Page 1. SNEF Corporate Learning Tanglin TRAINING CALENDAR FOR JULY TO DECEMBER Member Price (inclusive 7% GST)

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1 NON-WSQ PROGRAMMES s with funding support of $2 per training hour. With effect from 1 July 2015, if companies wish to enjoy the funding for these courses, they will have to: (1) Submit Training grant application and (2) Create ad-hoc claims after the course to claim the funding via # s without funding support. BUSINESS WRITING SKILLS Effective Business Writing for Admin & Support Staff Effective Business Writing for Managers How to Write Effective Reports - New! How to Write Minutes of Meetings 1 day Write Right Grammatically # 1 day Writing Effective s 1 day Writing for Technical Professionals - New! COMMUNICATION SKILLS Develop Your Leadership Voice # 1 day 24 7 Develop Impactful Presentation 1 day 21 How to Influence People # 1 day 7 14 Interpersonal Communication Skills 1 day Negotiating for Success Speak Like a Pro 1 day 21 7 Telephone Techniques for Receptionists & Admin Staff 1 day 7 14 Winning Presentation for Business 1 day Winning Sales with Your Voice # 1 day CONVERSATIONAL ENGLISH 5 days (once a Basic Conversational English at the Workplace 2, 9, 16, 23, 30 week) CUSTOMER SERVICE Anger Management for Service Personnel # 1 day Customer Focused Service Excellence Handling Difficult Customers Professionally Handle Complaints Tactfully over # Keys to Customer Loyalty # - New! 1 day Managing Stress for Customer Service Personnel 1 day Turning Distressed Customers into Delighted Customers - A Service Recovery Programme # 1 day PRIDE in Service ENVIRONMENTAL, SAFETY & HEALTH Safety Committee Members Training Please call our training hotline for more information Working with Chemical/Hazardous Substances 1 day EVENT MANAGEMENT Event Management and Marketing Using Social Media #- New! 1 day 5 Writing Effective Events Proposals# - New! 1 day Non- $ $ Non- Non- $ $ $ $ Non- $ Non- $ Non- Page 1

2 FINANCIAL MANAGEMENT Administer Goods & Services Tax (GST) in Singapore 1 day 14 Effective Cash Flow Management, Budgeting & Analysis 1 day 4 Effective Costing & Budgeting Management 1 day 26 5 Financial Management for Non-Financial Personnel 1 day 1 14 Understanding Financial Statements 1 day 20 GLOBAL REMUNERATION PROFESSIONAL GR1 - Total Rewards Management # 2.5 Days GR2 - Quantitative Methods # 2.5 Days GR3 - Job Analysis, Design & Documentation # 2.5 Days GR4 - Base Pay Management # 2.5 Days GR6 - Variable Pay # 2.5 Days GR7 - International Total Remuneration # 2.5 Days GR9 - Strategic Communication in Total Rewards # 2.5 Days 29-1 GR17: Market Pricing (Conducting a Competitive Pay Analysis) # 2.5 Days C8 - Business Acumen for Compensation Professionals # 2.5 Days T7 - International Financial Reporting Standards for Compensation Professionals # 2.5 Days $ Non- Non- HUMAN RESOURCES / INDUSTRIAL RELATIONS Conducting Effective Exit Interview - Key to Retention Strategies 1 day Effective Drafting of HR Documents 1 day 21 Effective Orientation - First Step in Retention of Talent 1 day Emerging Role of HR as Business Partner 1.5 days Employment Act Employment (Part-time Employees) Regulations 0.5 day Discipline and Grievances Handling 1 day 19 9 HR Policies And Procedures 1 day 7 HR Capability Training # Managing Your Foregin Work Force Effectively (Work Permit Holders) 1 day 12 Managing Multi-Generational Workforce # - New! 1 day Payroll Administration 21, 22 & 25 