,, NMC Code of Conduct and other relevant best practice and professional guidance. 5. To support the General Manager, to manage and support staff this includes recruitment, induction, orientation, training, supervision, supporting, mentoring, monitoring, evaluation, appraisal, absence monitoring and discipline. 6. To ensure Springhill s communication strategy is effectively implemented within your service. 7. Keep fully up to date with developments in clinical practice, education and training for all aspects of top quality care and service and pass this knowledge on to nurses and support staff through planned training programmes. Highlight specific training needs and support the General Manager to ensure training is organised, to meet different and specialised medical care of residents. Supervision sessions to be carried out 6 times a year for all nursing and care support staff. Identify, plan and deliver individual training plans for all care support staff to meet employee, resident and company needs. Page 2 of 6

3 8. To advise the General Manager (GM) of the requirement for medical equipment, continence products and nursing supplies and place orders once authorised by the GM. 9. Assist the General Manager to ensure that internal and external audits and quality checks are completed as required. Audit clinical care documentation so that person centred care plans are always up to date and accurate and that the appropriate forms are available to staff and correctly utilised. 10. Maintain excellent working relationships and communication with customers and their family members/important others, all health and social care professionals, including visiting social workers, GPs et-al, and ensure that members of the primary care team are involved in supporting care as required and receive regular feedback evidencing excellent quality standards of care, support and service. 11. Prepare staff rotas to be approved by the General Manager. Staff rotas to be in accordance with budget guidelines, so that the optimum number and skill set are available at all times to meet regulatory requirements and to deliver the high standard of care required to the people you support. 12. Ensure that medication rounds are carried out correctly and that ordering, administration, storage and disposal of medications is conducted according to Springhill policy & procedure and NMC guidelines. Make sure that internal medication audits are carried out and documented in line with policies and procedures and all new RN s and Senior Carers administering medicines complete and pass a medication competency assessment prior to carrying out any administration of medicines. 13. Residents care and social needs must be met at all times. Visit every resident regularly to develop a close and trusting relationship with them and their family members/important others, and ensure that one page profiles are developed, regularly reviewed and updated in accord with the resident s needs and the homes Policies and Procedures. 14. Actively encourage the social care and the well being of the people you support. Contribute to the development of new ideas in nursing and social care and service in a modern care home and ensure that a full activities programme is available within the Home to take account of the individual needs of all residents to enhance their psychological and physical well-being. 15. To work with the General Manager to ensure the home runs effectively and efficiently and achieves the CQC Outcome Standards for Quality and Safety. Attend meetings of Senior Management Team and Quality and Safety Improvement Meetings. Page 3 of 6

4 16. Assist with the investigation of any complaints and deal with any grievances and any disciplinary issues as necessary in accordance with the homes policies and procedures and best practice guidance. 17. Develop and maintain excellent working relationships with CQC, Social Services Departments, PCT Assessors and Commissioners and any other external regulatory body/stakeholders. Ensure annual and other inspections meet the required standards for excellent and maintain the necessary documentation as required. 18. Ensure all staff are aware of and follow correctly Safeguarding procedures and all other policies and procedures in the home. 19. Develop and maintain Named Nurse/Keyworker system. 20. As required to support residents on trips outside the home, attending events in the community and at other services and training. Springhill Care Group owns Springhill Care Home and is committed to providing professional, personalised, respectful top quality care and service, whilst maintaining evidence based exceptional standards to ensure the people we support enjoy the highest possible quality of life. All employees are required to: Make a positive difference to improve the lives of older people and adults who may have a disability or illness, or who may require our services for any reason. The people we support will be encouraged to maintain independence and choice in a homely environment. Show courtesy and respect to the people we support, their relatives and maintain high standards of professionalism and confidentiality at all times. Greet all visitors in a friendly, courteous, helpful and efficient manner and promote Springhill positively in the local community. Maintain good working relations with all colleagues at all times ensure the principles of equality and respect are enshrined in your dealing with colleagues in the home. In order that the Company may maintain a positive environment, employees are required not to engage in or permit any fellow employee to engage in any unlawful discrimination against employees, residents or relatives. Attend and participate in training sessions, staff and relatives meetings as and when required. Page 4 of 6

5 Be aware of and at all times comply with all company rules, policies and procedures, including the statutory requirements of the Health and Safety at Work Act, Health and Social Care Act 2008 and the relevant Regulations and Guidance issued by the CQC. This job description indicates the main duties and responsibilities of the post. It is not intended as a complete list and may be subject to review periodically. PERSON SPECIFICATION: SERVICE MANAGER ESSENTIAL REQUIREMENTS Educational / Professional Qualifications: 1. RN qualified. 2. Evidence of NMC Registration. 3. Ability to communicate proficiently in written and verbal English. Experience: 1. At least four years of nursing experience; at least two of which includes care for older people. 2. Experience of implementing person centred and personalise care in a residential setting. 3. Demonstrate knowledge and ability in providing effective leadership and managing and supervising staff. 4. Ability to motivate and work effectively with a team of staff. 5. Experience of recording and maintaining accurate person centred care plans to an excellent standard. 6. Experience of supervising drug rounds DESIRABLE REQUIREMENTS Educational / Professional Qualifications: 1. Recognised management qualification or management training 2. Recognised qualification in Care for Older People and/or relevant experience. 3. Recognised qualification in Promotion of Continence and/or relevant experience. 4. Recognised qualification in end of life Care and/or relevant experience. 5 Recognised qualification in Teaching and Assessing in Clinical Practice and/or relevant experience. Experience: 1. Demonstrate knowledge of recruiting and training staff. 2. Experience of co-ordinating staff rotas. 3. Demonstrates ability to provide leadership, to motivate and provide effective guidance to staff. 4. Knowledge of ensuring activities are organised by support and activity staff to enhance lives of residents. Page 5 of 6

6 and maintaining accurate records. Knowledge of Royal Pharmaceutical Guidelines. 7. Experiencing of establishing effective relationships with other health professionals; including GPs and other members of the Primary Care Team and Social Workers. 8. Practical experience of providing excellent quality care and service exceeding customer and stakeholder expectations. 9. Experience in monitoring, audit and quality assurance. 10. Demonstrate continuing one s own professional development. For further information, visit our website at I....confirm that I have read, understand and accept the above Job Description for a Service Manager. Signature:.. Name:-. Date:-.. Page 6 of 6