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1 Human Resource Workforce Skills Qualification (HR WSQ) Programmes NEW The Public Service: Integrity Service Excellence
2 HR WSQ Framework The Human Resource Workforce Skills Qualifications (HR WSQ) framework is a competency framework developed through a rigorous process of international research and consultation with HR practitioners, industry associations and economic agencies. It was launched in 2008 by the HR Manpower, Skills and Training Council (MSTC), and was updated in late 2010 to incorporate the latest developments in the HR industry. HR Professionals now have greater access to modular competency-based training that leads to the attainment of nationally recognised HR certifications and qualifications. This helps to facilitate career enhancement for HR Professionals. HR Administration Programme for Public Sector Executives (HAPPE) In partnership with, this programme is introduced to meet the needs of Division 2 and 3 HR officers who want to build capability in core functions. Course Code HRQ01 HRQ02 HRQ03 HRQ04 Module Name WSQ Administer Recruitment and Selection Process WSQ Administer Performance Review Process WSQ Provide Training Administration Services WSQ Support Organisational Events Higher Certificate in Human Resources Civil Service College, in partnership with, offers this nationally recognised HR WSQ Certification. Officers who wish to obtain this certificate would have to complete the following modules in addition to HAPPE. Level 2 Core Course Code Module Name HRQ05 WSQ Participate in a Work Team HRQ06 WSQ Provide Information HRQ07 WSQ Process Information Level 2 Electives (Participants choose only ONE of the following Electives, either from Level 2 or Level 3.) Course Code Module Name HRQ08 WSQ Process Payroll HRQ09 WSQ Operate Information Systems Level 3 Electives Course Code Module Name HRQ10 Implement recruitment and selection methods HRQ11 Support Change Processes
3 Course Code : HRQ01 WSQ Administer Recruitment and Selection Process Manage recruitment and selection administrative requirements Check that all documentation and resources to support recruitment and selection activities are available for employees to access Record and retrieve documentation and information of recruitment and selection activities as required by employees and management Ensure confidentiality of administrative systems containing information relating to recruitment and selection Advise on recruitment and selection process Advise managers on the tools and resources available to support recruitment and selection activities Provide managers and employees with all necessary information and resources to conduct recruitment and selection activities Provide accurate information in response to enquiries regarding recruitment and selection processes Review recruitment and selection documentation Check that required documentation relating to recruitment and selection has been received and take appropriate actions to ensure completeness Generate reports on the outcomes of recruitment and selection activities Suggest improvements or efficiencies to the administration of the recruitment and selection process $ per participant [Inclusive of Course Fee ($220), and 7% GST)]
4 Course Code : HRQ02 WSQ Administer Performance Review Process Manage performance management administrative requirements Check that all tools and resources to support performance reviews are available for employees to access Record and retrieve results of performance reviews as required by employees and management Ensure confidentiality of administrative systems containing information relating to performance reviews Advise on performance management processess Advise managers on the tools and resources available to support performance reviews Provide managers and employees with all necessary support to conduct performance reviews Provide accurate information in response to enquiries regarding performance review processes $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Review performance management documentation Check that required performance review documentation has been received and take appropriate actions to ensure submission where appropriate Generate reports on the outcomes of performance reviews Suggest improvements or efficiencies to the administration of the performance review process Ensure ongoing maintenance and adequacy of systems to store data or documentation from performance reviews
5 Course Code : HRQ03 WSQ Provide Training Administration Services Distribute training information Check that all information required to support the dissemination of training programmes are available for employees to access Communicate information regarding training programmes to appropriate employees Respond to employees queries and specific requirements regarding training programmes Arrange venue & resources Identify resources required to deliver training programmes Manage bookings of resources required to deliver training programmes Confirm resource bookings with trainers $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Process training documentation and records Check that required documentation has been submitted in accordance with organisational requirements Generate reports on the outcomes of training programmes Suggest improvements to the administration of training systems Ensure ongoing maintenance and adequacy of system to store data or documentation from training programmes
6 Course Code : HRQ04 WSQ Support Organisational Events Participate in event planning and setup Identify costs and resource requirements associated with event, including any special requirements of participants, for review by the event manager Develop a detailed action plan, including contingency plans, for review by the event manager Participate in set-up of event and equipment as identified in the action plan Conduct Promotional activities Develop a communication and engagement plan to generate publicity and interest in the event using appropriate communication channels Conduct communication and engagement activities in accordance with policies and procedures Track responses for the event and recommend follow up actions if required $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Follow up with post event activities Assist in the implementation of event activities Gather feedback and complete event close-out activities Report on success of events to appropriate supervisors and event managers and complete an event report
7 Course Code : HRQ05 WSQ Participate in a Work Team Contribute to team planning Participate in team planning activities to develop key performance indicators and clarify team goals and objectives Plan own work schedule, activities and resources required to achieve personal and team objectives Identify and communicate opportunities for improvement of team performance Demonstrate cooperation & commitment to team members Support team members to consider potential issues that may affect team performance Communicate with team members to ensure cooperation and commitment Support implementation of team plans and provide assistance to team members Work with team members to resolve conflicts and create positive outcomes $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Support Team Members Respond positively to individual differences to contribute to an effective working environment Model behaviours consistent with legal and ethical guidelines to demonstrate commitment and support Provide feedback to line manager about progress of team targets