1, 2 & 5 17, 18 & 21 Performance Appraisal / Management Skills 1 day Performance Appraisal and Re-Career # 1 day Prevention and Addressing Workplace Bullying and Harassment 1 day Singapore Industrial Relations Negotations 1 day 8 Singapore Industrial Relations Law and Practice 1 day 5 Termination, Dismissals, Retrenchment & Transfers 1 day 19 Training Needs Analysis - A Practical Approach using ACTION Model # Work Injury Compensation and Group Employees' Benefits # 1 day Writing Result and Competency-Based Job Description 1 day INNOVATION & MIND ENHANCEMENT Apply the Power Of ( NLP) Neuro Linguistic Programming Techniques at Work 1 day 27 9 Creative Thinking 1 day Critical Thinking Sun Tzu s Art of War Style # 1 day Creativity & Work # 1 day Design Thinking for Problem Solving and Strategic Innovation 1 day 5 9 Memory Empowerment for Professionals & Executives # 1 day 2 2 Speed Reading for Working Professionals 1 day Using Emotional Intelligence for managing oneself and others # 4 3 Page 2 $ $ $ $ $ $ $ $ $ $ Non- $ $ $ Non- SME $ / SME $ $ $ $ Non-

3 IT COURSES Visual Basic Application for Access Visual Basic Application for Excel (version 2007/2010) Visual Basic Application for Excel & & Reporting with Pivot Table and Pivot Chart 1 day Leveraging Functions and Formulas using MS Excel 1 day Effective Excel Data Analysis Skills 1 day Advance Formatting with Microsoft Word 1 day Impressive Images and Diagrams in PowerPoint 1 day Jazz Up Your PowerPoint Presentations with Multimedia 1 day Personalise Your PowerPoint Presentations 1 day Web Design using Microsoft Expression Web Introduction to Java 2 Programming Learn WordPress and Build a Website 1 day Designing and Creating a self-grading Online Test using Google Doc and Flubaroo 1 day Fees include 7% GST $ IT COURSES Project Management Methodologies, Tools and Techniques using MS Project Financial Modelling Using Microsoft Excel (MS EXCEL 2007) Financial Modelling Using Microsoft Excel (MS EXCEL 2010) Financial Modelling Using Microsoft Excel (MS EXCEL 2013) LEADERSHIP & TEAMBUILDING Leadership Effectiveness Leadership with Mentoring Positivity Leadership- Leading with a Difference # The Management & Leadership Aspects of Secretarial & Administrative Practices 1 day The Power and Passion of Teambuilding # 1 day MANAGEMENT Develop Motivated and Productive Workforce # 1 day 2 Effective Stress & Anger Management In The Workplace # 1 day Effective Time Management In The Workplace # 1 day Enhance Relationships with Assertiveness and Persuasion Essential Skills and Strategies for Effective Supervision 1 day 8 21 Handling Difficult and Challenging People At The Workplace # 1 day Managing Change Initiatives with Measuring and Motivating Tools /Techniques Maximizing Performance Through Coaching # Positive Productivity for Secretarial & Administrative Professionals $ $ $ $ $ Non- $ $ $ $ Non- Non- $ Page 3

4 MARKETING & SALES Building a SMART Marketing Plan - New! Effective Sales Conversations for Managing Major Accounts Effective Sales Negotiation 1 day How Social Media Can Help Boost Your Business - New! Increase Sales Through Customer Service Professionals 1 day 13 9 Key Account Management 1 day 12 Professional Selling Techniques Secrets of B2B Marketing - New! Strategic Sales Planning & Prospecting Using Video Marketing to Skyrocket Your Sales - New! 1-2 PERSONAL DATA PROTECTION ACT (PDPA) Non-WSQ: Practical Implementation of Personal Data Protection Act (PDPA) 1 day PERSONAL