How To Manage A Successful Business

Size: px
Start display at page:

Download "How To Manage A Successful Business"

Transcription

1 Human Resource Workforce Skills Qualification (HR WSQ) Programmes NEW The Public Service: Integrity Service Excellence

2 HR WSQ Framework The Human Resource Workforce Skills Qualifications (HR WSQ) framework is a competency framework developed through a rigorous process of international research and consultation with HR practitioners, industry associations and economic agencies. It was launched in 2008 by the HR Manpower, Skills and Training Council (MSTC), and was updated in late 2010 to incorporate the latest developments in the HR industry. HR Professionals now have greater access to modular competency-based training that leads to the attainment of nationally recognised HR certifications and qualifications. This helps to facilitate career enhancement for HR Professionals. HR Administration Programme for Public Sector Executives (HAPPE) In partnership with, this programme is introduced to meet the needs of Division 2 and 3 HR officers who want to build capability in core functions. Course Code HRQ01 HRQ02 HRQ03 HRQ04 Module Name WSQ Administer Recruitment and Selection Process WSQ Administer Performance Review Process WSQ Provide Training Administration Services WSQ Support Organisational Events Higher Certificate in Human Resources Civil Service College, in partnership with, offers this nationally recognised HR WSQ Certification. Officers who wish to obtain this certificate would have to complete the following modules in addition to HAPPE. Level 2 Core Course Code Module Name HRQ05 WSQ Participate in a Work Team HRQ06 WSQ Provide Information HRQ07 WSQ Process Information Level 2 Electives (Participants choose only ONE of the following Electives, either from Level 2 or Level 3.) Course Code Module Name HRQ08 WSQ Process Payroll HRQ09 WSQ Operate Information Systems Level 3 Electives Course Code Module Name HRQ10 Implement recruitment and selection methods HRQ11 Support Change Processes

3 Course Code : HRQ01 WSQ Administer Recruitment and Selection Process Manage recruitment and selection administrative requirements Check that all documentation and resources to support recruitment and selection activities are available for employees to access Record and retrieve documentation and information of recruitment and selection activities as required by employees and management Ensure confidentiality of administrative systems containing information relating to recruitment and selection Advise on recruitment and selection process Advise managers on the tools and resources available to support recruitment and selection activities Provide managers and employees with all necessary information and resources to conduct recruitment and selection activities Provide accurate information in response to enquiries regarding recruitment and selection processes Review recruitment and selection documentation Check that required documentation relating to recruitment and selection has been received and take appropriate actions to ensure completeness Generate reports on the outcomes of recruitment and selection activities Suggest improvements or efficiencies to the administration of the recruitment and selection process $ per participant [Inclusive of Course Fee ($220), and 7% GST)]

4 Course Code : HRQ02 WSQ Administer Performance Review Process Manage performance management administrative requirements Check that all tools and resources to support performance reviews are available for employees to access Record and retrieve results of performance reviews as required by employees and management Ensure confidentiality of administrative systems containing information relating to performance reviews Advise on performance management processess Advise managers on the tools and resources available to support performance reviews Provide managers and employees with all necessary support to conduct performance reviews Provide accurate information in response to enquiries regarding performance review processes $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Review performance management documentation Check that required performance review documentation has been received and take appropriate actions to ensure submission where appropriate Generate reports on the outcomes of performance reviews Suggest improvements or efficiencies to the administration of the performance review process Ensure ongoing maintenance and adequacy of systems to store data or documentation from performance reviews

5 Course Code : HRQ03 WSQ Provide Training Administration Services Distribute training information Check that all information required to support the dissemination of training programmes are available for employees to access Communicate information regarding training programmes to appropriate employees Respond to employees queries and specific requirements regarding training programmes Arrange venue & resources Identify resources required to deliver training programmes Manage bookings of resources required to deliver training programmes Confirm resource bookings with trainers $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Process training documentation and records Check that required documentation has been submitted in accordance with organisational requirements Generate reports on the outcomes of training programmes Suggest improvements to the administration of training systems Ensure ongoing maintenance and adequacy of system to store data or documentation from training programmes

6 Course Code : HRQ04 WSQ Support Organisational Events Participate in event planning and setup Identify costs and resource requirements associated with event, including any special requirements of participants, for review by the event manager Develop a detailed action plan, including contingency plans, for review by the event manager Participate in set-up of event and equipment as identified in the action plan Conduct Promotional activities Develop a communication and engagement plan to generate publicity and interest in the event using appropriate communication channels Conduct communication and engagement activities in accordance with policies and procedures Track responses for the event and recommend follow up actions if required $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Follow up with post event activities Assist in the implementation of event activities Gather feedback and complete event close-out activities Report on success of events to appropriate supervisors and event managers and complete an event report

7 Course Code : HRQ05 WSQ Participate in a Work Team Contribute to team planning Participate in team planning activities to develop key performance indicators and clarify team goals and objectives Plan own work schedule, activities and resources required to achieve personal and team objectives Identify and communicate opportunities for improvement of team performance Demonstrate cooperation & commitment to team members Support team members to consider potential issues that may affect team performance Communicate with team members to ensure cooperation and commitment Support implementation of team plans and provide assistance to team members Work with team members to resolve conflicts and create positive outcomes $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Support Team Members Respond positively to individual differences to contribute to an effective working environment Model behaviours consistent with legal and ethical guidelines to demonstrate commitment and support Provide feedback to line manager about progress of team targets