8 Course Code : HRQ06 WSQ Provide Information Receive People Management/ information request Interpret requests to determine nature of information required Clarify information request and timelines to confirm need, nature and intended use of information Confirm processes and timelines to manage the expectations of the requester Access People Management/ Information Access systems to retrieve required information based on key requirements Review information to ensure accuracy, reliability and sufficiency of information relevant to its intended use $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Provide requested People Management/ Information Document the provision of information in accordance with relevant policies, procedures and appropriate format Provide information to requesting party in an appropriate manner Confirm that the information is appropriate in response to requesting party s initial request
9 Course Code : HRQ07 WSQ Process Information Receive People Management/ Information Receive information from various sources to prepare for processing Identify privacy and confidentiality concerns that apply to the types of information being processed Check information for accuracy and take action required to ensure information is appropriate for intended use or application Record People Management/ Information Identify information required for accessing appropriate information systems Maintain data in accordance with policies and procedures Identify any actions resulting from entry of data into the people management/human capital system $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Implement Actions arising from Information processing Provide information to employees responsible for follow up actions Implement any follow up actions as advised by relevant employees Communicate final outcomes to relevant parties in accordance with organisational policies and procedures
10 Course Code : HRQ08 WSQ Process Payroll Collate payroll data Obtain relevant information to perform payroll calculation Check payments and deductions to ensure accuracy and completeness Enter information into the payroll system to support processing and calculating activities Calculate payroll Calculate payroll in accordance with organisational policies, procedures and legal requirements addressing any variances in employee pay Reconcile calculations with payroll allocations to ensure accuracy Produce payroll and related administration reports using appropriate software Present reports to supervisor in the requested format $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Process Payroll payments Communicate with authorised parties to obtain approval for payments Activate payments in accordance with organisational policies, procedures and legal requirements Suggest improvements to the administration of training systems Update records to ensure accuracy, currency and completion
11 Course Code : HRQ09 WSQ Operate Information Systems Input Data into People Management/ Information Systems Select and access systems to input required information Identify and check accuracy of information to be entered into people management/human capital information systems Enter data into appropriate people management/ human capital information systems in accordance with policies and procedures Identify any actions resulting from entry of data into system $ per participant [Inclusive of Course Fee ($220), and 7% GST)] Produce reports from People Management/ Information Systems Identify data that is required to generate reports that are up to date and accurate Access systems to retrieve required information and generate reports Review information to ensure accuracy, reliability and sufficiency of information relevant to its intended use, considering any security or access limitations Document the provision of information in accordance with relevant policies and procedures Report on systems issues to achieve improvement Identify errors in system and report to appropriate employees Suggest improvements for increasing effectiveness in system Troubleshoot minor system issues within capabilities
12 Course Code : HRQ10 WSQ Implement Recruitment and Selection Methods Select appropriate recruitment and selection methods Work with stakeholders to identify requirements for positions to be recruited Select appropriate recruitment channels and selection and assessment methods in consideration of relevant internal and external factors Facilitate implementation of recruitment and selection methods Review selection criteria to prepare interview/ assessment materials to be used in the selection process Provide support to selection panel in the use of interviewing and assessment techniques to implement the selection process Facilitate evaluation of applications to short list candidates Facilitate evaluation of assessment data to select the preferred candidate Prepare package to provide offer to preferred candidates Inform candidates of selection panel s decision to close off the recruitment and selection process $ per participant [Inclusive of Course Fee ($280), and 7% GST] Review application of recruitment and selection methods Consult with stakeholders to evaluate the outcomes of the recruitment and selection process Analyse feedback and data to establish effectiveness of recruitment and selection methods Recommend refinements or modification to recruitment and selection methods
13 Course Code : HRQ11 WSQ Support Change Processes Support implementation of change activities Clarify roles, responsibilities and resources required to implement change processes Check that all tools and resources to support change processes are available for access by employees and management Advise managers on the tools and resources available to support change processes Assist others to respond to change Monitor performance of teams and individuals to identify areas of need or improvement Support stakeholders to manage resistance to change to improve outcomes of change process Communicate progress of change activities to stakeholders $ per participant [Inclusive of Course Fee ($280), and 7% GST] Evaluate change management processes Collect stakeholder feedback regarding change management processes using tools and measures defined in change management plans Evaluate outcomes of change management process to prepare reports Communicate data and recommendations regarding change implementation to stakeholders
14 Our Facilitators Anthony Mok Founder and Principal Consultant for the MINDEF Innovation and Transformation Office at the Ministry of Defence (MINDEF), creating the MINDEF Innovation Framework, MINDEF Innovation Pipeline, and Jumpstart, the change management programme that brought creativity, innovation and entrepreneurship into the Ministry and the Armed Forces. He is also the designer and developer of the MINDEF Innovation Game and Innovation Dive, which were some of the key interventions in Jumpstart. Has also designed consultation and facilitation tools and processes, and delivered these as organisational appropriate engagements to obtain the intended outcomes. Has in depth knowledge and experience in the field to conduct talks, create and deliver experiential based workshops and training programmes to participants from different levels of an organisation, and coaching them into delivering the desired outcomes at their workplace. Other key training competencies include performance management, conflict management, change management, creative thinking skills, personal effectiveness, strategic management, marketing and sales management, leadership development, team development and facilitation, communication and interpersonal skills, and supervisory skills. Certified behavioral consultant for DiSC, and a certified Extended DISC practitioner with the Extended DISC North America, Inc. An accredited administrator, profiler and trainer for MBTI, and for a range of Margerison-McCann Team Management Systems profiles: Team Management Profile, Linking Skills Profile, Team Performance Profile, Window On Work Values, and Opportunity-Obstacle Quotient.