MASTERY Confidence Anywhere, Anytime - New! 1 day Secrets Of Written Persuasion # - New! 1 day PUBLIC RELATIONS / ADVERTISING / BRAND MANAGEMENT- New! Create Effective Crowdfunding Campaign # - New! 1 day 13 7 No Name, No Game (Brand Management) # - New! TRAINING AND DEVELOPMENT Train the Trainer Workshop - New! TRANSFORMATIONAL LEADERSHIP SERIES Getting Results Through Organizational Accountability The Oz Principle # - New! 1 day 18 2 Holding Others Accountable at the Workplace The Oz Principle # - New! 1 day Human Capital Innovation - New! 1 day P-MAX PROGRAMME Building Human Capital in an SME Environment 25-26, P-MAX 90% of course fees subsidised 31 Aug - 1 Sept, 15-16, , , , Engaging Newly Hired PMEs in an SME 1 day 18, 28 5, 24 9, 29 5, 25 16, 30 1, 12 Productivity 70% of course fees subsidised PRODUCTIVITY PROGRAMME Productivity Leadership Programme 1 day Productivity Management Progamme 5 days 11,12,18,19 & 25 1,2,11,12 & 17 3,4,10,11 & 17 2,3,9,10 & 15 1,2,6,7 & 13 Non- $ $ $ $ $1, $2, Fees include 7% GST Fees include 7% GST $ $ Fees include 7% GST Fees include 7% GST $ Non- Non- $ $ Non- Fee after 90% funding $ $53.50 Fee after 70% funding $1, $ Page 4

5 WSQ PROGRAMMES WITH HIGHER FUNDING Absentee Payroll : 80% of hourly basic salary, capped at $4.50 per hour Enhanced Absentee Payroll for SMEs: 80% of hourly basic salary, capped at $7.50 per training hour. SMEs are defined as companies with : (i) at least 30% local shareholding; AND (ii) Group annual sales turnover of not more than $100 million OR Group employment size of not more than 200 employees. Absentee Payroll under Workfare Training Support Scheme : 95% of hourly basic salary BUSINESS MANAGEMENT (BM) WSQ - CAT B (PME) 7% GST) SCs/ PRs 7% GST) Apply Basic Negotiation Skills & Techniques 1 day 14 1 $ $51.00 $36.00 Display Critical Thinking and Analytical Skills $ $76.50 $54.00 Evaluate and Interpret Financial Reports $ $ $ $78.00 Fundamentals of Job Redesign 1 day $ $59.50 $42.00 Innovating for Organisational Success $ $ $ $78.00 Manage Budgeting and Forecasting Processes for the Business Unit $ $ $72.00 Manage External Service Providers 5-6 $ $76.50 $54.00 Manage Innovation in a Business Function Please call our training hotline for more information $ $76.50 $54.00 PERSONAL DATA PROTECTION ACT (PDPA) 7% GST) SCs/ PRs 7% GST) BM WSQ: An Introduction to the Fundamentals of the Personal Data Protection Act for Non-Legal Personnel 7-8, , , , , ,14-15 $ $85.00 $60.00 Page 5

6 EMPLOYABILITY SKILLS (ES) WSQ - CAT B (RnF) 7% GST) SCs/ PRs 7% GST) Adapt to Change $ $59.40 $37.40 $26.40 Communicate and Relate Effectively at the Workplace $ $59.40 $37.40 $26.40 Comply with Workplace Safety & Health Policies & Procedures 1 day 12 4 $ $37.80 $23.80 $16.80 Demonstrate Initiative & Enterprising Behaviours $ $59.40 $37.40 $26.40 Develop Personal Effectiveness at Operations Level $ $59.40 $37.40 $26.40 Develop Personal Effectiveness at Supervisory Level $ $64.80 $40.80 $28.80 Facilitate Effective Communication and Engagement at the Workplace $ $64.80 $40.80 $28.80 Foster Initiative & Enterprise in Team $ $64.80 $40.80 $28.80 Foster Team Adaptability Please call our training hotline for more information. $ $64.80 $40.80 $28.80 Maintain Workplace Safety & Health Polices & Procedures Nov-2 Dec $81.00 $51.00 $36.00 Solve Problems & Make Decisions at Operations Level $ $59.40 $37.40 $26.40 Solve Problems & Make Decisions at Supervisory Level $ $64.80 $40.80 $28.80 EDGE (EXECUTIVE