8 Course Code : HRQ06 WSQ Provide Information Receive People Management/ information request Interpret requests to determine nature of information required Clarify information request and timelines to confirm need, nature and intended use of information Confirm processes and timelines to manage the expectations of the requester Access People Management/ Information Access systems to retrieve required information based on key requirements Review information to ensure accuracy, reliability and sufficiency of information relevant to its intended use $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Provide requested People Management/ Information Document the provision of information in accordance with relevant policies, procedures and appropriate format Provide information to requesting party in an appropriate manner Confirm that the information is appropriate in response to requesting party s initial request

9 Course Code : HRQ07 WSQ Process Information Receive People Management/ Information Receive information from various sources to prepare for processing Identify privacy and confidentiality concerns that apply to the types of information being processed Check information for accuracy and take action required to ensure information is appropriate for intended use or application Record People Management/ Information Identify information required for accessing appropriate information systems Maintain data in accordance with policies and procedures Identify any actions resulting from entry of data into the people management/human capital system $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Implement Actions arising from Information processing Provide information to employees responsible for follow up actions Implement any follow up actions as advised by relevant employees Communicate final outcomes to relevant parties in accordance with organisational policies and procedures

10 Course Code : HRQ08 WSQ Process Payroll Collate payroll data Obtain relevant information to perform payroll calculation Check payments and deductions to ensure accuracy and completeness Enter information into the payroll system to support processing and calculating activities Calculate payroll Calculate payroll in accordance with organisational policies, procedures and legal requirements addressing any variances in employee pay Reconcile calculations with payroll allocations to ensure accuracy Produce payroll and related administration reports using appropriate software Present reports to supervisor in the requested format $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Process Payroll payments Communicate with authorised parties to obtain approval for payments Activate payments in accordance with organisational policies, procedures and legal requirements Suggest improvements to the administration of training systems Update records to ensure accuracy, currency and completion

11 Course Code : HRQ09 WSQ Operate Information Systems Input Data into People Management/ Information Systems Select and access systems to input required information Identify and check accuracy of information to be entered into people management/human capital information systems Enter data into appropriate people management/ human capital information systems in accordance with policies and procedures Identify any actions resulting from entry of data into system $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Produce reports from People Management/ Information Systems Identify data that is required to generate reports that are up to date and accurate Access systems to retrieve required information and generate reports Review information to ensure accuracy, reliability and sufficiency of information relevant to its intended use, considering any security or access limitations Document the provision of information in accordance with relevant policies and procedures Report on systems issues to achieve improvement Identify errors in system and report to appropriate employees Suggest improvements for increasing effectiveness in system Troubleshoot minor system issues within capabilities

12 Course Code : HRQ10 WSQ Implement Recruitment and Selection Methods Select appropriate recruitment and selection methods Work with stakeholders to identify requirements for positions to be recruited Select appropriate recruitment channels and selection and assessment methods in consideration of relevant internal and external factors Facilitate implementation of recruitment and selection methods Review selection criteria to prepare interview/ assessment materials to be used in the selection process Provide support to selection panel in the use of interviewing and assessment techniques to implement the selection process Facilitate evaluation of applications to short list candidates Facilitate evaluation of assessment data to select the preferred candidate Prepare package to provide offer to preferred candidates Inform candidates of selection panel s decision to close off the recruitment and selection process $ per participant [Inclusive of Course Fee ($280), and 7% GST] Review application of recruitment and selection methods Consult with stakeholders to evaluate the outcomes of the recruitment and selection process Analyse feedback and data to establish effectiveness of recruitment and selection methods Recommend refinements or modification to recruitment and selection methods

13 Course Code : HRQ11 WSQ Support Change Processes Support implementation of change activities Clarify roles, responsibilities and resources required to implement change processes Check that all tools and resources to support change processes are available for access by employees and management Advise managers on the tools and resources available to support change processes Assist others to respond to change Monitor performance of teams and individuals to identify areas of need or improvement Support stakeholders to manage resistance to change to improve outcomes of change process Communicate progress of change activities to stakeholders $ per participant [Inclusive of Course Fee ($280), and 7% GST] Evaluate change management processes Collect stakeholder feedback regarding change management processes using tools and measures defined in change management plans Evaluate outcomes of change management process to prepare reports Communicate data and recommendations regarding change implementation to stakeholders

14 Our Facilitators Anthony Mok Founder and Principal Consultant for the MINDEF Innovation and Transformation Office at the Ministry of Defence (MINDEF), creating the MINDEF Innovation Framework, MINDEF Innovation Pipeline, and Jumpstart, the change management programme that brought creativity, innovation and entrepreneurship into the Ministry and the Armed Forces. He is also the designer and developer of the MINDEF Innovation Game and Innovation Dive, which were some of the key interventions in Jumpstart. Has also designed consultation and facilitation tools and processes, and delivered these as organisational appropriate engagements to obtain the intended outcomes. Has in depth knowledge and experience in the field to conduct talks, create and deliver experiential based workshops and training programmes to participants from different levels of an organisation, and coaching them into delivering the desired outcomes at their workplace. Other key training competencies include performance management, conflict management, change management, creative thinking skills, personal effectiveness, strategic management, marketing and sales management, leadership development, team development and facilitation, communication and interpersonal skills, and supervisory skills. Certified behavioral consultant for DiSC, and a certified Extended DISC practitioner with the Extended DISC North America, Inc. An accredited administrator, profiler and trainer for MBTI, and for a range of Margerison-McCann Team Management Systems profiles: Team Management Profile, Linking Skills Profile, Team Performance Profile, Window On Work Values, and Opportunity-Obstacle Quotient.