15 Our Facilitators George Kong Has a varied and wide working experience gained in UK and Asia Pacific for over 25 years. A former Vice-President of ASEAN for APC-MGE (a Schneider Electric Company). Has in depth knowledge and experience in the field to conduct talks, create and deliver experiential based workshops and training programmes to participants from different levels of an organisation, and coaching them into delivering the desired outcomes at their workplace. Other key training competencies include performance management, conflict management, change management, creative thinking skills, personal effectiveness, strategic management, marketing and sales management, leadership development, team development and facilitation, communication and interpersonal skills, and supervisory skills. Certified behavioral consultant for DiSC, and a certified Extended DISC practitioner with the Extended DISC North America, Inc. An accredited administrator, profiler and trainer for MBTI, and for a range of Margerison-McCann Team Management Systems profiles: Team Management Profile, Linking Skills Profile, Team Performance Profile, Window On Work Values, and Opportunity-Obstacle Quotient.
16 Our Facilitators Jagjit Gill Has vast experience in developing training and on-boarding programmes, having done so for the 12 countries in which Kelly Services Asia-Pacific operates. Has also developed learning and development strategies and aligned training programmes in the same 12 countries, and launched multiple learning systems, tools and programmes across the region for trainer administration and management. Awarded the prestigious Kelly Golden Circle award for outstanding performance, for being one of the top 10 highest individual performers throughout all of Kelly Services office worldwide. Regional Training Manager Asia Pacific, Kelly Services (S) Pte Ltd ( )Developed and implemented learning and development strategies, identified opportunities to improve services and provided leadership, training and coaching to trainers across the Asia-pacific. Has extensive experience in training local and overseas companies. Senior Manager Country Operations, Kelly Services (S) Pte Ltd ( ) Primary leadership force of Kelly Services, responsible for managing a professional consulting and solution services organization and employees across the country and for achieving financial results. Managed the strategic and diversification plans of the company. Managed revenue of more than $75 million. Area Manager Staffing Services, Manpower Staffing Services (S) Pte Ltd ( ) Managing Consultant, ECK Employment Services Pte Ltd ( ) HR (Training) Executive, Rank Xerox U.K. Ltd (Uxbridge, England) ( )
17 Our Facilitators Lim Meng Huat, Richard Began his career in training in 1989 and his specialty and key focus is in the field of Human Resource Management and Retail Operations. Richard in the earlier part of his career was a technical officer (CPT) with the Republic of Navy. After leaving the Navy, he entered the field of Human Resource Management for the service and retail sector. Posses a wealth of experience of several established retail chain stores as a Human Resource and Training Manager in and their overseas operations in Taiwan, Vietnam and Hong Kong. This makes him an excellent resource on the whole spectrum on the subject of Retail Management Besides conducting training, he also has experience in designing training and development programs, focusing on assisting staff in improving their customer service skills, selling proficiency, and supervisory skills; he also personally delivered the in-house training programs, such as developing behaviour check list, job oriented performance appraisal and on-the-job training handbooks and is able to tie this to specifically assist staff in being more customer-centric and professional. He has also designed and conducted program to help staff from People Republic of China to service customers in English. Experienced in the Quality Control Sector having spent some time in China one year as an ISO Consultant. He also managed to have a brief stint with a four-star hotel in Suzhou as an in-house Training and Development Consultant. Richard s principal area of training expertise focuses in the art of retail selling techniques, customer service, managing of work performance, customer complaints management, problem solving, team building, interpersonal skills, people management skills, merchandise display, sales and promotion and inventory management. He is also a qualified OJT Consultant and is a Certified Behavioural Consultant using the DISC and Harrison Interview tools.
18 Registration Nominations should be made through the hardcopy registration form at Terms and Conditions apply. Contact Us Enquiries on Course Adminstration Zainal Lispa DID: gov.sg Enquiries on Course Content Elaine Tan DID: gov.sg Fax: Information correct as at 16 Aug Subject to change without prior notice. (S)
19 The Heart of Learning Excellence and Development for the Public Service For further information, please visit our website at
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