DEVELOPMENT & GROWTH FOR EXCELLENCE) - CAT B (PME) 7% GST) SCs/ PRs 7% GST) Apply Emotional Competence to Manage Self and others in a Business Context $ $76.50 $54.00 Apply Systems Thinking in Problems Solving and Decision Making $ $76.50 $54.00 Contribute to the Design and Development of a Productivity Framework $ $76.50 $54.00 Contribute towards a Learning Organisation Please call our training hotline for more information. $ $76.50 $54.00 Develop a Work Team $ $76.50 $54.00 Develop Personal Effectiveness at Managerial Level $ $76.50 $54.00 Develop Professional Image and Competence to Achieve Personal Career Goals Please call our training hotline for more information. $ $76.50 $54.00 Facilitate the Implementation of a Productivity Framework $ $76.50 $54.00 Lead Workplace Communication and Engagement $ $76.50 $54.00 Manage Cross Functional and Culturally Diverse Teams $ $76.50 $54.00 Manage Workplace Safety and Health System $ $ $72.00 Solve Problems & Make Decisions at Managerial Level $ $76.50 $54.00 Support the establishment of a Framework for Initiative and Enterprise Please call our training hotline for more information. $ $76.50 $54.00 Page 6

7 GENERIC MANUFACTURING SKILLS (GMS) WSQ 7% GST) SCs/ PRs WSQ Certified Associate Operations Executives (AOE) - CAT B (PME) 7% GST) Apply Management Level Planning Skills 1-2 $ $85.00 $60.00 Apply Project Management Skills 4 days $ $ $72.00 Manage Process Improvement $ $76.50 $54.00 Productivity Improvement - CAT B (PME) 7% GST) SCs/ PRs Implement Business Process Reengineering $ $76.50 $54.00 Implement Lean Six-Sigma $ $76.50 $54.00 WSQ Certified Operations Specialist (COS) - CAT B (RnF) 7% GST) SCs/ PRs 7% GST) Apply 5S Techniques $ $64.60 $ % GST) Apply Quality Systems 1-2 $ $64.60 $45.60 Apply Teamwork in the Workplace 8-9 $ $64.60 $45.60 Apply Workplace Safety and Health Policy Please call our training hotline for more information. $ $64.60 $45.60 WSQ Certified Operations Professional (COP) - CAT B (RnF) 7% GST) SCs/ PRs Supervise Quality Procedures $ $81.50 $54.00 Supervise Team at Work , 11 & 14 $ $85.00 $60.00 Supervise Work Improvement Processes $ $81.50 $54.00 Generic / Logistics / Productivity - CAT B (RnF) 7% GST) SCs/ PRs 7% GST) Apply Continuous Process Improvement Techniques $ $64.60 $ % GST) Apply Innovation in the Workplace $ $64.60 $45.60 Operate Basic Measuring Devices $ $64.60 $45.60 Perform Basic Productivity Practices $ $64.60 $45.60 Please call our training hotline for more information Perform Stock Control and Housekeeping Operations $ $73.35 $45.60 Perform Warehouse Operations $ $64.60 $45.60 Use Hand Tools $ $64.60 $45.60 Page 7

8 HUMAN RESOURCE WSQ - Level 2 : CAT B (RnF) ; Level 3, 4 & 5 : CAT B (PME) Level & 7% GST) SCs/ PRs 7% GST) CERTIFIED HR PROFESSIONAL (RESOURCING) Plan and Conduct Interviews to Facilitate Hiring Decisions (CU title: Conduct Interview & Make Hiring Decisions) Develop & Implement Recruitment & Selection Strategies Develop a Winning Employer Brand to Attract & Retain Top Talent (CU title: Develop and Communicate Employer Brand Position) Implement Recruitment & Selection Methods CERTIFIED HR PROFESSIONAL (REMUNERATION & BENEFITS) Develop Strategies for Total Remuneration Implement & Evaluate Remuneration Programmes Implement International Compensation Programme Implement Wage Restructuring CERTIFIED HR PROFESSIONAL (TALENT MANAGEMENT) Implement Talent Management Programmes Develop a Framework & Strategies for Succession