15 Our Facilitators George Kong Has a varied and wide working experience gained in UK and Asia Pacific for over 25 years. A former Vice-President of ASEAN for APC-MGE (a Schneider Electric Company). Has in depth knowledge and experience in the field to conduct talks, create and deliver experiential based workshops and training programmes to participants from different levels of an organisation, and coaching them into delivering the desired outcomes at their workplace. Other key training competencies include performance management, conflict management, change management, creative thinking skills, personal effectiveness, strategic management, marketing and sales management, leadership development, team development and facilitation, communication and interpersonal skills, and supervisory skills. Certified behavioral consultant for DiSC, and a certified Extended DISC practitioner with the Extended DISC North America, Inc. An accredited administrator, profiler and trainer for MBTI, and for a range of Margerison-McCann Team Management Systems profiles: Team Management Profile, Linking Skills Profile, Team Performance Profile, Window On Work Values, and Opportunity-Obstacle Quotient.

16 Our Facilitators Jagjit Gill Has vast experience in developing training and on-boarding programmes, having done so for the 12 countries in which Kelly Services Asia-Pacific operates. Has also developed learning and development strategies and aligned training programmes in the same 12 countries, and launched multiple learning systems, tools and programmes across the region for trainer administration and management. Awarded the prestigious Kelly Golden Circle award for outstanding performance, for being one of the top 10 highest individual performers throughout all of Kelly Services office worldwide. Regional Training Manager Asia Pacific, Kelly Services (S) Pte Ltd ( )Developed and implemented learning and development strategies, identified opportunities to improve services and provided leadership, training and coaching to trainers across the Asia-pacific. Has extensive experience in training local and overseas companies. Senior Manager Country Operations, Kelly Services (S) Pte Ltd ( ) Primary leadership force of Kelly Services, responsible for managing a professional consulting and solution services organization and employees across the country and for achieving financial results. Managed the strategic and diversification plans of the company. Managed revenue of more than $75 million. Area Manager Staffing Services, Manpower Staffing Services (S) Pte Ltd ( ) Managing Consultant, ECK Employment Services Pte Ltd ( ) HR (Training) Executive, Rank Xerox U.K. Ltd (Uxbridge, England) ( )

17 Our Facilitators Lim Meng Huat, Richard Began his career in training in 1989 and his specialty and key focus is in the field of Human Resource Management and Retail Operations. Richard in the earlier part of his career was a technical officer (CPT) with the Republic of Navy. After leaving the Navy, he entered the field of Human Resource Management for the service and retail sector. Posses a wealth of experience of several established retail chain stores as a Human Resource and Training Manager in and their overseas operations in Taiwan, Vietnam and Hong Kong. This makes him an excellent resource on the whole spectrum on the subject of Retail Management Besides conducting training, he also has experience in designing training and development programs, focusing on assisting staff in improving their customer service skills, selling proficiency, and supervisory skills; he also personally delivered the in-house training programs, such as developing behaviour check list, job oriented performance appraisal and on-the-job training handbooks and is able to tie this to specifically assist staff in being more customer-centric and professional. He has also designed and conducted program to help staff from People Republic of China to service customers in English. Experienced in the Quality Control Sector having spent some time in China one year as an ISO Consultant. He also managed to have a brief stint with a four-star hotel in Suzhou as an in-house Training and Development Consultant. Richard s principal area of training expertise focuses in the art of retail selling techniques, customer service, managing of work performance, customer complaints management, problem solving, team building, interpersonal skills, people management skills, merchandise display, sales and promotion and inventory management. He is also a qualified OJT Consultant and is a Certified Behavioural Consultant using the DISC and Harrison Interview tools.

18 Registration Nominations should be made through the hardcopy registration form at Terms and Conditions apply. Contact Us Enquiries on Course Adminstration Zainal Lispa DID: gov.sg Enquiries on Course Content Elaine Tan DID: gov.sg Fax: Information correct as at 16 Aug Subject to change without prior notice. (S)

19 The Heart of Learning Excellence and Development for the Public Service For further information, please visit our website at

Developing Human Resource Capabilities for Public Service Executives NEW. The Singapore Public Service: Integrity Service Excellence

Developing Human Resource Capabilities for Public Service Executives NEW. The Singapore Public Service: Integrity Service Excellence Developing Human Resource Capabilities for Public Service Executives NEW The Singapore Public Service: Integrity Service Excellence HR WSQ Framework The Human Resource Workforce Skills Qualifications (HR

More information

HR WSQ Qualifications. Certified HR Professional Programmes

HR WSQ Qualifications. Certified HR Professional Programmes Human Resource WSQ HR WSQ Qualifications WSQ ADVANCED CERTIFICATE IN HUMAN RESOURCES 4 core + 4 Elective Units CORE UNITS Analyse and present research information (Level 3) Ensure compliance with relevant

More information

HR Professionals Building Human Capital

HR Professionals Building Human Capital Human Resource WSQ 1 Marina Boulevard #16-01 One Marina Boulevard Singapore 018989 Tel: 6883 5885 Fax: 6512 1111 Email: http://portal.wda.gov.sg/feedback Website: www.wda.gov.sg Printed in Feb 2015 HR

More information

Occupational Profile and Curriculum Summary

Occupational Profile and Curriculum Summary Occupational Profile and Curriculum Summary Presented for Comment OFO code 143905 Related Occupation Contact Centre Manager Table of Content Occupational Profile and Curriculum Summary... 1 Presented for

More information

BSB50613 Diploma of Human Resources Management. Course Overview

BSB50613 Diploma of Human Resources Management. Course Overview BSB50613 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50613 Diploma of Human Resources Management... 2 2.1 Program

More information

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management Recognition of Prior Learning (RPL) Kit BSB50607 Diploma of Human Resources Management Applicant: Date: Diploma of Human Resources Management RPL Kit 1 Applicant declaration: I have completed the following

More information

Leadership & People Management WSQ

Leadership & People Management WSQ Our frontline leaders in SIA are empowered to lead our service teams to achieve the highest levels of service excellence. They are trained in core functional skills as well as given the opportunity to

More information

Strategic Recruitment, Selection & Retention Seminar By BG Consulting Date: August 4-7, 2014 (4 days) Venue: Resort World Sentosa Singapore

Strategic Recruitment, Selection & Retention Seminar By BG Consulting Date: August 4-7, 2014 (4 days) Venue: Resort World Sentosa Singapore Jfam Synergy Pte Ltd Strategic Recruitment, Selection & Retention Seminar By BG Consulting Date: August 4-7, 2014 (4 days) Venue: Resort World Sentosa Singapore A must attend intensive and practical seminar

More information

Revised Body of Knowledge And Required Professional Capabilities (RPCs)

Revised Body of Knowledge And Required Professional Capabilities (RPCs) Revised Body of Knowledge And Required Professional Capabilities (RPCs) PROFESSIONAL PRACTICE Strategic contribution to organizational success RPC:1 Contributes to the development of the organization s

More information

BSB50607 Diploma of Human Resources Management. Course Overview

BSB50607 Diploma of Human Resources Management. Course Overview BSB50607 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50607 Diploma of Human Resources Management... 2 2.1 Program

More information

Relevant Areas of Expertise

Relevant Areas of Expertise Organisation: BRASH CONSULTING PTY LTD Coach: Leanne Faraday-Brash - Principal & Director Profile Image Relevant Areas of Expertise Coaching Locations (Facility Based) Relevant Accreditation & Certifications

More information

FNS41512 Certificate IV in Life Insurance

FNS41512 Certificate IV in Life Insurance FNS41512 Certificate IV in Life Insurance Release 2 FNS41512 Certificate IV in Life Insurance Modification History Release Release 2 Release 1 Comments This version released with FNS10 Financial Services

More information

ASSESSMENT BRIEF FOR POSITION OF BUSINESS PSYCHOLOGIST

ASSESSMENT BRIEF FOR POSITION OF BUSINESS PSYCHOLOGIST ASSESSMENT BRIEF FOR POSITION OF BUSINESS PSYCHOLOGIST We are pleased to invite you to apply for the position of Business Psychologist at Impact Consulting Psychologists Ltd. We have a strong commitment

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

BSB50615 Diploma of Human Resources Management. Course Overview

BSB50615 Diploma of Human Resources Management. Course Overview BSB50615 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VCCI Team... 2 2. BSB50615 Diploma of Human Resources Management... 2 2.1 Program

More information

IQ Level 3 NVQ Diploma in Management (QCF) Specification

IQ Level 3 NVQ Diploma in Management (QCF) Specification IQ Level 3 NVQ Diploma in Management (QCF) Specification Regulation No: 600/6699/4 Page 1 of 94 IQB/0.2/115 Version 1.0 10/10/2012 Author CZ Contents Page Introduction... 4 About this Qualification (Description,

More information

BSB50615 Diploma of Human Resources Management. Release Number 2. Online Flexible Delivery

BSB50615 Diploma of Human Resources Management. Release Number 2. Online Flexible Delivery BSB50615 Diploma of Human Resources Management Release Number 2 Online Flexible Delivery Course Guide Course BSB50615 Diploma of Human Resources Management Release Number & Currency 2 Current. Course Description

More information

FNS41510 Certificate IV in Life Insurance

FNS41510 Certificate IV in Life Insurance FNS41510 Certificate IV in Life Insurance Revision Number: 1 FNS41510 Certificate IV in Life Insurance Modification History Description This qualification is designed to reflect the role of persons carrying

More information

HUDSON SALARY GUIDES 2015

HUDSON SALARY GUIDES 2015 Singapore HUDSON SALARY GUIDES 2015 Sales & Marketing about this publication This Salary Guide is a compilation of salary and market information provided by Hudson consultants, clients, candidates and

More information

Setting Standards Achieving Success

Setting Standards Achieving Success Setting Standards Achieving Success Resolve F1 customer service problems Manage a project B5 Provide B10 leadership for your team Manage risk F5 team E14 Support E1 Manage a budget team and virtual working

More information

CPA Program Preparatory Programme

CPA Program Preparatory Programme CPA Program Preparatory Programme 1st in Singapore to be a Registered Tuition Provider for the CPA Program Professional Level Achieving results in your CPA Program Offering tuition to CPA Program professional

More information

BSB51415 Diploma of Project Management. Course Overview

BSB51415 Diploma of Project Management. Course Overview BSB51415 Diploma of Project Management Course Overview Table of Contents 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51415 Diploma of Project Management... 2 2.1 Program Information... 2

More information

HR13: Workforce Development Policy

HR13: Workforce Development Policy Purpose This policy guides decision making in relation to recruitment and selection of staff for Jasmine Education Group. They are supported by, and linked to the company s Code of Practice, Staff Code

More information

Cubiks training programmes. Developing professional HR skills

Cubiks training programmes. Developing professional HR skills Cubiks training programmes Developing professional HR skills Contents Introduction 2 Assessor Training 3 BPS Level A Certification 4 Competency-Based Interview Training 5 E-tray Assessor Training 6 PAPI

More information

Job Description Job Title: Customer Services Team Prepared by: Mike Brean

Job Description Job Title: Customer Services Team Prepared by: Mike Brean Job Description Job Title: Team Prepared by: Mike Brean Leader Business Unit: Date: 27 March 2009 Purpose of the job: Responsible for the day to day management of a team of customer service officers within