Management Develop Strategies for Career Planning Develop Strategies for Talent Management CERTIFIED HR PROFESSIONAL (PERFORMANCE MANAGEMENT) Administer Performance Review Process Implement Performance Management Programme Develop A Strategic Approach to Performance Management (CU title: Develop Strategies for Performance Management ) ADVANCED CERTIFICATE IN HUMAN RESOURCES (4 Core Units listed below + 4 Electives) Analyse & Present Research Information Ensure Compliance with Relevant Laws & Regulations Manage Projects Support Change Processes (Level 2) $ $ $71.40 $ $ $ $96.90 $ $ $76.50 $ $ $ $96.90 $ $ $ $96.90 $ $ $ $96.90 $ $ $ $96.90 $ $ $ $88.40 $ $ $ $88.40 $ $ $ $88.40 $ $ $ $96.90 $ $ $ $88.40 $ Oct, 1-2 Nov $ $ $96.90 $ $ $ $96.90 $ June, 1 Jul $ $ $96.90 $ $ $ $71.40 $ $ $ $71.40 $ $ $ $71.40 $ $ $ $71.40 $50.40 Page 8

9 HUMAN RESOURCE WSQ - Level 2 : CAT B (RnF) ; Level 3, 4 & 5 : CAT B (PME) OTHER HR (CORE & ELECTIVE) MODULES Level & 7% GST) SCs/ PRs 7% GST) Administer a Recruitment and Selection Process Process Human Resource Information Provide Learning Administration Services - New! Payroll Management (CU title: Manage Payroll) Workplace Health Promotion (WHP) Facilitator : Implement Employee Health and Well-Being Programmes in the Workplace (CU title: Implement Employee Health and Well-Being Programmes in the Workplace) Align Human Resource Services with Business Needs Basics of Age Management (CU title: Implement Fair Employment Practices) Define Job Profiles Develop and Evaluate Strategies for Learning and Development - New! Develop and Implement Grading and Salary Structure - New! Develop Human Resource Policy Framework - New! Develop Workplace and Business Relationships - New! Establish Human Resource Needs of Small to Medium Enterprise - New! Implement and Evaluate Risk, Crisis Management and Contingency plans - New! Implement and Manage Diversity in the Workplace - New! Implement Strategies to Employ, Retain and Re-Employ Older Employees Manage Grievances, Discipline and Disputes (CU title: Resolve Grievances and Dispute) Measure Human Resource Functional Effectiveness Develop and Evaluate a Framework for Managing Conflict, Grievances and Disputes - New! Develop and Evaluate Organisation Learning Culture - New! Develop Strategies and Policies for Employee Relations - New! (Level 2) (Level 2) (Level 2) 2.5 days 1 day $ $ $88.40 $ $ $ $56.10 $ $ $ $71.40 $ $ $ $71.40 $ , , , ,23-25, $ $76.50 $ $ $ $88.40 $ , 20 5, 25 9, 16 19, 26 1, 10 7 $ $59.50 $ $ $ $88.40 $ $ $ $71.40 $ $ $ $88.40 $ $ $ $88.40 $ $ $76.50 $ Oct - 1 Nov $ $ $88.40 $ $ $76.50 $ $ $76.50 $ $ $ $96.90 $ $ $ $88.40 $ $ $ $88.40 $ $ $ $96.90 $ $ $ $ $ $ $ $96.90 $68.40 IT COURSES - ES-ICDL Certified IT Expert Series WSQ - CAT B (RnF) 7% GST) SCs/ PRs ES WSQ - Perform Project Planning Functions (MS Project 2010) (ICDL Certification Module: Project Planning) 7% GST) $ $ $72.00 ES WSQ - Demonstrate Secure Use of IT(ICDL Certification Module: IT Security) & $ $68.00 $48.00 ES WSQ - Perform Wed Editing Functions (Adobe Dreamweaver) (ICDL Certification Module: Wed Editing) ES WSQ - Perform Image Editing Functions (Adobe Photoshop) (ICDL Certification Module: Image Editing) 1,4& ,2&5 $ $ $ $ $ $ $ $75.60 Page 9