More information

People Director Job description

People Director Job description People Director Job description About Teaching Leaders Teaching Leaders is an innovative not-for-profit organisation whose mission is to address educational disadvantage by growing a movement of outstanding

More information

Frontier e-hr System Overview

Frontier e-hr System Overview Frontier e-hr System Overview Frontier e-hr is enterprise-class Human Capital Management (HCM) software. The full suite of solution consists of comprehensive choices of HR applications to cater to organization

More information

AQTF Audit Report Initial Registration

AQTF Audit Report Initial Registration AQTF Audit Report Initial Registration Australian Pacific College Brisbane NTIS# 32352 FM-PMA-34e TRIM No: 10/159096 Version 3 2 November 2010 Training and International Quality Organisation details Principal

More information

Role, Model and Service Commitment

Role, Model and Service Commitment Role, Model and Service Commitment Role of Monash HR Monash HR facilitates staff engagement and organisational performance within the framework of the Monash People Strategy. We work in partnership with

More information

Certificate IV in Frontline Management

Certificate IV in Frontline Management MARCH 2011 Certificate IV in Frontline Management Ai Group is pleased to provide you with information regarding the Certificate IV in Frontline Management - BSB40807. BENEFITS OF TRAINING Effective training

More information

LGAGOVA615A Provide information on asset management programs and practices

LGAGOVA615A Provide information on asset management programs and practices LGAGOVA615A Provide information on asset management programs and practices Revision Number: 2 LGAGOVA615A Provide information on asset management programs and practices Modification History LGAGOVA615A

More information

BSB51915 Diploma of Leadership and Management. Course Overview

BSB51915 Diploma of Leadership and Management. Course Overview BSB51915 Diploma of Leadership and Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51915 Diploma of Leadership and Management...

More information

Human Resources Officer

Human Resources Officer Human Resources Officer About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect the public. To do this, we

More information

THHGLE06B Monitor staff performance

THHGLE06B Monitor staff performance THHGLE06B Monitor staff performance Release: 1 THHGLE06B Monitor staff performance Modification History Unit Descriptor This unit deals with the skills and knowledge required to monitor staff performance,

More information

SE-WSQ PROSPECTUS SERVICE EXCELLENCE. A Singapore Workforce Skills Qualifications Programme. Part of Kaplan Learning Institute Pte Ltd

SE-WSQ PROSPECTUS SERVICE EXCELLENCE. A Singapore Workforce Skills Qualifications Programme. Part of Kaplan Learning Institute Pte Ltd SE-WSQ PROSPECTUS SERVICE EXCELLENCE A Singapore Workforce Skills Qualifications Programme Part of Kaplan Learning Institute Pte Ltd Provide GEMS Service 2 Certified Service Professional (CSP) 3 Build

More information

Overview of the Executive Core Qualifications: Preparing for the Senior Executive Service (SES)

Overview of the Executive Core Qualifications: Preparing for the Senior Executive Service (SES) Overview of the Executive Core Qualifications: Preparing for the Senior Executive Service (SES) Presenters: Cheryl Abram Senior Executive Resources and Performance Management UNITED STATES OFFICE OF PERSONNEL

More information

Kenya Revenue Authority (KRA)

Kenya Revenue Authority (KRA) Kenya Revenue Authority (KRA) Chief Manager - HR Development and Performance Management Job details Reference Number: KRA/HR02/14 Job Title: Chief Manager - HR Development and Performance Management Supervisor:

More information

i2isales Training Solution - Sales Management

i2isales Training Solution - Sales Management Please note: This document has been created due to requests from some of our customers for an off the shelf solution. It represents a very basic outline of the type of offering(s) we provide - and should

More information

FNS30111 CERTIFICATE III IN FINANCIAL SERVICES

FNS30111 CERTIFICATE III IN FINANCIAL SERVICES FNS30111 CERTIFICATE III IN FINANCIAL SERVICES This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry that performs duties

More information

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA.

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: Building High Performance Organisations Management and Organisational

More information

BSB50407. Diploma of Business Administration. Course Overview

BSB50407. Diploma of Business Administration. Course Overview BSB50407 Diploma of Business Administration Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50407 Diploma of Business Administration... 2 2.1 Program

More information

Talent Measurement Training. Learn with the People Experts

Talent Measurement Training. Learn with the People Experts Talent Measurement Training Learn with the People Experts Now we can make sure that the right people with the right skills and behaviours are in the right place at the right time. Coca-Cola Sharing Our

More information

Foundation Degree: Events and Hospitality Management

Foundation Degree: Events and Hospitality Management Programme Specification Foundation Degree: Events and Hospitality Management A programme specification is a concise description of the intended outcomes of learning from a higher education programme, and

More information

BSB51415. Diploma of Project Management. Course Overview

BSB51415. Diploma of Project Management. Course Overview BSB51415 Diploma of Project Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51415 Diploma of Project Management... 2 2.1 Program Information...

More information

Talent Management and OD Specialist

Talent Management and OD Specialist Position Employee category level Department Reporting to Line reports Purpose of the role Key Responsibilities Talent Management and OD Specialist Professionally qualified HR professional and experienced

More information

Government of Trinidad and Tobago

Government of Trinidad and Tobago Ref #: A007 Government of Trinidad and Tobago JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: HEAD HUMAN RESOURCE JOB SUMMARY: The incumbent is required to provide overall management and coordination of

More information

BUSINESS MANAGEMENT FINANCIAL MANAGEMENT BM FM WSQ. A Singapore Workforce Skills Qualifications Programme PROSPECTUS

BUSINESS MANAGEMENT FINANCIAL MANAGEMENT BM FM WSQ. A Singapore Workforce Skills Qualifications Programme PROSPECTUS BM FM WSQ PROSPECTUS BUSINESS MANAGEMENT FINANCIAL MANAGEMENT A Singapore Workforce Skills Qualifications Programme Part of Kaplan Learning Institute Pte Ltd Analyse Financial Statements 2 Develop and

More information

Qualification Outline

Qualification Outline Qualification Outline Certificate IV in Project Management Practice BSB41513 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au

More information

HR Staff Development Team: Service Level Agreement (March 2011)

HR Staff Development Team: Service Level Agreement (March 2011) HR Staff Development Team: Service Level Agreement (March 2011) Our commitment to you covering Staff Development Services: Office hours; Correspondence; Provision of Courses in SOAS, the Bloomsbury Colleges

More information

SNEF Corporate Learning Centre @ Tanglin TRAINING CALENDAR FOR OCTOBER TO DECEMBER 2015. Member Price (inclusive 7% GST)

SNEF Corporate Learning Centre @ Tanglin TRAINING CALENDAR FOR OCTOBER TO DECEMBER 2015. Member Price (inclusive 7% GST) NON-WSQ PROGRAMMES Courses with funding support of $2 per training hour. With effect from 1 July 2015, if companies wish to enjoy the funding for these courses, they will have to: (1) Submit Training grant

More information

/ Doctorate of Business Administration

/ Doctorate of Business Administration / Doctorate of Business Administration Sunderland Business School s Doctorate of Business Administration programme (DBA) is a stimulating, innovative programme which has been developed to strengthen your

More information

Payroll & HR Administrator SEA (Kuala Lumpur - Jalan P Ramlee)

Payroll & HR Administrator SEA (Kuala Lumpur - Jalan P Ramlee) Asia Media Monitors Sdn Bhd Asia Media Monitors (AMM) is the South East Asia hub for Media Monitors and is a MSC-status company with a workforce of more than 180 employees in various business and operations

More information

1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION

1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION 1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION (i) CHIEF MANAGER - COMPENSATION AND BENEFITS, AND HR ADMINISTRATION (Grade KRA 7 ) JOB DESCRIPTION FORM Date: Kenya Revenue Authority

More information

TAE40110 Certificate IV in Training and Assessment

TAE40110 Certificate IV in Training and Assessment TAE40110 Certificate IV in Training and Assessment Course information and vocational outcomes This is a nationally accredited qualification that reflects the roles of individuals delivering training and

More information

PROGRAMME DETAIL SPECIFICATION. Programme Summary

PROGRAMME DETAIL SPECIFICATION. Programme Summary PROGRAMME DETAIL SPECIFICATION Programme Summary 1 Awarding institution Liverpool John Moores University 2 Teaching institution university LIVERPOOL JOHN MOORES UNIVERSITY 3a Programme accredited by: Chartered

More information

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc. OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.) Description of Position (As defined by the CSCSC Stakeholder

More information

The Plan Category. Middle East Academy For Training & Consulting. Training Plan 2016. Public Relations. Leadership and Management. Sales and Marketing

The Plan Category. Middle East Academy For Training & Consulting. Training Plan 2016. Public Relations. Leadership and Management. Sales and Marketing Middle East Academy For Training & Consulting ل د للتدريب واإلستشارات Training Plan 2016 The plan contains about Eighteen specialty specialty contain all the programs listed. Each program contains three

More information

Programs Overview (10032014)

Programs Overview (10032014) Programs Overview (10032014) 1 The FICS Framework and Standards The Institute of Banking and Finance (IBF) is the national accreditation and certification agency for financial competency under the Financial

More information

To build a human resource academy where the following specific objectives are met:

To build a human resource academy where the following specific objectives are met: NON-DEGREE PROGRAMS In line with the objective of accreditation and professionalization of the people management, the CHRM short courses have been re-designed into five classifications: regular public

More information

A world of HR at your fingertips

A world of HR at your fingertips A world of at your fingertips Bradfield group 1 Contents The Bradfield Group... 4 Our Services... 11 Training... 6 Implants... 12 Leadership Courses... 7 Projects... 13 The Bradfield Certificate in Leadership...

More information

PROGRAMME SPECIFICATION POSTGRADUATE PROGRAMMES

PROGRAMME SPECIFICATION POSTGRADUATE PROGRAMMES PROGRAMME SPECIFICATION POSTGRADUATE PROGRAMMES KEY FACTS Programme name Organisational Psychology Award MSc School School of Arts and Social Sciences Department or equivalent Department of Psychology

More information

Awarding body monitoring report for: English Speaking Board (International) Ltd (ESB) May 2009. Ofqual/09/4637

Awarding body monitoring report for: English Speaking Board (International) Ltd (ESB) May 2009. Ofqual/09/4637 Awarding body monitoring report for: English Speaking Board (International) Ltd (ESB) May 2009 Ofqual/09/4637 2009 Office of the Qualifications and Examinations Regulator 2 Contents Introduction...4 Regulating

More information

Certificate IV in Human Resources

Certificate IV in Human Resources Traineeships Certificate IV in Human Resources (BSB41007) accredited online training Accredited Online Training Pty Ltd > ABN 84 105 938 476 > RTO #31102 > 283-289 Draper St > PO Box 7575 Cairns QLD 4870