10 IT COURSES - ES-ICDL CORE MICROSOFT OFFICE WSQ - CAT B (RnF) 7% GST) 7% GST) SCs/ PRs ICDL Perform Spreadsheet Functions (Excel 2007) $ $75.60 $47.60 $33.60 ICDL Perform Word Processing Functions (Word 2007) $ $75.60 $47.60 $33.60 ICDL Perform database Functions (Access 2007) & $ $75.60 $47.60 $33.60 ICDL Perform Presentations Functions (PowerPoint 2007) 8&11 8& $ $75.60 $47.60 $33.60 ICDL Perform Spreadsheet Functions (Excel 2010) 5&7, 18-19, &8, 16-17, , 13-14, , 17-18, , 21-22, , 14-15, $ $75.60 $47.60 $33.60 ICDL Perform Word Processing Functions (Word 2010) 1& &7 16&19 $ $75.60 $47.60 $33.60 ICDL Perform Presentation Functions (PowerPoint 2010) 1&4, , 26&29 1-2, , , , $ $75.60 $47.60 $33.60 ICDL Perform Database Functions (Access 2010) Oct&1Nov 6-7 $ $75.60 $47.60 $33.60 ICDL Perform Spreadsheet Functions (Excel 2013) 7-8, 14-15, 22&25 8&10, 15-16, , 16&19, , 14&17, , 9-10, , 12-13, $81.00 $51.00 $36.00 ICDL Perform Word Processing Functions (Word 2013) & $81.00 $51.00 $36.00 ICDL Perform Presentation Functions (PowerPoint 2013) 12-13, , , , 28&31 8-9, , $81.00 $51.00 $36.00 ICDL Perform Database Functions (Access 2013) 1&4 8& & $81.00 $51.00 $36.00 ICDL Perform Spreadsheet Functions (Excel 2013) 11-13, , 25,26& , , 27,28&31 10,11&14, , $ $76.50 $54.00 ICDL Perform Word Processing Functions (Word 2013) 1,4&5, 22,25&26 1-3, ,5&6, 23,26& , 27,28&31 11,14&15, ,9&12, $ $76.50 $54.00 ICDL Perform Presentation Functions (PowerPoint 2013) 4,5& ,19&20 14,17&18 11,14& $ $76.50 $54.00 ICDL Perform Database Functions (Access 2013) ,19&22 1,2&5 7,10& $ $76.50 $54.00 IT COURSES - ES-ICDL ADVANCED MICROSOFT OFFICE WSQ - CAT B (RnF) 7% GST) SCs/ PRs 7% GST) ICDL Perform Advanced database Functions (Advanced Access 2007) $81.00 $51.00 $36.00 ICDL Perform Advanced presentations Functions (Advanced PPT 2007) & &19 $81.00 $51.00 $36.00 ICDL Perform Advanced Spreadsheets Functions (Advanced Excel 2007) $81.00 $51.00 $36.00 ICDL Perform Advanced Spreadsheet Functions (Advanced Excel 2010) 5&7, &8, , , , , $81.00 $51.00 $36.00 ICDL Perform Advanced Presentation Functions (Advanced PowerPoint 2010) 1&4, , 19&22 5-6, 23&26 6-7, &7, , $81.00 $51.00 $36.00 ICDL Perform Advanced Database Functions (Advanced Access 2010) $81.00 $51.00 $36.00 ICDL Perform Advanced Spreadsheet Functions (Advanced Excel 2007) 28,29&1Aug 25, 26& ,9&12 $ $ $81.60 $57.60 ICDL Perform Advanced Spreadsheet Functions (Advanced Excel 2010) 8,11&12, , 19,22&23, , 15,16&19, , 10-12, 20,21&24 11, 14&15, , 16,19&20, $ $ $81.60 $57.60 ICDL Perform Advanced Word Processing Functions (Advanced Word 2010) 11-13, , 18,19&22 6-8, , , ,2&5, $ $ $81.60 $57.60 ICDL Perform Advanced Database Functions (Advanced Access 2013) $94.50 $59.50 $42.00 ICDL Perform Advanced Spreadsheets Functions (Advanced Excel 2013) 14-15, 22& , &19, &17, , , $94.50 $59.50 $42.00 ICDL Perform Advanced Presentations Functions (Advanced PPT 2013) 7-8, , , , 28& , 25& , $94.50 $59.50 $42.00 ICDL Perform Advanced Database Functions (Advanced Access 2013) ,7&8 5-7 $ $ $84.15 $59.40 ICDL Perform Advanced Spreadsheets Functions (Advanced Excel 2013) 5,7&8, , , 22,23&26 6,7&10, , 18,21&22 1,2&5, $ $ $84.15 $59.40 ICDL Perform Advanced Presentations Functions (Advanced PPT 2013) ,21&22 16,19&20 $ $ $84.15 $59.40 ICDL Perform Advanced Word Processing Functions (Advanced Word 2013) 1,4&5, , , ,10&11, , , $ $ $84.15 $59.40 Page 10