More information

10030NAT Diploma of Positive Psychology and Wellbeing. RTO No: 40655 INFORMATION

10030NAT Diploma of Positive Psychology and Wellbeing. RTO No: 40655 INFORMATION 10030NAT Diploma of Positive Psychology and Wellbeing RTO No: 40655 INFORMATION The World s first and only Diploma in Positive Psychology 2 Diploma of Positive Psychology & Wellbeing LGI/InDesign/Course

More information

TAE50211 Diploma of Training Design and Development

TAE50211 Diploma of Training Design and Development TAE50211 Diploma of Training Design and Development Release: 1 TAE50211 Diploma of Training Design and Development Modification History Version Comments TAE50211 Released with TAE10 Training and Education

More information

Human Resources Professionals in Canada: Revised Body of Knowledge and Required Professional Capabilities (RPCs )

Human Resources Professionals in Canada: Revised Body of Knowledge and Required Professional Capabilities (RPCs ) Human Resources Professionals in Canada: Revised Body of Knowledge and Required Professional Capabilities (RPCs ) Approved by the CCHRA, Board of Directors October, 2007 Revised Body of Knowledge And Required

More information

BSB51107 DIPLOMA OF MANAGEMENT

BSB51107 DIPLOMA OF MANAGEMENT BSB51107 DIPLOMA OF MANAGEMENT SELF ASSESSMENT QUESTIONS AND CHECKLIST From the BSB07 Business Services Training Package Contact CCWT: Level 4, 699 George Street (Near Ultimo Road) Sydney NSW 2000 Phone:

More information

datasheet QCF Contact Centre Operations What is an NVQ?

datasheet QCF Contact Centre Operations What is an NVQ? QCF Contact Centre Operations Contact Centre Operations Level 2 Certificate (10265) Contact Centre Operations Level 3 Diploma (10268) Contact Centre Operations Level 4 Diploma (10269) OCR s qualifications

More information

Our flexible enrolment and payment arrangements mean you can start when you are ready, and pay as you progress through the program.

Our flexible enrolment and payment arrangements mean you can start when you are ready, and pay as you progress through the program. The Certificate IV in Bookkeeping is a nationally recognised qualification from the Financial Services Training Package which complies with the Australian Qualifications Framework standard. The Certificate

More information

PROGRAMME DETAIL SPECIFICATION. Programme Summary

PROGRAMME DETAIL SPECIFICATION. Programme Summary PROGRAMME DETAIL SPECIFICATION Programme Summary 1 Awarding institution Liverpool John Moores University 2 Teaching institution university LIVERPOOL JOHN MOORES UNIVERSITY 3a Programme accredited by: 3b

More information

NOS. Supply Chain Management Occupational Standards

NOS. Supply Chain Management Occupational Standards NOS National Supply Chain Management Occupational Standards Contents Unit Supply Chain Management National Occupational Standards - Technical T1 Maintain operational relationships within the supply chain

More information

Performance Management Guide

Performance Management Guide Performance Management Guide Civil Service Bureau 1999 Contents Introduction Objectives of A Performance Management System Features of A Good Staff Performance Management System Conclusion Sources of Advice

More information

Learning and Development Manager

Learning and Development Manager Learning and Development Manager About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect the public. To do

More information

Leadership and Innovative Management Center of Excellence

Leadership and Innovative Management Center of Excellence Leadership and Innovative Management Center of Excellence This center has developed a unique vision of how to help each client pave their way to greater success. Today's challenging economy calls for global

More information

National Occupational Standards. Compliance

National Occupational Standards. Compliance National Occupational Standards Compliance NOTES ABOUT NATIONAL OCCUPATIONAL STANDARDS What are National Occupational Standards, and why should you use them? National Occupational Standards (NOS) are statements

More information

Certificate IV in Training and Assessment 40110

Certificate IV in Training and Assessment 40110 Certificate IV in Training and Assessment 40110 Upgrade in Combination with Cert IV in Teaching Conversational English 30987QLD ITA Enrolment Package Customised form CALAM Training handbook to be pertinent

More information

Cambridge International Certificate in Educational Leadership 6247 Cambridge International Diploma in Educational Leadership 6248

Cambridge International Certificate in Educational Leadership 6247 Cambridge International Diploma in Educational Leadership 6248 Cambridge International Certificate in Educational Leadership 6247 Cambridge International Diploma in Educational Leadership 6248 For examination in 2015 Preface This syllabus sets out the details of the

More information

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are:

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: Management and Organizational Change (P.4) Leading Strategic Decision

More information

Awards and Accreditations

Awards and Accreditations Awards and Accreditations #1 Preferred Private Education Institution for Professional Certification, Short Courses and Workshops (2010, 2011 & 2012) JobsCentral Learning Rankings and Survey #1 Preferred

More information

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF)

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF) Specification Edexcel NVQ qualification Edexcel Level 3 NVQ Certificate in Management (QCF) For first registration August 2010 Edexcel, a Pearson company, is the UK s largest awarding organisation offering

More information

Diploma in Executive Office Management

Diploma in Executive Office Management Specialist Role Related Training & Education for EAs and PAs Executive Assistant network Diploma in Executive Office Management Offered to students to include BSB51107 Diploma of Management if desired

More information

BSB41007 Certificate IV in Human Resources

BSB41007 Certificate IV in Human Resources Descriptor This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional

More information

JOB DESCRIPTION: Senior Manager HR & Talent Management

JOB DESCRIPTION: Senior Manager HR & Talent Management JOB DESCRIPTION: Senior Manager HR & Talent Management RESPONSIBLE TO: RESPONSIBLE FOR: Group Director The overall management and development of all aspects of HR and Talent Management for the company,

More information

PRCA Communications Management Standard (CMS) for In-House Teams

PRCA Communications Management Standard (CMS) for In-House Teams PRCA Communications Management Standard (CMS) for In-House Teams PRCA Communications Management Standard (CMS) for In-House Teams Contents Introduction 4 The Communications Management Standard for In-House

More information

CHC40213 Certificate IV in Education Support

CHC40213 Certificate IV in Education Support TRISCOTT EDUCATIONAL SERVICES PTY LTD RTO: 6937 www.triscott.com.au E: info@triscott.com.au P: 03 5962 2848 F: 03 5962 4796 ACN: 152 551 623 ABN: 30 152 551 623 CHC40213 Certificate IV in Education Support

More information

Certificate IV in Training and Assessment 40110. Handbook

Certificate IV in Training and Assessment 40110. Handbook Certificate IV in Training and Assessment 40110 Handbook Upgrade in Combination with 30987QLD - Certificate IV in Teaching Conversational English (TESOL) Customised form The Training Collaborative Handbook

More information

Textiles. Supervisory Skills in Garment Manufacturing. Leadership for Supervisors. Industrial Engineering A Tool for Productivity Improvement

Textiles. Supervisory Skills in Garment Manufacturing. Leadership for Supervisors. Industrial Engineering A Tool for Productivity Improvement Textiles Supervisory Skills in Garment Manufacturing Leadership for Supervisors Industrial Engineering A Tool for Productivity Improvement Clothing Production Management Achieving Quality on the Production

More information

Graduate Diploma in. Management. (Grad.Dip.Mgmt)

Graduate Diploma in. Management. (Grad.Dip.Mgmt) cmi-ireland.com T: 01 492 7070 Graduate Diploma in Management (Grad.Dip.Mgmt) CMI Page 1 Graduate Diploma in Management About the Course CMI have teamed up with the ICM Institute of Commercial Management

More information

PPM Competency Profiling

PPM Competency Profiling PPM Competency Profiling 1 What we do... Our strength comes from the expertise of our people, the structure of our processes, the scale of our operation and our years of experience in providing learning

More information

Revision Number: 2. BSB50407 Diploma of Business Administration

Revision Number: 2. BSB50407 Diploma of Business Administration Revision Number: 2 BSB50407 Diploma of Business Administration BSB50407 Diploma of Business Administration Modification History Release Release 2 Comments New release of this Qualification released with

More information

BSB40415 CERTIFICATE IV in SMALL BUSINESS MANAGEMENT

BSB40415 CERTIFICATE IV in SMALL BUSINESS MANAGEMENT BSB40415 CERTIFICATE IV in SMALL BUSINESS MANAGEMENT This qualification is suitable for small business managers who use well developed skills and a broad knowledge base to solve a defined range of unpredictable

More information

BSB51415 Diploma of Project Management. Release Number 1. Online Flexible Delivery

BSB51415 Diploma of Project Management. Release Number 1. Online Flexible Delivery BSB51415 Diploma of Project Management Release Number 1 Online Flexible Delivery Course Guide Course BSB51415 Diploma of Project Management Release Number & Currency 1 Current. Course Description This

More information

Student Handbook. Chartered Institute of Customer Relationship Management Africa

Student Handbook. Chartered Institute of Customer Relationship Management Africa CICRMA Chartered Institute of Customer Relationship Management Africa Student Handbook The Chartered Institute Of Customer Relationship Management (Africa) N0. 6, Sims Road Mount Pleasant, Harare Zimbabwe

More information

Recognition of Prior Learning (RPL) Kit. BSB51407 Diploma of Project Management

Recognition of Prior Learning (RPL) Kit. BSB51407 Diploma of Project Management Recognition of Prior Learning (RPL) Kit BSB51407 Diploma of Project Management Applicant: Date: Diploma of Project Management RPL Kit 1 Applicant declaration: I have completed the following RPL application

More information

How To Be A Health Improvement Advisor

How To Be A Health Improvement Advisor POSITION DESCRIPTION POSITION DETAILS: TITLE: Senior Health Advisor, Healthy Environments REPORTS TO: Health Improvement Manager (Level 4) LOCATION: Auckland Regional Public Health Service (ARPHS) AUTHORISED

More information

Engage. Growing Your Business. Business Advice Workshops Consultancy Services Coaching Programmes. Business, Leadership and Management Specialists

Engage. Growing Your Business. Business Advice Workshops Consultancy Services Coaching Programmes. Business, Leadership and Management Specialists Book before 1 st April 2016 and benefit from our current lower 2015/16 course prices Engage, training courses, workshops & seminars April to September 2016 Starting a New Business Enterprise Clubs Start

More information

Certificate IV in Bookkeeping FNS40215

Certificate IV in Bookkeeping FNS40215 Certificate IV in Bookkeeping FNS40215 Unit Descriptions & Evidence Required to Demonstrate Competency 13 Units of Competency 6 Core Units /7 Elective Units Agenda Course Description... 3 Pathways Information...

More information

Scheme of Service. for. Counselling Personnel

Scheme of Service. for. Counselling Personnel REPUBLIC OF KENYA Scheme of Service for Counselling Personnel October, 2009 APPROVED BY THE PUBLIC SERVICE COMMISSION OF KENYA AND ISSUED BY THE PERMANENT SECRETARY MINISTRY OF STATE FOR PUBLIC SERVICE

More information

Training Products Portfolio

Training Products Portfolio Training Products Portfolio Supporting learning, development and change Training and Consultancy Chapel House are a UK based, accredited, professional training and consultancy organisation with programmes,

More information