11 Level & LEADERSHIP & PEOPLE MANAGEMENT (LPM) WSQ - CAT B (PME) 7% GST) SCs/ PRs Foster Business Relationships to Facilitate Change Leadership for Results Cultivate Workplace Relationships to Optimise Team Performance Leading Teams Toward Organisational Excellence The Facilitative Leader of Self-Managed Teams Achieve Result Through Your Team Build Positive Team Relationships Creative Leadership and Self Development Skills Implement Innovative Change Powerup Your People Through Encouragement Support Your Team Creatively 31 Oct - 2 Nov $1, $ $ $ $ $ $ $ $ $76.50 $ $ $76.50 $ $ $76.50 $ $ $68.00 $ $ $68.00 $ $ $68.00 $ $ $68.00 $ $ $68.00 $ $ $68.00 $48.00 LOCAL DATING INDUSTRY PROGRAMME - CAT B (PME) 7% GST) 7% GST) Establish and Manage a Dating Business Provide Personalised Dating Services 2.5 days $ Organise a Dating Event SAFETY & HEALTH (GMS WSQ) - CAT B (PME) 7% GST) SCs/ PRs 7% GST) Develop a Risk Management Implementation Plan $ $51.00 $ % GST) SERVICE EXCELLENCE COMPETENCY FRAMEWORK (SVCF) WSQ - CAT A (RnF) 7% GST) Fee after 90% funding $ Coach Service Performance Contribute to Customer Service Over Various Platforms 1 day Demostrate the Service Vision 1 day 7 Engage in Service Innovation Initiatives Establish relationships for Customer Confidence Implement Operations for Service Excellence Project a Positive and Professional Image 1 day Provide Go-the-Extra-Mile Service Respond to Service Challenges Role Model the Service Vision Work in a Diverse Service Environment Certified Service Professional (classroom learning) 4 days Please call our training hotline for more information $ Certified Service Professional (flipped learning) Please call our training hotline for more information $ $53.50 $32.10 $42.80 $42.80 $53.50 $42.80 $32.10 $42.80 $42.80 $53.50 $42.80 $64.20 $53.50 Employersponsored Additional 5% course fee subsidy will be remitted with absentee payroll to companies Selfsponsored funded SCs will pay 5% course fee Page 11

12 7% GST) SERVICE EXCELLENCE COMPETENCY FRAMEWORK (SVCF) WSQ - CAT A (PME) 7% GST) Fee after 70% funding Foster Service Innovation $ Employer-sponsored Additional 20% course fee subsidy (for SCs 40 ) or 25% course fee subsidy (under ) will be remitted with absentee payroll to companies Optimize Workforce for Service Excellence $ Self-sponsored will pay 10% course fee funded SCs will pay 5% course fee For more information, please call our Training Hotline at or to trg@snef.org.sg To register online, please visit our Click on 'Training'. For customisation of In-Company Training Programs SNEF also offers customised in-company training programs for your organization. We have a pool of more than 50 in-house associate trainers/consultants to customize our programs to meet your training objectives & needs. For more information, please contact Joshua Balakrishnan at (DID)/ joshua@snef.org.sg Dave Or at (DID)/ dave_or@snef.org.sg Shirlyn Tan at (DID)/ shirlyn_tan@snef.org.sg Darren Lim at (DID)/ darren_lim@snef.org.sg Alvin Kao at (DID)/ alvin_kao@snef.org.sg Andrew Ng at (DID)/ andrew_ng@snef.org.sg Note 1: A seat will be reserved upon registration via or online registration and will only be confirmed upon receipt of payment. Please indicate the course title behind the cheque and send the cheque payable to "Singapore National Employers Federation". Confirmation will be ed to the contact person at least 1 week before the commencement of the program. No refund will be made for cancellations but a replacement will be accepted. Note 2: If your company is a non-member & wishes to enjoy the benefits of being a SNEF member, please call the Member Relations Dept at or to mr@snef.org.sg. NOTE: The SNEF Training Calendar is subject to changes. SNEF reserves the right to make changes to the calendar without prior notice. Page 12